Instrument cluster shorted out, and my battle with Chrysler to get it repaired. - Page 3 - Jeep Wrangler Forum
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Old 03-19-2013, 04:48 PM   #61
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Got my Jeep back, and all is well.
So I then proceeded to take it home, and strip all my stuff off of it. I decided during this process that it's getting traded in. Given the number of problems I've had with it, and considering the warranty is up in July, I just can't risk more problems with my daily driver. I also will NEVER do business with Chrysler again. I'm absolutely gutted to have to do this, but it feels like the right decision. When I bought it, I intended to run it into the ground. Now I just want to run it off a cliff.
My plan will be to pick up something a little more reliable for daily duties, and then maybe buy a nice TJ in a while. Why a TJ? Simplicity. You'll have to forgive me, but my experience with my JK has taught me that they're just too complicated for their own good, and Chrysler is currently not up to the task of engineering them correctly. My instrument cluster shorting and causing all the chaos it did (and all the electrical problems I had with my Magnum) just reinforces that. I certainly don't dislike the JK, far from it. I wish all you guys the best of luck with yours, but as long as Chrysler is calling the shots with Jeep, they've lost me as a customer
You've had a rough go on this one my man. Good luck.

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Old 03-19-2013, 05:00 PM   #62
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You have certainly had a rough go... Safe travels!

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Old 03-19-2013, 05:08 PM   #63
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Originally Posted by Mr. Sinister View Post
Got my Jeep back, and all is well.
So I then proceeded to take it home, and strip all my stuff off of it. I decided during this process that it's getting traded in. Given the number of problems I've had with it, and considering the warranty is up in July, I just can't risk more problems with my daily driver. I also will NEVER do business with Chrysler again. I'm absolutely gutted to have to do this, but it feels like the right decision. When I bought it, I intended to run it into the ground. Now I just want to run it off a cliff.
My plan will be to pick up something a little more reliable for daily duties, and then maybe buy a nice TJ in a while. Why a TJ? Simplicity. You'll have to forgive me, but my experience with my JK has taught me that they're just too complicated for their own good, and Chrysler is currently not up to the task of engineering them correctly. My instrument cluster shorting and causing all the chaos it did (and all the electrical problems I had with my Magnum) just reinforces that. I certainly don't dislike the JK, far from it. I wish all you guys the best of luck with yours, but as long as Chrysler is calling the shots with Jeep, they've lost me as a customer
So this IS the very end of all your troubles. Sorry to hear man.
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Old 03-19-2013, 07:58 PM   #64
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Thanks. I hate that I feel like I have to do this, but I do have to do this. We forgive a lot of things because it's a Jeep, but it's just been too much.
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Old 03-19-2013, 08:06 PM   #65
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Thanks. I hate that I feel like I have to do this, but I do have to do this. We forgive a lot of things because it's a Jeep, but it's just been too much.
But . . but . . . honey badger don't care?
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Old 03-19-2013, 08:07 PM   #66
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Thanks. I hate that I feel like I have to do this, but I do have to do this. We forgive a lot of things because it's a Jeep, but it's just been too much.
I'm sorry that Jeep/Chrysler was so stupid as to drive off a Wrangler fan and great WF contributor like you have been. Sad....

May the road come up to meet you and your future ride.
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Old 03-19-2013, 08:21 PM   #67
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But . . but . . . honey badger don't care?
Strangely enough, Honey Badger DO care about getting back and forth to work.
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Old 03-19-2013, 08:23 PM   #68
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I'm sorry that Jeep/Chrysler was so stupid as to drive off a Wrangler fan and great WF contributor like you have been. Sad....

May the road come up to meet you and your future ride.

Thanks man, I may still post from time to time, and I may get another Jeep down the road, just an older and less complex one. I'm sure stories like this happen with all brands.

Right?
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Old 03-19-2013, 09:51 PM   #69
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Old 03-19-2013, 10:16 PM   #70
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See you over the next hill. Once you get the TJ come on back.
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Old 03-20-2013, 06:27 AM   #71
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What model year was the Jeep in question?
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Old 03-20-2013, 11:18 AM   #72
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I didn't play it, but if that vid is what I think it is, that's hilarious.

In a fun way, not to dis Mr. Sin.
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Old 03-20-2013, 06:39 PM   #73
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What model year was the Jeep in question?
2010.



Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
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Old 03-20-2013, 09:28 PM   #74
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2010.



Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
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Old 03-20-2013, 09:40 PM   #75
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2010.

Daggo and I go way back, lol. Well, at least to July 2010. We frequently argued with the same people.
Partners in the fight against idiocy.
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Old 03-20-2013, 10:04 PM   #76
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Partners in the fight against idiocy.
Also known as the Pentastar wars.
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Old 03-20-2013, 10:59 PM   #77
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Also known as the Pentastar wars.
Those were hard times Dags . . . hard times.
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Old 03-21-2013, 08:02 AM   #78
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Pentastar Wars, LMFAO!!
Truth my man, truth.
Who can forget the constant HID, cold air kit, and fuel octane questions?
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Old 03-21-2013, 09:36 AM   #79
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First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
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Old 03-21-2013, 11:23 AM   #80
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First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
So you are the guy who writes economic news releases for Obama?
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Old 03-21-2013, 01:35 PM   #81
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First of all, I too live in Fair Hill Md. So you had a short in your cluster, took it to the dealer. The dealer ordered you the part under warranty, the dealer got the part and installed it. But just not fast enough for you. So you "BASH" Newark Chrysler. It seems they did everything needed to please you, but that's not enough. You know that dealership has a very good reputation,with some of the best techs in the area.You know the dealer does not build cars and are not responsible for problems they may have. You should probably go over there and apoligize. Then trade your 2010 on a 2013 (see Ivan)
OK, since you're obviously looking to pick a fight, let's do this.
If you were actually blessed with the ability to comprehend what you read, you would have understood that I was very complimentary of the level of service I received from the Service Writer at NCJ.
Where I was NOT complimentary was at the upper levels of the dealership. I should NOT have to ask for a rental, the dealer should be offering, then sorting the matter out with Chrysler. This is COMMON fare with pretty much every other dealer I've had to get a rental from. That is called CUSTOMER SERVICE, and sticking up for your customers after the sale. This is also how you win repeat customers. Only when the dealership knew that Chrysler would cover a rental, did they even consider this. We're not talking a day or two, we're talking THREE WEEKS. NEVER did I criticize any tech, service writer, or salesman.
I am also very disappointed with Chrysler for not only failing to stock parts for their vehicles so situations like this never happen, but also their failure to hold their parts manufacturers responsible for producing for them. Since I'm sure you don't know, Chrysler, and many other manufacturers operate a "Just In Time" business model, which means they are really reluctant to stock parts, as this can be construed as costing them money. JIT manufacturing relies on being able to produce needed parts ON THE FLY, not in THREE DAMN WEEKS. So Chrysler saves money on not storing inventory, but now they're out 2.5 weeks of rental coverage. Can you understand the flaws here?
Lastly, I am HIGHLY disappointed in the Representatives Chrysler puts in the field. I was told by the Regional Rep that he could get this process expedited, and I was assured I'd have my vehicle back before the 20th, which was the original completion date. I shook the man's hand on it. Well, he DID technically keep his word, I got my Jeep back one day early. So when I posted about my meeting with him, and noted he seemed nervous and fidgety, it's probably because he knew he was lying straight to my face, and just telling me what I wanted to hear to get me out of there. He knew damn well this issue wasn't going above him, and it obviously never did. I had not even mentioned him since because I understood that I'm a nobody to a huge Corporation like Chrysler, as are you, as are all owners. But since you're stoking the fire, there you go.

If you call that an acceptable level of service, you simply do not know what good customer service is. So unless you have a little better argument to make, I suggest you go troll somewhere else.
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Old 03-21-2013, 02:55 PM   #82
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Well said!
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Old 03-21-2013, 03:10 PM   #83
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Very well said
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Old 03-21-2013, 03:15 PM   #84
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Well said!
^^^
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Old 03-21-2013, 03:16 PM   #85
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Mr Sinister, go trade the Jeep in like you said. You might be sad on the drive there but you won't even think about it once you're in a nice new.. reliable.. vehicle. I've gotten lucky with Jeeps but am now on my first Wrangler. If it gives me trouble then I'll be gone like you.

Have you considered a Ford? It's the only American company doing things right it seems.
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Old 03-21-2013, 03:40 PM   #86
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blah, blah, blah....
The bottom line is that the OP, who most of us here know from reading many of his posts in the past to be an intelligent, reasonable person, is not happy with the dealer's service.

Therefore, the dealer failed him. End of story.
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Old 03-21-2013, 04:44 PM   #87
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Thanks guys, and a special thanks to Up Hill Bill. I think my reputation around here buys me some credit with long time posters, and I appreciate that.

legitposter: It's already done. I didn't want to draw the process out, because I truly am upset about having to trade it. I considered a new Jeep, but I will not give Chrysler any more of my money. I have always loved Jeeps, and always will. It's just a bit of a shame in my mind to see the current state of affairs with not only Chrysler, but man big companies, and what they consider an acceptable level of service to their customers. I won't say what I did get, but I bought from a brand that we currently own a car from, and one we have owned cars in that past with, and they have always been top notch for us.
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Old 03-22-2013, 08:24 AM   #88
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Wow...(I'm not really a troll) I like that dealership.I was just trying to keep you in the Jeep family. I know the big picture, believe me, it's all corp. bs. Just because someone doesn't post 30 times a day...he's a troll!
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Old 03-22-2013, 09:01 AM   #89
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This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
http://news.google.com/newspapers?ni...g=6132,4338962
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Old 03-22-2013, 10:11 AM   #90
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Wow...(I'm not really a troll) I like that dealership.I was just trying to keep you in the Jeep family. I know the big picture, believe me, it's all corp. bs. Just because someone doesn't post 30 times a day...he's a troll!
That's not it. You just didn't appear to fully understand the situation, and where I was placing blame. You then came off pretty accusatory, and I am going to defend myself, especially when I and pretty much everyone else knows that I'm right. It's all good, I don't hold grudges.
If it makes you feel any better, I do think I'll save for a while and pick up a nice TJ for bad weather. I love Jeeps. Always have, always will. But my experience on the JK has soured me to them, and ever giving Chrysler my money in the future. I don't expect anyone else to feel how I do unless they're been through the same things.

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