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Old 10-12-2013, 09:56 AM   #1
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Disappointed after less than two weeks of ownership.

I purchased a 2014 less than two weeks ago. I do love the car, just not the quality issues that have already popped up with less than 1,000 miles on the clock. I have the infamous water sound behind my dashboard occur frequently, my driver seat feels/sounds like it's shifting, and my brakes have developed this awful grinding rubber sound. I don't have any time to make it to the dealership for probably a few weeks at least.

I've read all about the water sound and it doesn't seem like it's going to cause any damage, so hopefully it can wait for now. The seat issue is driving me nuts. I don't have the seat squeak that I read a lot about after doing a search. I'm not over weight and I've done nothing that could have damaged the seat. It was fine for the first week, and only does it while I'm sitting in the seat. If I get out and try to move the seat it's snug as can be. It usually happens when I'm stopping/accelerating from a stop or going around turns. The brakes were also fine the first week, but now they sound like what new brakes sometimes sound like for a short while. However, it doesn't seem to be going away and it's quite embarrassing to have my new car making this loud noise.

I don't want to sound like I'm whining, but I'm just incredibly disappointed and frustrated. The last thing I wanted to do was go deal with a service department so soon with my new car. Has anybody else experienced the seat or brake issues?

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Old 10-12-2013, 10:00 AM   #2
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GreyWind, welcome to the forum. Sorry you're having troubles. Chrysler products are not the highest quality, but you found the right place for practical advice and help on this forum. I'm a TJ owner, so can't be more help.
Good luck

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Old 10-12-2013, 10:01 AM   #3
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That's what warranties are for. Easy to say but you have very few choices. Sell it at a loss or make the dealer fix it. Sorry you are not happy. My 07 has been a better than average car for us with 104k miles on the clock.
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Old 10-12-2013, 10:02 AM   #4
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Take it to the dealership. They can't fix what they don't know is broken...
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Old 10-12-2013, 10:03 AM   #5
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Just to comment on the water sound behind the dash. My 2013 had the same sound it went away on its own.
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Old 10-12-2013, 10:06 AM   #6
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There's nothing wrong with your complaints. However, those issues are nothing compared to what the future holds for anyone who buys a Chrysler product. I hope you considered that and came to grips with it before you made the purchase.
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Old 10-12-2013, 10:19 AM   #7
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I wouldn't be upset that there're things malfunctioning on your new vehicle so much as I'd be upset that there're COMMON things malfunctioning on your new vehicle.

It's one thing if an issue arises here and there, things happen, it's another when you see a constant stream of the same problem. Heater cores, heads, door latches, squashing water pumps, water noise behind dash, squeaking heater hoses, etc. etc. are all examples of long-term, common issues that just simply shouldn't happen.

But until people stop buying Jeeps- or the problems outweigh the pleasure- it won't stop.
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Old 10-12-2013, 10:21 AM   #8
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I bought a 2014 JKUR 6 weeks ago. Water started about 10 days after I got it, 500 miles, went away just over 1000 miles, by itself.
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Old 10-12-2013, 11:01 AM   #9
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OP: welcome to the forum.

First, while of perhaps arguable insignificance, "Jeep" is not a 'car'....but your qualitative points are certainly understandable.

Personally I've had anxiety/testy angst and fear of being disappointed in any of the numerous new vehicles I've ever purchased. Most of the difficulties over the decades you mentioned, have existed on any/all of my varied fleet.

Almost none of what you mention have occurred to my 08JK now approaching 63000 miles....although I do have the 'dash board water sound feature' that continues intermittently....and there's a couple that no one else has mentioned that could be annoying too, if that was what I focused on during normal use.

Anything of the degree of complaint level you outline, really belongs on the dealers Service Manager's desk. Sooner rather than later.

People have lots of different ideas about what 'new' anything should deliver. Jeep can not be excused from expectations of modern world performance, given the modern world price they fetch to drive one.

On the other hand, I find it a soothing convenience, perhaps some kind of denial/enabler flaw in my own thinking, to consider 'Jeep' not as 'car' but rather something between 'agricultural implement'/fantasy realm transportation device/transformer/motorcycle replacement/personal servant/Walter Mitty multidimensional access utility device that conveniently travels on pavement when necessary and often keeps me warm/cool/dry/soothed as needed....although if my seat didn't work & my brakes were noisy I'd certainly find someone to assess the cause of such.

The above certainly will do nothing to resolve your issues. Good luck anyway.
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Old 10-12-2013, 11:03 AM   #10
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Sounds like you are just having normal Jeep problems. This vehicle has a very high content of components produced in China. Quality problems are ignored rather than corrected. You don't have to look very hard to find to find problems that have been going unresolved for years. I don't blame the company one bit. The customer is getting the maximum dose of what they will tolerate. It puts more money in the shareholders pocket. They are in business to make money. Not to make you happy. If you wanted an American product with a more direct line to quality then an F150 would have been a better choice. Long distance quality as in China is never a better idea.
This is a vehicle being sold for looks rather than quality. The factory inferior parts end up in the trash heap. Bumpers, wheels, tires, spare tire rack, gears, axles, springs, shocks, seat covers, and lights, just to name a few.......
It too bad you can't buy it without these parts and then add the ones you want. Jeep is not really a planet friendly vehicle. So many new unused parts head for the dump. But does represent the American consumer who will toss out unused goods for something newer. It is part of the American Culture to buy stuff for looks rather than function or value and that's great news for manufacturing in China and US importers that can't keep up with our demand for offshore goods.
If you like to tinker with stuff all the time to try and figure out what is wrong with this or that then Jeep is a dream come true. I love to tinker and solve problems. Hoping a dealer will figure out how to solve the many little problems that will pop up is not an option for me. I will tinker until I get it right rather then settle for something the dealer thinks is good enough.
Good luck with your new rig and start tinkering!
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Old 10-12-2013, 11:21 AM   #11
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I purchased a 2014 less than two weeks ago. I do love the car, just not the quality issues that have already popped up with less than 1,000 miles on the clock. ...
It sux to have issues after spending hard earned $$ and not being happy, so I hope JEEP ownership gets better for you.

If I can throw .02 your way..... If you try to compare a $25-35k JEEP to a car then you will never be happy with the quality, performance, or fuel economy that comes from a JEEP. If you want to have a huge smile, get the WOW factor and believe you made the best purchase possible out of all the vehicles in the world then you HAVE to take it off road. You don't have to climb over boulders, just get off the blacktop and go where cars can't go. The sooner you do that, the quicker you will love your new JEEP.

AND STOP CALLING IT A CAR.
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Old 10-12-2013, 11:30 AM   #12
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"On the other hand, I find it a soothing convenience, perhaps some kind of denial/enabler flaw in my own thinking, to consider 'Jeep' not as 'car' but rather something between 'agricultural implement'/fantasy realm transportation device/transformer/motorcycle replacement/personal servant/Walter Mitty multidimensional access utility device that conveniently travels on pavement when necessary and often keeps me warm/cool/dry/soothed as needed."


Well said, love the description.
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Old 10-12-2013, 11:33 AM   #13
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Sounds like you are just having normal Jeep problems. This vehicle has a very high content of components produced in China. Quality problems are ignored rather than corrected. You don't have to look very hard to find to find problems that have been going unresolved for years. I don't blame the company one bit. The customer is getting the maximum dose of what they will tolerate. It puts more money in the shareholders pocket. They are in business to make money. Not to make you happy. If you wanted an American product with a more direct line to quality then an F150 would have been a better choice. Long distance quality as in China is never a better idea.
This is a vehicle being sold for looks rather than quality. The factory inferior parts end up in the trash heap. Bumpers, wheels, tires, spare tire rack, gears, axles, springs, shocks, seat covers, and lights, just to name a few.......
It too bad you can't buy it without these parts and then add the ones you want. Jeep is not really a planet friendly vehicle. So many new unused parts head for the dump. But does represent the American consumer who will toss out unused goods for something newer. It is part of the American Culture to buy stuff for looks rather than function or value and that's great news for manufacturing in China and US importers that can't keep up with our demand for offshore goods.
If you like to tinker with stuff all the time to try and figure out what is wrong with this or that then Jeep is a dream come true. I love to tinker and solve problems. Hoping a dealer will figure out how to solve the many little problems that will pop up is not an option for me. I will tinker until I get it right rather then settle for something the dealer thinks is good enough.
Good luck with your new rig and start tinkering!


Do you think the JK has a higher China content than most vehicles? Also there is really nothing inferior about the "Bumpers, wheels, tires, spare tire rack, gears, axles, springs, shocks, seat covers, and lights" (maybe the lights). They are just not what some owners want to run on their vehicles. I suspect most owners never change/upgrade any of these things and are perfectly happy with their Jeeps.
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Old 10-12-2013, 11:34 AM   #14
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Just drive a land rover defender with a diesel in it for a bit..... Mine leaked and even using the 30 odd page leak publication (there is a factory book on how to mitigate roof leaks....really), nothing worked. It is just part of the charm....

I had belts in my back "as routine issues crop up"....really.

This Jeep thing is SO MUCH nicer...and having a plethora of mechanics, safety features, and really better aftermarket stuff is nice.

Mine's new too...got maximum care warranty at a big price and plan to use it as needed.




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Old 10-12-2013, 11:36 AM   #15
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My 05 Rubi is bullet proof. So since 07 I have watched the JK closely as I wanted one of these too. I finally figured after the pentastar issue was worked out it was time to order one. When my 2014 came in i was real impressed by the way it drove etc. then I parked it outside in the rain the first night I owned it... To wake up to soaking seats and soggy CD player. I was not impressed. I messed around with the top and got it to seal (hardtop) and all is good now. I guess for just over $30000 that's what you get, crap quality. BUT I paid huge $$$ for my Porsche 911 and stuff still breaks. They are all cars with hundreds of components bolted and glued together.... Craps going to happen to any manufactures product.
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Old 10-12-2013, 11:47 AM   #16
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im in utter shock to hear of the problems your having, considering its a brand new vehicle. i would take it in and have them solve the brake issue first, then the others. remember its still under warranty and you should take it in everytime something happens.

As for people saying its just a Jeep thing.... I'm sure WITH AGE jeeps have their "quirks" so to speak, but not a brand spanking new one. when i take delivery of mine the end of this month or begining of next, if for whatever reason i start seeing or hearing flaws it'll be at a dealership quick getting them to fix the issue.
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Old 10-12-2013, 12:17 PM   #17
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Maybe it has something to do with the article on TV where they caught Chrysler employees smoking pot and drinking liquor on their lunch hour.
Maybe these employees were transferred to the Wrangler department.

I never owned a Chrysler product until I ordered this one, so my expectations are not very high. My first clue was when I found out that the track bar bolts are the wrong size and have full threads on them. Chrysler must have known about this since 2010, but still didn't fix the problem.
At least my dealer said he would pay for the bolt kit.
Most all our other vehicles are Fords where the quality has been very high.

Ford 2012 F250 Great quality
Ford 2007 Focus Great quality
Ford 1997 Explorer Starting to wear out at 150,000 miles
Chevy 2002 Supercharged Corvette Ok but not great quality

We purchased our Jeep because it is well known that Jeep is the best off road vehicle we can buy. I hope we get our Jeep built on Tuesday and the workers are fresh and bright. Our at least not STONED.
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Old 10-12-2013, 12:54 PM   #18
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First thing a Jeep is not a car they are off road vehicles. If your comparing your jeep to a car your going to find many more things your not going to like.
Your not alone there are many newbe that buy a jeep not really thinking they are off road vehicles first DD 2nd. If they were any more refined the rest of us would not buy them.
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Old 10-12-2013, 01:15 PM   #19
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I said it before and Ill say it again...if Honda or Toyota built something as capable as a Wrangler with the same features, I'd get rid of the Jeep tomorrow. I'm not a brand loyalist. Unfortunately, no other company builds anything like the Wrangler, so we are forced to put up with Chrysler's crap. I would never buy any other Chrysler product, ever...maybe the Viper.
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Old 10-12-2013, 01:17 PM   #20
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First thing a Jeep is not a car they are off road vehicles. If your comparing your jeep to a car your going to find many more things your not going to like.
Your not alone there are many newbe that buy a jeep not really thinking they are off road vehicles first DD 2nd. If they were any more refined the rest of us would not buy them.
No one is talking about refinement, we are talking about build quality. Two VERY different things. The FJ is built MUCH better than a JK. Much better fit and finish, as is the 4Runner. Sure they are not as capable, which is why I own a JK and ordered my 2nd one, but lets call a spade a spade my friend.
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Old 10-12-2013, 01:28 PM   #21
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I purchased a 2014 less than two weeks ago. I do love the car, ...
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Old 10-12-2013, 01:40 PM   #22
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First thing a Jeep is not a car they are off road vehicles. If your comparing your jeep to a car your going to find many more things your not going to like.
Your not alone there are many newbe that buy a jeep not really thinking they are off road vehicles first DD 2nd. If they were any more refined the rest of us would not buy them.
I don't buy your inference that because they are a off road vehicle that they can not be made with quality.
Expect mediocrity and you will get mediocrity.
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Old 10-12-2013, 01:41 PM   #23
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I don't buy your inference that because they are a off road vehicle that they can not be made with quality.
Expect mediocrity and you will get mediocrity.
Definitely. The G Wagon and the Land Cruiser are perfect examples (and Im not talking about the 100K American versions.) The barebones military G wag you can buy in Europe costs as much as a wrangler, and is solid as a rock.
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Old 10-12-2013, 01:44 PM   #24
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Maybe it has something to do with the article on TV where they caught Chrysler employees smoking pot and drinking liquor on their lunch hour.
Maybe these employees were transferred to the Wrangler department.

I never owned a Chrysler product until I ordered this one, so my expectations are not very high. My first clue was when I found out that the track bar bolts are the wrong size and have full threads on them. Chrysler must have known about this since 2010, but still didn't fix the problem.
At least my dealer said he would pay for the bolt kit.
Most all our other vehicles are Fords where the quality has been very high.

Ford 2012 F250 Great quality
Ford 2007 Focus Great quality
Ford 1997 Explorer Starting to wear out at 150,000 miles
Chevy 2002 Supercharged Corvette Ok but not great quality

We purchased our Jeep because it is well known that Jeep is the best off road vehicle we can buy. I hope we get our Jeep built on Tuesday and the workers are fresh and bright. Our at least not STONED.
I guess you are blissfully unaware of the Ford truck diesel issues that left new trucks SITTING un-repaired for MONTHS at dealer service departments. I'm in the fleet leasing business....trust me, it was a freaking nightmare. Svc Mgrs would just shrug their shoulders when asked WHEN a brand new pick-up was going to be repaired.
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Old 10-12-2013, 01:46 PM   #25
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Compare the Honda accord production line vs the jeep line...





Keep an eye on the clothing people are wearing, should give you a clue about organization and standards.

Couple that with the fact that American cars are built by UAW employees (while Toyota and Honda are not) and you see a clear reason why Chrysler products are as "good" as they are.

UAW And Why Honda And Toyota Workers Are Not Interested - Automotive News
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Old 10-12-2013, 01:54 PM   #26
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Any vehicle can have problems. Unfortunately yours is one of them. Luckily its new and under warranty. I personally would be PO with these issues on a brand new vehicle. I dont care if it was a Jeep or a toyota or a lamborgini. The problems are complaint worthy, take it to the dealer and get them fixed. I do not agree with many posters saying that the product is pretty much cheap crap. If that were the case, many here would not be driving a Jeep, I sure wouldnt. Mine is my second Jeep, and I enjoy it. No it isnt the best on gas mileage or the top in safety, or the highest class in comfort, and i believe that the original poster understands that. Good luck to you and I hope everything is fixed without problem. Many times a dealer will give you a rental car while they fix it free if there are those issues on a new vehicle. Enjoy and happy Jeeping!
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Old 10-12-2013, 02:02 PM   #27
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Any vehicle can have problems. Unfortunately yours is one of them. Luckily its new and under warranty. I personally would be PO with these issues on a brand new vehicle. I dont care if it was a Jeep or a toyota or a lamborgini. The problems are complaint worthy, take it to the dealer and get them fixed. I do not agree with many posters saying that the product is pretty much cheap crap. If that were the case, many here would not be driving a Jeep, I sure wouldnt. Mine is my second Jeep, and I enjoy it. No it isnt the best on gas mileage or the top in safety, or the highest class in comfort, and i believe that the original poster understands that. Good luck to you and I hope everything is fixed without problem. Many times a dealer will give you a rental car while they fix it free if there are those issues on a new vehicle. Enjoy and happy Jeeping!
I would say that only about 30% of Jeep owners care about the fact that it's a Jeep. I sure don't. Its not cheap crap, thats for sure. My new rubicon is nearly $43,000. That is certainly not cheap. It's also not crap, but when a manufacturer can't design a decent seal for a roof, a seat bracket that doesn't squeak, a heater core that doesn't slosh, a head that doesn't tick, etc, you have to question the quality. The wrangler is lucky that it is the only vehicle of it's type. Im actually VERY VERY surprised that the other big boys (Toyota, Honda, Subaru, etc) don't want a piece of the 1,000,000+ pie. If someone else make a vehicle (like a 4Runner) that can remove it's roof, doors, solid axles, lockers, etc, you can bet your a$$ Jeep will see Wrangler sales plummet. Thats part of the reason why Chrysler can get away with these wrangler problems....their die hard owners have nowhere else to run.
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Old 10-12-2013, 02:04 PM   #28
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I guess you are blissfully unaware of the Ford truck diesel issues that left new trucks SITTING un-repaired for MONTHS at dealer service departments. I'm in the fleet leasing business....trust me, it was a freaking nightmare. Svc Mgrs would just shrug their shoulders when asked WHEN a brand new pick-up was going to be repaired.
Ours is a 2012 Power Stroke Diesel, 6.7 , 400 hp 800 ft. lbs. torque, and have had zero problems. I have talked to the service departments of three local Ford dealerships before purchasing our new Ford, because they did have problems with the the older International 6.0 diesel. None of the dealership service departments said that they had problems with this new Ford engine.
I just got off the phone with a service manager and he says he doesn't have a clue to what you are talking about. His experience is that the new diesel is about bullet proof. He would like specifics.
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Old 10-12-2013, 02:23 PM   #29
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Thanks for the advice and the warm welcome from some of you. Me calling my Jeep a "car" is irrelevant to the conversation. As some others correctly guessed, I wasn't expecting my Jeep to be an outstanding example of refinement. I intentionally purchased it because I wanted something more rugged, as having a more refined vehicle in the past didn't suit my needs. I had been warned that Wranglers weren't known for their quality, but having these issues so soon is absurd. Six months or more out and I would have been less upset considering I intend to drive my Jeep quite a bit, but less than two weeks?

I understand that all cars are prone to issues. The Mustang that I just traded in needed a new engine when it had just under 30,000 miles due to a defect. I understand my Jeep is under warranty and that I can take it to the dealership. However, getting the service department to recognize a problem and correctly fix it has proved to be a hassle for me in the past. Not to mention, Jeep or not, a new vehicle in this day and age shouldn't require a trip to the service department in under two weeks. Due to work, I can't make it to the dealership for at least two weeks, so that just makes it all the more frustrating for me. I mainly came here to see if anybody had encountered the seat and brake issues before, as I had found plenty of information about the water feature.
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Old 10-12-2013, 02:38 PM   #30
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I have 4 Jeeps in my family from 08 to my new 14 JK. I just sold my 08 Dodge Ram. All 4x4s. Not one trip to the shop except for scheduled maintenance.

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