Instrument cluster shorted out, and my battle with Chrysler to get it repaired. - Page 4 - Jeep Wrangler Forum
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Old 03-22-2013, 11:51 AM   #91
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Quote:
Originally Posted by Jeeperz Creeperz View Post
This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
Toledo Blade - Google News Archive Search
I definitely did do the research, and I knew there were issues here and there. Just not to this level, and on the same Jeep. I figured they would have had most of the bugs worked out, being as how the JK had been out since summer of 2006. That's 4 years to have addressed the issues,and yet to this day, some of the same problems still plague new Jeeps, and Chrylser often seems very reluctant to admit to them. The oil consumption thing and the upside-down oil control rings on the Mexican engines with the 3.8 is a prime example. A brand new engine eating a quart of oil every 1000 miles is "within acceptable limits"? That engine has been around for quite a while, and it was still an issue all the way up until 2012 when it got replaced by the 3.6? It's as if Chrysler knows they can put out a pretty inconsistently engineered product from a quality standpoint (and more so than average, as you mentioned), because it's the only one like it on the market, and it will always sell. I totally understand Wrangler loyalty. But I have no loyalty to a corporation. Do me wrong, you don't get my money. That's all this is. I'm not tying to talk anyone out of a Jeep purchase, but if my experience helps someone avoid potential issues or have a better base of knowledge when dealing with an issue in the future, I figure I owe that to a community that has been so good to me. If someone is just pissed off and thinks I'm bashing Jeep, they're just blind, and not looking at this objectively.

As far as a TJ is concerned, if it has some issues, it's not as big of a deal. It will be old and have a bunch of miles on it, so you expect it. You don't expect it on a 2.5 year old vehicle with 18k on the clock, at any price. The TJ will also not be my daily driver, so I won't have to depend on it.

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Old 03-22-2013, 11:53 AM   #92
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Quote:
Originally Posted by Jeeperz Creeperz View Post
This is why you reasearch a vehicle. I know many on this site bash consumer reports and JD Power and others for rating Jeep with higher defects per 100 than other manufacturers. Heck Land Rover has the worst but people still buy them.

You take your chances with any vehicle builder but you have better odds with some than others. I too have had a bad Chrysler but I have had 4 good ones too.

Still Jeep does have higher defects than others and both Chrylser and Fiat rate worse than many manufacturers. Hard core enthusiasts will forgive defects because they love the brand so much. Lets face it. There is no competition for the Wrangler. Name another convertible 4x4 SUV. How about one as capable off road?

To me the defect rating is like how many bullets you put in a pistol to play Russian Roulett. Do you want 3 bullets or 1? Die hard brand loyalists will point out that there are many who never have a defect but ignore the people that did. These reporting agencies simply report the numbers. Can you have a defective Honda and a problem free Jeep, yes but the manufacturer history shows you have a better chance of having a defective Jeep than Honda.

Since mine is not a daily driver and although I am a fan of Honda, they don't make a Wrangler. So for the fun factor, I put another bullet in, pulled the trigger and got a click. Mr Sinister got a bang.

PS research your future TJ well, there is no guarantee that you will find one that is problem free, although they are relatively easy to fix.

From 1999:
Toledo Blade - Google News Archive Search
What if we figured that the things that chrysler screws up so often are things that are so hard to actually screw up? I mean, it's always something that you'd think just wouldn't screw up. Like an instrument cluster. Infact, the reason I bought a jeep even though I hate chrysler was because most chrysler defects i have witnessed were all comfort type things. Automatic everything that break down, power reclining seats that stop working (most power seats are still manual recline for a reason!). Things that my jeep doesn't have at all. It's a lot harder to break that which is not there.

You also mention that your jeep isn't a daily driver. I wanted mine to be a daily driver, atleast in the winter, because of its 4 wheel drive capabilities. I drive a truck and my hometime is precious to me. Sometimes the roads are nearly impassable, and the extra traction is really nice. Until you get to where a semi laying on its side is blocking the highway for hours, anyhow. Which always seems to happen.

That said, i've had no electronics problem in my jeep other than that whole thing where i had to spit on my gas cap to make the gas cap light go out.

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Old 03-22-2013, 02:17 PM   #93
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Old 04-11-2013, 12:13 AM   #94
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My turn........ but.... I picked up my Jeep second week of February. At just about 500 miles, the fuse popped for the circuit that controlled some of the steering wheel/column functions.
  • Radio volume and channel buttons
  • Horn
  • Interior lights (dome)
  • Trip computer/tire pressure/MPG/etc.
So, I popped the hood, found the blown fuse and all of the functions returned except for the dome lights. They don't come on when the doors are open, nor do they come on with the turn signal stalk control. They do however, come on it I operate them manually.

I drove the Jeep to Florida when I had about 600 miles on it and upon my return was up to about 4000. The fuse did not blow and I had full functions (minus the dome lights) since. I had decided that I would wait until my first service to have the issue checked out.

So it begins. During the last week of March, I had an appointment for my first service and to have the electrical issue looked into. The tech was unable to find anything specific and needed more time. My Service Rep asked me to come back when they can keep the Jeep longer for more diagnostics to fix it.

Before I said anything, he up front offered me a loaner for the duration of the repair. The only thing he asked is that I throw him a reminder call on the Friday before my appointment this past Monday (sure, I shouldn't have to, but I wasn't leaving without a loaner).

I dropped the Jeep off Monday, was able to have a nice conversation with the technician. We spoke of clocksprings and pinched harnesses. He said he will be checking my entire wiring harness. So off I go in a Jeep (gas pig) Liberty.

End of day on Monday, phone call - haven't found the problem. End of day on Tuesday - Ruled out certain possibilities, still no definitive cause. End of day on Wednesday - the instrument cluster has the short and needs to be replaced. The problem is that they cant get one until next Tuesday for two reasons. 1. Availability. 2. The new cluster must be programed with my mileage, and then somehow certified (might be a state thing).

The tech was probably more upset about this than I. This will be a week that he now loses access to a loaner for other customers for way longer than he hoped. I'm a patient man, and my theory, which I expressed clearly, quality over speed. Take the time to do it right once.

So, I am now playing the waiting game. So far, I have not had to fight for anything about this from the service dept, from getting the repair done to a loaner. Hopefully it works out with no residual issues.

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Old 07-23-2014, 02:27 PM   #95
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Quote:
Originally Posted by ScottV63 View Post
My turn........ but.... I picked up my Jeep second week of February. At just about 500 miles, the fuse popped for the circuit that controlled some of the steering wheel/column functions.
  • Radio volume and channel buttons
  • Horn
  • Interior lights (dome)
  • Trip computer/tire pressure/MPG/etc.
So, I popped the hood, found the blown fuse and all of the functions returned except for the dome lights. They don't come on when the doors are open, nor do they come on with the turn signal stalk control. They do however, come on it I operate them manually.

I drove the Jeep to Florida when I had about 600 miles on it and upon my return was up to about 4000. The fuse did not blow and I had full functions (minus the dome lights) since. I had decided that I would wait until my first service to have the issue checked out.

So it begins. During the last week of March, I had an appointment for my first service and to have the electrical issue looked into. The tech was unable to find anything specific and needed more time. My Service Rep asked me to come back when they can keep the Jeep longer for more diagnostics to fix it.

Before I said anything, he up front offered me a loaner for the duration of the repair. The only thing he asked is that I throw him a reminder call on the Friday before my appointment this past Monday (sure, I shouldn't have to, but I wasn't leaving without a loaner).

I dropped the Jeep off Monday, was able to have a nice conversation with the technician. We spoke of clocksprings and pinched harnesses. He said he will be checking my entire wiring harness. So off I go in a Jeep (gas pig) Liberty.

End of day on Monday, phone call - haven't found the problem. End of day on Tuesday - Ruled out certain possibilities, still no definitive cause. End of day on Wednesday - the instrument cluster has the short and needs to be replaced. The problem is that they cant get one until next Tuesday for two reasons. 1. Availability. 2. The new cluster must be programed with my mileage, and then somehow certified (might be a state thing).

The tech was probably more upset about this than I. This will be a week that he now loses access to a loaner for other customers for way longer than he hoped. I'm a patient man, and my theory, which I expressed clearly, quality over speed. Take the time to do it right once.

So, I am now playing the waiting game. So far, I have not had to fight for anything about this from the service dept, from getting the repair done to a loaner. Hopefully it works out with no residual issues.

So what happened, Scott (assuming you're still around)?

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