Greetings All,
We the euphoria of working on Jeep mods has worn off, the fire completely extinguished. Not by desire or difficulty of performing the mods, but by the business practices of our forum sponsor, Extreme Terrain.
So far I have ordered a bumper, a skid plate, receiver hitch, wiring harness, grab handles, sill covers, and tube steps. All in all, about $1000.
Half of the items have had issues.
Tube steps were damaged, already rusting upon arrival.
Receiver hitch was misaligned requiring all of the tapped holes to be re-tapped so it would install. All four weld nuts were mis-aligned and off camber such that the bolts wouldn't even start.
The receiver hitch took three weeks, 2 emails, and 3 phone calls to even get it here in the first place after the web site had it listed as in-stock, ships today. They sent me T-Shirt as compensation on that one.
That brings me to the bumper, just before Christmas, 12/15, and ad popped up with the bumper listed as Market Price $499.99 (Not MSRP mind you) $100 off, $399.99. The $100 off is what it took to sell the misses on going over budget for the month.
Earlier this week, it was now listed as Market Price $339.99, on sale $299.99, $40 off.
I sent them a note asking them to honor the current price. What I got back was a very terse, you have to submit claims for price drops within 7 days.
Fine, that's your policy. Perfect. No we're sorry, nothing like that, then they went out of their way to point out that I also missed the return date by 2 days.
It turns out that they use the "Market Price" rather than MSRP, because MSRP has legal meaning, market price does not. And a sale on a "Market Price" has no meaning either whereas under MGL 93A, sale on MSRP does.
At the very best, this is just poor communication, and the very worst, it is flagrant deceptive sales pricing. In any case, I feel like I just got taken by one of those permanent going out of business sales at a mattress store.
The few things I have ordered from Quadratec have been as promised and on-time.
Other than Extreme Terrain, who are your "goto" stores for Jeep bits? Should I stay with Quadratec? Are there better? And how do I get Extreme Terrain to never, ever darken my mailbox again?
We the euphoria of working on Jeep mods has worn off, the fire completely extinguished. Not by desire or difficulty of performing the mods, but by the business practices of our forum sponsor, Extreme Terrain.
So far I have ordered a bumper, a skid plate, receiver hitch, wiring harness, grab handles, sill covers, and tube steps. All in all, about $1000.
Half of the items have had issues.
Tube steps were damaged, already rusting upon arrival.
Receiver hitch was misaligned requiring all of the tapped holes to be re-tapped so it would install. All four weld nuts were mis-aligned and off camber such that the bolts wouldn't even start.
The receiver hitch took three weeks, 2 emails, and 3 phone calls to even get it here in the first place after the web site had it listed as in-stock, ships today. They sent me T-Shirt as compensation on that one.
That brings me to the bumper, just before Christmas, 12/15, and ad popped up with the bumper listed as Market Price $499.99 (Not MSRP mind you) $100 off, $399.99. The $100 off is what it took to sell the misses on going over budget for the month.
Earlier this week, it was now listed as Market Price $339.99, on sale $299.99, $40 off.
I sent them a note asking them to honor the current price. What I got back was a very terse, you have to submit claims for price drops within 7 days.
Fine, that's your policy. Perfect. No we're sorry, nothing like that, then they went out of their way to point out that I also missed the return date by 2 days.
It turns out that they use the "Market Price" rather than MSRP, because MSRP has legal meaning, market price does not. And a sale on a "Market Price" has no meaning either whereas under MGL 93A, sale on MSRP does.
At the very best, this is just poor communication, and the very worst, it is flagrant deceptive sales pricing. In any case, I feel like I just got taken by one of those permanent going out of business sales at a mattress store.
The few things I have ordered from Quadratec have been as promised and on-time.
Other than Extreme Terrain, who are your "goto" stores for Jeep bits? Should I stay with Quadratec? Are there better? And how do I get Extreme Terrain to never, ever darken my mailbox again?