I have a 2012 JKUR, and a Bully Dog GT gas tuner/programmer 40415. I should state here that the Bully Dog unit was originally purchased for a 2010 Dodge gas hemi truck, but Bully Dog lists the GT tuner's performance tuning and other features specifically on their site as "non-vehicle specific" and promises all future software updates will be free.
I uninstalled it from the Dodge truck before selling it. Based on their prior marketing brochure info, I was sure I'd be able to wait for them to come out with the programmer update for my 2011 Rubi, which I later upgraded to the 2012, when the new motor and tranny was put in (which I love.)
I read up here late this last week that their programming for the 2012-2013 for the Pentastar 3.6 was out and spent about 4 hours this weekend attempting to update the unit through their update agent. Tried everything; several automatic updates (each time after restarting, getting the message at the bottom of the screen that there was a new version available for my programmer and to run the update again); getting pushed to re-register the unit repeatedly (and during the registration being unable to change the device model away from it being a *diesel tuner*); formatting the SD disk in the unit and doing a full new install; multiple error codes and messages, most of which didn't make sense, like the SD card I just updated not being present; and their generally buggy software and instructions. After paying $499 for the unit in 2010, I was a bit bothered. It had worked very well on my Dodge; why all the issues now?
Well, after a call to their tech support this morning, I believe I found the answer. They require that you update your "non-vehicle specific unit" to a "-Hemi plus" version for $118, even though it's only a software update. They also don't list this fact anywhere on their web site, and have to read you the web address over the phone. It's at: Bully Dog - Gas and Diesel Performance
When you get there, you'll find that after going to the purchase page, the Features, Accessories, Gallery, Technical and Applications are all just blank pages, which is not a big deal but can leave one feeling like it was a bit of an afterthought on their part and that you are out on a bit of a limb with it. Kind of a bleeding edge experience.
I'm grateful they offer it at all, but at the same time as it's a software only update - thus promised previously to be free. This was one of the biggest reasons I paid extra for the Bully Dog originally - that they said all future software programmer updates would be free. So I'm rather bothered that I now have to pay about $120 to be able to use this programmer on my next rig - after waiting for them to come out with the programming for about 2 years.
In any case though, if anyone else is having similar issues, hopefully the link above will help them avoid spending 4 hours trying to sort it out since they do not apparently list this info anywhere on the site and their error messages and update verbiage can be erroneous.
The second rep (very helpful and friendly btw) that I spoke to this morning gave some more info. The tech explained that it took them 2 years to crack into the code on the Hemi's and Pentastars and that they then found they could make a new hardware version, but also found the changes required could in fact be made compatible with their older units through just a software update. So thankfully they did both. Howver ownership then decided to also charge for the software update version -IMO a breach of their former promise to consumers. He said someone else higher up in the food chain would have to authorize a free unlock code possibly, based on my concerns. I was sent to a supervisor's VM; I'm waiting to hear back on my concern re: their prior promises to users about free software updates. Will update the info as I get it.
Again, hope the link above helps save someone else time.