I'm back again and calm. I should have calmed down before I typed my last post.
The Unlimited Sahara referrenced in my original post is my wife's first new vehicle. Needless to say, the new jeep is her pride and joy. She was so upset when she noticed the screw dimples and cracked paint that she started to cry (and I do not respond well to my wife crying). I typed my original post shortly after calming her down.
In response to someone's querry as to why we had that dealer in stall the bug/rock guard- it was a condition of the sale. We had the dealer install the hood guard and mud flaps so that she could keep her jeep nice. Incidently, the way it works in our household is, my wife gets the new vehicle (or newer used vehicle) and then I get to drive it once the odometer tops the 100,000 mile mark. She keeps it nice, then eventually I get to use it as our "around town" and hunting rig and beat the heck out of it.
It goes without saying that the technicians employed by dealers, "are human too" and occassionally make mistakes. In the big scheme of things, this is NOT the end of the world (a workmate just found out that his wife has aggressive brain cancer- I'd rather deal with this problem). It's just that a new vehicle is A NEW VEHICLE, and as such, it is human nature to try to keep it NEW looking for as long as possible. Perhaps some of the jeepers on this forum are in the financial position to take their new jeep offroading- we are not. At some point, it will be used as a jeep, but that will occur long after the new car smell has subsided.
Didn't mean to come across as threatening, but MY experience with dealers is that most are arrogant asses and unfortunately this attitude trickles down through the rest of the work force. My first job out of college was working as a salesman for a Dodge Dealer in Garden City, MI. He (the dealer) used to end our sales meetings by saying, "You bring your wife or daughter in and we'll be sure to dicker". This was my first-hand insite/experience dealing with a car dealer.
Based on what I've observed from this dealer's after the sale service so far, I expect that this is going to be an uphill battle. But fair is fair. If my dealer steps up and corrects the problem, I will make the time to report back to this forum.
Again, in the big scheme of things, this isn't the end of the world. But looking at dimple marks and cracked paint on the hood of our NEW JEEP just really, really sucks.