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Old 07-02-2013, 10:26 AM   #1
Join Date: Sep 2011
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Do you go to original dealer for warranty work?

I have 2 2013 JKUs that are about a month old. They were bought at different dealerships, neither of which are very convenient to get to.
Both of them need to be checked for warranty cocerage (sand under paint & cracked windshield).
I know you "can" go to any Jeep dealership. Is there any benefit to going to the dealership that the vehicle was purchased from?

I made one trip out to the original dealership with the jeep with the paint issue, but there was only one person that would handle that and she wasn't there...

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Old 07-02-2013, 11:03 AM   #2
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I've taken mine to the original dealer and to another dealer. I really didn't see any difference in the service. I've had some dealers tell me that they give preferential treatment to those that buy from them. When I pressed them on the issue, it came down to, if you bring it in without an appointment, and a person that bought from them comes in without an appointment, the person that bought from them gets their vehicle serviced first. Also, if they give out loaners, some won't give you a loaner, unless you bought from them.

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Old 07-02-2013, 01:02 PM   #3
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Seeing as the next nearest dealer is 150 miles away (really,) I try to keep a friendly working relation with my dealer and service writer!!! Boy, could they screw me if they wanted to.... fortunately, I used Tread Lightly/Chrysler Affiliates to buy from them and everybody was very happy with the easy, no hassles for the dealer or me, deal.

They are trying to fix my freedom top leak for the second time in a week right now. Didn't hesitate to take it in again on my word that it still leaked.

It's always wise to keep a good relationship with a dealer, if at all possible!
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Sahara Tan

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Old 07-02-2013, 02:03 PM   #4
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I agree, a relationship with A dealership can be beneficial. I have a dealership in close proximity to my house that I have taken my last 3 Dodge/Jeep vehicles to.

I did not purchase either of my current Jeeps there though.
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Old 07-02-2013, 02:19 PM   #5
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I hate my original dealership. Won't even set foot in there for an oil change. I have a different dealership that gets 100% of my business now.
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Old 07-02-2013, 02:27 PM   #6
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There is no advantage in going to the same dealer.

I do go to the same dealer, but that's only because I like them and they are the closest. They (Jeep Redlands, CA) sponsor a yearly trail run (Big Bear Forest Fest) and they also have some scheduled runs during the year. Plus my service rep drives a TJ.

If I get a Jeep in the future, I will look there first.
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Old 07-02-2013, 04:49 PM   #7
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I was good with my local dealer for service. Both my old TJ and JK were bought elsewhere. I've gone to this one, and another conveniently located dealer for service, but never the original dealers.

Starting to re-think that over the trans problem I brought it in for. "Yes, it does make a noise... but no...we don't know what it is."

Per Chrysler, if/WHEN they ever happen to get there hands on a '12 JKU, they'll just see if it makes the same noises or not. They really need to get on here and research a forum :-P
Naperville, IL
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Old 07-02-2013, 05:00 PM   #8
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Maybe if they are a small family owned dealership, but the large dealership I bought from runs each department as a separate profit-center so the new car sales manager doesn't really have any 'pull' with the service department manager.
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Old 07-02-2013, 05:53 PM   #9
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Originally Posted by ChargerPilot View Post
Maybe if they are a small family owned dealership, but the large dealership I bought from runs each department as a separate profit-center so the new car sales manager doesn't really have any 'pull' with the service department manager.
x2. No advantage with our local mega-dealer conglomerate group. The service department doesn't know you from Adam aside from what the computer says. They seem to schedule people pretty much on first come, first serve - whether you bought there or not. Fine by me I suppose.
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Old 07-02-2013, 05:58 PM   #10
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Nope. The service facility of the dealer I bought mine from is a different building, it's old, looks messy, and generally not somewhere I want to be. They don't have a lounge for me to wait or anything like that either. I bring it to another dealer about the same distance from my house. Im in NJ, and have 14005 Jeep dealers within a 5 block radius, but if I lived in an area where the nearest dealer is 100 miles away then I would bring it to the same one.
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Old 07-03-2013, 06:41 AM   #11
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I made the first mistake by buying my Jeep from the cheapest dealer before finding out they can't fix anything. I guess I'm lucky to have another dealer only a few miles farther away that can get stuff fix. The dealer I bought from would have a hard time putting air in tire's let alone fixing anything. Every time you ask them they say you'll have to leave it overnight. The other dealer usual fix it the same day.
2012 Sport Auto 3.73
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17 inch ATX Ledge wheels on 285/70/17 Duratrac
Cheap is never a good thing when it comes to your Jeep
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Old 07-04-2013, 09:25 AM   #12
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It all depends on the dealer. My old Ford dealer in Illinois would give loaners to the people that bought from them and that was a big deal for me. Unfortunately it seems that service is now a rarity as I'm in New York now and no one seems to do that around here so convenience wins out. I would love to use the same dealer we bought it from as they treated me well when I bought the JK but they're 40 minutes away and there are 3 or 4 dealers closer to my home and work.
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Old 07-04-2013, 09:55 AM   #13
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My original dealer was great to buy from until my transmission went. Had them fix it and was worse off for it. Had them fix my e brake and now it doesn't work at all, I have to turn the jeep off every time I have to run in some where. They said they fixed it, I parked on a slight grade and it started rolling away when I was at the store. They are 10min down the road so it was very convenient, now I travel an hour and a half to get work done. Travel sucks, but the service is way better. Dealers are scumbags, Chrysler should just send us the warranty parts.
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Old 07-04-2013, 12:59 PM   #14
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I used take both my Jeep's (09 JKU, 08 Liberty) to dealer where I bought them. Which is 20 miles north of me for service work, but now go to a dealer 15 miles south of me. Where the local Jeep Club in my area meets. They do better work, and seem to be more mod friendly.

09 Jeep Wrangler Unlimited Flame Red
2.5" Rough Country Coil Lift.
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