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Old 09-03-2014, 12:39 PM   #1
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Chrysler wants my 2015 HR back

Hi. I recently traded in my old Wrangler and bought a 2015 Rubicon Hard Rock edition. Two days ago, the Dealer called me and said that Chrysler told them there was a mechanical issue with the HR and that they wanted to "buy it back." Now, since they have already sold my trade, they are promising to order an identical one from Chrysler but it will take 6-8 weeks. In the meantime, they are going to "sell" me another Rubicon, to use until the new one comes in, at which time they will give me the full value and cover any additional costs so that the only costs I incur will be the inconvenience but no additional money.

Has anyone else experienced anything like this? It smells a little funny but I am a bit paranoid by nature. ;-)

The Dealer gets good reviews and I can find no evidence of any similar shenanigans from them online.

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Old 09-03-2014, 12:41 PM   #2
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Nope.
Never heard of that, sounds like they found someone wanting a HR and willing to pay more.
Just my 02.

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Old 09-03-2014, 12:42 PM   #3
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Quote:
Originally Posted by Meatpuppet View Post
Hi. I recently traded in my old Wrangler and bought a 2015 Rubicon Hard Rock edition. Two days ago, the Dealer called me and said that Chrysler told them there was a mechanical issue with the HR and that they wanted to "buy it back." Now, since they have already sold my trade, they are promising to order an identical one from Chrysler but it will take 6-8 weeks. In the meantime, they are going to "sell" me another Rubicon, to use until the new one comes in, at which time they will give me the full value and cover any additional costs so that the only costs I incur will be the inconvenience but no additional money.

Has anyone else experienced anything like this? It smells a little funny but I am a bit paranoid by nature. ;-)

The Dealer gets good reviews and I can find no evidence of any similar shenanigans from them online.
I would want everything in writing and maybe a couple extra options for the hassle possibly even a lifetime warranty for FREE.
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Old 09-03-2014, 12:44 PM   #4
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sounds fishy to me - how do they know it has a mechanical problem?
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Old 09-03-2014, 12:44 PM   #5
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A recall? Essentially what they are talking about...that's not a recall though. They are wanting that Jeep for some reason *other* then mechanical defect and the associated legal problems that would go with it. If you can part with it, push 'em hard and get what you can out of it!! Find out how *bad* they want it and make it work for ya!
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Old 09-03-2014, 12:44 PM   #6
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10 percent off invoice on the new one for having to wait.
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Old 09-03-2014, 12:46 PM   #7
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Yeah.....ah.... No - Not without a lot (like ALL) more details as to what exactly this is all about.
Jeezus, what the hell is going on these days with Jeep/Chrysler/Dealers.
Amazing.
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Old 09-03-2014, 12:49 PM   #8
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I've contacted Chrysler and they have promised to do some research and get back with me later today.

The Sales Manager (who has been pretty cool) is going to throw in the fancier version of the soft top for the hassle. I'm still very curious to know if there really is a problem or if this is simply some sales shenanigans. I certainly don't want to have to wait for another Jeep because the Sales Manager is looking for a BBD.
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Old 09-03-2014, 12:50 PM   #9
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I would let them buy it back if I made a profit on it and got one hell of a good deal on new HR. You hold the cards let them ante up and make it worth your time and inconvenience. Tell them you want to see the letter from Chrysler before you commit.
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Old 09-03-2014, 12:50 PM   #10
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Quote:
Originally Posted by Meatpuppet View Post
Hi. I recently traded in my old Wrangler and bought a 2015 Rubicon Hard Rock edition. Two days ago, the Dealer called me and said that Chrysler told them there was a mechanical issue with the HR and that they wanted to "buy it back." Now, since they have already sold my trade, they are promising to order an identical one from Chrysler but it will take 6-8 weeks. In the meantime, they are going to "sell" me another Rubicon, to use until the new one comes in, at which time they will give me the full value and cover any additional costs so that the only costs I incur will be the inconvenience but no additional money.

Has anyone else experienced anything like this? It smells a little funny but I am a bit paranoid by nature. ;-)

The Dealer gets good reviews and I can find no evidence of any similar shenanigans from them online.
I would want to hear it straight from the factory rep, and have everything in writing including what they're going to do for you for the inconvenience.
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Old 09-03-2014, 12:52 PM   #11
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Also, the Dealer said that Chrysler contacted them but when I called Chrysler, they did not know anything about it. However, the guy I talked to at Chrysler sounded like a typical call center low level employee so he gave me a case number and bumped it up the chain.
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Old 09-03-2014, 12:53 PM   #12
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I would want everything in writing and maybe a couple extra options for the hassle possibly even a lifetime warranty for FREE.
X2, you have leverage. Get everything in writing and ask what more they can do for you. It's going to be an inconvenience for you, so you might as well milk any extra goodies out of it
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Old 09-03-2014, 12:54 PM   #13
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I haven't heard anything about there being a known, general, mechanical problem with the 2015's. HR's have the same engine and trans as the other models.

Regardless, I would tell them you want to continue to drive your current HR, until its replacement comes in. Make it clear they (Chrysler) is in complete control over how long that would be. If they are worried about you continuing to drive your current HR, then, well, they better put a rush on its replacement.
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Old 09-03-2014, 12:55 PM   #14
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Quote:
Originally Posted by Meatpuppet View Post
Hi. I recently traded in my old Wrangler and bought a 2015 Rubicon Hard Rock edition. Two days ago, the Dealer called me and said that Chrysler told them there was a mechanical issue with the HR and that they wanted to "buy it back." Now, since they have already sold my trade, they are promising to order an identical one from Chrysler but it will take 6-8 weeks. In the meantime, they are going to "sell" me another Rubicon, to use until the new one comes in, at which time they will give me the full value and cover any additional costs so that the only costs I incur will be the inconvenience but no additional money.

Has anyone else experienced anything like this? It smells a little funny but I am a bit paranoid by nature. ;-)

The Dealer gets good reviews and I can find no evidence of any similar shenanigans from them online.
What exactly did they say is the mechanical issue? I'd be really leery of "buying" another vehicle and then relying on the promise of them giving you full cost on the vehicle to put towards a new one. Have them provide you with either a loaner or a rental for the period in question (which they pay for the rental, of course). I wouldn't want to sign a contract on a vehicle that wasn't the one I wanted to buy. Maybe I'm just paranoid as well.

Oh, and don't forget to make them cover the price increase that occurred on 8/29 so that you're not stuck eating that charge when the new one is ordered. Everything should be based on the pricing in place when you ordered the first one. And sorry to hear this happened--that sucks.
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Old 09-03-2014, 12:59 PM   #15
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sounds like the dealership is trying to pull a fast one buy buying/selling off your wrangler? maybe they have an allocation problem?
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Old 09-03-2014, 01:02 PM   #16
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I don't get why you'd have to buy another jeep while you wait for your next one. Seems real fishy.

If you get everything in writing and corporate is involved and you don't buy any jeep but the one you want and you get a few extra goodies for the trouble then maybe I would do it. But keep your bs meter on 11.
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Old 09-03-2014, 01:18 PM   #17
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They obviously want your Jeep back to sell to someone else. Which is fine. I'd ask for $5,000 more than you paid for it by certified check and a loaner jeep while you wait for the next one to arrive. Chyrsler Corp will get back to you if there really is a problem but all my recalls have been by mail.
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Old 09-03-2014, 01:20 PM   #18
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Why is everyone so suspicious? Do you think the dealer is going to hide somewhere if things go wonky?

It is a strange situation, but heck, milk it a little bit. I'm sure that you would get an agreement in writing, so that's not a prob. They've already thrown in a premium soft top (which you should've ordered anyway ;-)

Get some other goodies (if you didn't get the premium stereo, now's the time) and go on down the trail. It's not like driving a different Rubi is a big step down. Right?

I highly doubt that the dealer would go to the trouble or expense of all that, just so they could sell it at a higher price to somebody else. There's just not that much markup available.

It is an inconvenience for sure. If there's something wrong with your vehicle, the inconvenience will be much bigger when it manifests itself.

DO IT!
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Old 09-03-2014, 01:22 PM   #19
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I wonder if there is 20 kilos of cocaine hidden in the subwoofer?
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Old 09-03-2014, 01:24 PM   #20
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Sounds shady to me. Don't give up your current vehicle unless you get a very good, very profitable for you deal in writing, signed by the GM of the dealership and/or the Chrysler zone rep. It all sounds like a huge inconvenience, especially if they won't be specific about what is supposedly wrong with your vehicle. Personally, I'd go tell them to pound sand. It's YOUR vehicle, and they can't just take it away from you without your consent.
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Old 09-03-2014, 01:24 PM   #21
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Generally, if it smells like BS its either because you are standing it it, or someone is slinging it your way.

I would think Chrysler would contact you directly for something so urgent, not a dealer.

IMHO, the dealer is slinging BS in an epic fashion. Probably sold someone's order out from under them and trying to recover it with this nonsense.
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Old 09-03-2014, 01:25 PM   #22
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I wonder if there is 20 kilos of cocaine hidden in the subwoofer?
Heh...I just thought the same thing. Better check your Jeep for contraband.
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Old 09-03-2014, 01:25 PM   #23
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I wonder if there is 20 kilos of cocaine hidden in the subwoofer?
Not anymore. Only 18 kilos.
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Old 09-03-2014, 01:26 PM   #24
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Not based on anything but it seems really unlikely that the dealer would make enough money by reselling a used Jeep to make it worth while.
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Old 09-03-2014, 01:31 PM   #25
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Walt's advice is the way to go. Don't give up your HR until the new one is ready. Even if you allow them to give you a loaner, keep the original in your garage. That way, (1) they are motivated to move quickly, (2) you know there are no sales shannigans going on, and (3) you don't hand them the keys until you see the new Jeep and contract.
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Old 09-03-2014, 01:35 PM   #26
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Maybe someone with deep pockets told the dealer to find HR in the op's color and he said price doesn't matter.
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Old 09-03-2014, 01:36 PM   #27
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It's legit. I can't say why Chrysler is doing this(not allowed), the issue is with only 500 Wranglers total. And I think Chrysler would move your order up to the front of the line, and you would see it a lot sooner than 6 weeks.

It's not a safety or drivability issue, it's more of a long term reliability issue with a certain part of the Wrangler. Not engine, trans, or tcase.
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Old 09-03-2014, 01:37 PM   #28
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Not based on anything but it seems really unlikely that the dealer would make enough money by reselling a used Jeep to make it worth while.
I agree but I've never heard of a dealer wanting a vehicle back because it has mechanical issue. Either it does or it doesn't and the Dealer shouldn't care either way. It's Chrysler's problem if it does and the dealer can make money fixing it if it breaks. So more motivation for them to let you keep it until it breaks.

As for getting anything in writing, forget it. Anything they agree to in writing is not worth the paper they write it on. If they break a contract you may need to go to court and sue to enforce it and that could take years.

If they want to buy it back then have them pay for it by certified check. That's the way everyone else buys a vehicle.

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Old 09-03-2014, 01:41 PM   #29
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It's legit. I can't say why Chrysler is doing this(not allowed), the issue is with only 500 Wranglers total. And I think Chrysler would move your order up to the front of the line, and you would see it a lot sooner than 6 weeks.

It's not a safety or drivability issue, it's more of a long term reliability issue with a certain part of the Wrangler. Not engine, trans, or tcase.
I (for one) really don't care for secrets when it comes to stuff I own, drive, eat etc - are there secrets? of course there are but, in this day and age.... why not just come out with it (not you) and people wonder why "we" are so suspicious.... Duh, Cuz of stuff like this.
Now I will say to the Op, Hell yes BUT at a considerable "inconvenience premium".
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Old 09-03-2014, 01:42 PM   #30
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