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Old 01-21-2011, 12:01 AM   #1
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Angry I should have known better to trust a dealership.

I bought my 2010 JK in August from Jeep Town and Country in Seattle, WA. The Jeep came with a soft top only but I wanted both tops so the dealership said they would order me one and I would get it in two weeks. Two weeks came around and when I called they said the tops are on back order until Dec. I wasn't too happy but that's about the time I would have installed it anyway so no big deal right? Of course they never called me so the first week of January I called to get a status and was told they're on back order until March. To makes things worse my Jeep was broken into last night and they ripped up my soft top windows (my HT would have been on if I had it). Being very mad I called the dealership trying to get them to replace my windows as a good jester with no luck.
I called corporate today and filed a formal complaint against the dealership and corporate called me back 30 minutes later and explained that they're dealing with the dealership and will call every dealership in the country to find me a hardtop.
Jeep talks about loyalty to customers? This is my 3rd Wrangler. Where's the loyalty in this situation.
I apologize for the long winded rant but I needed to get it out of my system and who would understand more than fellow Wrangler owners.

Moral of the story is stay away from Jeep Town and Country. I plan on telling everyone I know this who is in the slightest bit considering a Jeep.

Thanks

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Old 01-21-2011, 12:12 AM   #2
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Hard tops have been back ordered for some time. Sorry the dealer didn't bother to tell you that. Your insurance should cover the cost of replacing the damaged parts of your top, less any deductible. Unfortunately no vehicle is save from break ins. Hard top or soft top, if they want in, they'll get in. If you seriously feel the need for a hard top, check cl, ebay, etc and see if you can find a takeoff. I understand that you are upset and feel violated, but if the only thing you lost was the damage to the top, then you aren't doing that bad. Who's to say they wouldn't have just smashed a window if you'd had a hard top?

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Old 01-21-2011, 01:01 AM   #3
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hey, you should look on Craigs list for Portland OR. There is a place that has a "slightly used" one and a new one. I think the price was $1989 for the new top. Do believe they were 4 door tops.
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Old 01-21-2011, 02:56 AM   #4
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Originally Posted by sflip09 View Post
I bought my 2010 JK in August from Jeep Town and Country in Seattle, WA. The Jeep came with a soft top only but I wanted both tops so the dealership said they would order me one and I would get it in two weeks. Two weeks came around and when I called they said the tops are on back order until Dec. I wasn't too happy but that's about the time I would have installed it anyway so no big deal right? Of course they never called me so the first week of January I called to get a status and was told they're on back order until March. To makes things worse my Jeep was broken into last night and they ripped up my soft top windows (my HT would have been on if I had it). Being very mad I called the dealership trying to get them to replace my windows as a good jester with no luck.
I called corporate today and filed a formal complaint against the dealership and corporate called me back 30 minutes later and explained that they're dealing with the dealership and will call every dealership in the country to find me a hardtop.
Jeep talks about loyalty to customers? This is my 3rd Wrangler. Where's the loyalty in this situation.
I apologize for the long winded rant but I needed to get it out of my system and who would understand more than fellow Wrangler owners.

Moral of the story is stay away from Jeep Town and Country. I plan on telling everyone I know this who is in the slightest bit considering a Jeep.

Thanks
I think it is good for people to let others know when they have gotten shafted, I feel your pain.
I have been looking at Jeeps since about 2007, and had many dealings and almost signings with almost every dealership in my area, and most if not all came across to me as money grubbing douche bags. Not only that but up here in Canada it seems we are paying about $3000 to $4000 more for the same Jeeps you Yanks are. Go figure the dollar is like the same right now too, dealers=shysters, I wish we could cut em out, and buy direct from Jeep,
its a scam concept that's been around for many years, now the way things are with the internet and being able to have contact and info at your fingertips, you don't even need a dealer to know exactly what options you want, its a bunch of fools holding on to a dying job, I hope we see dealerships gone in a few years, think of all the extra parking space there would be.
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Old 01-21-2011, 04:29 AM   #5
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I went through the same deal.. I ended up making them give me one off one of the jeeps that had both tops... The only problem was mine wasnt wired to have a hard top so it cost them to run the wiring and put a new switch in for the rear wiper plus a new rear heater defrost button. Which was a cost to them not me. But this did take about 30days.. I just got really pissed and wasnt leaving till they made the deal right. Good luck and dont give in..
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Old 01-21-2011, 07:48 AM   #6
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The sales manager told me a couple of weeks ago that he would as a last resort give me one off a Wrangler on the lot, he's now reneging on that. That's what pushed me over the edge to contact the corporate office. Thanks for all the comments.
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Old 01-21-2011, 07:51 AM   #7
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Originally Posted by sflip09 View Post
The sales manager told me a couple of weeks ago that he would as a last resort give me one off a Wrangler on the lot, he's now reneging on that. That's what pushed me over the edge to contact the corporate office. Thanks for all the comments.
Sorry for the dealership yanking you around, very glad that corporate is taking care of you, keep us updated !!
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Old 01-21-2011, 08:45 AM   #8
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man that sucks...sorry to hear that.

i always wonder about people who've had their jeeps w/soft tops broken into if they live in a "bad" or somewhat questionable area or if they had their car parked in a sketchy place when it was broken into.

i had a soft top on my old TJ for 8 years and never had a problem
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Old 01-21-2011, 09:08 AM   #9
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I'm in a graduate SCM course this semester at a school I will not name (protect my source).

'Word' is... the cause of the hard top issues is the result of problems with the line haul trucker the hard top factory in Findlay, OH AND issues with the facility in IN where the tops are shipped to for painting.

Chrysler has consultants on site at these facilities and are working to resolve this. It's a pretty big pain for them so they are working on it.
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Old 01-21-2011, 09:09 AM   #10
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Sorry about the troubble, but


Quote:
Originally Posted by sflip09 View Post
I bought my 2010 JK in August from Jeep Town and Country in Seattle, WA. The Jeep came with a soft top only but I wanted both tops so the dealership said they would order me one and I would get it in two weeks. Two weeks came around and when I called they said the tops are on back order until Dec. I wasn't too happy but that's about the time I would have installed it anyway so no big deal right? Of course they never called me so the first week of January I called to get a status and was told they're on back order until March. To makes things worse my Jeep was broken into last night and they ripped up my soft top windows (my HT would have been on if I had it). Being very mad I called the dealership trying to get them to replace my windows as a good jester with no luck.
I called corporate today and filed a formal complaint against the dealership and corporate called me back 30 minutes later and explained that they're dealing with the dealership and will call every dealership in the country to find me a hardtop.
Jeep talks about loyalty to customers? This is my 3rd Wrangler. Where's the loyalty in this situation.
I apologize for the long winded rant but I needed to get it out of my system and who would understand more than fellow Wrangler owners.

Moral of the story is stay away from Jeep Town and Country. I plan on telling everyone I know this who is in the slightest bit considering a Jeep.

Thanks
Dishonest dealers DON'T STAY IN BUSINESS, the dealer didn't cause your trouble it's Chryslers subcontractors for the hardtop mfg--ALL dealers have this trouble and it's not YOUR dealers fault, the jeep was broken into--you're dreaming !!

Your insurance should pay for the windows-deductable and stop blaming the dealer-

Auto dealers are like doctors-ALL ARE GOOD, just some a little more trustworthy !!

Good luck

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Old 01-21-2011, 09:12 AM   #11
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Ever heard of the term "caveat emptor", let the buyer beware. After reading a slew of posts on this and other forums about the shortage of hard tops along with the fact that Bestop sold their hardtop unit, I would not really consider it the dealers problem but that of the buyer. I would think it more advisable to buy a JK with the hardtop and add the soft top if desired. That way, you are assured that you get a factory hardtop electrical hookups.

Don't get me wrong, I am very sorry you are in this predicament. However, I hope others have learned from your problems and we don't see another thread down the road where someone else has the same issue.

Buy the hardtop and order the soft top if desired. It just seems like the logical way to go.
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Old 01-21-2011, 09:23 AM   #12
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I've still got dealers stalking me from six months ago when I was looking for a jeep.
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Old 01-21-2011, 10:02 AM   #13
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"Stalking" is a good description.
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Old 01-21-2011, 01:48 PM   #14
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Do most insurance companies cover theft in a soft top? I mean like you had a stereo stolen and you had a soft top on would they cover that?
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Old 01-21-2011, 01:51 PM   #15
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Most insurance co. don't cover anything--


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Do most insurance companies cover theft in a soft top? I mean like you had a stereo stolen and you had a soft top on would they cover that?
It's YOUR insurance co. that YOU have to checkwith !!

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Old 01-21-2011, 02:41 PM   #16
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Do most insurance companies cover theft in a soft top? I mean like you had a stereo stolen and you had a soft top on would they cover that?
Absent an exclusion in your policy, I'd be shocked if the answer was "no." Further, insurance companies don't get to write their own policies--the terms are for the most part determined by the state's department of insurance. Therefore, when you obtain insurance up to the state's minimum standards, you are not only covered up to the minimum amounts, but also the minimum events. Here's a good summary.
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Old 01-21-2011, 03:24 PM   #17
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Sorry about the troubble, but


Auto dealers are like doctors-ALL ARE GOOD, just some a little more trustworthy !!

Good luck

JIMBO
Auto dealers aren't like doctors. You actually have to be smart to be a doctor, and on top of that you have to go to school for at least 11 years after graduating high school.
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Old 01-21-2011, 03:30 PM   #18
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Auto dealers aren't like doctors. You actually have to be smart to be a doctor, and on top of that you have to go to school for at least 11 years after graduating high school.
I came to the same conclusion when I was offered a 2006 cj wranglerr for 14995 from a dealership , oh yeah it had a stock v6 in it. My brother in law bough a mustang and the pretty deapership girl though it was a Chevy iirc
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Old 01-21-2011, 03:30 PM   #19
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WOW, I sure hope you're young, cause


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Auto dealers aren't like doctors. You actually have to be smart to be a doctor, and on top of that you have to go to school for at least 11 years after graduating high school.
If you're old-EINSTEIN woulda had more to worry about ()

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Old 01-21-2011, 03:44 PM   #20
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Originally Posted by sflip09 View Post
I bought my 2010 JK in August from Jeep Town and Country in Seattle, WA. The Jeep came with a soft top only but I wanted both tops so the dealership said they would order me one and . . . was told they're on back order until March.

. . .

I called corporate today and filed a formal complaint against the dealership and corporate called me back 30 minutes later and explained that they're dealing with the dealership and will call every dealership in the country to find me a hardtop. . . .
Sorry for the tough time, but how exactly did the dealership do you wrong aside from not informing you--if they knew at the time--that hardtops were on backorder?

The hardtop you ordered is simply not available, but presumably will be provided to you upon receipt. So call the dealership on the first of each month looking for a status update, and when they get it, you get it. What else could be done?
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Old 01-21-2011, 05:36 PM   #21
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Do most insurance companies cover theft in a soft top? I mean like you had a stereo stolen and you had a soft top on would they cover that?
If you carry the right coverage then yes. If it's a stock item, or you have documentation for the cost of aftermarket items, less your deductible of course. They don't cover stuff left in the vehicle, usually. It must be something that is part of the Jeep. Convertibles are no different than hard tops in the eyes of an insurance co. It's really not any harder to smash glass than cut plastic...
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Old 01-21-2011, 06:04 PM   #22
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Any item that is PART OF the vehicle would be covered by the vehicle insurance, IF you have that kind.

Any items that were IN the vehicle, but not part of it, would be covered by homeowners (or renters) insurance.
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Old 01-21-2011, 06:07 PM   #23
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Any item that is PART OF the vehicle would be covered by the vehicle insurance, IF you have that kind.

Any items that were IN the vehicle, but not part of it, would be covered by homeowners (or renters) insurance.
Exactly correct !
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Old 01-21-2011, 06:15 PM   #24
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Any item that is PART OF the vehicle would be covered by the vehicle insurance, IF you have that kind.

Any items that were IN the vehicle, but not part of it, would be covered by homeowners (or renters) insurance.
Doesn't that depend on your policy? I have comprehensive that covers theft of anything inside either of my vehicles. Anything inside, cds, ipod, birthday presents, etc are covered with a 0 deduct.
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Old 01-21-2011, 06:18 PM   #25
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Not in NC. I would assume that it's the same across the country, but maybe not.
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Old 01-21-2011, 06:28 PM   #26
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going back to the OP, I think the dealer should have had more communication with sflip, that way other options could have been explored, but I agree with inferno girl, hard top or soft top, if someone wants in they are going to get in.
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Old 01-21-2011, 07:29 PM   #27
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Doesn't that depend on your policy? I have comprehensive that covers theft of anything inside either of my vehicles. Anything inside, cds, ipod, birthday presents, etc are covered with a 0 deduct.
Pat, I'd verify that if I were you... Just don't want you to have a nasty surprise. I looked into my comp policy around Christmas time, since I was shopping with my Jeep. According to my policy, comp won't cover stuff left inside the vehicle.... YMMV.
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Old 01-21-2011, 07:32 PM   #28
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While we are bashing auto dealerships, I have to put in a couple kicks while we got em down.
For whatever reason, dealerships suck. Why is it that spending that much money on something that has become a necessity in America has to be so painful? Also, why is that people haggle for the final cost of a vehicle? Anything else we want, we pay what the price tag says yet it is part of the whole "experience" to offer less than the sticker price says. For most of us it is painful to let go of thousands of dollars. Why must the dealer compound that pain with the **** they put us through? Why is it that no matter what happens I feel like I always feel like I got the shaft? WTF? I am not out to get something for nothing and I am never out to take advantage of anyone. Why can't we all just get along?!
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Old 01-21-2011, 09:59 PM   #29
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Thanks for all the responses and they're are plenty of good points. Some things to add.

You're right in that if they want it st or ht they're going to get it. My only response to that is my jeep was the only broken into with two other jeeps in my garage with ht's so I can only assume the st made they're decision easier which vehicle to hit.

Insurance - My best course of action is to use my renters insurance with a lower deductible which I've used for this in the past, but the window doesn't cost enough. God bless Gorilla Tape.

On the dealership - I understand the dealership has no control of the ht manufacturing. As a dealership though they should be the most up to date such as this for this exact reason. On the other hand I do take partial responsibility for agreeing to purchase the Jeep without it in hand, I trusted them too much.

Departing remarks - The thing that's annoyed me the most is how the second I drove off the lot I became a non-factor to them and wasn't worthy of a courtesy call. Every time I've called them they say they'll get back to me that day and don't (this happened again yesterday). If I knew about the ht issue I wouldn't have bought it. The sales manager was very polite to me through the entire ordeal until I reminded him of his promise to give me a ht from one of the Jeeps on the lot. He tried to throw me some BS he doesn't know if they would fit because each ht is built for a specific Wrangler. This is my 3rd Wrangler I'm a little smarter than that, not much though obviously.
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Old 01-21-2011, 10:13 PM   #30
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Try Craigslist for new windows. I saw an ad recently where a guy bought a new set because one of his was slashed and he was selling the other two. You never know.

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