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Old 09-07-2011, 05:56 PM   #1
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Does this order have 4.10's?

I placed my Rubicon order last week and I double checked the order confirmation from the dealer and I noticed that nowhere on the order does it specify a 4.10 axle ratio. I ordered the automatic which according to the chart that has been floating around the forum would seem to indicate my Rubicon will come with a 3.73 axle ratio unless I specify the 4.10.

I called the dealer and the salesman asked the manager that put the order in and he says the 4.10 is standard and my Rubicon will come with 4.10.

Who is right?

Here is a picture of my priced order confirmation. Can anyone that ordered a 2012 Rubicon with auto and 4.10's tell me what you saw on your priced order confirmation?


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Old 09-07-2011, 05:57 PM   #2
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Don't need to see it.

Prior to 2012, the dealer would have been right, but as of the 2012 model year he is wrong. The 4.10s are no longer standard, and unless your order confirmation (or build sheet, or window sticker) shows them, it will come with 3.73s.

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Old 09-07-2011, 06:28 PM   #3
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Yep looks like you got 3.73 coming. On my order sheet for my '12 Rubicon Unlimited Auto it is very specific:

Sales Code: DMF
Description: 4.10 Rear Axle Ratio
MSRP: 50
FWP: 45
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Old 09-07-2011, 06:29 PM   #4
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Quote:
Originally Posted by rjhoskins
Yep looks like you got 3.73 coming. On my order sheet for my '12 Rubicon Unlimited Auto it is very specific:

Sales Code: DMF
Description: 4.10 Rear Axle Ratio
MSRP: 50
FWP: 45
Same here...MTH is correct, as always.
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Old 09-07-2011, 07:29 PM   #5
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Just to add for further confirmation ...

4.10s will show up on the POC under the Options section with a Sales Code of "DMF" and a Description of "4.10 Rear Axle Ratio"

T
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Old 09-07-2011, 08:18 PM   #6
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Same as above, mine specifically lists 4.10s as a $50 option, it shows the trailer tow group separate in case you thought that auto selected it (it doesn't).
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Old 09-08-2011, 12:35 AM   #7
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I stopped by the dealer on the way home from work and gave them my POC and asked them to modify the order and make sure that the 4.10 axle ratio option is added and then fax me the new POC so I can confirm.

They said they would be able to add it in the morning. That would have really licked to wait it out and then it gets here with the wrong specs. I could just see that playing out well with the dealer come time to make the purchase.

Thanks everyone for confirming my suspicions.
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Old 09-21-2011, 10:08 PM   #8
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Well, where to begin.

The dealer modified my order and added the 4.10 and remote start while it was in BG status and then sent me the revised POC showing those items and the new pricing. All good right? Wrong.

I called for an update today and they tell me it has been built and should be here on October 3rd. I am super excited and I ask for the POC again so I can get the VIN in order to track the progress.

Looking at the POC now the 4.10 and remote start are missing and the vehicle is built and on the rail system on it's way to me. The killer part is that no dealer here would do a refundable deposit either and now I am afraid they will want to keep my $500.

Advice or suggestions welcome. This is truly disheartening.
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Old 09-21-2011, 10:14 PM   #9
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If you have documentation that you are supposed to have 4.10s they should either give you your deposit back or order you a new Jeep with the right gears. If you don't have it in writing you are probably at their mercy about getting your deposit back. If they are reputable at all they should take care of you.
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Old 09-21-2011, 10:20 PM   #10
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Quote:
Originally Posted by AMangum View Post
Well, where to begin.

The dealer modified my order and added the 4.10 and remote start while it was in BG status and then sent me the revised POC showing those items and the new pricing. All good right? Wrong.

I called for an update today and they tell me it has been built and should be here on October 3rd. I am super excited and I ask for the POC again so I can get the VIN in order to track the progress.

Looking at the POC now the 4.10 and remote start are missing and the vehicle is built and on the rail system on it's way to me. The killer part is that no dealer here would do a refundable deposit either and now I am afraid they will want to keep my $500.

Advice or suggestions welcome. This is truly disheartening.
You have a revised POC showing you ordered 4.10 and remote start. No worries on having to buy the Jeep that comes in with 3.73s or forfeit your deposit!

Reorder, or reconsider why you need 4.10s and remote start. But, get what you really want, it's your Jeep!
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Old 09-21-2011, 10:22 PM   #11
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If you've got 4.10s in writing or even if the dealer simply agrees that yes, in fact, he recalls you ordering 4.10s, I'd say they return your deposit or re-order.

"Non-refundable" doesn't mean they can order whatever damn jeep they want and keep your deposit. They actually need to get you what you ordered and then, if you refuse to take it, (perhaps) keep your deposit.
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Old 09-22-2011, 03:10 PM   #12
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I called the dealer this morning and they confirmed the revision to add 4.10 and remote start was accepted by Chrysler yet for some unknown reason Chrysler went ahead with building the Jeep under the original configuration. The dealership is going to call their Chrysler rep and try and find out what happened and if the situation can be salvaged or if we have to reorder from scratch. Reorder might be likely at this point since the vehicle is on the rail car in transit.

To be honest I would prefer the vehicle to be built properly from the factory rather than have them try and swap out the rear end once it gets here and also put the remote start in. Just something about having it in the shop when it is brand new doesn't feel right.

Would anyone else in my position take issue with having these things done at the dealership as opposed to having it built right from the start or am I being unreasonable in not wanting to accept this vehicle? I don't know what I want to do yet, but I would appreciate some input if this were to happen to you.
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Old 09-22-2011, 03:18 PM   #13
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To be honest I would prefer the vehicle to be built properly from the factory rather than have them try and swap out the rear end once it gets here and also put the remote start in.
Assuming you ever want to engage 4wd, they'd have to swap the rear and the front. The diff ratios have to match.

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Originally Posted by AMangum View Post
Would anyone else in my position take issue with having these things done at the dealership as opposed to having it built right from the start or am I being unreasonable in not wanting to accept this vehicle? I don't know what I want to do yet, but I would appreciate some input if this were to happen to you.
This is a moot question.

The dealer won't do a gear swap at no charge, Chrysler won't pay them to do it when you could just reorder and the dealer can sell your original Wrangler at full price to someone else, and in any event the 2012s apparently can't be regeared at this point anyway. The fact that your sales guy may have indicated the dealer could do the regear just shows that he doesn't know what's involved.

Chrysler will advise a reorder, the dealership won't argue with that, and you'll begrudgingly accept it for lack of a better option. Though I'd push for some freebies . . . a year's worth of oil changes maybe. Something like that.
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Old 09-22-2011, 03:23 PM   #14
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Assuming you ever want to engage 4wd, they'd have to swap the rear and the front. The diff ratios have to match.


I understand what you're saying, but why does the option show up as "4.10 Rear Axle Ratio"? Weird.
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Old 09-22-2011, 03:27 PM   #15
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I understand what you're saying, but why does the option show up as "4.10 Rear Axle Ratio"? Weird.
Never understood that myself, as it leads to exactly this type of confusion. But no, you in fact need front and rear matching R&P sets.

Having 4.10s in the rear and 3.21s in the front for example would mean that your front wheels would need to spin much faster than the rear wheels as soon as you engaged 4wd. I suspect that wouldn't work out very well.
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Old 09-22-2011, 03:31 PM   #16
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I understand what you're saying, but why does the option show up as "4.10 Rear Axle Ratio"? Weird.
Because they want you to run 37s on the back and 33s on the front. Kick it gangsta style.

FWIW, there is no salvaging the situation at this point. You can only swap this situation for another situation that hopefully turns out better. You may be able to use the wrong gearing as a negotiating tool, but I doubt they will go for that since they could just as easily sell it to someone else for more money.
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Old 09-22-2011, 03:54 PM   #17
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Because they want you to run 37s on the back and 33s on the front. Kick it gangsta style.
Like the 69er? Intriguing...

http://www.trekbikes.com/us/en/bikes...rchive/69er3x9
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Old 09-22-2011, 03:56 PM   #18
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Take the Jeep and Enjoy your extra MPG.

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Old 09-22-2011, 03:59 PM   #19
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Like the 69er? Intriguing...

TrekBikes.com Bike Archive | 2009 69er 3x9
That's the opposite. That would be for running 37s in the front and 33s in the back.
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Old 09-22-2011, 04:00 PM   #20
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I wouldn't accept it if that's what you ordered. They would have to refund your deposit because you're not refusing what you ordered as MTH indicated. This problem seems to have surfaced a few times on this forum alone. I don't understand the thinking at Chrysler regarding a Rubicon. Rubicons should have 4.10's period. I realize it's nice to have certain choices but if you order a Rubi or buy off of the lot it should have minimum options. Are lockers going to be an option next. Why would Chyrsler to try and fix it since it's not broken. The thinking that it's nothing to regear like it's a 5 min. fix is crazy. Unfortunately, some dealer sales staff don't know their product.
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Old 09-22-2011, 04:28 PM   #21
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Well damn. So reorder it is then I guess. My order turnaround of 4-5 weeks was crazy fast and I doubt I will be that lucky again.

My only concern at this point is that I get the vehicle before my Tread Lightly control number expires, or would I be able to get a new one if for some reason the vehicle didn't deliver by end of year? (I vaguely recall reading in another thread they expire at the end of the year and surely someone will correct me on that.)
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Old 09-22-2011, 04:42 PM   #22
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My only concern at this point is that I get the vehicle before my Tread Lightly control number expires, or would I be able to get a new one if for some reason the vehicle didn't deliver by end of year?
I have no idea, but that's the dealer's/Chrysler's problem, not yours.

If raised (which I doubt), my position would simply be that you, the dealer, and Chrysler made a deal--a Wrangler equipped in a certain way for a particular sum of money. You've got the money, and now the dealer and Chrysler have to perform. The fact that Chrysler goofed up the build and caused a delay can't somehow mean that they get to demand more money from you. If they need to address the issue in some special way with TreadLightly, so be it. But that's their issue, not yours.

If the dealer disagrees, then demand a return of your deposit (after all, they haven't yet--and apparently cannot--provide what you agreed to) and walk.
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Old 09-22-2011, 09:04 PM   #23
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So the dealership spoke with a "West Coast Chrysler Rep" or something like that and they all agree that the error was on Chrysler's side and that the Jeep should never have gone through production like it did and it should have instead been built off the revised configuration. They have no idea why this problem even happened.

The dealer has decided to keep the vehicle anyway and said it will sell within days because they cannot keep enough 2012 Wranglers in stock to satisfy demand right now as it is. So in a way, this worked out well for them also.

The dealer placed a new order this afternoon and the "West Coast Chrysler Rep" is going to push the order to the front of the queue so that when the restriction is lifted it will be at the head of the production run. They said that it will likely be about the first week of November for delivery. They also said that they will honor the Affiliate Reward (Tread Lightly) pricing we agreed on regardless of whether my control number has expired or not.

I am amazed at the way the dealership went to bat for me to the degree they did considering they will probably make less profit off my sale than most of the other Wranglers they sell this year. I suppose my previous experience with the other mega-dealer here when I bought my first Wrangler in 1997 made me think this dealer would hang me out to dry on this. On the contrary, the salesman I am working with and several others there went out of their way to make sure I am going to get the Jeep I want. Why can't more dealerships be like this? They could put an end to the derogatory comments people make about car salesmen.

I don't know if it is appropriate to mention the dealer by name so I won't, but if you are in the Salt Lake City area and are planning on buying a Jeep, PM me and I will tell you who I worked with and perhaps you might choose to work with them as well. They have surprised me at every turn and I recommend them highly.

Also, thank you everyone here for your advice, tips and opinions! It sure made dealing with this issue a lot easier knowing what I should be asking for as well as setting my expectations on how things would be handled. This forum is a goldmine of information.

Hopefully the next update I post on this will be about how I am going to go get my Jeep (finally)!

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