Did I receive a defective GOBI ladder? - Jeep Wrangler Forum

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Old 02-25-2014, 09:31 PM   #1
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Did I receive a defective GOBI ladder?

It appears my passenger side Gobi ladder is "bent" at the top mounting point, however the mounting holes lined up perfectly though, so I'm confused. Is it really bent, or is this how the passenger Gobi ladder looks? The driver side ladder is straight (like I expected). Could anyone with the passenger side ladder confirm if yours looks like this too?




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Old 02-26-2014, 07:53 AM   #2
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Bump...
Any one with passenger ladder who could comment please?

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Old 02-26-2014, 08:03 AM   #3
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I don't have one on my jeep, but a quick Google search turned up lots of photos of them. None of which are bent. I'd say you have a bent one
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Old 02-26-2014, 08:15 AM   #4
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Originally Posted by socal_rubi View Post
I don't have one on my jeep, but a quick Google search turned up lots of photos of them. None of which are bent. I'd say you have a bent one
Thanks for your response. Did you find any passenger ladders in the Google search. Probably it was my search string...I wasn't lucky to find one which had a clear view of the top
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Old 02-26-2014, 09:34 AM   #5
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Old 02-26-2014, 09:41 AM   #6
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Originally Posted by Capevette View Post
Great. Thank you. Sucks now though. Hope gobi would honor my request to fix it. I had the package sitting in the garage since last November but only saw it last weekend when we had some good weather to install it finaly!
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Old 02-26-2014, 11:18 AM   #7
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Block of wood and a bfh would probably be easier than trying to swap it out.But I would deffo contact them for a discount on the damaged ladder.
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Old 02-27-2014, 01:25 AM   #8
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Hope gobi would honor my request to fix it
Sure hope they do the right thing too - I love their gear, but not going to pull the trigger on a Gobi Rack if they leave you with a bent product. At the end of the day is all about delivering a product that the consumer paid for. You paid for an unbent ladder - that what you should get. Fair is fair.
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Old 02-27-2014, 01:31 AM   #9
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Originally Posted by ohioviper View Post
Block of wood and a bfh would probably be easier than trying to swap it out.But I would deffo contact them for a discount on the damaged ladder.
I'd likely do the same - fix it an move on - but then you run the risk of cracking the paint, powder coat etc. setting up for misery 6 months down the road with rust etc.

Discount does not apply - so were talking a store credit (nobody gives refunds) - and given were talking about a passenger side ladder - guys already got the full gobi rig!! what else could you possibly need from them.. lol Replacement is the only thing that makes sense. Markup is good enough they can deliver their product without extreme measures.
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Old 02-27-2014, 01:56 AM   #10
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as much as those things cost, they better send you a new one right away. how does that pass QC? if the holes line up it was bent before some guy operated whatever machine drills those holes and before some guy painted it. that's 2 different people that were drunk at work.
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Old 02-27-2014, 09:02 AM   #11
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It's bent. Did you buy the rack from us? Regardless, GOBI will absolutely ship you another ladder. Contact me if you bought from EAD Offroad or email Sandra at GOBI. Sandra Martinez (Sandra@gobiracks.com).
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Old 02-27-2014, 09:04 AM   #12
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As thick as that metal looks, I am surprised it even bent, someone back a forklift into it?
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Old 02-27-2014, 09:15 AM   #13
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From the Gobi site.
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Old 02-28-2014, 06:29 PM   #14
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I want a gobi stealth rack with some accessories. Please pm vendors
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Old 04-07-2014, 02:15 PM   #15
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Thank you all for your responses. I didn't get a chance to update this thread earlier... it's all sorted out !!
Paul from Gobi responded to my request. Excellent experience dealing with him, and I received the new ladder in a couple of days after our communication. I sure did have a bent ladder!! But except for a little bit of an eyesore, it was fully functional and fitted well.

BTW if anyone needs my old ladder PM me...I don't want it taking up precious garage space
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Old 04-07-2014, 09:33 PM   #16
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I'm interested. How much shipped to 43065?
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Old 04-08-2014, 07:54 AM   #17
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I'm interested. How much shipped to 43065?
Replied

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