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Old 11-03-2012, 12:19 PM   #1
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Just got my 2013 Owners Manual!

Let me just start out by saying that I love the salesperson at my local dealership. Awesome to work with, no games, great communication, did everything a salesperson should do. I know who I'm going to when the time comes to buy another jeep. No questions.

I was a bit annoyed that my new jeep only came with a "User's Guide" and not a full "Owner's Manual". No biggie. The guide said I can request a free copy from my dealer or call an 800 number. I shot an email to my dealer asking for a copy. They said no problem. They would mail me a printed copy. Cool!

A few days later I have an oil case sitting at my front door from the dealership. It first I thought they mailed me a free oil change, but when I open it up I saw that it was my printed owners manual... all 655 pages... single sided. I love it! How many dealerships would do this for their customers? I just called the 800 number.
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Old 11-03-2012, 12:23 PM   #2
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I leave mine at the office. Just the small stuff is in the Jeep.

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Old 11-03-2012, 12:31 PM   #3
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LOL!

I love the pics! Too funny!
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Old 11-03-2012, 06:11 PM   #4
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Great pics! I think I will hang on to the downloaded version!
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Old 11-03-2012, 06:25 PM   #5
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Nice!

I called the 800 number last week, spent 30 seconds giving the operator my information, and my manual arrived day before yesterday via UPS. It also came with the warranty book.
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Old 11-03-2012, 06:30 PM   #6
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Funny, how long do u think it took to print it?
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Old 11-03-2012, 06:34 PM   #7
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Omg what a waste! Thats too funny - the pics cracked me up. Though the real manual isn't too much better! I have the pdf on my phone, takes up less room.
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Old 11-03-2012, 06:38 PM   #8
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Wow..that is crazy. I also prefer having a hardcopy version...and saw a thread here with an 800 number to get one for free. I can't believe the dealer actually printed that.

BTW, thanks again to whoever posted that thread. Awesome stuff. Chrysler sent it out and didn't even charge for shipping.
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Old 11-03-2012, 07:00 PM   #9
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Quote:
Originally Posted by Lotrat View Post
Let me just start out by saying that I love the salesperson at my local dealership. Awesome to work with, no games, great communication, did everything a salesperson should do. I know who I'm going to when the time comes to buy another jeep. No questions.
Manny Hernandez at Bob Baker?
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Old 11-03-2012, 07:04 PM   #10
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This reminds me to put the PDF on my phone. Great pics, very funny!
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Old 11-03-2012, 07:50 PM   #11
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Thanks for the laugh!
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Old 11-03-2012, 09:29 PM   #12
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Hilarious pictures! Thanks for the laughs!
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Old 11-03-2012, 09:52 PM   #13
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How do I get this for free? I have a 2012
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Old 11-03-2012, 09:58 PM   #14
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Ha that is freakin funny.
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Old 11-03-2012, 09:59 PM   #15
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I still don't have mine!
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Old 11-03-2012, 10:05 PM   #16
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what does the 2013 owners manual say about oil type..

since I've read on some of these posts that the oil type changed from 2012 to 2013 on the oil caps... what's the manual say?

2012 manual page 520 says 5W-30, page 539 also says 5W-30.

also on page 539 it says the fuel selection is 87 octane, has that remained the same in the 2013 manual?
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Old 11-03-2012, 10:33 PM   #17
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5W-20 and 87 octane for the 2013's
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Old 11-03-2012, 10:45 PM   #18
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Those pics are so damn funny!! But on a serious note, the manual fits in the compartment under your Jeep cargo mat in the back
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Old 11-03-2012, 11:40 PM   #19
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Wow that is funny. It makes you wonder, did this dealer not know that Jeep has these printed for customers that request one? Regardless, great post and hilarious photos
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Old 11-03-2012, 11:48 PM   #20
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How do I get this for free? I have a 2012
Contact Jeep
1-877-IAM-JEEP (426-5337)
Customer Care, New Vehicle Information and Frequently Asked Questions
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Old 11-03-2012, 11:55 PM   #21
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5W-20 and 87 octane for the 2013's
did they actually update the manual is what i was looking for.
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Old 11-04-2012, 12:20 AM   #22
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Haha, that's awesome of them though. Kudos!
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Old 11-04-2012, 12:36 AM   #23
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did they actually update the manual is what i was looking for.
Yes
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Old 11-04-2012, 10:59 AM   #24
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Those pics are so damn funny!! But on a serious note, the manual fits in the compartment under your Jeep cargo mat in the back
You are the man! The lid closes too.
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Old 11-06-2012, 10:25 AM   #25
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Well, the wait is over. I got my full owner's manual from Jeep. Looks so tiny compared to my other copy.
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Old 01-03-2013, 07:11 PM   #26
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This thread just saved my printer... and for that it gets a bump!
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Old 01-03-2013, 10:12 PM   #27
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lol
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Old 01-03-2013, 10:29 PM   #28
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I see your from Carlsbad too. I dealt with Bob Baker today on a new Wrangler. Pretty mellow experience. They offered to print the manual as well. I figured I'd just use the PDF after they told me it was 600+ pages to print.
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Old 01-03-2013, 11:25 PM   #29
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Since I manage technical publications, labeling, documentation control and global product releases for a medical device company, I had a good laugh when I saw these photos.

In defense of this process, the background behind Chrysler's cheapness is the idea that customer's can download the most recent released PDF and view from a PDA or print the page that's needed, at the time it's needed.

It's a huge challenge to maintain global documentation and change control in an environment of constant change. I caputured VOC on this subject a year ago and the results were that 97% of end users have access to the internet to download technical documentation. Most want online access with daily/weekly notifications a change occurred.

Anyway, I often use Chrysler Jeep as an example of what customers need and want to enhance the user experience.

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Old 01-04-2013, 12:16 AM   #30
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I called the number and thought they sent me a phone book! ..... Lol but I like and it does contains some good info.

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