Originally Posted by MarkII
Thanks for this write-up. I was getting ready to google and look them up. Not now. I bought from Martin's before but they currently only have like 4 JKUs in stock. I'm still in search of my dealer...
I bought a Wrangler from Dulles some time ago and the sales experience was fine. In fact, on the drive home the clutch acted weird and I brought it right back and they offered me my choice of a warranty repair or getting my money back. I went for the warranty repair and they gave me a loaner...and I had my new Jeep back in a couple of days...and the clutch was fine...for the next 11 plus years.
I didn't buy my 2013 from them, but would have if they had one configured the way that I wanted. Same goes for Koons, Farrish, Fair Oaks, etc.
Yeah, the Dulles sales manager is a bit lacking on personality, but I'm not sure that I would rule them out if they could give me a decent price. He isn't the service manger...and besides, you can get service anywhere.
BTW, I posted my most recent (positive) experience there in this: http://www.wranglerforum.com/f33/jee...ml#post2812185
Also BTW, while my experience at Safford Fredrickburg was decent (as noted on the previous page), I did feel like we were rushed out the door with the sale. Granted, it was Labor Day, but there was no real tour of the vehicle nor did they ensure that everything was in it.
It wasn't until I got home that I realized that they forgot to put the lug key lock in it...as well as the five factory lugs. I contacted them and they kept saying they had to be in the vehicle...right up until they emailed me back and told me that they found them at the dealership.
I then asked them to FedEx them since I live 60-70 miles away...but they sent them standard mail instead, which bugged me a bit...especially on a 35K vehicle purchase.
Still though, I got the JKR that I wanted for a decent price and they seemed like decent folks, so sometimes it's not worth getting worked up over the little things.