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Old 02-02-2012, 07:56 PM   #1
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Choose your dealer/servicer wisely

I have a 2012 JKU that suffered a premature failure on the exhaust valve at 10K miles. The dealer (Jack Powell, Escondido CA) whom I bought it from at -2% under invoice, no haggle, is also the service department that repaired my baby. They provided me with a goodwill rental even though they weren't required to and completed the repair in a pretty quick 3.5 days. I got phone updates through out. That kind of serice is top notch. In fact 3 years ago I left a Chrysler dealer no more than 5 miles from my house due to a nickel/dime philosophy of their Jeep service department. Now I drive a good 25 miles to Escondido to get service done from Powell.

They were good enough that it warranted 3 coffee gift cards to the service writer, service manager and the mechanic in appreciation of doing the right thing quickly.

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Old 02-02-2012, 08:07 PM   #2
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Its always nice to have a shop you can trust.

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Old 02-03-2012, 08:46 AM   #3
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Great that you have a supportive dealer. I had a great purchasing experience at my dealership, but I haven't had any reason to use the service department yet. I'm hoping that the service department will be as accomodating as your dealer's if/when the time comes that I need service.
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Old 02-03-2012, 09:37 AM   #4
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I wish we could hear more of these praises. Unfortunately my local dealer is not worthy of such kindness. I drove 230mi. to pick up my Rubi.
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