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Old 07-15-2010, 03:28 PM   #31
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The sales guy told us about the Mopar bucks, gave me 10 gallons of gas, and told me to bring it back in and he would get it cleaned. Gave me another JK to drive while they put on the side steps that I got with my Mopar bucks. They said I would owe $15 over the Mopar bucks, turned out when I picked it up I have $37 mopar bucks left! I'm getting the slush mats.

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Old 07-15-2010, 08:10 PM   #32
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Mine came with a full tank of gas and detailed to the max. It also had a soft top in boxes in the back. I call the dealer the next day and asked him if they like me so much that they gave me the soft top and he said that did not come with the jeep. He said the top went to another jeep by the numbers I gave him on the boxes. He told me he would send someone to my house to pick it up. The next morning he call and ask me if I could take it to him and he would top off my tank. So I drove my Dodge diesel and ask him if he would fill it up. He said they didn't have diesel, that next time I bring the Jeep in he will fill it up. They mail a free oil change so thats when I will fill it up.

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Old 07-19-2010, 06:10 AM   #33
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I am deployed in Afghanistan right now I go home in about two weeks. A few months back I started the vehicle purchase with an Overseas Military Cars Sales program where I got a good deal on a 2010 Unlimited Rubicon. Now here I am a couple of weeks until I go home from this 12 month deployment and the buying part went very smooth thank God cause I wouldn't of had the time to try and fix any issue. As for the shipping of the vehicle, it was built at the factory and shipped and now waiting for me at a local dealer around where I am stationed back in the states. In about 2 1/2 weeks I'll know exactly if the dealer went above and beyond to take care of it when I pick it up!
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Old 07-19-2010, 06:22 AM   #34
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NICE!!!!!
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Old 07-19-2010, 11:50 AM   #35
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Originally Posted by kgbuster View Post
Well I think my dealer experience tops all of the ones in this thread so far:

- there was no PDI. If there had, it might have prevented many of the problems.

- dealer explained nothing to me. I went in and signed the papers and he gave me the keys. That's it, that's all.

- I hopped in the jeep and drove it home, assuming (wrongly) that everything was in order.

- Missing from jeep (and remember I bought it new from the dealer):
*all the parts that come in the box for the soft top (I bought in Nov 09 and received the box parts in June 10 only after I called about 4 times - they kept saying they were on order)

* no mats (front or rear) - I finally bought those myself.

* no storage bag for hard top panels - I'm giving up on that.

- It was on empty - barely enough gas to get to a gas station.

The jeep itself is great - have had no problems yet -- but I won't be going back to that dealer - ever!!
What's this about storage bags for hardtop panel? I never got those. I'm also missing those clips for the rear window bar for the soft top.

I bought mine off the showroom floor so it was pretty clean already, but they still detailed it. I also got a full tank of gas. I'm pretty sure that it even says x gallons of gas on the window sticker. Also got my first oil change free.
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Old 08-24-2010, 06:07 PM   #36
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What's this about storage bags for hardtop panel? I never got those. I'm also missing those clips for the rear window bar for the soft top.

I bought mine off the showroom floor so it was pretty clean already, but they still detailed it. I also got a full tank of gas. I'm pretty sure that it even says x gallons of gas on the window sticker. Also got my first oil change free.
Mine came with storage bags for the hard top. I didn't get any rubber/slush mats. I thought that was because I bought the base model. I bought the rubber mats within the first week. The interior and exterior were very clean. The tank was full. I didn't think to check the oil. I will now. Maybe this is a rookie mistake. My first oil change will be free.

Usually, the dealer will send a survey about the experience. I'm surprised the guys don't have an exit checklist.
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Old 08-24-2010, 10:29 PM   #37
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I am deployed in Afghanistan right now I go home in about two weeks. A few months back I started the vehicle purchase with an Overseas Military Cars Sales program where I got a good deal on a 2010 Unlimited Rubicon. Now here I am a couple of weeks until I go home from this 12 month deployment and the buying part went very smooth thank God cause I wouldn't of had the time to try and fix any issue. As for the shipping of the vehicle, it was built at the factory and shipped and now waiting for me at a local dealer around where I am stationed back in the states. In about 2 1/2 weeks I'll know exactly if the dealer went above and beyond to take care of it when I pick it up!
Ok I am finally home from the "Stan", that's Afghanistan for those who don't already know. About my experience picking up my 2010 Unlimited Rubicon, it was the best car buying experience I have ever been through. I am not claiming the Jeep to be a car, I am just saying. I pulled into the dealer and there it was sitting right out front cleaned and detailed. I couldn't take my eyes off of it. So as I stated in my last post, I made the purchase through Overseas Military Car Sales where I made the complete deal with the sales person by email. That might sound crazy but it was the complete opposite. As for picking up my Jeep, I signed about 3 papers and I was out of the dealership driving home with my 3 year old son Dito(nickname) in the back seat chilling in his car seat loving life reunited with his dad and with the new Jeep. I got a few picks of the Jeep in my profile, check them out and let me know! Thanks. I forgot to mention that floor mats, the freedom top panel holders, and two grab handles came in the Jeep also.
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Old 08-24-2010, 11:07 PM   #38
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Purchased used, Full Tank of Gas, Detailed with mats and all the fixin's.
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Old 08-24-2010, 11:24 PM   #39
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Test-drove a red 2-door Sport and then saw a surf blue one. I fell in love with the color, but they didn't have one on the lot. We made a handshake deal on the spot and the sales manager found me one about 50 miles away. I had to wait for them to get it through the traffic.

I made the deal at around 2:00 and drove off the lot at 6:30. But it was worth it. They didn't try any funny stuff even though nothing was in writing.

I left the lot with a full tank of gas, complete demonstration of how to put down the soft top, including an explanation of the "gotchas" that you experienced guys know about. They also put locks on all of the wheels, including the spare, and threw in a little bottle of zipper lubricant ("just so you don't think I'm trying to sell you something", the service manager said).

Yeah, I'll go back there.
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Old 08-25-2010, 02:51 AM   #40
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When I bout my jk a couple months ago and when I got down the road I realized there was no gas in it either my folks just got a new car not long ago and theirs didn't come fueled either I'm in la so I don't know if they stopped doing it here or what...
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Old 08-25-2010, 08:05 AM   #41
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mine was fully detailed, but only had a 1/4 tank of gas. i had been waiting for delivery for an hour at the dealership, so i just wanted to get out of there. the salesman did show me all about the top and everything though.
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Old 08-25-2010, 11:25 AM   #42
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mine came all nice and shiny and with about 90 minutes of explanation on how everything worked.
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Old 08-25-2010, 11:49 AM   #43
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I guess I picked a good dealer

I specifically demanded a RHD, and they spent 3 days finding one 500 miles away and asked if I could sign the financing before they went and picked it up, because they didn't want to get stuck with an odd Jeep. When I asked trailered or driven, the guy looked at me like I was crazy and said trailered . Halfway to wherever they went to get it, the other dealer SOLD IT. So they came to my house to apologize in person and ask what I wanted to do (I had already contracted it, remember) and I told them to just find another one, because RHD sports don't come with ANY optionals at all, so whatever they found was going to be the same as one from anywhere else.

At this point, the guy asked if I wanted to use his wife's rubi in the meantime, and explained that it only had 2K miles on it... I declined (I can't really call that a "good" thing, not so nice for his wife, but he got points for trying really hard). So they spent 5 more days tracking down another one, 2 days in transit (780 miles from here to get it!) and since I had called them about 50 times, they called the second it pulled in, and asked if they could have a day to prep it and I said "I'll be right over" and hung up

So I pull in, and there's 3 guys out there fussing with it (they did a rush job for the crazy jeeper) and the manager came out appologizing because there were scratches in the windshield, and asked again for another day so he could replace it. I went and looked and the scratches were on the top, were hardly noticable, and being a short guy, I didn't care. It's not like it was going to go very long without a scratch anyways, it's a Jeep So I told him not to sweat it, and tried to get keys... no dice... didn't have gas in it.... told him I understood and I'd fill it up and he flat out balked and refused to give me the keys. They filled it up at their pump and were still trying to buy time to clean carpets and stuff, and I actually had to argue a little to get my keys from em.
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Old 08-25-2010, 12:24 PM   #44
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I bought mine online 3 weeks ago from a dealer that's 475km away. He had some old man deliver it to my place.
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Old 08-25-2010, 12:44 PM   #45
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I just bought mine last night ready to be pissed, because of how you were treated, but was pleasantly surprised. It was cleaned, and tank full. It was all smooth no hassles, and as I was walking out the door they told me that they forgot to give me my free hat, and immediately took me into parts, and let me pick out a hat. It was unexpected and really cool! A+
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Old 08-25-2010, 03:38 PM   #46
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Drove my Escalade EXT from NJ to NC to High-Country 4x4 where they took my EXT in trade on my new customized Wrangler JK. Great bunch of guys to work with!

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