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View Poll Results: Do you bring your Jeep for warranty work regardless the size of the job?
Yes 27 64.29%
No 5 11.90%
Only for major warranty work 8 19.05%
I hate dealership service, I do all work myself or bring it to a reputable indipendent shop 1 2.38%
Yes, I trust the dealership with everything 0 0%
I wish I had factory warranty 1 2.38%
Voters: 42. You may not vote on this poll

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Old 07-19-2013, 12:22 PM   #1
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Do you trust dealership service with small warranty work?

I'm just curious to see what everyone else thinks when it comes to this. I currently have a leaky front diff on my 8 month old Jeep due to a bad seal, I really would love to take it to them for a free under factory warranty repair but I am hesitant at the same time due to so many horror stories I hear about specifically Jeep service and its techs. I know part of it is paranoia but the other part of me says screw it, I bought the Jeep and want to make sure the job is done right without any other screw ups. What do you guys think?

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Old 07-19-2013, 12:27 PM   #2
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Let them do it for free. Worst case, they screw it up and have to fix it again. If they can't fix it, either flip out, our do it yourself. Diff covers aren't rocket surgery.

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Old 07-19-2013, 12:37 PM   #3
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I mark all the parts they work on or replace so that I can tell if they actually replace them. I basically check everything they have done if they work on it.

I had a dealership put a busted shock back on after they cleaned it off and tell me it was a new part. The shock was marked and I could easily tell it was the old busted one. Needless to say I don't go back there and will never but another car there.
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Old 07-19-2013, 12:49 PM   #4
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I've had the same reservations about letting someone else do the work that I know I can do. I'm no expert or anything but I have enough skill and tools to do most jobs myself and when its over my head I have friends and this forum. Now the other side of this is some stuff you need special tools and maybe a lift so what can you do at that point less you have access to this stuff?
As for your situation I would probably do it myself since I would want to upgrade since I'm already taking it apart and add diff skids and upgrade the gasket. I think I saw your thread ealier and someone had suggested a better gasket. Well just my .02 Good luck
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Old 07-19-2013, 12:50 PM   #5
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I mark all the parts they work on or replace so that I can tell if they actually replace them. I basically check everything they have done if they work on it.

I had a dealership put a busted shock back on after they cleaned it off and tell me it was a new part. The shock was marked and I could easily tell it was the old busted one. Needless to say I don't go back there and will never but another car there.
This is a very good idea. I've never had anything but the seals/top replaced for my jeep. An all the other vehicles I've worked on myself or with my grandfather. But since its under warranty I'd make them replace the faulty diff. An keep an eye on it after for a week or two to make sure its not leaking anymore
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Old 07-19-2013, 12:52 PM   #6
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All I have to say is sit back one day and watch how all the Techs. drive other vehicles across the parking lot. keep in mind also for most dealership if the tech breaks something they have to pay the dealership back for the part.
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Old 07-19-2013, 12:53 PM   #7
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i always loved my dealership and they treated me well until this past Tuesday.

i went for a quick oil change, rotate 4 tires (5th tire was flat) and power wash. They said 1.5 hours wait....i waited for 3 hours!!

power wash didn't even take care of all the mud that was in the wheels which i have requested...oh well i took it across the street for a car wash which was cleaned thoroughly.

they gave me the keys and they pointed to the direction where my jeep was...it wasn't there...it was 400m away in their other parking lot. good thing a tech helped me out and retrieved the jeep for me.

once i got home (20 miles from dealer, and 45 min drive due to traffic) i noticed that my engine sound was louder than normal. Popped the hood, and something was missing...The f***ing engine cover!!!

made a call to the service advisor and he apologized and next oil change was on him as well as a free detail.

Went back to the dealer (did i mention ... 20 MILES) waited till they finished their 2 minute conversation knowing they had a customer...ME, and finally they took care of it.

Worst experience ever but when i go back, i'm gonna make sure my jeep is the dirtiest jeep that they have ever seen inside/out when i get that free detail.
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Old 07-19-2013, 12:54 PM   #8
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All I have to say is sit back one day and watch how all the Techs. drive other vehicles across the parking lot. keep in mind also for most dealership if the tech breaks something they have to pay the dealership back for the part.
Thats another thing, most of these guys don't give a shit about the customer cars, they drive them like they stole'm.
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Old 07-19-2013, 12:56 PM   #9
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Originally Posted by TrueBlueJK View Post
I'm just curious to see what everyone else thinks when it comes to this. I currently have a leaky front diff on my 8 month old Jeep due to a bad seal, I really would love to take it to them for a free under factory warranty repair but I am hesitant at the same time due to so many horror stories I hear about specifically Jeep service and its techs. I know part of it is paranoia but the other part of me says screw it, I bought the Jeep and want to make sure the job is done right without any other screw ups. What do you guys think?
Op: in your case I would maybe invest into some nice aftermarket Diff covers and have a shop toss them on if you cant.
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Old 07-19-2013, 01:00 PM   #10
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Thats another thing, most of these guys don't give a shit about the customer cars, they drive them like they stole'm.
They drive them like the stole'm cause they would if they could. For some reason if my Jeep has to go into dealer my OBA system, Air lockers,Horn are disabled I don't need some kid tiring out my lockers in 4Hi across the parking lot at 50mph.
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Old 07-19-2013, 01:02 PM   #11
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Over the years I have been extremely lucky on not needing warranty work. So far on my 2013 wrangler with 14,000 miles it has never been back to a dealership since the day I bought it. I have had some warranty run around on a new Subaru I bought in 2000 but a letter to Subaru Corp fixed that pronto and I had reoccurring issue on my 2009 Honda Accord brakes from the time it was new and it took a letter to Honda that was taken care of pronto. Not sure a letter to Chrysler would do any good as it did no good on my 1998 Durango. I can not think of any other real warranty issues over the years that were not taken care of right away. It used to be easier tho back in the old days when vehicle warranties were 12months and 12,000 miles lol.
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Old 07-19-2013, 01:02 PM   #12
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Op: in your case I would maybe invest into some nice aftermarket Diff covers and have a shop toss them on if you cant.
I can pretty much do any repair on any vehicle, but in this case one side of me says why not use the free repair service and the other side of me says I don't trust the dealership even with the smallest of warranty work. I will be installing the reusable diff gaskets, I was just curious to see if anyone else was as crazy as me . Now if I had leased my Jeep I wouldn't care, just making that fact known.
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Old 07-19-2013, 01:14 PM   #13
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Best deal is to find a small rural low volume dealership that understands they needs YOUR business.

Urbanization and the anominity and lack of personal accountability that go along with it are a root cause of poor service, complacency, and corruption.
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Old 07-19-2013, 01:23 PM   #14
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I can pretty much do any repair on any vehicle, but in this case one side of me says why not use the free repair service and the other side of me says I don't trust the dealership even with the smallest of warranty work. I will be installing the reusable diff gaskets, I was just curious to see if anyone else was as crazy as me . Now if I had leased my Jeep I wouldn't care, just making that fact known.

Well if it helps my diffs are not leaking and I am replacing the covers with something better just to know I am a little more protected. What the dealer is going to put back on is a cheap gasket, mid as well upgrade it now good reason to do so. I would consider having them look at it just to document it. Surely there is no hair line fracture in the housing or anything crazy like that but might not hurt to let them look after all as you said it is free.
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Old 07-19-2013, 01:50 PM   #15
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I bring it in, because we paid for that damn warranty in the selling price. I don't like it though. I've tried 2 dealers and they've done this:
-forgot to put plastic engine cover back on after oil change
-forgot to put oil filler cap on after oil change
-broke plastic engine cover and had to replace
-spilled coolant all over engine bay after cylinder head replacement
-bolted my slushmat under my seat after they replaced the seat base (i got a good laugh out of that one and fixed it myself)

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Old 07-19-2013, 05:43 PM   #16
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If I am not the one who turned the wrenches, I don't want it - suppose I'm old and stubborn that way. I can fix most every automotive maintenance & repair item.

People just don't care about quality of work, accuracy, timing, safety, etc. They make $18 -20 / hr if they fix one car or five a day. They make $18-20/hr if they do it right or wrong.

Suppose not everyone can fix vehicles and I'm lucky in this regard. Good luck in finding a trusted mechanic.
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Old 07-19-2013, 06:31 PM   #17
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Oil changes are about it, and that is pushing it. Everything I've had done under warranty has failed and had to be done again. I've had almost 14k in warranty work and its still not done right. They won't warranty a part and let me do the work though. Would save them some chip. So I'd have to say hell no. Dealer techs are like tech support for your computer, two week class and they are let loose, or so it seems.
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Old 07-19-2013, 09:23 PM   #18
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They gave me a free oil change after I bought my12, haven't used it yet, and probably wont either, about the only thing I am waiting on is the cyl head issue. That would be brought in for that. and against my better judgment too.
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Old 07-20-2013, 08:58 AM   #19
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I bring it in, because we paid for that damn warranty in the selling price. I don't like it though. I've tried 2 dealers and they've done this:
-forgot to put plastic engine cover back on after oil change
-forgot to put oil filler cap on after oil change
-broke plastic engine cover and had to replace
-spilled coolant all over engine bay after cylinder head replacement
-bolted my slushmat under my seat after they replaced the seat base (i got a good laugh out of that one and fixed it myself)

OMG that pinned down mat is classic
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Old 07-20-2013, 09:17 AM   #20
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I'm just curious to see what everyone else thinks when it comes to this. I currently have a leaky front diff on my 8 month old Jeep due to a bad seal, I really would love to take it to them for a free under factory warranty repair but I am hesitant at the same time due to so many horror stories I hear about specifically Jeep service and its techs. I know part of it is paranoia but the other part of me says screw it, I bought the Jeep and want to make sure the job is done right without any other screw ups. What do you guys think?
Just a question...........who else are you going to have do the warranty work????
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Old 07-20-2013, 09:18 AM   #21
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Just a question...........who else are you going to have do the warranty work????
Myself lol
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Old 07-20-2013, 10:03 AM   #22
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That's kind of a silly question! The dealership is the only one that can do WARRANTY work. You kind of have to trust them. You try and fix it yourself, you are gonna void your warranty. Our Jeeps aren't the most reliable vehicles around, but Chrysler does stand behind them in most cases. I have a '12 Sport S and I haven't had any problems what so ever!(with 16,000 mi).
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Old 07-20-2013, 10:32 AM   #23
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That's kind of a silly question! The dealership is the only one that can do WARRANTY work. You kind of have to trust them. You try and fix it yourself, you are gonna void your warranty. Our Jeeps aren't the most reliable vehicles around, but Chrysler does stand behind them in most cases. I have a '12 Sport S and I haven't had any problems what so ever!(with 16,000 mi).
This is my first jeep but I have had toyota and my wife's Volkswagen and any mechanic that is certified to work on the brand could do my warranty work. My wife's VW (never buy again) had all kinds of warranty work done and I never took it to the dealer.

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