Originally Posted by sflip09
. . . . On the dealership - I understand the dealership has no control of the ht manufacturing. . . . .
. . . . If I knew about the ht issue I wouldn't have bought it. The sales manager was very polite to me through the entire ordeal until I reminded him of his promise to give me a ht from one of the Jeeps on the lot. He tried to throw me some BS he doesn't know if they would fit because each ht is built for a specific Wrangler. . . . .
What I've left of your quote above is, in my view, the most important part of your dealings with the dealership.
I can understand modest annoyance when a dealer doesn't let you know that a part is backordered. It's unprofessional. But still, I don't see it as a catastrophic problem.
However, promising to swap you for a hardtop on the lot before purchasing and then refusing to do so after the purchase is inexcusable. You of course didn't get this written into the purchase contract (which conveniently provides that it supersedes all other written or spoken arrangements), but most folks aren't going to read these documents that carefully. And besides, this is a moral--not legal--issue.
If I were you, I would make this my primary complaint to Chrysler or the dealership itself. They made a promise they had no intent of keeping--in other words, they lied.
Oh, and any hardtop of the same year will fit. That thing about being built for a specific Jeep is nonsense. This is why anybody can sell their hardtop on Craigslist.