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Old 10-04-2011, 04:54 PM   #1
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Getting a New JK with Nav? Avoid the 730N!

I know this is just an opinion and opinions are like a$$holes, everyone has one, BUT I figure I wouldn't want anyone else getting into the same issue I'm in now, so figured posting may save someone the trouble.

I had the 430n in my previous wrangler for quite a while, had some issues like anything, but overall was quite happy with it. When I bought a 2012 wrangler the dealer found one close by that had everything I wanted but it had the "higher end [read: more expensive]" 730n nav unit in it; I figured this is the higher end model, should be even better than the 430n, ok sure lets do it.

Long and short of it: the 730n just flat out sucks. It's horrible and apparently going back to the 430n per the dealer is next to impossible - they are currently trying to work with Chrysler to do it, so far no go.



Issues:
  • UConnect worked flawlessly (even with the top off!) in my last wrangler with 430n, with new one I can rarely use it as no one can hear / understand me and that's with the hard top on on residential streets.
    • This was also the problem child when dealer tried to swap units, UConnect wouldn't work...seems in the 730n it's IN the unit where as it's an external device with the 430n(???)
  • 730n gracenotes is WAY outdated, CD's that are 5+ years old that the 430n identified with no problem the 730n has no idea what they are - no updates for it either (RHR, there are updates for the RER).
  • Along the lines of gracenotes, when it doesn't recognize a CD it WILL NOT ask or allow you (as far as I can tell) to name the CD yourself. The 430n did. So you end up with a bunch of "unkown" artists and tracks.
  • When a CD is done copying it stops EVERYTHING (nav, music, even stopped my attempt at using UConnect early on once) to say "CD Copying Complete"...Does it REALLY need to do that?
  • The 430n could play a CD while copying it, 730n can't.
  • Often it forgets that it's set to shuffle music after doing something else, entering an address in nav, or whatever...shuffling just stops and is no longer selected when you check it. Addtionally even when shuffle is on it seems to like to stick with the same album for a while, I find myself having to check to ensure shuffle is still on as it just played three songs in a row from the same album.
  • When you leave the vehicle and come back and start it it's pretty much anyones guess whether it will go back to navigating the route and playing music or not. Often I get back in and both are no longer going or nav is still navigating but for 2-3 minutes it thinks I'm on a street a 1/2 mile away.
  • Day/Night auto screen switching doesn't work...AT ALL.
  • 430n had 28GB's free for music, 730n has 11GB's free
  • Maybe it's just my phone but with the 730n no text message alerts and can't stream pandora / media over bluetooth...both worked fine with the 430n with THREE different phones including the one I have now that doesn't work on the 730n
  • Aesthetically the 730n screens look jumbled together and archaic in navigation...I know that's a Garmin vs. Harmon/Telenav (whatever) interface, but still...it sucks.
  • Many of the screen prompts to enter information make no sense at all...just have to push and prey until you get used to it.
  • Voice command for nav is a joke...It would be faster to pull over, type it in and then get going again...MUCH faster. You can't just say an address: prompt: city...wait... prompt: confirm city...wait...prompt: street...wait...prompt: confirm street...wait... etc etc etc...(those waits at times have been upwards of 60 seconds...I thought the system stopped responding so I started to type it in, then it popped up with "Confirm City" etc out of no where) even though there's only technically 3 things it needs to know, this seems to go on FOREVER
  • $800 more than the 430n for a MASSIVELY inferior system
The ONLY things that are good about the 730n over the 430 are the "trails/breadcrumb" recordings which unless you go way off the beaten path often is not all that useful and the siruis traffic info and travel link but again, these are only useful if you have a need for them on a regular basis which most people I suspect wouldn't.

Anywho again, just FYI for those contemplating the two systems...I'm kicking myself in the a$$ right now for paying $800 more for a POS system

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Old 10-04-2011, 05:04 PM   #2
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Wow most of the reports I read here said the 730N was good. Could the unit be defective and the dealer clueless?

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Old 10-04-2011, 05:10 PM   #3
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Its' been working great for me, but I certainly cannot vouch for all the CD issues...I have not played a CD in YEARS!

Pandora works great also over bluetooth to the 730n, streaming from my Galaxy S.
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Old 10-04-2011, 05:30 PM   #4
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Not sure about it being a defective unit because ultimately it works, it just seems to be a poor design / software implementation...To me it's also a piss poor software design because it takes up 20GB's on the HDD where as the 430n's system software takes up less than 2GB's.

If I hadn't had the 430n for over a year before this unit I might not be so irritated with this one, but I did, so I am

As for not playing a CD in years; that's why I know it can't identify older CD's, I haven't bought a CD in at LEAST 5 years and so far it can't identify over half of my collection...I know I can just copy itunes folders over to a DVD and put them on that way, but A) I don't know if all my CD's are in my itunes collection (and it will suck to double check that) and B) my itunes collection is a MESS, duplicates everywhere etc from moving it from machine to machine over the years; I would need to once and for all clean up my itunes collection of well over 200GB's - I would really like to avoid that for obvious reasons (it would take MONTHS of my free time to clean it up).

And as for streaming, my Droid X, Droid X2 and now Bionic ALL worked with SMS message alerts and streaming on the 430n, none work on the 730n aside from voice (my ex-wife still has a droid X I tried it with and it didn't work either).
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Old 10-04-2011, 05:35 PM   #5
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Reports both good and bad help me as well as others make a decision. I was never a big fan of aftermarket systems because installation can be a PITA and then the dealer is out of the warranty loop. But for the cost of the 730N it might be a good idea to go aftermarket????????
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Old 10-04-2011, 05:36 PM   #6
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I actually have 2 vehicles with the 730 (the old and new versions) and one with the 430.

I couldn't disagree more (except for voice control for Nav, which sucks on both units).

I prefer the detailed maps and sophistacted routing options provided by the 730, rather than the cartoonish, simplified maps of the 430.

I'm a techie, so I appreciate having the control and advanced features that "clutter" the 730.

You can swap the 730 and 430 very easily, since they use the same harness.

Offer yours up for trade and I'm sure it'll be gone in 24 hours.
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Old 10-04-2011, 05:38 PM   #7
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Reports both good and bad help me as well as others make a decision. I was never a big fan of aftermarket systems because installation can be a PITA and then the dealer is out of the warranty loop. But for the cost of the 730N it might be a good idea to go aftermarket????????
That's why I posted, hopefully to keep someone else from making the same mistake.

Ultimately if the dealer cannot resolve this that's what I'm going to have to do, but then that's what $2,000 down the freakin' toilet (unless someone knows of a way to get a dealer to remove it and refund the difference which I doubt)...Yes, I can sell the 730n and would of course, but that wouldn't recover what I paid for the unit; half if I'm lucky plus I still have the cost of the replacement unit - so at LEAST $2k wasted.

Grrr...
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Old 10-04-2011, 05:44 PM   #8
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...I prefer the detailed maps and sophistacted routing options provided by the 730, rather than the cartoonish, simplified maps of the 430.

I'm a techie, so I appreciate having the control and advanced features that "clutter" the 730.

You can swap the 730 and 430 very easily, since they use the same harness.

Offer yours up for trade and I'm sure it'll be gone in 24 hours.
I'm a techie too, was a Systems Admin for over a decade in my previous professional life and I'm still a geek...I understand what you are saying as it does have more advanced features (bread crumbs, ability to enter coordinates etc), but I just need nav that works and this one though more detailed and fine tuned in many ways, ultimately, doesn't work for me (forgetting what it's doing, randomly stopping navigation when you exit then return to the vehicle, displaying the wrong location regularly, etc).

As for trading/swapping units the dealer already tried, they are the same hardware harnesses but NOT the same wiring harnesses. Dealer is still trying to work with Chrysler to figure out how to do it, but so far it's a no go - so Craigslisting a swap I already know won't work either (plus, dealer is trying to swap my previous 430n; I already have it).

Plus, again the UConnect is completely useless on the 730n, no one can hear/understand me on it where as on the 430n I was able to have the top OFF on the freeway and hold a conversation...can't even hold a conversation with the hard top on on residential streets with the 730n and this function is a HUGE thing for me as I'm driving and on the phone all day long most days.

Basically I've got a $2,000 paperweight in the center of my dash that reminds me every night and every morning of that mistake (auto night/day mode not working - nice little regular reminder).
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Old 10-04-2011, 05:51 PM   #9
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The 730 and 430 use the same harness, at least they do on the Grand Cherokees.

What your dealer might be missing is that the new unit must be enabled with their Starscan tool, or it won't work.
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Old 10-04-2011, 06:02 PM   #10
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The 730 and 430 use the same harness, at least they do on the Grand Cherokees.

What your dealer might be missing is that the new unit must be enabled with their Starscan tool, or it won't work.
I read somewhere online about needing to program the change in systems within the vehicle WHILE waiting for them working on it...Went back and talked to the tech about it, showed him the articles which he read then he said that isn't the problem...

Maybe he was just lazy and didn't want to screw with it? I don't know.

I do know though that the wiring harnesses were in deed not the same. I can't remember which, but one of them had a USB on the back that was plugged in/wired, the other did not and instead had a proprietary port wired that the one with the USB port did not have. Otherwise in terms of main connection they were the same but the tech also said the wiring within that main connection was differenent; said they seemed to have change the wiring in the system in the 2012 wrangler.
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Old 10-04-2011, 07:46 PM   #11
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I'm digging the 730N in ours.
Not digging the "no audio while ripping a CD" thing, but no real complaints so far.
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Old 10-04-2011, 08:06 PM   #12
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I have the 730N also...no issues with my iPhone4...I love using it...I have been impressed with it and wouldn't hesitate to buy it again in my next vehicle.
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Old 10-04-2011, 10:10 PM   #13
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I'm another one, now that I have used the 730n for over a month now, I have never used a nav other than garmin (not including military nav systems) I am enjoying the system and have had no problems to date. I have found some issues like when trying to upload pictures from a memory stick, the 730 will not recognise the the jpeg file until I drop an mp3 file on the stick then all works well. Im an electronics tech by trade and this boggles me. I dont use cd's so ripping the data to the hard drive does not bother me. To make a long story short. I dumped a bunch of pics on the HDD, purchased a 160gb ipod classic and dumped 100gb worth of music and audio books on the ipod and I leave that in the center concole plugged in and to date I have never had any issues. I love the ipod interface As for talking to the nav...... ya i found that a little useless, dont care for it much. On the lighter side I am never in a rush (Most of the time) and set up my nav with the address before I leave my location, old army habbits, plan ahead. Last but not least, the uconnect phone, no problems hearing anyone, top on or off. If I had to do it over again, I would still buy the 730n.
Good luck.
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Old 10-04-2011, 10:23 PM   #14
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What's a CD?
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Old 10-05-2011, 02:14 AM   #15
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Old 10-05-2011, 08:38 AM   #16
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Originally Posted by sdgmcdon View Post
I know this is just an opinion and opinions are like a$$holes, everyone has one, BUT I figure I wouldn't want anyone else getting into the same issue I'm in now, so figured posting may save someone the trouble.

Anywho again, just FYI for those contemplating the two systems...I'm kicking myself in the a$$ right now for paying $800 more for a POS system
Yes, you have a right to your opinion. FWIW, I like the 730N. The "safety features" that keep us from interfacing with it while moving are an inconvenience. I don't know why it's not safe to use voice commands to say "destination, Michigan, Ludington", but that was decided by Big Brother. As far as playing CD's, data storage, satellite radio interface, POI usage, and so on, I'm pretty happy. I can see your point about spending $800 more, and not being happy. I remember buying a notebook computer with a 64-bit processor, and Vista. It was a gigantic PITA to get accustomed to. Still happy with the decision on the 730N. I would not agree at all with your "POS" portrayal, it's just different.
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Old 10-05-2011, 08:43 AM   #17
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But for the cost of the 730N it might be a good idea to go aftermarket????????
This has been my thought from the beginning of our ordering experience. There are plenty of aftermarket systems out there that will do the same things for less money and work correctly. A friend of mine has a Pioneer unit in his Cobra that works perfectly and I can use it without even reading the manual, which is unusual for me and electronic devices. And his has speed sensitive volume which is my biggest single complaint with every system offered in the Jeep. I am baffled that this is not a feature of any of the systems.

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That's why I posted, hopefully to keep someone else from making the same mistake.

Ultimately if the dealer cannot resolve this that's what I'm going to have to do, but then that's what $2,000 down the freakin' toilet (unless someone knows of a way to get a dealer to remove it and refund the difference which I doubt)...Yes, I can sell the 730n and would of course, but that wouldn't recover what I paid for the unit; half if I'm lucky plus I still have the cost of the replacement unit - so at LEAST $2k wasted.

Grrr...
This is what lemon laws are for. If they can't fix it and you bring up lemon law proceedings I bet they get real receptive to setting you up with an aftermarket unit with the same capabilities in a hurry.

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What's a CD?
It can be lots of things. Certificates of Deposit at the bank, some competitive organizations have Contest Directors. I don't know what any of that would have to do with the Mopar AV systems.
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Old 10-05-2011, 07:21 PM   #18
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[*]Maybe it's just my phone but with the 730n no text message alerts and can't stream pandora / media over bluetooth...both worked fine with the 430n with THREE different phones including the one I have now that doesn't work on the 730n

How did you get texts to show on the 430n, I've never had luck with it, i'm current using an iPhone ?
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Old 10-06-2011, 01:53 AM   #19
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How did you get texts to show on the 430n, I've never had luck with it, i'm current using an iPhone ?
The texts themselves don't show up, it just shows a notification that you have a text - handy considering my phone is usually plugged into the charger in the armrest most of the time...most of my calls are answering calls so I just leave it in there and answer from the screen thus I leave it charging in the armrest and short of setting up an abnoxious / loud text message alert on the phone itself (no thanks) this was the only way I'd know a text came in.

Not sure about iPhone, but on Droid (multiple droids in fact) it worked fine.
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Old 10-06-2011, 02:10 AM   #20
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Not a fan either. Went aftermarket and even installed by a professional it was cheaper.
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Old 10-06-2011, 06:34 PM   #21
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Whats the difference between a RER that came in my 2010 than this 730N that you speak of??? Or is it the same thing..
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Old 10-06-2011, 08:07 PM   #22
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Whats the difference between a RER that came in my 2010 than this 730N that you speak of??? Or is it the same thing..
The RER is the original 730N Nav unit, the RHR is the updated 730N. Nav is the same, but the new unit adds Sirius Travel Link (weather, local gas prices, sports scores), slightly faster operation, graphics in the audio system are a little nicer (logos for all the sirius channels), and control of Ipod's via USB instead of having the proprietary Ipod cable.
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Old 10-06-2011, 11:04 PM   #23
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I was about to add a negative comment tonight about the 730n rhr. As I have always been an advocat of Garmin products. I realized that one thing I did not like about the nav on the 730n was that when the turn by turn directions were given, the screen did not show how far to the next turn, just total distance to destination. Well my wife noticed under the speedo where you get the compass direction and temp, when you approach the turn it shows distance to turn there. I guess i still dont have a negative comment for the 730n. I am starting to really enjoy the systems integration with the vehicle. Just takes a little time to get used to as compared to what I am used to using....Change is good donkey.
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Old 10-21-2011, 10:51 AM   #24
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I just got 2012 with the 730N RHR. I have an issue playing mp3s and the end of the song is cut off. Has anyone run into this before? It's not all MP3s only certain ones and it doesn't matter if its still on the flash drive or copied to the hard drive.
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Old 10-21-2011, 11:16 AM   #25
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I was about to add a negative comment tonight about the 730n rhr. As I have always been an advocat of Garmin products. I realized that one thing I did not like about the nav on the 730n was that when the turn by turn directions were given, the screen did not show how far to the next turn, just total distance to destination. Well my wife noticed under the speedo where you get the compass direction and temp, when you approach the turn it shows distance to turn there. I guess i still dont have a negative comment for the 730n. I am starting to really enjoy the systems integration with the vehicle. Just takes a little time to get used to as compared to what I am used to using....Change is good donkey.
Look in the top left corner of the map. See the little symbol that shows the direction of the next turn? Press that. It will display the name of the road you are turning onto, and the distance to the next turn. It will stay that way until you press it again.
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Old 10-21-2011, 01:27 PM   #26
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My 730N's hard drive is bad. Will be getting it replaced soon.
It is kind of a crappy system compared to aftermarket.
I like the vehicle integration though, and cost wasn't too much of a concern.
If I had to do it again, I would put more consideration in going aftermarket. For my needs, it works great, but I can see how it will let a lot of others down for the cost.
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Old 10-22-2011, 08:01 PM   #27
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I like my 730n. As for all of your gracenote "issues", just download an update from the web.
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Old 10-28-2011, 02:21 PM   #28
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It is not a direct plug N play set up to change out.
1) you would need a different mic set up. The 730N mic wires into the radio directly. Also the Uconnect is built into the 730N radio and is external on the 430N radio.
2) You would need to install a Mopar dealer accessory kit consisting of the needed module, wire harness from the 430N to the Uconnect module which would need to be mounted in the glove box area.
3) If you are using an Ipod or an IPhone, then you would need the "Optional" Ipod cable (PN# 82212160)
4) then have the tech use the star scan tool to program the radio for Uconnect.

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Originally Posted by glowingghoul View Post
The 730 and 430 use the same harness, at least they do on the Grand Cherokees.

What your dealer might be missing is that the new unit must be enabled with their Starscan tool, or it won't work.
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Old 10-28-2011, 02:33 PM   #29
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First off, you have to HAVE a phone that supports the bluetooth profile for text messages. The profile is SMS, however there will be another profile "MAP" (message access profile) out soon. In the past year or so not many phones have supported SMS texting thru bluetooth. There has been a handful in the past. Currently there are a few phone companies that have started supporting these profiles:
Nokia
BlackBerry
Samsung
HTC
and more will be coming. The next problem is that the support the MAP profile which Uconnect will also be doing in model year 2012.5. The SW has been validated and will be shipped out early next month to the plants. Also since we're on the 2012.5 topic, Uconnect has also raised it's bit pool for streaming audio to 54 which will offer crisper sound quality. The phone companies have now stepped up to 35 (once supported 15 - 28).
As far as I have been told, Apple will not be supporting MAP for texting anytime soon.



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How did you get texts to show on the 430n, I've never had luck with it, i'm current using an iPhone ?
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Old 10-28-2011, 02:35 PM   #30
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that's why i never get an incar nav system. I either read signs, use the gps on my phone or I just put the top down and use the stars and moon and sun to get around.

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