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Old 07-12-2012, 05:50 PM   #1
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It's a JEEP - this should explain everything?

I went to the dealership for first oil change - 2012 Rubicon Unlimited

I had two complains and wanted somebody to look at them since the Jeep is only 3000 miles old - the dors needs to be hit realy hart to close, the front right dor is not alignet properly and the powered windows make very strange rubbing sounds when operated. For every thing in the list i got - It's a JEEP.

I told them that even It's a Jeep I want to have the doors closing without using all the force in the world and the windows to operate without too much noise. They told me If I want somebody to looka at the Jeep I have to leave it there for minimum 2 days.

Is this for real or the dealership is a joke?

Is it normal every problem in the car to be explained with - It's a Jeep?

I hope just the dealership is wrong

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Old 07-12-2012, 06:21 PM   #2
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Quote:
Originally Posted by oomis
It's not a car. It's a Jeep.

Can't speak to the door alignment issue, but you didn't buy a sedan, you bought a Jeep.
The door issue has nothing to do with the door but rather the weather stripping. Sometimes it slips out of place.

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Old 07-12-2012, 06:22 PM   #3
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that sounds unacceptable to me. My other car is a acura tl and the dealer is awesome anything we mention they jump on. I have not even done my first oil change yet but I would not accept those response from my jeep dealer
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Old 07-12-2012, 06:28 PM   #4
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Old 07-12-2012, 06:48 PM   #5
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I don't know about your power window issue but jeep doors do require more force than normal vehicles to close. That really is a Jeep thing. I've owned 5 and they've all been the same. I would suggest testing the doors on some other jeeps maybe at the dealer and see if yours are the same. If you still think yours are harder then at least you have something to base your argument off of with your dealer.

And I do apologize that you're getting some flack. But for future reference most Jeep owners take referring to a Jeep as a car or truck as somewhat of an insult to the Jeep. I can't really explain it to you. It's kinda like the jeep wave thing that no one likes to talk about for some reason. Jeepers are kinda weird. Don't worry it'll rub off. Lol.

Welcome to the forum. It really is a fun and informative place. Hope you enjoy your new jk.
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Old 07-12-2012, 06:52 PM   #6
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dealer

hi, i would try another jeep dealer
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Old 07-12-2012, 06:53 PM   #7
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That's what your warranty is for. I know it's inconvenient but you have to do what you have to do.

The door being hard to shut is common until the seals soften up. Try keeping a window cracked to relieve some cabin pressure.

The windows should not make noise.

Let them fix it.
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Old 07-12-2012, 06:57 PM   #8
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Is the noise coming from the motor or is it actual window rubbing the rubber
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Old 07-12-2012, 07:00 PM   #9
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Quote:
Originally Posted by kjeeper10

The door being hard to shut is common until the seals soften up. Try keeping a window cracked to relieve some cabin pressure.
This is a good suggestion, i know i have to shut my doors pretty hard when the top is on and windows are rolled up. I have manual windows, though, so i don't have insight into that department.
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Old 07-12-2012, 07:09 PM   #10
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I got mine really muddy and some of it slipped into the window channel. I don't know what kind of noise yours is making but mine made a horrible scraping sound every time I powered up our down. On the door difficulty it took me awhile before I was getting my door shut on the first try, I was not used to shutting them that hard on my previous vehicles.
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Old 07-12-2012, 07:20 PM   #11
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Originally Posted by N3M0 View Post
Is the noise coming from the motor or is it actual window rubbing the rubber

It is mechanical noice lige gear is not meshed good and it is very loud last 1/3 of the travel when closing.

The doors might be the Jeep way because of extra door seal - I am fine with that but if you can see and feel that front right door is higher than it shuold be and it is rubbing metal to metal when you close it it shuold be taken care of or it has to be in the manual as this is normal for the jeep.

My point was - this is $40 000 vehicle which is 2 months old with extended warranty paid and if I have questions they has to be better addressed than It's a Jeep.

My wife's nissan 1/2 the price of my Jeep got 10000 times better attitude at the dealership /to those who will recommend to sell the Jeep and get nissan - thank you but no, thanks/

My question was if because It's a Jeep all kind of defects and malfunctions are normal and acceptable

And I like the Jeep and enjoy it every second /unless I am not using the power windows /
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Old 07-12-2012, 07:28 PM   #12
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Quote:
Originally Posted by TheGunMan

It is mechanical noice lige gear is not meshed good and it is very loud last 1/3 of the travel when closing.

The doors might be the Jeep way because of extra door seal - I am fine with that but if you can see and feel that front right door is higher than it shuold be and it is rubbing metal to metal when you close it it shuold be taken care of or it has to be in the manual as this is normal for the jeep.

My point was - this is $40 000 vehicle which is 2 months old with extended warranty paid and if I have questions they has to be better addressed than It's a Jeep.

My wife's nissan 1/2 the price of my Jeep got 10000 times better attitude at the dealership /to those who will recommend to sell the Jeep and get nissan - thank you but no, thanks/

My question was if because It's a Jeep all kind of defects and malfunctions are normal and acceptable

And I like the Jeep and enjoy it every second /unless I am not using the power windows /
Be "nice" to the dealer/service people Rule #1

Get on their good side. "Thank you" can you please help me" s**t Bring them a coffee/donuts.

Butter them up so when you do roll up with a 5" lift and 40" tires, driveshafts are dragging on the ground, they will fix it on jeeps dime
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Old 07-12-2012, 07:42 PM   #13
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Quote:
Originally Posted by TheGunMan

It is mechanical noice lige gear is not meshed good and it is very loud last 1/3 of the travel when closing.

The doors might be the Jeep way because of extra door seal - I am fine with that but if you can see and feel that front right door is higher than it shuold be and it is rubbing metal to metal when you close it it shuold be taken care of or it has to be in the manual as this is normal for the jeep.

My point was - this is $40 000 vehicle which is 2 months old with extended warranty paid and if I have questions they has to be better addressed than It's a Jeep.

My wife's nissan 1/2 the price of my Jeep got 10000 times better attitude at the dealership /to those who will recommend to sell the Jeep and get nissan - thank you but no, thanks/

My question was if because It's a Jeep all kind of defects and malfunctions are normal and acceptable

And I like the Jeep and enjoy it every second /unless I am not using the power windows /
Im with you man. Whether its a Jeep thing or not you are paying 40k for a vehicle it should be the way you want it/expected it to be
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Old 07-12-2012, 07:45 PM   #14
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If your Jeep door weighed as much as an Acura door it would shut with the same ease as shutting an Acura door. Try taking off an Acura door then carrying it in to the garage so you can drive doorless. End of discussion.
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Old 07-12-2012, 07:50 PM   #15
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If your Jeep door weighed as much as an Acura door it would shut with the same ease as shutting an Acura door. Try taking off an Acura door then carrying it in to the garage so you can drive doorless. End of discussion.

I've never touched Acura in my live
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Old 07-12-2012, 07:52 PM   #16
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Originally Posted by kjeeper10 View Post
Be "nice" to the dealer/service people Rule #1

Get on their good side. "Thank you" can you please help me" s**t Bring them a coffee/donuts.

Butter them up so when you do roll up with a 5" lift and 40" tires, driveshafts are dragging on the ground, they will fix it on jeeps dime

I was nice - I just asked "Can you please ask the mechanics to take look at the doors and check if they close as they should and also can they please look at the windows"

Not like starting a love story, but polite enought I think
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Old 07-12-2012, 08:06 PM   #17
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I'm sorry that you are having these problems. You might try contacting your salesman or the dealership's general manager. Explain the problems and have him make an appointment to have these items checked out. It could have been that they were busy and didn't want to get further behind by an unexpected service request. Don't get me wrong, I loathe my local dealer, but you have to work with them to get what you want. Hope everything gets taken care of to your liking.
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Old 07-12-2012, 08:13 PM   #18
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I bought my jeep used and I noticed i really had to slam the doors to close them too. But after inspecting i found that most of the door weather stripping had slipped out of its channel. Once i pushed it back in they seemed much easier to close and the stripping hasn't come out again.
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Old 07-12-2012, 08:16 PM   #19
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you could take the doors off..

Then you won't have to close it or fret over the electric window sound!

It's a Jeep! :whistle:
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Old 07-12-2012, 08:24 PM   #20
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The 2012 freedom tops have additional/thicker weatherstripping now that adds extra pressure to the top seam of the door causing it to be harder to shut. It doesn't actually require you to slam it, just change your methods a little. If you hold the handle and close it firmly (not letting go mid swing) it closes easily. Also you can place your hand on the upper frame of the door as it closes instead of using the handle. Both of these methods will give you the solid seal.

.... OR you can take the freedom panels off and use a Spiderwebshade or similar and not worry about the closing door technique.
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Old 07-12-2012, 08:56 PM   #21
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Quote:
Originally Posted by kjeeper10 View Post
Be "nice" to the dealer/service people Rule #1

Get on their good side. "Thank you" can you please help me" s**t Bring them a coffee/donuts.

Butter them up so when you do roll up with a 5" lift and 40" tires, driveshafts are dragging on the ground, they will fix it on jeeps dime
Doesn't a 5" lift void the warranty?
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Old 07-12-2012, 08:58 PM   #22
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Smart a$$ service writers torque me. Even the small complaints need to be treated with respect and handled properly. That writer did nothing to gain loyalty and should be in a different line of business. The OP is in Nevada. Anyone in that area have a recommended dealer for the OP?
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Old 07-12-2012, 09:00 PM   #23
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At my local dealership, they have service reps. Mine is really good about addressing any of my problems, And a plus....she's easy on the eyes and is a multiple Wrangler owner, so she tends to go the extra mile for Jk owners.
GunMan, when nice fails to work, frequent and annoying should be next on your list. I'm with you, keep buggin' them until your problems are right, cause once that warranty's gone you're on your own. Good luck.
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Old 07-12-2012, 10:36 PM   #24
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Well since we only have your side of the story we dont have much to go on. What you may be experiencing are common traits to the wrangler. Typically the doors are hard to shut because of the tight door seals and light weight. If they were heavy it would not be much of issue. Second the window rubbing in kinda normal on new Jeeps. Its the window seal and it just needs to be cleaned. Wipe it with a clean rag and rubbing alcohol. That should help until it gets more broken it. Please remember not all cars and trucks are built the same. When the dealer said its a Jeep thing he could have been right. Most of the engineering and costs on Jeeps go to what you dont see. Its engineered as a off road vehicle to dont espect it to be as smooth or comfortable as a Acura. Plain and simple. I mean if I went from a Jeep to a Acura and said, damn this thing dont take trails like my.Jeep did, its kinda the same thing.
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Old 07-12-2012, 10:39 PM   #25
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Jeep doors are harder to close but should not be out of line. Power window noise doesn't sound normal. Dealer is giving you the runaround. Most dealers are clueless with mods but basics like power window motors they should be on top of. I'd go someplace else before they break something.
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Old 07-12-2012, 11:32 PM   #26
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I am not complaining about the jeep - it is great.

My question again is if because It's a Jeep all kind of defects and malfunctions are normal and acceptable

and if the answer is yes how I can miss that in the marketing material I got for it

I always told Jeep means quality

It is clear that this dealership is a joke, I will try another one where I hope people working there have clue what is all about. The attitude is what makes me unhappy. Even the Jeep is made to hit the door with all the force in the world or the windows has to make the most scarry noices in the univerce if it is explained in the right manner to the customer /I am a customer/ I can live with it.

The option to take the door off so I will not have the problems with windows and doors is not working in my case - it is 120 here and I am transporting 20 mo old todler so no doors is crazy
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Old 07-12-2012, 11:46 PM   #27
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Calling Chrysler customer service and asking them to "open a case" on your problems may do some good. Chrysler is doing a much better job than they used to with customer warranty complaints. You might be pleasantly surprised what a call to the dealer from Chrysler will do to help your case. Can't hurt.

Also can't hurt to let the dealership know they can't just kiss you off with their "it's a Jeep" line.


And, welcome to WF... glad I came to your thread AFTER Barrie cleaned it up! Thanks Barrie!
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Old 07-12-2012, 11:54 PM   #28
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Please explain what you mean by defects and malfunctions. Not sure I understand, are you saying the the design of the doors is a defect. The Jeep is rugged by design so naturally its not going to have great onroad traits. The door motors might be more noisy and the doors might be hard to shut but those are just characteristics of the Wrangler. Get a second opinion first.
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Old 07-13-2012, 12:02 AM   #29
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Please explain what you mean by defects and malfunctions. ...
Read the OP again. He says he can see that the front passenger door is misaligned. And, he has 3 other power windows to compare the "noisy" one to.
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Old 07-13-2012, 12:22 AM   #30
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Uh no he said all the windows make noise. So its a problem or design? The door alignment issue should have been addressed though.

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