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Old 11-19-2009, 10:12 AM   #1
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"Different" Chrysler zeroes in on Quality

Just read this article...
Fiat is going to map out the road to "Quality" ....

P.S...During my 34 years in Europe, they never made a Quality product..
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Old 11-19-2009, 10:24 AM   #2
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X2

Of course since the infamous K car, Chrysler's record has not been that great either. With every acquisition we hear about improved quality. Maybe one day it will happen. Not saying that Chrysler is any better or worse then the other big 2, but they don't seem to be interested in fixing known problems before the next production run. It is good to hear that the Wrangler will be exempt from the "California Cool Car" rules though.

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Old 11-19-2009, 11:29 AM   #3
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Originally Posted by JDsDream View Post
X2

.......Not saying that Chrysler is any better or worse then the other big 2, but they don't seem to be interested in fixing known problems before the next production run..............
I will say it.. Chrysler is the worst of the traditional big 3, recent J.D.Power and other surveys prove that point.

First step is "containment", they need to improve their dealer feedback systems.. don't wait for a month's worth of "customer concerns" to pile up.. They need to have the "customer pulse" wired directly to their desks. Then have daily TOP level meetings to address these issues..

Examples we all know very well... transmission JOG, transmission overheating, leaky hard and soft tops and the list goes on..., takes years to get resolved (as you stated)

Anyway I wish them good luck..
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Old 11-19-2009, 11:43 AM   #4
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Fiat has developed a reputation for turning around their quality and are now delivering some very high quality cars. It's hard to overcome set opinions, but they seem to be doing a good job. It's like Buick here in the states - all the objective stuff shows they are making very high quality cars now. But lots of people refuse to accept that. Meanwhile, Mercedes seems to have slipped, but lots of people refuse to accept that.

I'm not arguing any of your points, I'm just more optimistic than you on the new ownership.
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Old 11-19-2009, 11:56 AM   #5
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Originally Posted by Geoff@Bestop View Post
Fiat has developed a reputation for turning around their quality and are now delivering some very high quality cars. It's hard to overcome set opinions, but they seem to be doing a good job. It's like Buick here in the states - all the objective stuff shows they are making very high quality cars now. But lots of people refuse to accept that. Meanwhile, Mercedes seems to have slipped, but lots of people refuse to accept that.

I'm not arguing any of your points, I'm just more optimistic than you on the new ownership.
I believe that J.D.Power in Europa has a different take about the Fiat Quality..per Automotive News report... read here (I cannot link to Automotive News, you need a subscription)

Anyway..for sure, a long road ahead of them...
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Old 11-19-2009, 12:07 PM   #6
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I like that the Patriot fulfilled the new safety standards. Isn't that vehicle scheduled to be terminated?

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