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Old 06-05-2014, 12:07 PM   #1
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Dealership Accident

Hey everyone,

Just wanted to get some opinions...

I dropped my 2014 jku off at a dealer last night for what I believe to be a faulty oil pump (CEL, oil pressure stuck at 99psi). I get a call this morning from the dealer with "bad news". When moving my jeep from the lot to the service bay, the tech hit another jeep worker and the vehicle wound up hitting a work bench. Dealer is installing a new bumper, not worried there. That's the only damage they claimed.

An accident report has been filed. On a 6-month old vehicle, my jeep is now worth much less than when I dropped it off. I called Chrysler and was told they can't do a thing.

Anyone else have similar experiences? I found some useful stuff on NJ state and diminished value.

Thanks
Tim

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Old 06-05-2014, 12:28 PM   #2
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That sucks. Even if the damage is minor and easily fixed, it's hard to take on such a new vehicle.

Before they repair the damage, take lots of good pictures and get a copy of the accident report. That way when you go to sell you can reassure the buyer that it was minor and was fixed.

I think for the most part people are only worried about accidents that cause a title brand or could have caused un-repairable damage. I wouldn't expect this to affect the value of your vehicle.

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Old 06-05-2014, 12:37 PM   #3
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if you really wanna piz off the dealer...insist that the repairs be done elsewhere...preferrably a different DEALER.

You have the right to choose who repairs your vehicle, and they have clearly demonstrated rational cause for taking it elsewhere.

They will not be happy about paying their competitor to pay for their mistake. And that gives you leverage to negotiate compensations which you feel is appropriate.
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Old 06-05-2014, 12:41 PM   #4
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if you really wanna piz off the dealer...insist that the repairs be done elsewhere...preferrably a different DEALER.

You have the right to choose who repairs your vehicle, and they have clearly demonstrated rational cause for taking it elsewhere.

They will not be happy about paying their competitor to pay for their mistake. And that gives you leverage to negotiate compensations which you feel is appropriate.
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Old 06-05-2014, 12:42 PM   #5
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Well on the bright side they are at least admitting they caused the damage. Some years back I dropped one of my cars off at the dealer. When I picked it up it had a 2 foot long streak of yellow paint and a dent on the front quarter panel. It looked like they had smacked a concrete pillar. When I asked about it when I picked it up and they said " oh, that was there when it was dropped off." Ended up having to take them to court.
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Old 06-05-2014, 12:43 PM   #6
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Tim, I don't understand how a new front bumper makes your Jeep "worth much less". The JK's bumpers are notoriously flimsy and easily squished and damaged. If that indeed all that was damaged, your vehicle is not worth any less and the fact that the fender bender occurred most likely won't even be associated with the vehicle. If I was you, I'd get a quote on the bumper price + install, and use those funds to put a high quality steel bumper on your Jeep and never look back!
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Old 06-05-2014, 12:44 PM   #7
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Sue for loss of value, insurance companies will pay for that but only IF you demand it.

Having an accident on record at all makes your resale value less no matter what. How much is the big question.
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Old 06-05-2014, 12:44 PM   #8
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Yeah, take it somewhere else for the work... all of it. Make sure you ream the service manager's ass as well as his bosses ass. Since its only 6 months old, tell them they are responsible for the difference in value due to their negligence. They have insurance to pay for these things... get your agent in the game and have them prepare to sue the crap out of them.
Im not usually a sue happy person... but companies that pull this crap need to be held accountable.
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Old 06-05-2014, 12:46 PM   #9
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... , the tech hit another jeep worker ...
This would worry me far far more than a potential of my Jeep being worth less when I go to sell it years from now.

Instead of some other points made here, the only one I would be focused upon, would be demanding the dealer to get you a signed release from the employee who was hit by your Jeep. Remember, as the owner, you are just as responsible as the driver.
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Old 06-05-2014, 12:51 PM   #10
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]...[/U]. Remember, as the owner, you are just as responsible as the driver.
How so? Once the dealership takes responsibility for your vehicle, they are solely responsible AFAIK.
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Old 06-05-2014, 12:55 PM   #11
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Sorry to read, dude! Here's what I'd do:
1) have them cut you a check for the value of the bumper and labor to install
2) buy an aftermarket one of your choice and install it yourself
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Old 06-05-2014, 12:58 PM   #12
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dealer COULD try to muddy the water by tossing some half-assed accusation that something had been tampered with on the jeep making it unsafe.

The moment they even started down that path I would interrupt them and get my insurance company involved and let their lawyers earn their pay.

Dealerships are pro's at mitigating liability and displacing responsibility. Could be that this dealership is an exception and they are doing their best to "Make it right" by disclosing the damage and their intent to fix it.

But I would be very cautious.
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Old 06-05-2014, 12:59 PM   #13
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I did ask about the status of the person hit and was not told one way or another.

I am not concerned with the bumper, again it does not have much monetary value. The accident aspect is what worries me. If I was forced to sell the jeep tomorrow for whatever circumstance, I would end up eating the diminished value, as a good majority of people won't even look at a vehicle without a clean record. Secondly, I wasn't there- am I being told the full extent of the situation..

Suing, while popular, is going to be eventful. How do I prove what a 6 month old jeep is valued at with an accident? Hell nada doesn't even list a 2014 wrangler yet
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Old 06-05-2014, 01:01 PM   #14
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Originally Posted by Walla183 View Post
Hey everyone,

Just wanted to get some opinions...

I dropped my 2014 jku off at a dealer last night for what I believe to be a faulty oil pump (CEL, oil pressure stuck at 99psi). I get a call this morning from the dealer with "bad news". When moving my jeep from the lot to the service bay, the tech hit another jeep worker and the vehicle wound up hitting a work bench. Dealer is installing a new bumper, not worried there. That's the only damage they claimed.

An accident report has been filed. On a 6-month old vehicle, my jeep is now worth much less than when I dropped it off. I called Chrysler and was told they can't do a thing.

Anyone else have similar experiences? I found some useful stuff on NJ state and diminished value.

Thanks
Tim
Tim, accident reports don't always meant they are reported to the state. My '11 duramax was backed into a new truck by the dealership and they also filled out an accident report. However, this never showed up on carfax ect. because it was the responsibility of the owner to send the accident report to the state DMV through a "red" ticket. This would then put the mark on the car. I sold the truck for more then I bought it for to another dealership.

Also, I got side swiped pretty badly in my Nissan Altima (2 months old at the time). It went to the dealership for repair, had an accident report filed, but never showed up on my carfax.

I learned from the body shop that carfax relies heavily on state records
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Old 06-05-2014, 01:14 PM   #15
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As for the other worker who was struck
Sux to be him, but its NOT you problem.

With reference to not knowing what is really going on and having everything truly remedied-
Take it elsewhere. When the dealership at-fault starts to complain, tell them they can do that...or they can make you a very good deal on a new jeep.

And lastly, if all other options are exhausted and there is no choice but going to court to resolve the problem.
Again, not your problem. this sort of F-up is what ambulance chasers live for. Call an injury attorney. "Injury" doesnt necessarily mean sore neck. It can mean diminished value, etc.[/QUOTE]
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Old 06-05-2014, 01:23 PM   #16
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Yeah, take it somewhere else for the work... all of it. Make sure you ream the service manager's ass as well as his bosses ass. Since its only 6 months old, tell them they are responsible for the difference in value due to their negligence. They have insurance to pay for these things... get your agent in the game and have them prepare to sue the crap out of them.
Im not usually a sue happy person... but companies that pull this crap need to be held accountable.
Really? Did you even try to comprehend what you wrote? "ream the service managers ass"? "Sue the crap out of them"? Come on, is that the way you want to live life? You've never had an accident on your life that was your fault?

OP, I would talk to the dealer to see if they'll do anything for you. It was an accident and sometimes stuff happens. That's how the world works. Maybe you'll get lifetime oil changes or something else. I would truly try to work it out with the dealer before taking an aggressive stance.
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Old 06-05-2014, 01:28 PM   #17
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Having a bumper replaced isn't going to diminish the value. There's probably no police report and insurance isn't involved so it won't even hit your carfax. Have them put on the new bumper and be glad they were honest with you about the accident.
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Old 06-05-2014, 01:30 PM   #18
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Old 06-05-2014, 01:31 PM   #19
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I second that. there is no point and no value to being aggressive or adversarial.

As with any customer service issue...if they dont like you they will seach every rule and policy neccessary to find ways not to help you. On the other hand if they do like you, they will bend or break their own rule to go the extra mile to help you.

In the case that we have been discussing. By telling them that you want the work done elsewhere, you arent getting in their face and being an annoyance. You are simply telling them that the playing field is level and that you know that you are not completely at their mercy.

In other words: You be cool with me and I'll be cool with you. You try to F me and I'll put a sledge hammer through your forehead. But be sure to smile while you say it.
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Old 06-05-2014, 01:31 PM   #20
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for that who do not know how carfax works. Carfax gets their information from the dealerships and body shops so if carfax is not notified they do not know about it. some places are terrible about not reporting while others do.
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Old 06-05-2014, 01:40 PM   #21
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Sue for loss of value, insurance companies will pay for that but only IF you demand it.

Having an accident on record at all makes your resale value less no matter what. How much is the big question.
No need to sue.
The insurance company will handle the diminished value claim.

Our MINI was hit and there was a LEO-caused mix-up with the insurance. I filed the dvc with our insurance and they helped me file it against the offender's company. Netted us a $2k check for a little fender-bender.

I'd talk to the dealer first about it. If they don't want to settle, ask to talk to their insurance. They'll probably write you a check.
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Old 06-05-2014, 01:40 PM   #22
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" accident report has been filed "

An employee was "struck"

Although they didnt say if the employee was injured, they thought it was meaningful enough to mention that an employee was struck.

Odds are that employee will seek compensation from the employer...either through insurance or workers comp....which is why an accident report is filed.

And that paper trail leads back to....OP's Jeep.

Compensation for diminished value....or replacement jeep.

Explanations or excuses wont matter when the next buyer is researching the background of the vehicle (as they should).
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Old 06-05-2014, 01:49 PM   #23
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Care to PM me what dealer this happened at to make sure i dont bring my jeep to them? I am also in NJ

Sorry to hear about this, what a bummer
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Old 06-05-2014, 01:49 PM   #24
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Having a bumper replaced isn't going to diminish the value. There's probably no police report and insurance isn't involved so it won't even hit your carfax. Have them put on the new bumper and be glad they were honest with you about the accident.

X's2 if it's not on carfax no one will even know, Im sure the dealer did not claim on their insurance and took care of this internal.

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Old 06-05-2014, 01:51 PM   #25
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Surprised the dealer even told you about it.

have you asked the manager not to put the accident on your vehicle history because you don't want to deal with the hassle of a diminished value claim with the insurance company.

That should be the end of it.
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Old 06-05-2014, 02:06 PM   #26
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Yeah, take it somewhere else for the work... all of it. Make sure you ream the service manager's ass as well as his bosses ass. Since its only 6 months old, tell them they are responsible for the difference in value due to their negligence. They have insurance to pay for these things... get your agent in the game and have them prepare to sue the crap out of them.
Im not usually a sue happy person... but companies that pull this crap need to be held accountable.
I'm not sure what 'crap' the dealer is trying to pull here. They told him about it and are fixing the problem....To the OP, I agree that you should try and get something for dimished value because you are correct, if a carfax report is pulled many people will pass on your vehicle and you can bet the same dealer would use the existance of an acident report to pay less for a trade in.
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Old 06-05-2014, 02:21 PM   #27
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Originally Posted by Walla183 View Post
Hey everyone,

Just wanted to get some opinions...

I dropped my 2014 jku off at a dealer last night for what I believe to be a faulty oil pump (CEL, oil pressure stuck at 99psi). I get a call this morning from the dealer with "bad news". When moving my jeep from the lot to the service bay, the tech hit another jeep worker and the vehicle wound up hitting a work bench. Dealer is installing a new bumper, not worried there. That's the only damage they claimed.

An accident report has been filed. On a 6-month old vehicle, my jeep is now worth much less than when I dropped it off. I called Chrysler and was told they can't do a thing.

Anyone else have similar experiences? I found some useful stuff on NJ state and diminished value.

Thanks
Tim
Simple fix. Get a lawyer. They'd be HAPPY to take your case. Remember, in this case, the lawyer is not going to battle Chrysler. He/she will be filing a lawsuit against that dealership. Easy win to recoup your losses. You need to teach the dealership a lesson to be more careful, not only with your vehicle, but with every customer's vehicle. That will do it.

There are supposed to be safety practices implemented at dealerships. Frankly, I can't understand how that happened. I was a tech for a good five years or so, and the only way I can see someone hitting another tech and a bench is recklessness. Not paying attention, texting while driving, whatever. I know techs who acted like complete jackasses, so I know it can happen.

In any case, your vehicle is now worth less because of their negligence. It's great they admitted fault. But, is that the end of it? If I ram my car into your Jeep and say, "I'm sorry, that's my fault," is that good enough for you? Of course not! I'm responsible for the damages that I caused. Period.

I do agree with the individuals who say talk to the dealership's insurance company first. But, in the end, if they pay you anything, they will want you to sign a release that releases them from any future legal obligations. That's where a lawyer may come in handy for you. You don't want them pulling a fast one on you.
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Old 06-05-2014, 02:25 PM   #28
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" accident report has been filed "

An employee was "struck"

Although they didnt say if the employee was injured, they thought it was meaningful enough to mention that an employee was struck.

Odds are that employee will seek compensation from the employer...either through insurance or workers comp....which is why an accident report is filed.

And that paper trail leads back to....OP's Jeep.

Compensation for diminished value....or replacement jeep.

Explanations or excuses wont matter when the next buyer is researching the background of the vehicle (as they should).
Agreed ^^
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Old 06-05-2014, 02:32 PM   #29
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I am doubtful that the accident will ever be reported to the DMV. The accident report they're talking about is probably internal within the dealership. Just confirm this with them and ask to cut you a check instead so you can go ahead buy something better. You can even take the check and just go buy a brand new used takeoff on Craigslist probably for 1/3rd of the price of a brand new unit from Jeep.

These are accidents, people who say they should sue or get someone fired should be ashamed of themselves.
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Old 06-05-2014, 02:35 PM   #30
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Just let them repair it. No big deal.

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