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Old 06-07-2010, 08:14 AM   #1
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If you have bought a new Jeep in the last year how was it delivered

On Memorial Day my wife and I took delivery of a new Wrangler Unlimited Mountain Edition. We had been at the dealer the Friday before and had agreed upon a price over the phone before setting out for the dealer on Memorial day so they had time to prep it for delivery. The dealer was not very busy when we arrived about 11:40 am. Some of the things that were done or not done when I left with the vehicle kind of upset me. First off I had an hour drive back home so once I got on the Turnpike I noticed that the Jeep had just enough gas to raise the needle off E. It took all but about a gallon and a half of the fuel capacity to fill it. OK I can live with that, but I'm not happy about it. Some thing looked wrong with the rear rubber mat when I got home. I discovered it was thrown in upside down. You would think the Jeep logo in it being backwards would be a give away. I later discovered the antenna was only screwed on by hand and had backed off half way from vibration. Wrench took care of that. This weekend I opened the hood to find the washer bottle empty (Which they have never been used). The good news was it did have oil in the engine at the right level. The tires all had a different pressure in (Some had a 5psi pressure difference) them and I do not see the blue or green caps that they generally put on them when they put in the Nitrogen they claim is in them.

This may just be a South Florida thing since when we took delivery of our Toyota FJ in 2006 they used a razor Knife to romove the window sticker that had a warning in six different languages (Including two of the languages the guy who removed it spoke) on the back to not use a knife since the windows had port installed window tint on them. Also they gave it to my wife to head down the road in 4L (she had never been in a 4WD) and it would only go about 15-20mph. She was then calling me from down the street telling me it was broken.

Is this the kind of attention to detail and service I can expect? Funny thing was the dealer had all kinds of service awards from Chrysler.

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Old 06-07-2010, 08:21 AM   #2
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first off welcome to the forum your experience here will be more pleasent than any dealership. secondly i have a few friends who sell cars and that would be the most obsurd thing ever for the jeep, ever car i've ever bought (in NY) has come completely detailed and full of gas. i would call the dealership and talk to the sales manager and tell them you were very upset sometimes they will give you a couple free oil changes or a gas card of some sort. again that sucks what happened, but in the end you still got a jeep! enjoy it! and dont forget to wave and go offroad!

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Old 06-07-2010, 08:39 AM   #3
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Call 'em and say "Is it normal to pick up a new car and have the needle on E?" "Does not seem like the highest of customer service does it?" they'll hook you up. As well, someone needs to be made aware that they are leaving the lot like that.

Could be a disgruntled employee, drug use or drinking on the job, joy riding, lack of courtesy, friday at the office, etc...

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Old 06-07-2010, 08:48 AM   #4
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Welcome to the forum... Sorry about your troubles... I was lucky... full tank of fuel, washed and all shiny, salesman spent about 30-45 min going over everything and how it works, even called a couple days after purchase received a follow up call.
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Old 06-07-2010, 09:15 AM   #5
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My Jeep was delivered in great shape. My daughter’s had no antenna and she couldn’t figure out why she had such poor reception. I found and installed it and the problem was solved. Other than that she was pleased with it at delivery.
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Old 06-07-2010, 09:24 AM   #6
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Most definitely not normal...
Any new vehicle should leave the lot in perfect (or as near possible) condition... Including full fuel, fluids, tires, etc. with all options you ordered it with. No dealer on the planet (at least none that is worth their salt) should let you off the lot in ANY vehicle, used or new, without a full tank of gas at *least*.

I would definitely call them and inquire about the condition of the vehicle when you got it. If you go in person, have a chat with the manager - they will most likely hook you up a bit since it happened. Unless they are just plain shady
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Old 06-07-2010, 09:38 AM   #7
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I agree with the folks above. I've never purchased a vehicle either new or used that didn't come detailed with a full tank.

As mentioned before give the sales manager a call. Don't yell and holler just tell him about your experience and suggest that he find out why the vehicle wasn't properly prepped for delivery and request a call back.

If the sales manager is worth a hoot he will ask you to bring it back in and make it right.
Remember, sometimes sh!t just happens. It may have been that the detailer was working on the Jeep and got called off (as they often do) before it was finished and then the Jeep was moved out for delivery before he got to finish it. Stuff like that can happen at a busy dealership. It can happen anywhere.

I find it hard to understand why you didn't notice the tank was empty when you first got in the vehicle though. You're lucky you didn't end up hitchiking.

Be sure to let us know how it goes for ya.

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Old 06-07-2010, 09:47 AM   #8
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i had one of those once.. bought a 2006 wrangler new and my dealer had to pick it up down south. turns out they added 250 miles to it by driving it back up to my dealer.. then, i did also take it on empty, and had to get my own gas immediately. that dealer is now out of business, but thats just a real crappy way to experience your new vehicle purchase.
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Old 06-07-2010, 10:00 AM   #9
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I bought mine in late '08, built it on the internet and the dealer had to have it delivered from --somewhere--, so it was detailed and "fluided", with a smashing "DEAL"





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Old 06-07-2010, 10:06 AM   #10
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i had one of those once.. bought a 2006 wrangler new and my dealer had to pick it up down south. turns out they added 250 miles to it by driving it back up to my dealer.. then, i did also take it on empty, and had to get my own gas immediately. that dealer is now out of business, but thats just a real crappy way to experience your new vehicle purchase.
Mine was also located about 250 miles south (MS) and my dealer said he would have to go and pick it up. I asked if it would be trailered or driven and he said it would be driven.

I asked him if I could go pick it up so that someone else wasn't breaking in my new toy and he was more than happy to accommodate. He provided us with a loaner vehicle to drive down in and paid the fuel on both vehicles. When we got home he had my Jeep detailed and filled it up with gas. Gave me a number of other really good free services through the years.

Sadly, they aren't Jeep dealers any more. Just lost the Jeep franchise about a month ago. I love them though they've been really good to me.
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Old 06-07-2010, 10:16 AM   #11
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I just received mine 3-weeks ago and I can't complain My DEALER is GREAT! Full Tank 3 miles on it just to make sure nothing was wrong before I took it home. I just got the 5.38 gears done today what a relief! This thing was a snail with the stockers in it but Not now this baby moves! Like my dealer told me it is worth keeping you happy because you have bought a new Jeep or Truck scents 03 till now.
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Old 06-07-2010, 10:18 AM   #12
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I bought a "used" 2010 Jeep Wrangler unlimited that had 2600 miles on it. I spent all morning at the dealer, worked out a compromise, was ready to leave with the jeep. However, I could not until it was washed (again) and had a full tank of gas. It is the little things about purchasing a vehicle that makes you want to keep coming back. Just my two cents.

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Old 06-07-2010, 10:24 AM   #13
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Quote:
Originally Posted by Samanator View Post
On Memorial Day my wife and I took delivery of a new Wrangler Unlimited Mountain Edition. We had been at the dealer the Friday before and had agreed upon a price over the phone before setting out for the dealer on Memorial day so they had time to prep it for delivery. The dealer was not very busy when we arrived about 11:40 am. Some of the things that were done or not done when I left with the vehicle kind of upset me. First off I had an hour drive back home so once I got on the Turnpike I noticed that the Jeep had just enough gas to raise the needle off E. It took all but about a gallon and a half of the fuel capacity to fill it. OK I can live with that, but I'm not happy about it. Some thing looked wrong with the rear rubber mat when I got home. I discovered it was thrown in upside down. You would think the Jeep logo in it being backwards would be a give away. I later discovered the antenna was only screwed on by hand and had backed off half way from vibration. Wrench took care of that. This weekend I opened the hood to find the washer bottle empty (Which they have never been used). The good news was it did have oil in the engine at the right level. The tires all had a different pressure in (Some had a 5psi pressure difference) them and I do not see the blue or green caps that they generally put on them when they put in the Nitrogen they claim is in them.

This may just be a South Florida thing since when we took delivery of our Toyota FJ in 2006 they used a razor Knife to romove the window sticker that had a warning in six different languages (Including two of the languages the guy who removed it spoke) on the back to not use a knife since the windows had port installed window tint on them. Also they gave it to my wife to head down the road in 4L (she had never been in a 4WD) and it would only go about 15-20mph. She was then calling me from down the street telling me it was broken.

Is this the kind of attention to detail and service I can expect? Funny thing was the dealer had all kinds of service awards from Chrysler.
Thats not acceptable .you need to have a talk with the general manager of the dealership.Let them know that this is not the first time you had ever bought a car!!! the audacity of delivering a car (jeep) unfit!!!I don't car if you live in hillbilly heaven that won't work!!Tell them you will make a formal complaint to Chrysler if they don't fix this fiasco.At least they should give you a detailing job(on a new car ,thats easy) and a full tank of gas.

Don't let them get away with that,they don't have a leg to stand on.Remember,be smart,you catch more bees with honey,If they say things you don't like then give it to them go get your full tank of gas. GOOD LUCK
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Old 06-07-2010, 11:12 AM   #14
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because you have bought a new Jeep or Truck scents 03 till now.
You can buy new Jeep scent?
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Old 06-07-2010, 12:23 PM   #15
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Took delivery of my slight used 2007 wrangler April 10th of this year. The left rear taillight was burned out and there was a nice sized ding in the front windshield.

The dealership was very apologetic and advised that they would replace the taillight bulb and if it continued to be a problem they would troubleshoot it and give me a free rental car for as long as needed to resolve.

The service manager decided to allow me to drive the vehicle off of the lot and have their glass team come to my workplace within a week of taking delivery of the vehicle to replace the front windshield. I told the salesman that if they wanted to keep the jeep for a few more days I could definately come back up and sign the final paperwork once the new window was in place but he decided to have it done afterwards so as to not inconvenience me any further.

While signing the final papers the salesguy ran the jeep over to the local gas station and filled it up.

Monday morning the sales team called to schedule a day during the week that would work best with my work schedule as well as the weather for the local area. 2 days later I had a new window and have not had any problems since then.

After that point the sales guy contacted me to ensure that everything was going good and I had no problem with the vehicle and has even sent me business cards with his name/number and mentioned that if anyone I referred to him I would get $100 gas cards.

Overall a very nice experience, the low pressure sales team did not force me into purchasing the vehicle and I got what I wanted.
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Old 06-07-2010, 01:31 PM   #16
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Thanks, I was worried. I may use a closer dealer for service given this. I do have to run there this weekend to pick up my $500 in Mopar parts so I may say something about it. They sent me a card for lifetime nitrogen refills but I'll check them with the guage while I'm there. As far as not noticing the fuel level, the dealer is literally right at the turn pike entrance so I was more occupied when I got in setting the mirrors and driving my wife to her car to follow me home. If I was not already on the toll road I would have turned around and went back. Besides this I love it and so do our dogs. They want nothing to do with rides in the car, but yesterday when we asked if they wanted to go for a ride all four where at the door, and sprinted to the back door of the Jeep when we opened it. WE just go for rides again which is something we have not done for years.
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Old 06-07-2010, 03:15 PM   #17
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Mine was delivered with the tire lug nut not tightened. Picked it up friday. Ans by Monday, The rim was useless as I out 200miles on it in that condition. Secondly noticed that the lug nuts were not the same. Discount tire got me the solution to that.. The rim was replaced free of cost by the dealer..
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Old 06-07-2010, 03:19 PM   #18
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Did you recieve a signed PDI from the dealer?
It's a mandatory Pre Delivery Inspection. Washer fluid and gas tank 1/2 full is on there. Lug nut tourque, tire pressure, oil level. etc.
I got one.
It has 70 or so things a licenced mechanic is "supposedly" going to inspect and sign off on before the jeep is delivered.


The empty tank would tick me off.

My tank was topped off to it's limit when I picked it up.
Detailed to the 9's with not a single fingerprint on it.
Washer fliud was full, everything on the PDI was checked off.
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Old 06-07-2010, 03:24 PM   #19
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I think the PDI was there.. It was a late friday delivery.. Si I couldnt get anything done. Smelled new and all the fluids were perfect. Also got a full gas tank. It was just the loose lug nuts and then the different kind of lug nut. All 5 wheels had one or two different lug nuts..
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Old 06-07-2010, 03:32 PM   #20
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That's bad news man, when I bought mine... used... from a private seller... for $1000 less then he originally asked he filled the tank, scrubbed it all out, and then threw everything Jeep related he could into the back. Tires were good. He was even going to wash it for me, but since it was late-Nov in NEPA I told him to not waste his time.

And while I haven't ever bought a new car, if I'm spending that much on something I'd better receive the top notch treatment before leaving. I can remember when my mom picked up her 1996 Ford Explorer when it was brand new and she argued for a 1/2 hour with the manager that she wanted the dealer decal removed from the back or she would go and cancel the cashiers check and take her business to another Ford dealership. Needless to say... that decal was off
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Old 06-07-2010, 03:36 PM   #21
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Old 06-07-2010, 03:49 PM   #22
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I can remember when my mom picked up her 1996 Ford Explorer when it was brand new and she argued for a 1/2 hour with the manager that she wanted the dealer decal removed from the back or she would go and cancel the cashiers check and take her business to another Ford dealership. Needless to say... that decal was off

Oh my gosh!
I've done the same thing, when I bought - my 94 Exploder!
and on several cars since. That's funny!
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Old 06-07-2010, 08:45 PM   #23
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Remember them on your survey.

I had a full tank of gas, a new spare tire cover and my favorite stations preset on the satelite radio.

Also received the first oil and filter change free.
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Old 06-08-2010, 10:23 AM   #24
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My 10 Rubi was delivered perfect. Detailed and the sales rep. spent at least 40 min. with us regarding all of the features. When he saw that there was "only" 3/4 of a tank he had me take him for a test drive to make sure everything was O'K and he topped off the tank. Better experiance than I had with BMW. Also received a coupon for a free oil & filter change. I guess it all depends on the individual dealer and their priorites. This is the second Wrangler I purchased from them and hopefully not the last.
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Old 06-08-2010, 11:01 AM   #25
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Add only one tag screw to the list. Then they want to know why I want to put the Mopar parts on myself. Would you let this crew put on a tow hitch?

Since my Toyota experience was not much better for the FJ I had this is about par for the area including Mercedes.
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Old 07-11-2010, 11:01 PM   #26
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There were some really entertaining stories here so I figured it needed a bump :-) I found three 2010 Wranglers in my search this year and had problems with all of them (both minor and major). Sorry for the length!

The first...
Knew everything I wanted after a lot of research and a lot of browsing this forum. One of the dealers I test drove at found one 400 miles away with 30 miles on it, but said they couldn't flat bed it up because it was too close. I didn't want to take delivery with almost 450 miles on it, so bailed and continued my wait.

The second...
This one's a little fuzzy, I might be off on the days, but basically:

I finally found one local with about 30 miles on it. I took it for a 10 mile drive and negotiated my price that night. I was told I could pick it up the following Tuesday (Friday night drive, but long weekend). Tuesday came and I got a call first thing that it wouldn't be ready until Wednesday. No real reason given, but a lot of apologies.

On my ride to the dealership on Wednesday I got a call that there was a problem and it'd be another day. I was only a few minutes away so I went in anyway to see what the problem was. Apparently while they were detailing the Jeep, the Check Engine light came on and service was already gone.

On Thursday I called to see what the light was all about and they said it was a transmission issue and they'd have a new part in by Monday and it'd be ready then. Promised. Friday I called up early and told them I was bailing on the deal. I couldn't see paying this kind of money for a new Jeep that already needed service.

To be honest, I was both tired and excited when I was negotiating on the price, so I wound settling on $3,000 more than what I planned on paying for the Jeep, so I'm secretly glad it fell through.

The third...
I was almost ready to give up, but I continued to call around every few days to see what folks had coming in. I was pretty picky about the color and options (and apparently because Red Rock is a premium color or something it isn't around too much unless it's specifically ordered I was told).

Finally one of the Sales guys I had been in contact with emailed me to let me know they had a 2010 Red Rock Sahara in stock. I went to look at it but it was missing the soft top, the radio I wanted, and the remote start (sorry, I'm sure Radio's & Remote Starts aren't very Jeepish, lol). After very little negotiation I was able to get them all included and still be at the price point I wanted ($3k less than the last place).

The Good: The Sales Manager asked when I wanted to pickup the Jeep. I said tomorrow would be great if it's possible, and he says that if I can hang out for an hour, it'd be ready tonight (it's like 7pm at this point). Excited, I agree and hang out for an hour, mostly filling out paperwork anyway. Obviously the extras I wanted would be a bit longer.

The Bad: I went in the following weekend and had everything installed. By the time I got the hard top off a few days later I realized the soft top was not the OEM one that was in the manual or online. I really wanted the stock sunrider.

I sent a few emails and made a few calls to the sales guy, no answer. When I called the SM, he was extremely apologetic and assured me he'd take care of it. Two weeks later I had the right top and all was right with the world.
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Old 07-12-2010, 05:35 AM   #27
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Mine was deliverd in GREAT shape and with the gas tank full. My only problem was the asshole finance manager. He almost cost the dealership the deal because of him high pressure BS. He would not shut up about paint and interior protection and extended warranties. I am a cash buyer and told him three or four time I didn't want anything extra. He just kept pushing and pushing. Finally I got up and told him to take his deal and shove it. The general manager heard the rucus and came over to save the deal but they came close to not selling the Jeep bucause of the idiot finance guy. Other than thay, I love my Jeep and drive it every chance I get.
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Old 07-12-2010, 07:12 AM   #28
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Welcome. My dealer delivered my Jeep! The salesman had filled the gas tank and it was spotless. They had missed the rear mats but gave me a full set the following week. I was very happy with the dealer and unfortunately they have since closed.
Delivering any new car on Empty is customer relations suicide. The dealers need service revenue these days to stay alive, mistreating a new customer is plain dumb. Don't use them for service if you can find someone else.
A friend of mine brought a used Jeep and it came with half a tank of gas and no problems!
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Old 07-12-2010, 09:44 AM   #29
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I bought mine over the weekend and was annoyed that the washer fluid reservoir was empty. Other then that it was spotless, they even changed the bumper because there was a flaw on the original one that they noticed when they were cleaning it.
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Old 07-12-2010, 01:23 PM   #30
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Well I think my dealer experience tops all of the ones in this thread so far:

- there was no PDI. If there had, it might have prevented many of the problems.

- dealer explained nothing to me. I went in and signed the papers and he gave me the keys. That's it, that's all.

- I hopped in the jeep and drove it home, assuming (wrongly) that everything was in order.

- Missing from jeep (and remember I bought it new from the dealer):
*all the parts that come in the box for the soft top (I bought in Nov 09 and received the box parts in June 10 only after I called about 4 times - they kept saying they were on order)

* no mats (front or rear) - I finally bought those myself.

* no storage bag for hard top panels - I'm giving up on that.

- It was on empty - barely enough gas to get to a gas station.

The jeep itself is great - have had no problems yet -- but I won't be going back to that dealer - ever!!

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