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Old 11-10-2012, 06:53 AM   #31
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I got my '12 JKUR from Farrish. By far they had the best price, and were quick and easy to deal with. I have no idea about how their service dept. is. I know it is tiny, so that made me a bit nervous.

I checked out the service dept. at Fair Oaks, as I work across the street from there. The Service Manager there seemed knowledgeable about jeeps. I suspect that is where I will take it should it need to go back to a dealer. Any non-dealer mandated work will be done by High Tech Automotive and Truck in Chantilly. These guys know jeeps.

I would STRONGLY advise against Koon's Tysons for service. I went through a 3 year nightmare with them on my Town and Country warranty work. A bum transmission that was never right, and every time was a fight with them. At one point I had the service manager actually tell me 'Maybe you should have bought a different car'. Of course, YMMV, but I shudder just driving by.

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Old 11-15-2012, 01:24 PM   #32
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There's a dealer in Leesburg, VA. Not sure what they're called, but I would never visit them again....
Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...

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Old 11-15-2012, 01:46 PM   #33
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Welcome to Augusta Dodge Chrysler Jeep

i cannot remember who i spoke to but all three of the people i dealt with there were awesome and even understood when i backed out last minute.
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Old 11-15-2012, 01:51 PM   #34
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Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
Yeah, the salesperson "helping" me was a total d-bag. I told him what I wanted, he didn't have it, and he wasn't even willing to locate one without a deposit. He told me, "Well without a deposit we're not just going to get one from somewhere so you can look at it." I never even entertained the notion of him bringing one in from another dealer so I could "look at it." He just had an attitude about the colors I was looking for, the options I wanted, and basically just had an attitude with me because I wasn't going home with a Jeep that afternoon. He was just totally put off from the moment I walked in the door, and BEFORE I even opened my mouth.

I don't wanna sound over-dramatic but honestly, I've never been treated that poorly by ANY place of business where I was a potential buyer. I've worked in sales jobs before and the FIRST thing I learned was NEVER to judge someone by his/her appearance.
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Old 11-15-2012, 01:51 PM   #35
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Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
I bought a Wrangler from Dulles some time ago and the sales experience was fine. In fact, on the drive home the clutch acted weird and I brought it right back and they offered me my choice of a warranty repair or getting my money back. I went for the warranty repair and they gave me a loaner...and I had my new Jeep back in a couple of days...and the clutch was fine...for the next 11 plus years.

I didn't buy my 2013 from them, but would have if they had one configured the way that I wanted. Same goes for Koons, Farrish, Fair Oaks, etc.

Yeah, the Dulles sales manager is a bit lacking on personality, but I'm not sure that I would rule them out if they could give me a decent price. He isn't the service manger...and besides, you can get service anywhere.

BTW, I posted my most recent (positive) experience there in this: http://www.wranglerforum.com/f33/jee...ml#post2812185




Also BTW, while my experience at Safford Fredrickburg was decent (as noted on the previous page), I did feel like we were rushed out the door with the sale. Granted, it was Labor Day, but there was no real tour of the vehicle nor did they ensure that everything was in it.

It wasn't until I got home that I realized that they forgot to put the lug key lock in it...as well as the five factory lugs. I contacted them and they kept saying they had to be in the vehicle...right up until they emailed me back and told me that they found them at the dealership.

I then asked them to FedEx them since I live 60-70 miles away...but they sent them standard mail instead, which bugged me a bit...especially on a 35K vehicle purchase.

Still though, I got the JKR that I wanted for a decent price and they seemed like decent folks, so sometimes it's not worth getting worked up over the little things.
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Old 11-15-2012, 01:53 PM   #36
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I bought a Wrangler from Dulles some time ago and the sales experience was fine. In fact, on the drive home the clutch acted weird and I brought it right back and they offered me my choice of a warranty repair or getting my money back. I went for the warranty repair and they gave me a loaner...and I had my new Jeep back in a couple of days...and the clutch was fine...for the next 11 plus years.

I didn't buy my 2013 from them, but would have if they had one configured the way that I wanted. Same goes for Koons, Farrish, Fair Oaks, etc.

Yeah, the Dulles sales manager is a bit lacking on personality, but I'm not sure that I would rule them out if they could give me a decent price. He isn't the service manger...and besides, you can get service anywhere.

BTW, I posted my most recent (positive) experience there in this: http://www.wranglerforum.com/f33/jee...ml#post2812185
Yeah, I'm pretty sure Dulles is the one. Been a while since I was out that way, but I certainly remember their location! The manager's a tool and his crony from Honduras or wherever he's from (Ahkmed or something...) is just as much of an asshat.
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Old 05-24-2013, 11:34 PM   #37
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Interesting comments here.

I have been trying to work out an internet deal with just about all of these dealers -for a Rubi 10th.

Fair Oaks called me at 3am-even though I told them to contact me via email.

Koons, which is who I really wanted to deal with has been treating me like an idiot. Eventually stopped emailing me when I said that we were only 1500 apart.

Farrish also stopped emailing me when I wanted to negotiate on the price.

I feel all have been completely lacking in customer service and values. Also the lack of professionalism in not responding to my emails is completely uncalled for. I would have even appreciated an email stating that they were not going to negotiate and that the quoted price was final. I hate this and may just go used car shopping from a private party-what they have done is completely turn me off from their stealerships.
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Old 05-24-2013, 11:40 PM   #38
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Screw service. Go where you get the best price on the exact model/trim that you want. After you get the best price take it to the dealer of your choice for warranty work and then start worrying about service.
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Old 05-25-2013, 07:14 AM   #39
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Exactly. I know a great dealer in Fredericksburg
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Old 05-25-2013, 07:32 AM   #40
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i just got a JKU from Chantilly, 3rd vehicle I've gotten and service and sales have both been great. the leesburg place needs to just close, they are a bunch a$$hats. both my buddy and me went their first to look and bought in Chantilly.
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Old 05-26-2013, 09:05 PM   #41
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Looks like Koons have modified their offer-could be a deal here if I put aside my frustrations with them.

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