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Old 08-15-2014, 05:51 PM   #1
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Goodyear Denied Rebate on Duratracs

I purchased 4 315-70-17 Duratracs from discount tire last month for right about $1,200 with the understanding that I would be receiving a $60 mail in rebate if I mailed in the invoice and completed the form provided, which I did. Today in the mail I received a postcard stating that Goodyear denied my rebate request because "the tire purchased on the Invoice submitted is not valid for this rebate program." Has anyone else run into this problem? I understand that $60 is no big deal, but to advertise a rebate and fail to deliver it is, in my opinion simply terrible customer service.

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Old 08-15-2014, 05:53 PM   #2
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Last time I looked into it duratracs counted for $60. Maybe oversized tires(larger than 32") aren't covered

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Old 08-15-2014, 05:55 PM   #3
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Mine were 33s and I received a $75 rebate thinking it would be $60
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Old 08-15-2014, 06:43 PM   #4
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Bought my duratracs a month or so ago from discount. Got an email today that my rebate Visa card was mailed today. Maybe there is just a mistake in your paperwork somewhere. I believe it's for $60
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Old 08-15-2014, 06:59 PM   #5
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My rebate was denied too. I think the dealer included it in the price! Not sure how it all worked, but I was expecting to get some cash back too, and never did. That was a while ago now though.
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Old 08-15-2014, 07:08 PM   #6
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I got a rebate for my 255/75 Duratrac tires.
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Old 08-15-2014, 07:10 PM   #7
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What tire did you purchase that was refused a rebate? Model and size would help us.
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Old 08-15-2014, 07:14 PM   #8
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Quote:
Originally Posted by 2five22 View Post
What tire did you purchase that was refused a rebate? Model and size would help us.
Quote:
Originally Posted by Shyer View Post
I purchased 4 315-70-17 Duratracs from discount tire last month for right about $1,200 with the understanding that I would be receiving a $60 mail in rebate if I mailed in the invoice and completed the form provided, which I did. Today in the mail I received a postcard stating that Goodyear denied my rebate request because "the tire purchased on the Invoice submitted is not valid for this rebate program." Has anyone else run into this problem? I understand that $60 is no big deal, but to advertise a rebate and fail to deliver it is, in my opinion simply terrible customer service.
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Old 08-15-2014, 08:01 PM   #9
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I did a quick check, and might not be looking at the same exact rebate as you, but I see terms like the purchase must be from one of their "Tire & Service Network" locations in order to be eligible for a rebate.

Did you buy from such?
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Old 08-15-2014, 11:52 PM   #10
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I did, they were bought from Discount Tire.
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Old 08-16-2014, 12:23 AM   #11
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Quote:
Originally Posted by Shyer View Post
I purchased 4 315-70-17 Duratracs from discount tire last month for right about $1,200 with the understanding that I would be receiving a $60 mail in rebate if I mailed in the invoice and completed the form provided, which I did. Today in the mail I received a postcard stating that Goodyear denied my rebate request because "the tire purchased on the Invoice submitted is not valid for this rebate program." Has anyone else run into this problem? I understand that $60 is no big deal, but to advertise a rebate and fail to deliver it is, in my opinion simply terrible customer service.
Same here with my Yokohama Geolander winter tire... I complaint to Yoko (not ono!) and they admit they fail on this and send me the check the week after... Great customer service...
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Old 08-16-2014, 02:18 AM   #12
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I bought the same tires from Discount Tire, same size even, and received $75 for buying 5. You should get the $60. I would contact the rebate center customer service and figure it out
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Old 08-16-2014, 09:37 AM   #13
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Purchased my DuraTracs & rims from Discount about 2 months & got 3 rebates from them....$60 Goodyear one & 2 from Discount Tire for $75 & $50. Now if I don't forget to use them before they expire! I've been known to do that before

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