Did i get srewed out of my Rubicon rock rails? - Page 2 - Jeep Wrangler Forum
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Old 06-29-2012, 10:33 AM   #31
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I agree that the fact it took 7mons to realize this does not play in the OP's favor, but the fact that the dealer (and many dealers do this) removed an item that was paid for to install another item that was paid for and not return the removed item to the customer amounts to theft. If the dealership is reputable and cares about your future business they will make it right. I am sure they probably have several sets of those rails laying around.

A word of caution to all potential buyers, always ask for the original equipment back and they say they do not have it be sure they credit you for it off the price of the add-on. Wheels and tires are a prime example of this. Any vehicle on the lot with dealer added options have not had the options discounted with the value of the original equipment removed and therefor your are entitled to those items as well as the options added by the dealer.

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Old 06-29-2012, 10:44 AM   #32
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The dealership should have given them to you no matter what. This is how some get their names as "Stealerships". I too ordered a Rubicon, I think that off of the delivery truck they are not installed, but instead inside the vehicle and put on during the delivery checklist. I ordered the Sahara side steps because I've had steel ones in the past and they rust. My dealership gave me my Rails without me asking and the package of bolts were not even opened yet. Good luck i'm sure they'll order you a new set or steal them off of another vehicle for you...
They are factory installed. They most likely used the same bolts and handed you the step bolts.

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Old 06-29-2012, 10:49 AM   #33
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Originally Posted by daggo66

And embarrass himself because it took him 7 months to notice? He'll get much further with a polite tactful negotiation.
They lost the right to a polite and tactful negotiation when they were wrenching the rails off of someone's Rubi... Good luck being sweet and kind to people like that.
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Old 06-29-2012, 10:52 AM   #34
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Old 06-29-2012, 11:11 AM   #35
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They lost the right to a polite and tactful negotiation when they were wrenching the rails off of someone's Rubi... Good luck being sweet and kind to people like that.
Why? The OP requested the plastic steps be installed. There is no other way to install them but to remove the rails.
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Old 06-29-2012, 11:18 AM   #36
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Purchased a JKUR that did not come with factory steps. I'm assuming that it comes with rock rails, right?

Now I am reading that you can not instal both the factory steps and the Rubi rock rails. Is this correct?

So, did they do this instal and not tell me they took the rock rails off? If so do you think I could get them back? I would rather the rock rails. I've had the jeep for 7 months.
its not really a rails so much as a covering that covers up your pinch seam/rocker panel
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Old 06-29-2012, 11:23 AM   #37
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Did they give you any kind of credit for the rails?
If not this is pure and simple theft.
When you bought and paid for the Rubicon, the rails where yours just as much as the tires the top and every other part it came with.
If you had the dealer change wheels and tires would you expect them to keep the originals. NO!
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Old 06-29-2012, 11:23 AM   #38
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its not really a rails so much as a covering that covers up your pinch seam/rocker panel
It's definitely a heavy duty rock rail.
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Old 06-29-2012, 11:27 AM   #39
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It's definitely a heavy duty rock rail.
i wasnt questioning their structural ability dag just more or less explaining what they looked like. compared to after market rails that is. perhaps the op missed them some how.
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Old 06-29-2012, 11:28 AM   #40
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i wasnt questioning their structural ability dag just more or less explaining what they looked like. compared to after market rails that is. perhaps the op missed them some how.
Gotcha!
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Old 06-29-2012, 11:38 AM   #41
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and to the op, i know it's been 7 months, but if it was me i would still at least try to get them from the dealership somehow.

if not, like someone else mentioned, sell your side steps and get a pair of rubi take offs
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Old 06-29-2012, 12:15 PM   #42
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Okay, let's do the converse.

I had MOPAR side steps on my jeep and I negotiated with the dealer to put some Rubicon take-off rails on for my troubles.

If the dealer had kept my MOPAR side steps would you all still be saying, that's your fault dummy?!?

I think that in this direction it sounds like pure theft. We, for me, the converse sounds like pure theft as well.

I agree with going back to dealer and calling BS on them - and ask for your rails back. New, they cost around $340. For those that say it's too late -- file a police report for theft and see if its too late.

Of course I wouldn't actually file the report, but you get the idea. They were yours. They were expensive. And the dealership swiped them. Fire back!
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Old 06-29-2012, 12:28 PM   #43
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It is common practice for dealerships to keep items that they take off to install dealer parts or upgrades. I asked for my parts back and they did provide them but I asked for them at delivery not 7 months later.
Dealerships sale them back to chrysler at your expense. Nice money making scheme.
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Old 06-29-2012, 12:29 PM   #44
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found some here, they call it "overstock" from this dealership.

07-12 Jeep Wrangler Black Satin Production Rubicon Rock Rails (2 Door) | eBay
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Old 06-29-2012, 12:50 PM   #45
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Called the sales person. They told me they never throw them away or sell them. Sure. He is checking with the manager of the service dept to find them in storage. I assume this means I will get some, just most likely not mine. Fine with me.
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Old 06-29-2012, 12:55 PM   #46
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Called the sales person. They told me they never throw them away or sell them. Sure. He is checking with the manager of the service dept to find them in storage. I assume this means I will get some, just most likely not mine. Fine with me.
I am glad to hear they are looking into it and didn't give you any trouble.
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Old 06-29-2012, 12:55 PM   #47
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This is almost in the same category as the missing skid plates on previous JK's. Some owners didnt have them and when they went in to ask about the skid plates (months later). Some got screwed, some got the plates ordered and put on. Depends on the OP's dealership and how they'll handle it. I think they'll say there's a 90 period on parts. Like if you order a part and you dont come in for the part in 90 days, then they can sell it or use it on another car. I hope you can get your rails though, they should have told you they have to take them off to install the steps. Given you the option of keeping the rails or not.
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Old 06-29-2012, 01:09 PM   #48
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Originally Posted by Tkalagher View Post
Called the sales person. They told me they never throw them away or sell them. Sure. He is checking with the manager of the service dept to find them in storage. I assume this means I will get some, just most likely not mine. Fine with me.
Great! It never hurts to ask..

Think of how much goodwill will be restored if you get the rails back. Of course...they should have asked in the first place...and yes...you should have been known as well.

Hope it works out....
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Old 06-29-2012, 02:53 PM   #49
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For everyone here telling me I should have know...Exactly HOW should I have known? I sure do not know every part on every vehicle I have ever owned and what can be installed with each other part. You should not need to know how to build a vehicle from scratch just to own it. The paper work told me it was there, I assumed it was there and just underneath where I could not see.
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Old 06-29-2012, 03:38 PM   #50
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I don't think that anyone expects you to "know how to build a vehicle from scratch just to own it". You're talking about an option upgrade. Whether it's sport to rubicon, SR5 to Sport to Limited on a Toyota, Z71 to whatever the hell they're putting on Tahoes these days, you're getting things added to the vehicle that aren't on a base / lower model. And you're paying for those things.

Wouldn't you want to make sure that you were getting what you paid for? A piece of paper is a piece of paper- there's a reason you check reality and don't assume. I think that you found out what the reason is.

Look it's a two way street- you just can't put this all on the dealer or automatically assume the dealer is a "stealership". Who knows, maybe it was just an honest mistake, maybe it was even negligence. Much like the mistake or negligence on your part by not doing your homework to know what a rubicon is and what comes with it. Or checking to make sure that your'e getting everything you've agreed to pay for.

Sounds like the dealership is trying to work with you on this and I'm glad to hear it. Lesson learned, hopefully.
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Old 06-29-2012, 04:00 PM   #51
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Agreed. To be clear, I never called them a stealership. Or even implied it was done on purpose. I did say they should have told me. I would not have purchased those steps. That is all.
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Old 06-29-2012, 04:08 PM   #52
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Check the title of the thread you started. Spelled correctly, it is: "Did I get screwed out of my rubicon rock rails". That implies that the dealership did it on purpose in your view.

But now I'm the one that's making an assumption, perhaps.
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Old 06-29-2012, 04:09 PM   #53
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You can get screwed without intent. At least the way I meant it you can.
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Old 06-29-2012, 04:22 PM   #54
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Then in that case my assumption would be wrong. See what just happened there?


Enjoy your jeep in good health, bud. If you do get them back, you're better off with the rails without the steps anyway, IMO.
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Old 06-29-2012, 04:38 PM   #55
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Hmmm....being a first time Jeep owner I didn't know either, but this thread got me thinking, my Rubi came with sidesteps but the factory sticker shows rockrails.
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Old 06-29-2012, 05:35 PM   #56
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Hmmm....being a first time Jeep owner I didn't know either, but this thread got me thinking, my Rubi came with sidesteps but the factory sticker shows rockrails.
They were swapped. What kind of sidesteps came with it , the plastic ones that come on a Sahara?
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Old 06-29-2012, 06:11 PM   #57
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Originally Posted by daggo66

Why? The OP requested the plastic steps be installed. There is no other way to install them but to remove the rails.
He paid for both... he should get both. Even if they aren't both on his Jeep.
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Old 06-29-2012, 09:09 PM   #58
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They were swapped. What kind of sidesteps came with it , the plastic ones that come on a Sahara?
Yup, it never crossed my mind until today.
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Old 06-29-2012, 10:21 PM   #59
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For everyone here telling me I should have know...Exactly HOW should I have known? I sure do not know every part on every vehicle I have ever owned and what can be installed with each other part. You should not need to know how to build a vehicle from scratch just to own it. The paper work told me it was there, I assumed it was there and just underneath where I could not see.
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Agreed. To be clear, I never called them a stealership. Or even implied it was done on purpose. I did say they should have told me. I would not have purchased those steps. That is all.
That is why you ask questiuons. I never said you should have known, I said you should have asked. Then you look. Always inpsect the work after it's done.

It seems to me that you wanted steps so you bought steps and asked them to install them. Now that you might get the rails back, are you going to take the steps off and install them?
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Old 06-29-2012, 10:50 PM   #60
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On the contrary, I think you should have known. Rock rails are one of the things that separate a Rubicon from a Sahara or a Sport. Did you know what you were buying or did you just pick out the most expensive of the bunch?

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