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Help - oil change gone wrong

6K views 34 replies 24 participants last post by  JeeperJake2 
#1 · (Edited by Moderator)
Chronological order of what happened today=

- Dropped off my 2015 Willys at Sears for a routine oil change early in the morning.
- around 1pm, I got an automatic update notification saying it's all good. Diagnostic check, wheel alignment, and battery health= "PASSED" result.
- Picked it up after work, got inside the jeep, turned it on, and the engine warning light came on.
- Went back inside and asked them to check it out
- They ran the diagnostic check again which showed a FAILED result due to check engine light on.
- The guy wrote "engine oil pressure control circuit performance/stuck" and told me that the oil pump was stuck or something. He said I need to go to my dealership to get this checked out.

uh wtf? can someone explain what just happened?
 
#2 · (Edited)
What happened? You went to sears for an oil change.

Thank God you didn't let them at something complex.

Keep the records and get it to the Dealer. Call sears home office and get $$ for the dealer visit and full refund for today. Do it before they file for bankruptcy.

In the future, do your own routine maintenance and keep records.

Sears is: FUBAR (I wouldn't trust their toilet paper)

BTW: You dis nothing wrong (obviously) you had a right to recwive quality simple service unfortunately sears is a dried up empty husk of a once gold standard of an American icon.
Sears just needs to take its last gasp and go away.

Most importantly, check your dipstick in the interim. Check level And the color/smell make sure it's motor oil.
 
#4 ·
That's pretty much an opinion or just this particular Sears, the one I use on occasion in Concord NC has never let me down. They are always cheaper on tires than anywhere else and all the mechanics tell you and show you any issues, a couple times they have even explained to me how to fix the issue myself which saved me money. I have never felt like I got subpar work from them and they warranty everything they do, even tires.

I wouldn't blame the shop before finding out what the actual problem is. I wasn't getting a check engine light one time until I got my oil change at the dealership. About 4 days later a sensor went bad dealing with the oil pressure, it had nothing to do with the dealership. Your going to find the more you own that jeep that sensors and other components were not giving much thought when designing them. They are great off-road when their running. Mine makes me miss my Old TJ more and more everytime something happens.

Sent from my Nexus 5X using Tapatalk
 
#3 ·
Next time DIY. You'll save time and money. Or take it to someone better qualified than Sears... I wouldn't trust them to add gas to a vehicle let alone get under the hood. Good luck. Get your money back, and pray everything can get resolved at the stealership...
 
#6 ·
I will let sears (and many that have gone there, including Ron White) history speak for itself...... sad? Yes.
Is what it is though.

Back to the issue at hand...
Check the dipstick
Get it to the dealer and present situation. Keep records
Proceed accordingly bases on findings.

As for sears "finding the problem" I believe the op said it was a routine oil change. So they found what problem?

Coincidence I guess......
 
#7 ·
Probably used a 2013 or earlier filter
 
#8 ·
Air intake part Auto part Filter Cylinder Oil filter


^^^2013 and prior to the left, 2014 through current to the right.

Yep, the wrong one would cause the problem..
 
#9 ·
Because of stuff like this I either do everything myself or if life gets in the way it goes to the dealer. Oil changes are cheap at the dealer and it's logged in the system to help with warranty coverage issues that may arise.
 
#11 ·
The dealer by me offers a package of oil changes, 5 for about $100. Check and see if yours has that offer, a single oil change is about $40 otherwise.
 
#12 · (Edited)
If you have a 24mm socket, check the oil filter. You can do it easily without draining any oil. As mentioned above, the wrong filter will cause this type of issue. They look very similar though, and you can force the old one in, but it doesn't seat correctly. It is definitely going to cause problems.

Here's a video that could help.
http://www.youtube.com/watch?v=AkgQoRCV6bc&list=PLGYzchGUFWbqO0GY0tQvRi1Ifgip2LL3V
 
#17 ·
If you have a 24mm socket, check the oil filter. You can do it easily without draining any oil. without Like mentioned above the wrong one will cause this type of issue. They look very similar if you just pick one up. You can force the old one in, but it doesn't seat correctly and is definitely going to cause problems.

Here's a video that could help.
http://www.youtube.com/watch?v=AkgQoRCV6bc&list=PLGYzchGUFWbqO0GY0tQvRi1Ifgip2LL3V
The only thing I would add to this is to use a six-sided 24 mm socket. You can buy one that was designed for oil cap removal at most auto parts stores.
 
#13 ·
Only reason why i went to Sears is because it's right across my office. Definitely learned my lesson. I have a question= I tried to make an appointment at my stealership but their next available slot is Jan 3rd. So what am I supposed to do from now until Jan 3rd?? If it's the wrong filter, i assume i'll make things worse by driving it for a few weeks. I guess I'll try to find other stealerships that can see me sooner. Or go buy this damn 24mm socket so i can check the filter myself.
 
#16 ·
If your near me, Upland California, I have to 24mm and I'll help you check the filter.
 
#14 ·
Sad story about Sears. When I can, I still buy Craftsman tools, but only if they're made here. There's still a few hand tools made in the US...just gotta look and get lucky. All of my main tools are older Craftsman tools which for the most part have never failed. Good enough for the home mechanic. Growing up, my dad used a Sears auto center for years. Would you believe I actually have good memories of hanging out there with him waiting on the car while my mom was shopping at the mall? haha Good times.
 
#19 ·
15/16 6 point socket
 
#20 ·
While it could be a some sort of bizarre coincidence I think they screwed something up. I wouldn't let Sears look at one of my vehicles, let alone touch it. As others said next time DIY, or bring it to a competent shop, even for something as simple as an oil change.
 
#23 · (Edited)
#25 ·
FINAL UPDATE - I took NJ Willys' offer to check out my jeep. He came over and re-installed the existing filter, then the check engine light disappeared! The right filter was used, but it looks like Sears just didn't install it properly I guess?

side note - The last time i got an oil change there, they forgot to reset the oil light monitor. This time around, they accidentally left the little computer thing that did the diagnostic check. It was still in my jeep when I got inside. Smh............... Obviously I learned a big lesson from this. From now on, I will DYI or ask fellow members out here who wants to earn some cash on the side.

Thanks to NJ WILLYS (and everyone in here) for coming to my rescue. Rock on.
 
#26 ·
Awesome! There are still a few good people out there!


Sears just isn't what it used to be. Watching them fizzle out has been slow and painful. Decades ago, I used to go there to kill time and look at tools. I haven't set foot in a store or bought a tool from them in almost 20 years.
 
#31 ·
I wouldn't blame every Sears for this issue. I agree that sears is on hard times and most likely going the way of the dinosaur.
I do have a problem with how they treated the issue. The first thing they should have done is pulled the cap and checked the oil filter. It was fine when you went in, if the oil isn't on the ground it is most likely still in the engine, check the Damned filter install. Telling you to go to your dealer is crap. I would have told them to tow it to a dealer and pay for it if they couldn't remedy the situation.
Lastly, :thumb::thumb::thumb: to NJW
 
#32 ·
I think there's a huge lesson to be learned here for anyone new to wrangler oil changes (besides never take your jeep to sears). Wether you DIY or have someone else change your oil, whoever is installing the filter (and removing the old one for that matter) needs to take great care in this task with the pentastar engine no matter what year. They can be easily over torqued causing significant damage.

The 2012,13 had the old style filter that slides over a stem which contains the bypass valve...this is super easy to damage. They changed the design of the filter for 2014 and up which has the valve attached to the bottom of the filter.

There's been issues with cracks in the cooler housing. Now NJW (good job bud) replaces the correct filter that sears had improperly installed and all is good. These filters are finiky and should be the most detail oriented part of the oil change process.

I've done all my own oil changes without issue until just after 40k miles on my 2013. Carefully removed old filter and had the dreaded pop as the bypass valve exploded into pieces. I had already seen a lot of literature on the issue and just assumed I'd been getting lucky up to this point...again this is just on the 12 and 13s. Now when I put the new filter on I tighten it down just until the flange is flush and then give the ratchet a little tap for maybe a 1/8 turn. Been checking periodically but no leaks coming out the filter housing thus far.

Do not over torque your filter!
 
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