This morning I dropped of my 2015 JKU for the 5th repair attempt. It continues to pour water out of the Freedom Panels. In fact, this morning on the way to the dealership water poured out of the sound bar and above the center dashboard 9 hours after a brief thunderstorm. I took video of it and showed it to the service advisor when I dropped it off. He could still see all of the water inside the Jeep.
My FCA Case has been escalated to "Enhanced Customer" status and supposedly an engineer will be involved in this current repair attempt. But every time they simply change foam and/or gaskets and declare it fixed only to have it leak even worse the next time.
This Jeep is less than a year old but I can't use Texas Lemon Law because I have more than 12K miles on it. It is in otherwise pristine condition, has never been off road and it's never been driven without the Freedom Panels and hard top in place. I believe I've given ample opportunities for repair and there has been no improvement whatsoever. In fact it gets worse every time they try.
I feel like I have two options. (1) ask them to replace the hardtop and freedom panels and (2) start talking about a buyback.
If this current repair attempt is also unsuccessful I'll pretty much demand they replace the tops but I'm wondering what is the best way to start having a buyback discussion with FCA and/or the dealer?
My FCA Case has been escalated to "Enhanced Customer" status and supposedly an engineer will be involved in this current repair attempt. But every time they simply change foam and/or gaskets and declare it fixed only to have it leak even worse the next time.
This Jeep is less than a year old but I can't use Texas Lemon Law because I have more than 12K miles on it. It is in otherwise pristine condition, has never been off road and it's never been driven without the Freedom Panels and hard top in place. I believe I've given ample opportunities for repair and there has been no improvement whatsoever. In fact it gets worse every time they try.
I feel like I have two options. (1) ask them to replace the hardtop and freedom panels and (2) start talking about a buyback.
If this current repair attempt is also unsuccessful I'll pretty much demand they replace the tops but I'm wondering what is the best way to start having a buyback discussion with FCA and/or the dealer?