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Old 10-15-2013, 01:50 AM   #1
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Cool Chrysler complaint forum; Dealer review forum

I'll start since I did already and got some serious feedback.

Let's let Chrysler know what we think.

This would also be a good place to tell us about your deal with your dealer. Good and bad. That can really be beneficial in the long run for dealers to see how their reviews hurt or help. Also help others get a good deal and find a good dealer. Not to mention what it can do to the stealer's that call themselves dealers.

I am not trying to make this a hater place just a place that hopefully the jeep gods and dealers will look at and maybe just maybe start to care about their relationship with the folks that give them money.

Just in case any of the folks that are the higher ups at jeep ever read what their customers think or want I figure I will post.

Don't worry people I know they don't give a rats ass about their customers, it's not my first Chrysler product but it is my first jeep.

Colors is one thing. The eclectic red headed step child of Chrysler needs to remember that others may not like dune or puke green. I wonder why you can get some cool colors on some models but on others no. Why not just let people have the perfect combo for themselves.

Their website is absolutely horrible. Now when I try to build the vehicle I already ordered there is no option for 3.73s nor is there the option for the automatic trans. I quit trying after that but there is more then that that is screwed up about their site. You can't get copperhead in the x nor it seems on the unlimited but you can on the 2 door Rubicon.
Vots is worthless. you would think the red headed stepchild would rather update their site once and correctly so they don't have to field so many calls or spend good money after bad. If they read even half of the stuff I did about Vots they woudl either remove it or update it so they don't seem so careless.

If Toyota, Honda or Nisson would ever come up with solid axles and lockers I would not be getting a jeep and nor would many others. This is not a good thing for Americans. We are so awesome and have the greatest technology in the world but don't give a crap anymore about quality. So sad.
I have owned many Chrysler products and drive a 3/4 ton diesel fully loaded right now. I like buying American but I also like my sanity nad my bank account so I don't like buying lesser quality. I have a feeling after reading so many posts that there are a few things Jeep can do better about their quality.

I ordered the first jeep actually in July. I asked my stealer when the x was available as I knew from Pat that it was coming out and the guy says no Pats wrong and there is nothing like that. So I ordered and waited and then one day while on Vots in end of July the title of my build page said "your 10th anniversery rubicon X unlimited is being built. Yep that is what it said, 10th anniversary Rubicon X. So I called the stealer and 3 days later those words were removed from Vots. 3 weeks later the vehicle was being shipped. I knew that because I called said lying stealer and cancelled the order and he said it was being shipped as did Vots. I hate being lied to. If you don't know you say I don't know. You lie to me I can not buy a vehicle or do business from you, right?

Told the jerk that I knew that the x was going to be available and his " high up connection" in the factory was full of it so cancel the order I will wait and order from someone else. Now I don't like them but I'm sure that Jeep doesn't either or they would not play these stupid marketing games. Look Chrysler I love you but it's time to figure it out. You are third string in American cars so maybe try not to piss us off so much!!!

I called Jeep today. When I asked about incentives the lady said it was the most popular jeep, as I know, and that there would be no incentives unless I was currently leasing or owned a competitors vehicle.

So I said, "How about loyalty, I have a chysler product now, isn't that better? Customer service folk at jeep are exceedingly polite and try to be helpful when you call or email but your talking with customer service and they are just normal awesome down to earth people who say they feel your pain but it's still a bunch of crap. What are they going to say? "Your right, we don't know because the jeep gods don't tell us anything or care anything about you." I want a customer loyalty deal not a hey come here from Toyota and we'll give you a deal, but if you are one of our loyal customers thanks but your a fool and we already have your money so we don't care anymore, Screw you.

Now my good dealer, (Medved in Castle Rock Co.) tells me I have an estimated ship date of the 23rd. I called and asked Jeep today if there was a chance I can get the dreaded 100% inspection. Of course I was told it's random and there was nothing that could be done. I was also told there was no estimated ship date. I saw it on the dealers computer!!! I have it written on the order confirmation he printed for me that says D1 and the estimated ship date. He got this from them. Come on!!

Whatever it is, they need to do way better with their customers. We were the ones who bailed them out of their resent crisis. Remember Obummer took all that money for the bail out. Well that was our money. Why can't they show some appreciation.

Okay now for the rag time. The stealer that lied to me is a manager at XXXXXXXXXXXXXXXX. Be armed with knowledge before you go and you should be okay. If not buyer beware. I don't like Eric the GM. They are all smooth talkers but he flat out changed numbers from the agreed upon price to much more when you get the order sheet. Just steer clear of him all together. Oh but wait, he's the General Manager you can't steer clear. Try Simi Valley. Much better but further away

Jim, Drew and Ronnie at Medved, as a matter of fact all the guys there that I spoke with were fantastic. I got 1% under invoice over the phone in 5 minutes. I have been bugging them ever since and they are still super helpful and polite. They even follow through and call back with any requested info you need. Drew is a jeep nut too and that really helps us newbies.

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Old 10-15-2013, 02:22 AM   #2
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Since you live in socal, go to Tustin Jeep and see the fleet manager and service manager. Maybe your perception will change how some socal dealers operate.

Good luck.

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Old 10-15-2013, 03:31 AM   #3
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This my first post here; I have been researching a new vehicle purchase for two years (saving up to pay cash) and after looking at just about every vehicle in my price range, have decided on my first Wrangler. I have also been driving rent-a-cars for two years and have driven everything from a Mazda 3 to Audi S6. The Jeep Wrangler and Grand Cherokee have been the only vehicles I have driven that did not rattle.

I don't know about the US website, but on the Canadian website you can choose gearing and transmission. As far as colors go, yes the choice is limited, but so is every other car I have looked at. You have white, silver (and grey), black, blue, and red as the only colors available for most vehicles.

Options are also pretty limited. It's rare to be able to buy a car with ONLY power locks, AC, and USB without getting a bunch of other stuff added on. Everything is bundled in packages.

There are relatively few dealerships where I live, so hopefully I can find a good one. One dealer told me to print off the specs from the website and he would order my Jeep, and give me $1000 off any quote from another Canadian dealer on the same vehicle.

I would have to say that given all the problems you seem to be having, I would seriously consider buying another vehicle.
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Old 10-15-2013, 03:45 AM   #4
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I really doubt that anyone other than the occasional marketing manager at Chrysler would even peruse a Jeep Forum. They get most of their input from market research companies like JD Power, focus groups and owner surveys. For the past few years Chrysler has been contacting buyers to get an evaluation of the dealer they purchased from. They called me a couple of days after may last Jeep purchase and I told them to call me back in 3 weeks which they did. This gave me enough time to close a couple of open issues with the dealer and see if they really inspected the Jeep.

I've dealt in the past with Tustin Jeep and I would say they are about a 7.5 maybe 8 on a scale of 10. I agree with the assessment of Dave Ellis in Canoga Park an would give them about a 5/10 for their bait and switch tactics on advertised pricing and their lack of knowledge of the product they are selling. Their store in Glendale is no better.
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Old 10-15-2013, 03:47 AM   #5
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The first mistake is going to the Jeep website to build what you want... Those build-it functions are never up-to-date with what is actually available at any given point in the sales order system. Colors and certain special models for example are frequently changed during the MY production.

Call or go see a fleet manager and ask him/her to rollup cost based on current options and model availability. They will email a customer order with pricing to reflect MSRP, invoice and other discounts for certain programs.

It's really not that difficult the way it's being presented in this and other similar threads.

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Old 10-15-2013, 07:40 AM   #6
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If Toyota, Honda or Nisson would ever come up with solid axles and lockers I would not be getting a jeep and nor would many others. This is not a good thing for Americans.

Never, EVER would I buy a jap vehicle ! I've had 1 Ford car (82 4 door) 3 GM trucks a chevy Monte Carlo and currently a Buick Lacrosse. I've been very fortunate they all performed well (the monte 204,000mi, 91 GMC 191,000mi, 97 GMC 197,000mi) with little to no problems. This is my 1st Chrysler vehicle as I've kinda always wanted a Wrangler but ended up buying trucks instead.
I did alot of research/looking around dealerships (4 dealerships within 60-70 miles) and online for a Wrangler with all the options I wanted since dealers didn't have. Found a few looking up to 3-4 thousand miles away only to find out dealers aren't obligated to ship them to my dealer. Come on Chrysler, if a customer is ready to buy ship that vehicle ! The local dealer I went with was Columbiana Chrylser Jeep Ram. My salesman showed me a 200 a couple years ago but I ended up buying my Buick. He was so nice and helpful though that I kinda knew I'd purchase from him when it was time to trade my truck. Great dealership to deal with as we eventually found 1 in PA and had it delivered.
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Old 10-15-2013, 10:58 AM   #7
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Originally Posted by Saskie View Post
This my first post here; I have been researching a new vehicle purchase for two years (saving up to pay cash) and after looking at just about every vehicle in my price range, have decided on my first Wrangler. I have also been driving rent-a-cars for two years and have driven everything from a Mazda 3 to Audi S6. The Jeep Wrangler and Grand Cherokee have been the only vehicles I have driven that did not rattle.

I don't know about the US website, but on the Canadian website you can choose gearing and transmission. As far as colors go, yes the choice is limited, but so is every other car I have looked at. You have white, silver (and grey), black, blue, and red as the only colors available for most vehicles.

Options are also pretty limited. It's rare to be able to buy a car with ONLY power locks, AC, and USB without getting a bunch of other stuff added on. Everything is bundled in packages.

There are relatively few dealerships where I live, so hopefully I can find a good one. One dealer told me to print off the specs from the website and he would order my Jeep, and give me $1000 off any quote from another Canadian dealer on the same vehicle.

I would have to say that given all the problems you seem to be having, I would seriously consider buying another vehicle.
Is it just me, or have there been a lot of Anti-Jeep and Anti-Chrysler posts lately from people with very low post counts? I know I'm relatively new, but was lurking for a while before I actually made an account.

I seem to remember one from about a month ago complaining about the wrangler ride, and asking why they couldn't go to IFS/IRS and make a "road only" wrangler.........



(not necessarily saying that you made an account specifically to bash wranglers but... ya didn't even stop by the welcome room!)
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Old 10-15-2013, 11:03 AM   #8
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On one of the forums I moderate (s2ki), we have a special section that's called "Tell Honda."

We know that manufacturers monitor forums, thats a fact. I think it would be a worthwhile section for the admins to add. It will keep the "hate threads" in one place, as well as an easy way to communicate with Chrysler/Jeep. Honda putting in carbon synchros into the s2000 vs brass was due to the suggestions of the race guys on our forum. It works.
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Old 10-15-2013, 06:47 PM   #9
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i think we can all agree, Jeeps website, JEEP.com is a laughing stock compared to every other major brands webpage.

2. i would think some sort of a formal training should be done on jeep salesmen.... I'm not saying all are bad, but quite a few of them i've dealt with acted as if they're doing the costumer a favor or they act like they're selling gold.

3.the craftsmenship of these vehicles from what i've read is questionable... why so many complaints on leaky hard and soft tops, water in the dash, and of course rusting on the under carriage of the vehicle.

4. because there is an option to costum order your jeep directly from the factory. why not allow us to pick whichever option we want as opposed to having to get a package with other things we Don't want.

5 . on just about EVERY jeep dealers website, have them take off the Make offer button. out of my experience they don't ever accept offers, they just use that to try and get you in.

thats my thoughts on what they can do to try and improve a few things. of course that is if they were to actually read all of this.
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Old 10-15-2013, 07:01 PM   #10
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Originally Posted by WranglerLTC View Post
Is it just me, or have there been a lot of Anti-Jeep and Anti-Chrysler posts lately from people with very low post counts? I know I'm relatively new, but was lurking for a while before I actually made an account.

I seem to remember one from about a month ago complaining about the wrangler ride, and asking why they couldn't go to IFS/IRS and make a "road only" wrangler.........



(not necessarily saying that you made an account specifically to bash wranglers but... ya didn't even stop by the welcome room!)
I didn't think I was bashing the Jeep. After driving over 50 different vehicles,
I finally decided on buying a Wrangler. I wrote options on ALL vehicles are fairly limited. I started this account to reply to someone who seems to continually complain about Jeeps.

Yes, I skipped the welcome room. I did, however, receive a nice warm response to my very first post.
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Old 10-15-2013, 07:01 PM   #11
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Originally Posted by Saskie View Post
This my first post here; I have been researching a new vehicle purchase for two years (saving up to pay cash) and after looking at just about every vehicle in my price range, have decided on my first Wrangler. I have also been driving rent-a-cars for two years and have driven everything from a Mazda 3 to Audi S6. The Jeep Wrangler and Grand Cherokee have been the only vehicles I have driven that did not rattle.

I don't know about the US website, but on the Canadian website you can choose gearing and transmission. As far as colors go, yes the choice is limited, but so is every other car I have looked at. You have white, silver (and grey), black, blue, and red as the only colors available for most vehicles.

Options are also pretty limited. It's rare to be able to buy a car with ONLY power locks, AC, and USB without getting a bunch of other stuff added on. Everything is bundled in packages.

There are relatively few dealerships where I live, so hopefully I can find a good one. One dealer told me to print off the specs from the website and he would order my Jeep, and give me $1000 off any quote from another Canadian dealer on the same vehicle.

I would have to say that given all the problems you seem to be having, I would seriously consider buying another vehicle.
NONO. No problems and I should have my jeep in some more weeks. I'm good. Their website used to work but when they updated it recently with the x package then they started having some glitches and it seems last I checked the glitches were on going.

I bought a Jeep because I wanted the most capable of off road vehicles. I expect there to be some issues as there is with many new cars. I am happy overall. I wish I could get the color I want sure but it is what it is and I still ordered and will be happy.

The dealer I ended up going to was great and still is great. I also got 1% under with no issues what so ever.
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Old 10-15-2013, 07:06 PM   #12
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The first mistake is going to the Jeep website to build what you want... Those build-it functions are never up-to-date with what is actually available at any given point in the sales order system. Colors and certain special models for example are frequently changed during the MY production.

Call or go see a fleet manager and ask him/her to rollup cost based on current options and model availability. They will email a customer order with pricing to reflect MSRP, invoice and other discounts for certain programs.

It's really not that difficult the way it's being presented in this and other similar threads.

.
I like to build on line just to see and drool. When you order the dealer uses their computer anyway and it has very few options with the X as it has everything so it is not confusing.
It took less then 5 minutes and 0 haggling to get 1% under. The first guy was a scammer the second was a gem.
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Old 10-15-2013, 07:14 PM   #13
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Originally Posted by WranglerLTC View Post
Is it just me, or have there been a lot of Anti-Jeep and Anti-Chrysler posts lately from people with very low post counts? I know I'm relatively new, but was lurking for a while before I actually made an account. I seem to remember one from about a month ago complaining about the wrangler ride, and asking why they couldn't go to IFS/IRS and make a "road only" wrangler......... (not necessarily saying that you made an account specifically to bash wranglers but... ya didn't even stop by the welcome room!)
I don't see how you took that as a bashing post, I didn't at all. The author chose a Wrangler over all the other options driven.
Are you sure you quoted the right post??
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Old 10-15-2013, 07:17 PM   #14
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On one of the forums I moderate (s2ki), we have a special section that's called "Tell Honda."

We know that manufacturers monitor forums, thats a fact. I think it would be a worthwhile section for the admins to add. It will keep the "hate threads" in one place, as well as an easy way to communicate with Chrysler/Jeep. Honda putting in carbon synchros into the s2000 vs brass was due to the suggestions of the race guys on our forum. It works.
I am the OP. This was what I want too. I think they may monitor these forums.

The first post I wrote was in poor taste and poor form but I could not remove it so I re-wrote it. But what you said was my goal.

I am new to these forums. This is my first and only forum I have ever tried. WOW!!!! I think it is great. I wish I didn't screw the pooch though with the first draft. Ehhhk. Some people here are brutal and mean. But I screwed up and I learned.

I also learned that I am a nice guy after all. I did not know that but I would never bash a guy I did not know for stating an opinion no matter how bad. I would politely respond. They really did not read it well anyway. Who cares.

I will get my jeep and can not wait and yes Chrysler has me by the balls. I love the Cummins diesel and I love the Jeep. So now I own both. Well I will when I get it!
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Old 10-15-2013, 07:42 PM   #15
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[QUOTE=thebuilderman;537488






If Toyota, Honda or Nisson would ever come up with solid axles and lockers I would not be getting a jeep and nor would many others.
[/QUOTE]


I hear this all the time. Guess what....they DON'T! Can't get a saki-burning offroader...so get over it. Toyota did it for a while, but backed out of the American market and then brought back a new version that was the devil spawn of a Camry offspring. So quit beating a dead horse, it get's really old. IF YOU DON'T LIKE JEEP, THEN DON'T BUY ONE. You are not going to hurt anyone's feelings.
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Old 10-15-2013, 07:45 PM   #16
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I'm on my 7th Wrangler and 2d JK and I have yet to suffer any of the Wrangler's alleged numerous shortcomings.
I guess I should take a trip to Vegas. J/K
Seriously, what do some of you expect?
I've also owned several new vehicles with MSRP's that exceeded $100,000. Guess what? They had some quirks too.
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Old 10-15-2013, 08:00 PM   #17
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I hear this all the time. Guess what....they DON'T! Can't get a saki-burning offroader...so get over it. Toyota did it for a while, but backed out of the American market and then brought back a new version that was the devil spawn of a Camry offspring. So quit beating a dead horse, it get's really old. IF YOU DON'T LIKE JEEP, THEN DON'T BUY ONE. You are not going to hurt anyone's feelings.
Hey I did not know that this is an old song. If I did not like jeep I would not spend 42k getting one, duh. This is my first jeep and first forum and some people are f%#@king dickheads about it. Please don't you be one of them. You seem cool. I hate to say it but I think the Japanese auto makers make a great vehicle. The FJ is also great. The JK in my un-informed opinion is better. That is why I bought one. If I didn't why would I be here on a jeep forum.

I am here because it's a great place to learn. Some of these folks like Kjeeper and Pat at Fields are truly awesome and helpful and don't try to make us newbies feel stupid. We're obviously not if we are here and asking questions and yes sometimes venting. Even if it's not appropriate. Some arrogant folks seem just to want to bash and not help. There is no call for that shit dude, I am not bashing you.

It would be better if the smart one that bash would use their head and be polite and try to teach and not ridicule.

You know I have a construction company. I have taught many kids that were newbies. They made some really bad and sometime stupid mistakes. I taught them and they learned because I dd not ridicule. Why cause pain when you don't have to. That does not make the world a better place.

This whole thing is not just directed at you. I just read so many people bashing me it has me bummed that so many people are so f!@#ked up that they would rather bash then help and I live in this same society. Thank god I don't have kids. The world would be better off without nasty people.
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Old 10-15-2013, 08:19 PM   #18
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Hey I did not know that this is an old song. If I did not like jeep I would not spend 42k getting one, duh. This is my first jeep and first forum and some people are f%#@king dickheads about it. Please don't you be one of them. You seem cool. I hate to say it but I think the Japanese auto makers make a great vehicle. The FJ is also great. The JK in my un-informed opinion is better. That is why I bought one. If I didn't why would I be here on a jeep forum. I am here because it's a great place to learn. Some of these folks like Kjeeper and Pat at Fields are truly awesome and helpful and don't try to make us newbies feel stupid. We're obviously not if we are here and asking questions and yes sometimes venting. Even if it's not appropriate. Some arrogant folks seem just to want to bash and not help. There is no call for that shit dude, I am not bashing you. It would be better if the smart one that bash would use their head and be polite and try to teach and not ridicule. You know I have a construction company. I have taught many kids that were newbies. They made some really bad and sometime stupid mistakes. I taught them and they learned because I dd not ridicule. Why cause pain when you don't have to. That does not make the world a better place. This whole thing is not just directed at you. I just read so many people bashing me it has me bummed that so many people are so f!@#ked up that they would rather bash then help and I live in this same society. Thank god I don't have kids. The world would be better off without nasty people.
I can see your point in your posts. Some items would tick me off as well. It's just when you start calling people maggots, it's gets offensive to myself, and others I'm sure, by the responses I read. As you said, "the world would be better off without nasty people", I hope if you re read your posts, you'll see how being nasty turns people off. I'm sure you'd get more empathy without the personal derogatory remarks, even if they are directed to the"corporation" as opposed to anyone in particular.
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Old 10-15-2013, 08:37 PM   #19
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Well here goes. I'm in Maryland, close to Baltimore to be exact. I come from a Ford family, trucks mostly. I've had a 99 dodge ram which was bought with 66,000 miles in 08 and traded in a year later with 69,000. Got it before I had my learners. Dad is a trained mechanic and said it seemed to have the notorious 5.9 transmission problem. Had a 06 Chevy Equinox quinox with 35,000 miles after and had a roof leak somewhere, after over 10 attempts, the dealer couldn't fix it and gave me my 07 Chevy Trailblazer at a steal, now moms with no issues. Got a 10 Chevy Cobalt with all the bells and whistles with 19,000 miles and traded with 44,000 miles with no problems for the wrangler. So all vehicles may have some sort of issues.

So far no problems with my Wrangler at 4,100 in 6 months.

Now to my dealer...I'm going to start this by saying that I am only 20. I've been through a lot with dealers and know way more about vehicles than half the people that work at dealers/service places. I go to school where the snow is horrible. I wanted a pickup, have always loved Jeeps, but grew up in a truck family. My dad and I compromised on the Wrangler (Which was just fine by me). We looked at Tate in Glen Burnie since it was the closest new Jeep dealer to us. Salesman was great. Wasn't in a rush as it was April. Went back up to school, did my research. E-mailed about 15 dealerships in the 100 mile radius. Some didn't take me serious because I said that it was going into my fathers name. That was a problem for me as I pay for most of my payment. Others didn't want to work through e-mail even after I explained my distance situation. Went home the next weekend after talking to Tate through e-mail. Started out with my Cobalt's evaluation. Started at $500 below invoice for Jeep, got up to $800 below invoice and another $500 for my Cobalt after walking out and getting chased down. So if my math is right (not sure of price off the top of my head) I got almost 2% below invoice? All in all I am satisfied with their sales team at Tate.

One issue I have is that they started a total care program (oil changes, wash, etc..) like most places have October 1st, purchased April 5th. E-mailed about getting enrolled since I bought new and it had only been a few months...No reply in the past week. ONLY sort of bad thing I can say...
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Old 10-15-2013, 08:46 PM   #20
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Went online. Built my JK. Printed it out. Brought it to the dealer. They told me the price and ordered it. 40 days later picked it up. 3 years and 29,000 miles. No complaints.

Oh yeah. Still depressed about trading in my mint 2005 TJ SE. Should have kept it after seeing what they are going for.
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Old 10-15-2013, 09:00 PM   #21
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Originally Posted by gecko4 View Post
I can see your point in your posts. Some items would tick me off as well. It's just when you start calling people maggots, it's gets offensive to myself, and others I'm sure, by the responses I read. As you said, "the world would be better off without nasty people", I hope if you re read your posts, you'll see how being nasty turns people off. I'm sure you'd get more empathy without the personal derogatory remarks, even if they are directed to the"corporation" as opposed to anyone in particular.
Please read the re-written version above. Please. I tried immediately to remove that post but couldn't and re wrote it immediately. The jeep forum folks found the bad one, not the good one and moved it.
I KNOW!!!! I made a mistake. I AM SORRY!! I tried to fix it but couldn't. At least I wasn't getting personal like so many others.
I saw your post in the other thread. I read all of them. People suck! They are mean and I don't think they needed to be so mean, they are not helping me or you or YOUR KIDS!!!
Go back to the other forum and read the last thing I wrote directed at all who vilified. They were so caustic and everybody gathered on except for a few that actually attempted to defend me.
By the way. I posted the above within a short time (the time it took me to type and I suck at typing) of the other which I tried to remove.
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Old 10-15-2013, 09:02 PM   #22
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Originally Posted by FrankTheTank92 View Post
... I've been through a lot with dealers and know way more about vehicles than half the people that work at dealers/service places...
This can be said about many brands but I think that Jeep dealers are one of the worst and know a lot more about Journeys and Darts than they do about Wranglers. Jeep is an after thought at most Chrysler dealers.
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Old 10-15-2013, 09:09 PM   #23
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Originally Posted by FrankTheTank92 View Post
Well here goes. I'm in Maryland, close to Baltimore to be exact. I come from a Ford family, trucks mostly. I've had a 99 dodge ram which was bought with 66,000 miles in 08 and traded in a year later with 69,000. Got it before I had my learners. Dad is a trained mechanic and said it seemed to have the notorious 5.9 transmission problem. Had a 06 Chevy Equinox quinox with 35,000 miles after and had a roof leak somewhere, after over 10 attempts, the dealer couldn't fix it and gave me my 07 Chevy Trailblazer at a steal, now moms with no issues. Got a 10 Chevy Cobalt with all the bells and whistles with 19,000 miles and traded with 44,000 miles with no problems for the wrangler. So all vehicles may have some sort of issues.

So far no problems with my Wrangler at 4,100 in 6 months.

Now to my dealer...I'm going to start this by saying that I am only 20. I've been through a lot with dealers and know way more about vehicles than half the people that work at dealers/service places. I go to school where the snow is horrible. I wanted a pickup, have always loved Jeeps, but grew up in a truck family. My dad and I compromised on the Wrangler (Which was just fine by me). We looked at Tate in Glen Burnie since it was the closest new Jeep dealer to us. Salesman was great. Wasn't in a rush as it was April. Went back up to school, did my research. E-mailed about 15 dealerships in the 100 mile radius. Some didn't take me serious because I said that it was going into my fathers name. That was a problem for me as I pay for most of my payment. Others didn't want to work through e-mail even after I explained my distance situation. Went home the next weekend after talking to Tate through e-mail. Started out with my Cobalt's evaluation. Started at $500 below invoice for Jeep, got up to $800 below invoice and another $500 for my Cobalt after walking out and getting chased down. So if my math is right (not sure of price off the top of my head) I got almost 2% below invoice? All in all I am satisfied with their sales team at Tate.

One issue I have is that they started a total care program (oil changes, wash, etc..) like most places have October 1st, purchased April 5th. E-mailed about getting enrolled since I bought new and it had only been a few months...No reply in the past week. ONLY sort of bad thing I can say...
I had a 2500 chevy duramax. Great truck. I like my 5.9 cummins better. I am happy to hear of the good work you did and that is a good post. 20 years old and got 2% under. That shows you got a good brain. Go shake your fathers hand for me and hug your mom. They did good with you.
I was thrilled to hear that no probs with the jeep. This is going to be my first and I am not a mechanic.


Quote:
Originally Posted by chucky cheese View Post
Went online. Built my JK. Printed it out. Brought it to the dealer. They told me the price and ordered it. 40 days later picked it up. 3 years and 29,000 miles. No complaints.

Oh yeah. Still depressed about trading in my mint 2005 TJ SE. Should have kept it after seeing what they are going for.
That's what I am talking about. I can't wait for my jeep. Hopefully it will be as good to me as yours was to you.
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Old 10-15-2013, 09:17 PM   #24
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Originally Posted by thebuilderman View Post
Please read the re-written version above. Please. I tried immediately to remove that post but couldn't and re wrote it immediately. The jeep forum folks found the bad one, not the good one and moved it. I KNOW!!!! I made a mistake. I AM SORRY!! I tried to fix it but couldn't. At least I wasn't getting personal like so many others. I saw your post in the other thread. I read all of them. People suck! They are mean and I don't think they needed to be so mean, they are not helping me or you or YOUR KIDS!!! Go back to the other forum and read the last thing I wrote directed at all who vilified. They were so caustic and everybody gathered on except for a few that actually attempted to defend me. By the way. I posted the above within a short time (the time it took me to type and I suck at typing) of the other which I tried to remove.
I can assure you, those posts by myself and others would not have been made had your initial post in that thread been written as the one in this thread. As you have apologized for that post, I do the same for my part. Sounds like you've found a great dealer to work with, hopefully it's smooth sailing from here. Cheers!
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Old 10-15-2013, 09:33 PM   #25
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Quote:
Originally Posted by thebuilderman View Post
I had a 2500 chevy duramax. Great truck. I like my 5.9 cummins better. I am happy to hear of the good work you did and that is a good post. 20 years old and got 2% under. That shows you got a good brain. Go shake your fathers hand for me and hug your mom. They did good with you.
I just have always been obsessed with all types of vehicles. I'm a gear head from birth I guess lol. Work, go to school, and take care of my stuff, THAT'S why I'm allowed to have a new wrangler unlike some. They did do a good job if I do say so myself lmao.
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Old 10-15-2013, 09:36 PM   #26
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I may be one of the (about 10%) that are happy with their Jeep purchase.....my first purchase was in Nov of '04...than my wife "needed" one. She got tired of seeing the old TJ run circles around her '03 Camry in the winter, and her mpg was not really that much better. ( yeah I know it must have had some issues)

Enter the '12 JK purchased in Dec '11...biggest difference from most posters here...I bought new off the lot. I feel, maybe incorrectly, I will get the best deal buying what is sitting on the dealers lot if I purchase at the right time of the month. and am willing to make some allowances.

We were (and are) very happy with the '12 JK but it was tough to put the new granddaughter in through the passenger side door....so enter the '14 JKU Sahara...again purchased off the lot....for what I consider a fair price.


Issues we have had with the Jeeps....let me exclude "normal" wear and tear items..we had a tranny leak on the JK at about 6 months old...replaced and fixed under warranty....and yes I got recall notice and wonder if our Jeep is one of the ones the prompted the recall.

Complaints? I can't drive them all..I have to work and cant drive them as much as I would like...and the TJ has 165K on it and the driver's side fender is starting to rust..need to replace that.
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Old 10-15-2013, 09:40 PM   #27
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Quote:
Originally Posted by jp2611 View Post
I may be one of the (about 10%) that are happy with their Jeep purchase.....my first purchase was in Nov of '04...than my wife "needed" one. She got tired of seeing the old TJ run circles around her '03 Camry in the winter, and her mpg was not really that much better. ( yeah I know it must have had some issues)

Enter the '12 JK purchased in Dec '11...biggest difference from most posters here...I bought new off the lot. I feel, maybe incorrectly, I will get the best deal buying what is sitting on the dealers lot if I purchase at the right time of the month. and am willing to make some allowances.
AGREED. The ones that were 1-3 years old were almost as much as the new ones! With new you get a better warranty, and most of the time a better interest rate!
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Old 10-15-2013, 09:42 PM   #28
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Originally Posted by gecko4 View Post
I can assure you, those posts by myself and others would not have been made had your initial post in that thread been written as the one in this thread. As you have apologized for that post, I do the same for my part. Sounds like you've found a great dealer to work with, hopefully it's smooth sailing from here. Cheers!
I know. I just couldn't remove it. I was bummed.
I ordered my jeep on 9/12 and actually have been fine. No worries here.
For the most part of my life I have found good dealers. A couple exceptions. I am just hoping to save others the grief.
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Old 10-15-2013, 09:59 PM   #29
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thebuilderman,
FYI, I bought a new 2007 FJ Cruiser and kept it for about a week. I hated the lack of lumbar support, in the driver's seat, and blind spots.
Luckily for me, I sold it when they were still brand new and demand exceeded supply. So, I didn't take much of a loss.
Does my experience mean that FJ's are junk and Toyota is a lousy company? Of course not. It just means I didn't like it.
I really think 4 door Wranglers have attracted a different breed of buyers. Do I dislike them? No. I think Jeep needed to broaden its' customer base and 4 door Wranglers are much more practical for many buyers. However, I think many of the new breed expect a Wrangler to be a BMW or something.
BTW, I don't forgive crappy products or service and say " it's a Jeep thing ". I've just been very pleased with the 7 Wranglers I've owned. If I wasn't, I'd buy something else.
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Old 10-16-2013, 06:28 PM   #30
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Haha I have no idea what I was thinking.

After reading through this I definitely do agree with some of what's being said. We've always been a jeep family (Cherokees and grand Cherokees) but mine is the first Wrangler. Some dealers are absolutely terrible, and shouldn't be in business. I made sure to reference to such dealers in the survey after I purchased mine from a 3rd.

The fact that I surprised the saleswoman by informing her that power windows and locks were not standard equipment was enough to walk.

Some dealers will go out of their way and be phenomenal, some will say "I'm losing money on this vehicle and just doing it for volume" at a price $3k higher than you pay at the next dealer.

I doubt they'd change the option packages required, that's how they make their money.

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