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Old 01-15-2013, 02:35 PM   #1
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Dealer Service Dept

i was wondering what you guys would do in this situation?

Bought the jeep 10/28/2012

had some weird radio and Uconnect issues, they determined to just replace the unit

i had my GPS/radio unit replaced a few weeks ago and when i got home from the dealer my son noticed a small gouge in the plastic around the window switches.

see attached picture
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Old 01-15-2013, 02:40 PM   #2
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I would talk to my service department and let them know that this happened during your replacement. Personally, I would just say, hey, I saw this gouge on my dash and I'm not happy about it. I think it would be unreasonable of me to ask you to replace the whole piece because of it, but I do think that I should perhaps be given a couple of free oil changes or some service credit in lieu of having to deal with the damage on my brand new Jeep. Of course, if you guys would rather replace it then offer some kind of service credit, that would be fine as well.

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Old 01-15-2013, 02:42 PM   #3
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Old 01-15-2013, 03:01 PM   #4
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I would want what ever it took to make it look exactly like it did when you took it in to them. I had a scratch in my dash after the dealer replaced a cracked windshield, I showed them... Not one word, service guy shook his head and said "your getting a whole new dash. And I did. Don't settle for a couple oil changes...that won't be done the way you want either!
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Old 01-15-2013, 03:01 PM   #5
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Quote:
Originally Posted by LBrito View Post
I would talk to my service department and let them know that this happened during your replacement. Personally, I would just say, hey, I saw this gouge on my dash and I'm not happy about it. I think it would be unreasonable of me to ask you to replace the whole piece because of it, but I do think that I should perhaps be given a couple of free oil changes or some service credit in lieu of having to deal with the damage on my brand new Jeep. Of course, if you guys would rather replace it then offer some kind of service credit, that would be fine as well.
Good call......
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Old 01-15-2013, 06:20 PM   #6
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Go back to the dealer, see what can be done as im sure its not the first time a service guy/girl has messed up a new jeep and decided to look the other way and say nothing.
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Old 01-15-2013, 06:34 PM   #7
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I had a small hump on the bottom of that dash area after they replaced my heater knob controls. You could feel where they stuck a screwdriver under it to pull it up instead of just reaching into the window control hole and pulling the dash forward to release it. I was lucky enough the front isn't damaged though and it can be heated up a bit and massaged back into place.
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Old 01-15-2013, 09:49 PM   #8
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Quote:
Originally Posted by LBrito View Post
I would talk to my service department and let them know that this happened during your replacement. Personally, I would just say, hey, I saw this gouge on my dash and I'm not happy about it. I think it would be unreasonable of me to ask you to replace the whole piece because of it, but I do think that I should perhaps be given a couple of free oil changes or some service credit in lieu of having to deal with the damage on my brand new Jeep. Of course, if you guys would rather replace it then offer some kind of service credit, that would be fine as well.
^This.
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Old 01-15-2013, 09:53 PM   #9
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Quote:
Originally Posted by dwindeck View Post
I would want what ever it took to make it look exactly like it did when you took it in to them. I had a scratch in my dash after the dealer replaced a cracked windshield, I showed them... Not one word, service guy shook his head and said "your getting a whole new dash. And I did. Don't settle for a couple oil changes...that won't be done the way you want either!
I agree w/ most of the posts in this thread, just don't call or return to the dealer PISSED OFF. That will get you nowhere. Good luck. Speak calmly!
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Old 01-16-2013, 07:47 AM   #10
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I'd go back and have them fix it.
On a different note, what kind of Uconnect issues were you having? Just curious. Your radio is a 430N, is this correct?







Quote:
Originally Posted by hothondaguy View Post
i was wondering what you guys would do in this situation?

Bought the jeep 10/28/2012

had some weird radio and Uconnect issues, they determined to just replace the unit

i had my GPS/radio unit replaced a few weeks ago and when i got home from the dealer my son noticed a small gouge in the plastic around the window switches.

see attached picture
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Old 01-16-2013, 08:43 AM   #11
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I agree w/ most of the posts in this thread, just don't call or return to the dealer PISSED OFF. That will get you nowhere. Good luck. Speak calmly!

+1

Couldn't agree more. Catch your flies with honey and everyone will be happier in the end.
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Old 01-16-2013, 09:07 AM   #12
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Definitely be calm and reasonable. I had a wheel gouged during warranty work. Damn thing still had concrete embeddded in it when I got home. I called to notify them and they had their wheel guy meet me the next day. Good as new.
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Old 01-16-2013, 10:35 AM   #13
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Give the service dept a chance to fix it. If that doesn't work, turn to FB or Twitter.


After my dealer/service dept screwed up my hard top I tweeted about it and had my very own Chrysler Top Care rep on the case the very next day.
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Old 01-16-2013, 04:12 PM   #14
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Originally Posted by cmaggi2 View Post
I agree w/ most of the posts in this thread, just don't call or return to the dealer PISSED OFF. That will get you nowhere. Good luck. Speak calmly!
Well said and the best piece of advice given for a ton of situations.

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