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Old 12-06-2011, 08:14 PM   #1
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How was your dealer?

My experience at Pearson Jeep in Richmond, VA was not the best. Out of the 6 new vehicles that I've bought so far, It was by far the worst. I had the trade in, check in hand and the Jeep picked out before I even talked to a salesman and I was still at the dealership for over 5 hours. Then they wanted me to go to my bank, get an emergency release of title, then to DMV to get the title and bring it to them. I have never had to do that with any vehicle. Isn't that their job anyway? Anyway, I won't be using their service department if they run their business like that.........

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Old 12-06-2011, 08:23 PM   #2
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My dealer experience was great. Through this forum I met Pat O'Donnell at Fields Jeep in Northfield IL. Called him and told him what I was looking for. He found it the next day. Best buying experience I have ever had at a dealership. I would highly recommend him and his dealership.

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Old 12-06-2011, 08:23 PM   #3
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The manager gonna call u and ask you about they service,like they call me and i said your guy who did paper work he is suck mothe......f....er.he try 3 times to let me sign paper work with wrong numbers like $2000 more like we was agree from the beginning.i spend with him 3 hours to sign papers
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Old 12-06-2011, 08:38 PM   #4
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Morrisville Motors in Morrisville NY was outstanding to me. Got top dollar on my trade in and they went out of state to get me the Jeep I wanted! I told them what I wanted and then after a few days they called me with a few options. Went back in and didn't spend more then an hour getting the deal done. Sure I ended up having to wait a week but it was well worth the wait. I've been in twice for an oil change already and the salesman always remembers my name and comes over to talk. They are a smaller dealership yes but with top notch customer service.
I went to two other dealerships while waiting to hear back from MM at first but I got the run around quickly so I just turned and left. Not worth my time and definitely not gonna get my money. Don't need a dealership trying to act like they are doing me a favor. I'm the buyer their the seller. If they don't treat you well in the first 15 minutes just walk. You might have to look around a little more but you will always find someone that will want to take your money happily. just cause the one you want isn't on the lot doesn't mean they can't get it or have it ordered. If you see one at one dealership but like another better let them trade and get the deal and service you want.
I've been so happy that in a few years I will go back and get my wife a new Jeep from there too.
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Old 12-06-2011, 08:44 PM   #5
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Clueless.

Nice enough salesman, but he truly knew nothing about Jeeps. Pretty much felt like everyone I dealt with was clueless.

I had always been satisfied with the service department, but this was my first sales experience with them.
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Old 12-06-2011, 08:44 PM   #6
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Best dealer ever. I didn't even go to the dealer. Found my beauty online and sent an email telling them I would pay 1% below invoice. They accepted. Then they drove it to me the next day because I said I couldn't drive up for a few days since it was 90 min away. They were at my house less than 1 hour including my test drive and full inspection and I got the 0% loan. My first Jeep!

Now the hard part...paying for it.
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Old 12-06-2011, 08:44 PM   #7
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I also bought through Fields Jeep, arranged by Pat in IL, then purchased here at the brand new Sanford dealership. It was by far the best vehicle purchase experience I ever had. I can't say that often enough.
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Old 12-06-2011, 08:47 PM   #8
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Individuals and dealerships are highly variable. I used Sussex Franklin Jeep in northern NJ, and they were OK. Reasonably competent and nice/knowledgeable salesman.

I was in a dealership north of Princeton, told them I had cash, told them what I wanted and where it was located, and they did nothing. Same for a dealership south of Princeton. I walked in, they were all huddled around the coffee machine, I walked up to a two year old Rubicon on the floor that they hadn't been able to sell, and I didn't even get a "Can I help you?".

But I've had the same experience in bicycle shops. You just have to keep looking and talking with people until you find a place that you can work with.
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Old 12-06-2011, 08:48 PM   #9
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The Dodge/Jeep dealer I bought my first NEW rig at in decades turned into abysmal slime mold that I ended complaining about to both the owner and the company.

I refused to take my Ram back for service, and I refuse to go in their business. On their email list, I managed to work up a pithy little response I sent twice to their monthly pitch, and offered options on whether they wanted a response from my attorney, the state business licensing bureau, or Chrysler Hdqtrs. They quit bothering me.

And I'll never take my Wrangler to them even though they are closer by 15 miles to me.

So no, my "dealer" wasn't involved. I bought Wrangler from a private party. I've found alternative dealers if I need them.

There is considerable difference between the sales department and the service department.
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Old 12-06-2011, 09:01 PM   #10
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Fields jeep in northfield, IL. #1
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Old 12-06-2011, 09:12 PM   #11
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oooohhh...Don't get me started. Carl Gregory in Johnson City Tn are a bunch of crooks that needs to be hung out and shot one by one. You better read their contracts from top to bottom or they will steal from you. Not to mention they will add unneeded service, and have outright lied about problems on my Mother's Dodge. Wish I never bought from them.

I am glad that I don't hold a grudge - filed complaints with BBB and Chrysler.

Sorry sobs

Now I do my maintenance at Friendship Dodge/Chrysler/Jeep in Bristol, Tn. wish they had what I wanted. They have a great service department and if that is a sign of how the handle their sales, I will make sure they can help me somehow in future needs
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Old 12-06-2011, 09:34 PM   #12
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Hey, I've been dealing with Chris Fowler at Connell Chrysler Dodge in Middleton, Nova Scotia, Canada, and he has been fantastic to deal with. He gave me a no nonsense quote that I jumped on for a 2012 JKU Rubicon.

I found Chris to be very knowledgable and helpful. I didn't feel pressured or upsold in any way and I appreciated that he took the time to talk with me and make sure I was factory ordering exactly what I wanted.

Delivery is set for the end of the month and Chris has been great about keeping me in the loop about build information and answering my many questions regarding this purchase. He even went out of his way to mail me a mint condition 2012 Wrangler brochure because he thought that I might like it as a souvenier. Pretty nice.

I'll post a complete update after I accept delivery but so far Chris is right on the money. If there are any forum members in Nova Scotia I would certainly recommend that they give Chris Fowler a call.

Best of luck with all your orders and Dealer dealings!
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Old 12-06-2011, 09:34 PM   #13
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I've been reading about all the dealership horror stories in this forum.
In my area, I've found two types of dealerships:
A) Clueless idiots that know nothing about the product they are selling.
B) Greedy crooks, that want to screw your brains out.

After reading all the good stuff about Pat O'Donnell at Fields Jeep.
I've decided to road trip to Northfield Ill to get my Jeep.
In the past, I've had bad experiences buying new cars.
I'm hoping things go smoothly buying my new Jeep.
I'll be ordering in Jan/Feb to make sure I have it by Spring (top down weather).
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Old 12-06-2011, 09:42 PM   #14
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Add me to the Pat at fields jeep group so far very good experience worth the road trip to me.
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Old 12-06-2011, 09:49 PM   #15
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Don't get me started. My wife bought a Mini last year and the experience was like being on Oprah. But okay, let's forget the wonderful bathrooms and the scones for a second, because that shouldn't enter into it (but you all know it does.)

I watched her dealer rep - a 20-ish year old woman named "Amber" (no lie), go through every freaking feature on that car (and loads of them are crazy wacky Brit quirks) like an engineer. She knew every minute sub-system on that car like the back of her hand, from memory, in detail.

My WV Jeep dealer rep walked me out to my new Jeep 5 minutes after I signed the papers, [after spending 15 minutes explaining the amazing aspects of Electronic Stability Control as if it were a new concept] and said "Wulp, Chrysler tells us to tailor the buying experience to the needs of the customer. And I can tell you want to be on the road outta here..." But no, I said - I've never owned a Jeep. I'd love to get the full go-through. Sigh. So the ensuing "full go-through" was to give me the keys and tell me how to turn left out of the dealership on my way home.

Then in follow-up emails, I've been given (so far) 2 incorrect, speculative answers to real questions, 1 warranty duck, and they still haven't sent my registration paperwork through because their office manager has been absent.

So - yeah. Way to go Chrysler. Again, I bought this car DESPITE the dealer experience. Not because of it.
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Old 12-06-2011, 09:58 PM   #16
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Originally Posted by radioscooter View Post
Don't get me started. My wife bought a Mini last year and the experience was like being on Oprah. But okay, let's forget the wonderful bathrooms and the scones for a second, because that shouldn't enter into it (but you all know it does.)

I watched her dealer rep - a 20-ish year old woman named "Amber" (no lie), go through every freaking feature on that car (and loads of them are crazy wacky Brit quirks) like an engineer. She knew every minute sub-system on that car like the back of her hand, from memory, in detail.

My WV Jeep dealer rep walked me out to my new Jeep 5 minutes after I signed the papers, [after spending 15 minutes explaining the amazing aspects of Electronic Stability Control as if it were a new concept] and said "Wulp, Chrysler tells us to tailor the buying experience to the needs of the customer. And I can tell you want to be on the road outta here..." But no, I said - I've never owned a Jeep. I'd love to get the full go-through. Sigh. So the ensuing "full go-through" was to give me the keys and tell me how to turn left out of the dealership on my way home.

Then in follow-up emails, I've been given (so far) 2 incorrect, speculative answers to real questions, 1 warranty duck, and they still haven't sent my registration paperwork through because their office manager has been absent.

So - yeah. Way to go Chrysler. Again, I bought this car DESPITE the dealer experience. Not because of it.
LOL, I know the experience. I trade my Rubicon in for a MINI 2 years ago and now just traded the MINI back in for a Sahara. My experience with MINI was the best. The car was fun also but I really needed something more my speed.....
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Old 12-06-2011, 10:13 PM   #17
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I had a great experience here in Bakersfield, Ca. I went in to the service department for issues on my 08 2 door sport soft top. While I was waiting, looked at the 2011 and 2012 models on the lot.

Was not there to buy, but when approached by the salesman, he asked a few questions, then left me alone to browse. After I was thru looking, he offered a test ride, which I took. I was interested in the 2011 JKU, for the family thing.

Loved the ride, which surprised me. Same engine/trans as my 08, but the interior was refined. I showed interest, and was offered top money for the 08 in trade. After some back and forth, getting my aftermarket winch and bumper swapped to the new Jeep, it was done. No arguing at all, and got the zero interest financing. Even bought the lifetime warranty for a discount.

The only issue I have is that the finance department takes way too long, and kills too many trees to get the thing done. I attribute that to this shitty state, not the dealership.

I've been back a couple of times, in the parts department, and for the parts swap between the units. I would, and have recommended Bakersfield Jeep to friends and family.

Steven
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Old 12-06-2011, 10:51 PM   #18
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My experience at Auto Clearing Dodge Chrysler in Saskatoon, Sk. was fantastic. From order to delivery of my 2012 Unlimited Rubicon our salesman wasn't pushy, was informative and everyone at the dealership were great to deal with. The GM was available to answer questions at a moments notice. A relatively big and busy dealership yet I was made to feel I was their most important customer. After giving some information over the phone most of the paperwork was complete when I arrived to take delivery.
I can only wish everyone is treated the same way I was through the purchase of my Jeep.
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Old 12-06-2011, 11:01 PM   #19
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I can say with full confidence to check out Greenbrier Motors in Lewisburg,WV particularly Trey Dressler. Trey is a Wrangler owner himself, therfore he knows these vehicles. He was great every step of the way. I was introduced to the General Manager and Service Manager. I was shown all the features on my Jeep. I was also told to come back in the spring and they would help me put the soft top on for the first time and show me how that worked for free. I had one minor probem with the rear window washer system. Trey Dressler met me on a Sunday at the dealership for me to pick up my Jeep so I would have it on Monday. I also have ordered some aftermarket mopar stuff from parts dept and they have been awesome. I have owned many new vehicles and by far this has been the best experience I have ever had of any dealer. Go see Trey and tell him Jeff sent you
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Old 12-06-2011, 11:42 PM   #20
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I had a good buying experience at the Jeep dealer in Yonkers, NY on Central Ave....
Could I have gotten a better price?? Most likely, now that I'm more educated mainly from thing's I've read here, but at the time...I feel like I got a good deal and the salesman was pretty pleasant to deal with....never felt any pressure from him, nothing crooked....just easy.

The service dept.....that's a whole different ball game, will not ever use their services ever again!!
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Old 12-07-2011, 07:36 AM   #21
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Sometime around the first week of August I talked my wife into letting me go to a Jeep dealership. I knew I couldn’t buy until late August but I wanted to test drive just to make sure the Wrangler was right for me. I first went to the Jeep Dealership in Rockville, Md for an hour. Too keep this short they were horrible. I was pretty much ignored for the whole hour and I get why. I’m a young guy dressed in shorts, flip-flops and a tee-shirt.
So at the end of the month I decided to go to Criswell in Gaithersburg, Md. I had bad credit so I walked in know there was a good chance of not leaving with a Jeep. Sat down with the sales rep and we couldn’t agree on the price. I left and the next morning I received a call from the finance manager. I ended up being accepted for 1.9% and a decent price. Signed the papers that weekend and left a happy customer until a week later. Jeep was totally flooded out and I’ve been back to the service department four times since September. The service department manager is a very good guy so over all I would consider going back. I’m just questioning if I would buy another American made vehicle. So to answer your question, I had an okay experience.
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Old 12-07-2011, 08:11 AM   #22
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Newark Chrysler Jeep Dodge, no complaints.
Service department has been hit or miss, though. On multiple occasions, I've made an appointment, dropped my Jeep off first thing, gone back after work, and still had to wait for it to be finished. That's annoying.
I used to use Sturgill Chrysler Jeep Dodge in Conowingo Maryland, and they were fantastic in every regard. But, they were one of the small dealers that got axed when Chrysler got the bailout deal.........
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Old 12-07-2011, 08:19 AM   #23
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When I bought my 2008 JK I was in and out in less than 1 hour. When I bought my wife's VW Passat, it took over 7 hours. In both cases I was ready to buy and told the dealer upfront I was in a hurry. The Jeep dealer helped me out, the VW dealer strung me out.

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Old 12-07-2011, 08:30 AM   #24
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Pat@Fieldsjeep in Northfield IL, easiest car buying experience with a great person. Notice the pattern on this forum
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Old 12-07-2011, 12:39 PM   #25
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Mall of Georgia Chrysler Jeep outside of Atlanta was a good buying experience. Went in and told the sales guy that we were absolutely not buying today but wanted to look at a JKU & get a test drive. He took that in stride but got us a quote anyway to take with us. We researched his quote and came back 2 weeks later to buy the 2009 JKU Sport with the 23S package & dual tops for $23.5K. Service seems solid there, but fortunately have had nothing significant in the way of problems to have them work on.

Probably not a Pat level buying experience, but still good.
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Old 12-07-2011, 12:58 PM   #26
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Not that anyone would go to this small town dealership, but Donovan Dodge is Sierra Vista, AZ was pathetic. They had the Jeep I wanted and had a tag hanging on the rear view mirror with a price $2000 below the window sticker so we started to talk. Salesman knew very little. My mistake was I was in a hurry but it was the last day of the month so we all know how the dealerships are on that day. The initial hand written deal was with the window sticker price, not the reduced price. I failed to notice it. I had to leave and said to have all the papers ready when I came back later. Ended up coming back and signing everything and taking delivery. Once home I finally noticed the difference.still had the tag from the rear view and called the dealer. They basically said they didn't know anything about a tag on the rear view mirror even though I took it to them. I will never deal with them again. Mostly my fault, but shady on the dealerships part.
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Old 12-07-2011, 01:29 PM   #27
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My dealer experience was great! i purchased from Bob perlin at Buhler automotive in hazlet NJ i had previously bought my 06 mustang from their sister lot in a different city and my father purchased his ram 1500 from them always a great dealer group and will continue to buy from them anyone in New jersey looking for a good dealer i recommend Buhler
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Old 12-07-2011, 01:46 PM   #28
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My dealer was great. Small place in Petrolia, Ontario. Second time buying from them and would certainly recommend them. My hard top was missing a bolt so I asked them for a new bolt as well as some touch-up paint. Got the call the next day that they were already in and ready to be picked up.
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Old 12-07-2011, 02:45 PM   #29
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Angry What a sore topic for me.

Ugh, when I bought my '12 JK I walked out of one dealership, and bought from another only slightly less-crooked.

The first dealership told me that I had to pay 7.4% NJ sales tax because of a penalty regarding low-mpg vehicles. [I called the Division of Taxation; that only applies to luxury vehicles over $45k.] They told me that I had to pay an $800 "State of NJ Surcharge, sorry we can't get around that for ya!" I still have no idea what that mystery surcharge was. And they offer a great deal where they give you three free oil changes and free tire rotation for life!! Except that another of their customers who had made it all the way through to the final paperwork there told me they do stick a $300 line item in the fine print for membership in that "club," telling them that "ALL our customers are in it!"

And THEN the slick sales manager started in on me, told me that "Gawsh golly, the jeep we were going to get you from another dealership is gone now. Who knows where we can ever find you another Wrangler?? Maybe now it'll cost more..." I walked.

With the second dealership, I did everything ahead of time through the Internet Monkey. Emailed back and forth, back and forth. Nailed down my price which he assured me would not change once I got there an hour away from my house, and also got a nice trade-in value using the dealership website's evaluator. He told me that the sales guys stick very close to those trade-in values, or often give MORE. $$!

Um yeah, when I got there my trade-in suddenly plummeted in value, and the price of the vehicle skyrocketed because the sale price I was quoted that "would not change" was based upon rebates that I was not eligible for. When I gave my salesman holy hell over that, he sheepishly mumbled something about "the fine print on our website."

After I re-re-negotiated the price DOWN $3700 back to where I was comfortable, I took it from their lot just so I didn't have to deal with a third pack of lying scumbags. This is why car dealers have such a bad rep.
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Old 12-07-2011, 03:05 PM   #30
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The dealer in Charlotte NC is a joke they don't know their a$$ from a mud hole...

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