I received an email from jeep today in response to my price inquiry of the dual top package with the black bear. they stepped up an did the right thing. nice to see they care about the little guy. sorry its a bit long but I am impressed with them and wanted to share.
From: Reply_By_Link_Only <
Reply_By_Link_Only@chrysler.com>
Sent: Friday, September 18, 2015 4:06 PM
To:
bobrowe@amillwrights.com
Subject: Re: Chrysler Group LLC Customer Assistance (KMM9351920V5530L0KM)
Dear Robert:
Thank you for your patience.
I have received a response from Jeep Product Management. The factory order system has been updated
to reflect the correct pricing on the Dual Top Group (AEM) for the 2016 Jeep Wrangler Sport Black Bear.
This is the reply from the manager of Jeep Products:
The error has been corrected and updated code guides went out Tuesday.
Mr. Rowe's vehicle VIN - 1C4AJWAG1GL102156 received the corrected $1,785 pricing so he should be all
set. I verified on the invoice it was correct.
Jeep Product Marketing
Manager ? Jeep Programs and Customer Integration
Status
Your new vehicle factory order is currently built and released but not shipped. It may have been on hold
pending this pricing correction and has a tentatively scheduled shipping window of September 19-25,
2015.
Please feel free to contact us again in 5-7 business days and we will provide an update as to the status of
your new vehicle factory order.
You are always welcome to reply to this email and we will respond back to you as promptly as we can. If
you prefer, you can also call us directly with your questions at the Jeep Product Information Center by
calling 1-877-426-5337.
Thank you again for your patience and thank you for choosing Jeep, Robert. Have a great weekend!
Sincerely,
Mark
Jeep Product Information Center
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Dear Robert:
Congratulations on your 2016 Jeep vehicle order.
VIN - 1C4AJWAG1GL102156
I have double checked the code guides and factory order system and
compared it to your analysis. I am going to escalate your question to
the Product Management Group for further consideration and verification
of the pricing for the Dual Top Group within the system.
I will email you again when I receive a response from our Product Group
and I will provide you with their answer.
You are always welcome to reply to this email and we will respond back
to you as promptly as we can. If you prefer, you can also call us
directly with your questions at the Jeep Product Information Center by
calling 1-877-426-5337.
Thank you for choosing Jeep, Robert. Have a great day!
Sincerely,
Mark
Jeep Product Information Center
NOTE: Please do not use the 'Reply' function of your email. If you wish
to respond, please use the REPLY LINK shown below.
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US Customer Service - Jeep Brand Site
Brief Description:
Dual top option
Comments:
Can somebody please get me an answer or explain the following situation
to
me. I have ordered a 2016 jeep Wrangler Black Bear Edition. I ordered
the
Dual Top option and it shows $2185. when you order the dual top it
omits
the standard soft top and adds the premium soft top. when you add the
black
bear package it includes the premium top. so by adding the BB package
and
the dual top package I feel like I am paying for the premium soft top
twice. a good example of what I am trying to explain is- if you order
the
wrangler rubicon and add the Hard Rock package it includes the premium
soft
top. when you then add the dual top option it is only $1785. they have
deducted for the premium top on that model because the premium top is
included in the Hard Rock package and they are not charging you twice
for
it. In short I should only have to pay $1785 for the dual top with the
black bear package. I called customer care yesterday and they could not
answer my question. My dealer cannot answer the question as well. but
they
all agree that it should not be $2185 with the Black Bear package.
could
you please pass this inquiry along to someone who could get me an
explanation. My Wrangler has been built but not shipped yet. I would
like
to get an explanation before I pay for it. the last 8 on my VIN are
GL102156 thank you very much Robert Rowe
VIN:
GL102156
Mileage:
Servicing Dealer:
Foss Motors
Title:
First Name:
Robert
Middle Initial:
Last Name:
Rowe
Address 1:
30 danielle street
Address 2:
City:
Danville
State:
NH
Zip:
03819