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Old 08-22-2013, 04:42 PM   #1
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Like a punch in the gut....

On Aug 2nd, I picked up my '14 Jeep....my first ever new car, and something that I had been eagerly anticipating for 2 and half years...

One week later, Aug 9th....before I even get the dealer tags off of it, I took a rock in my windshield while going down the highway. The initial impact was so small that I couldn't even find it after a quick inspection.

The next morning, I saw a small spiderweb on the glass......and decided I would take it to my local glass shop first thing that next monday morning....."It can wait two days", I said.

Monday morning I called the glass shop, and they told me to bring it by that day at noon, the glass repairer was booked up that morning......The glass looked the same as it had 2 days before, so I parked it at work until my lunch break..........That Monday was blisteringly hot and when I returned to my Jeep, the spiderweb had turned into crack several inches long, and was now no longer repairable.

The glass place said they'd order me a new one and that I could expect it to be there in 4-5 days.......5 Days later, I called back to check, and was told the windshield still hadn't arrived

By that point, the crack had progressed to the point where it ran completly from top to bottom and most of the way across the windshield.....so sadly, I parked my brand new jeep, swallowed my pride, and borrowed the beat up pickup truck that I had just sold to my father in law when my Jeep had arrived.

The following (this past) Monday, the glass shop called and told me the replacement glass was in, and I could have it installed whenever I wished. I told them I had to leave work to go home and pick up the Jeep, but that I would have it to them that day.

Just as I was going out the door, the glass shop told me that they had opened the shipping box and discovered that the replacement windshield was completely shattered and that another one would have to be ordered.


That was last monday.....I got to enjoy my new Jeep for all of one week before this happened......now it's been a week since I parked it.



Who is going to have a glass repair kit in his garage from now on? This guy.

Any other suggestions out there for prevention? I'm crazed enough that I was actually considering trying to find the film that 3m makes that protects windows from bomb blasts.

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Old 08-22-2013, 04:47 PM   #2
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Sorry to hear your predicament. Hope you get it fixed soon. Blast film wouldn't help you though. It goes on the inside of the glass and prevents shards of glass from blowing into the building (vehicle?). Doesn't keep it from cracking or breaking.

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Old 08-22-2013, 04:47 PM   #3
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Sucks about the windshield
It took about 3 weeks for my windshield to get chipped.
Welcome to the world of vertical windshields.
Hope you got the one with the little Jeeps in the corner.
Now go drive over a bunch of rocks for some payback.
You'll feel better!
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Old 08-22-2013, 04:48 PM   #4
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It's the price you pay with this type of vehicle where the windshield is fairly upright. Same thing on the guys with FJs. Your situation is frustrating but it will get fixed!

It's luck of the draw. I've had my Jeep since January and it's been hit so many times by rocks, even a bird hit the windshield while on the freeway and scared the CRAP out of me it hit so hard! So far no cracks for me but I expect it at some point as I drove an FJ as well.
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Old 08-22-2013, 05:00 PM   #5
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If you dont already - add full glass to your insurance policy. Its cheap and worth every penny. I have geico and I can get 3 replacements a year at no cost to me.

I had a star that could not be repaired and I had a windshield the next day - OEM glass with the JEEP logos.

There is no way i would have waited a week..I would have found another shop - you must have been dealing with a mom and pop glass company.

All window replacment companies generally deal with one central glass supplier. Here in Tucon there is a 50,000 sq ft warehouse that all the glass shops get their glass from....they stock ALOT of factory windshields.
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Old 08-22-2013, 05:06 PM   #6
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Happened to my JK after having it only 6 months. Looked like a small bullet hole with a water bubble. Safelite repaired it but since it was in my line of vision my eyes kept being drawn to it. Kind of like when I say don't think of a pink elephant. Anyway, I went back and they just replaced the windshield. Glad I have full glass on my insurance. The price you pay for the Jeep style.
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Old 08-22-2013, 05:08 PM   #7
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I've had to replace 2 so I feel your pain. 2nd, find another glass shop!! My 1st replacement was around my home, got it installed the next day, the 2nd one , I was 200 miles from home and it was replaced that day. I hope you have better luck and enjoy your new ride.
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Old 08-22-2013, 05:09 PM   #8
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Quote:
Originally Posted by gorillahydrographics View Post
if you dont already - add full glass to your insurance policy. Its cheap and worth every penny. I have geico and i can get 3 replacements a year at no cost to me.

I had a star that could not be repaired and i had a windshield the next day - oem glass with the jeep logos.

There is no way i would have waited a week..i would have found another shop - you must have been dealing with a mom and pop glass company.

All window replacment companies generally deal with one central glass supplier. Here in tucon there is a 50,000 sq ft warehouse that all the glass shops get their glass from....they stock alot of factory windshields.
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Old 08-22-2013, 05:12 PM   #9
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I've had two replaced in 4 months of ownership. My wife has had hers repaired.

I'm surprised you're having so many issues. My insurance company was able to get my two replacements the SAME DAY. The worker said he picked the windshields up directly from a Jeep dealer on his way to my home. It's the correct windshield with silly jeep logos etc.

Like the guy above already said... Pay for COMPREHENSIVE GLASS on your insurance policy and make them handle it.
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Old 08-22-2013, 05:14 PM   #10
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Next time call safelite auto glass. They will be there the next day and do it at your house or work place. Welcome to the Jeep busted windshield club.Ive lost count of how many Ive had replaced over the years .Sons TJ needs one right now.
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Old 08-22-2013, 05:17 PM   #11
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Why do u park the jeep for a crack? I drive with mine busted all the time. I wait until its to messed up to replace it.
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Old 08-22-2013, 05:22 PM   #12
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Quote:
Originally Posted by MattK View Post
It's the price you pay with this type of vehicle where the windshield is fairly upright. Same thing on the guys with FJs. Your situation is frustrating but it will get fixed!

It's luck of the draw. I've had my Jeep since January and it's been hit so many times by rocks, even a bird hit the windshield while on the freeway and scared the CRAP out of me it hit so hard! So far no cracks for me but I expect it at some point as I drove an FJ as well.
I drove a TJ as my DD from '00-'08. I got hit by lots of rocks and crap, but never got so much as a chip, not once. On one occasion a good sized pheasant flew across the road in front of me as I was passing another vehicle on a narrow two-lane road, traveling roughly 75mph, hitting the windshield with a large bang and immediately blinding me by coating the windshield with a gory mass of blood, guts and feathers. I tried to stay calm as I slowed the vehicle, re-entered my lane behind the car I was trying to pass, and pulling over to the side of the road to assess the damage. None to the Jeep nor to the windshield. The pheasant didn't do well, however. That incident scared the s**t out of me. I concluded that the windshield of that TJ was a tough one. Hopefully the one on the new JK will be just as tough!
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Old 08-22-2013, 05:26 PM   #13
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Why do u park the jeep for a crack? I drive with mine busted all the time. I wait until its to messed up to replace it.

This.

I thought the same thing.

I know that some states get grumpy about cracks around inspection time, but if its not totally smashed, would the cops care?
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Old 08-22-2013, 05:26 PM   #14
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Windshields are saf-t-glas, 2 sheets of glass bonded to a plastic sheet core. It takes lots of damage before it is in danger of collaspe. My wife drove her Toyata with a runner from top to bottom and across the windshield. It finally got in her field of vision before she replaced it.
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Old 08-22-2013, 05:30 PM   #15
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^^ My '68 Mustang has a vertical crack from top to bottom dead center. It's been there since 1994. 75000 miles or so. I have not replaced it because it is likely the original glass. It has a 1978 Air Force Base pass still on it.
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Old 08-22-2013, 05:47 PM   #16
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To answer a few questions

I do have comprehensive glass coverage (added the day before the rock strike, horray for me!) so no cost for me, just inconvenience.

I parked it not because I'm concerned it may get to the point where water can get into the cab...I don't want to worry about water damage to my dash.

It is a mom and pop operation that I'm going through, but they get the glass from the local dealership, which has a bad enough reputation that I drove 3 hours away to pick up my Jeep. Either I go through this shop, or the dealership itself....its a small town so I don't have a lot of options.

Anyways, just wanted to vent a little.......grrrrrrrr
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Old 08-22-2013, 05:47 PM   #17
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mine hasnt cracked yet (knock on wood) and i've been driving her for about a year. My friend had a crack in his about a week ago and called safelite and they said his first windshield is free, is that an insurance thing or a safelite thing?
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Old 08-22-2013, 05:50 PM   #18
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Another reason to park it: frankly its embarrassing.

It wouldn't be so bad if it had some miles on it, but it looks pretty terrible having a busted windshield when the rest of the rig is sparkling.

Maybe I should take it out and wheel the hell out of it
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Old 08-22-2013, 05:58 PM   #19
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Its not an embarrassment at all, its a badge! Wear it proudly my friend.

And to think, now that the Jeep is "broken in", you needn't worry about that pin striping or pesky door ding.

All sorted I say!
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Old 08-22-2013, 05:59 PM   #20
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On my 2010 I went through 10 or 11 windshields. My glass guy keeps a JK windshield in stock at all times and probably goes through 60 or more a year. JK's are fairly common out here.
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Old 08-22-2013, 06:08 PM   #21
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Quote:
Originally Posted by Rack Ops View Post
On Aug 2nd, I picked up my '14 Jeep....my first ever new car, and something that I had been eagerly anticipating for 2 and half years...

One week later, Aug 9th....before I even get the dealer tags off of it, I took a rock in my windshield while going down the highway. The initial impact was so small that I couldn't even find it after a quick inspection.

The next morning, I saw a small spiderweb on the glass......and decided I would take it to my local glass shop first thing that next monday morning....."It can wait two days", I said.

Monday morning I called the glass shop, and they told me to bring it by that day at noon, the glass repairer was booked up that morning......The glass looked the same as it had 2 days before, so I parked it at work until my lunch break..........That Monday was blisteringly hot and when I returned to my Jeep, the spiderweb had turned into crack several inches long, and was now no longer repairable.

The glass place said they'd order me a new one and that I could expect it to be there in 4-5 days.......5 Days later, I called back to check, and was told the windshield still hadn't arrived

By that point, the crack had progressed to the point where it ran completly from top to bottom and most of the way across the windshield.....so sadly, I parked my brand new jeep, swallowed my pride, and borrowed the beat up pickup truck that I had just sold to my father in law when my Jeep had arrived.

The following (this past) Monday, the glass shop called and told me the replacement glass was in, and I could have it installed whenever I wished. I told them I had to leave work to go home and pick up the Jeep, but that I would have it to them that day.

Just as I was going out the door, the glass shop told me that they had opened the shipping box and discovered that the replacement windshield was completely shattered and that another one would have to be ordered.

That was last monday.....I got to enjoy my new Jeep for all of one week before this happened......now it's been a week since I parked it.

Who is going to have a glass repair kit in his garage from now on? This guy.

Any other suggestions out there for prevention? I'm crazed enough that I was actually considering trying to find the film that 3m makes that protects windows from bomb blasts.
And you can't drive it in the meantimeme why?
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Old 08-22-2013, 07:29 PM   #22
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Mine cracked in the first 60 days.
The first 2 replacements that were sent to my dealer arrived completely shattered.
The third was fine and 8 months later, its still good.
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Old 08-22-2013, 07:53 PM   #23
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Yeah the safety glass is some tough stuff. I took an 8ft 2x4 to the windshield of a Saab at 75mph. The impact area shattered into tiny bits and multiple long cracks went everywhere, but it held together fine until I got it fixed 2 days later.

To avoid the delays I suggest finding a well regarded shop with a full inventory for future replacements. I've got a great shop which has been able to schedule appointments as soon as the next day if I'd like. Living in MA, our insurance is required to replace glass to OEM spec with no deductible.
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Old 08-22-2013, 08:22 PM   #24
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Less than three months and my windshield's cracked. Sucks, but that's a Jeep for ya.
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Old 08-22-2013, 08:27 PM   #25
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Happens to the best of us. I've never been so wise to the direction the wind is blowing. Now I know before I set out. Avoid semis at all costs!
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Old 08-22-2013, 09:55 PM   #26
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Mine's cracked less than a week after I got it. The crack runs from driver side to passenger side. Been there for a year now I drive it everyday, and I'm not gonna bother to replace it until safety inspection requires it.
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Old 08-22-2013, 10:02 PM   #27
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Quote:
Originally Posted by Rack Ops View Post
On Aug 2nd, I picked up my '14 Jeep....my first ever new car, and something that I had been eagerly anticipating for 2 and half years...

One week later, Aug 9th....before I even get the dealer tags off of it, I took a rock in my windshield while going down the highway. The initial impact was so small that I couldn't even find it after a quick inspection.

The next morning, I saw a small spiderweb on the glass......and decided I would take it to my local glass shop first thing that next monday morning....."It can wait two days", I said.

Monday morning I called the glass shop, and they told me to bring it by that day at noon, the glass repairer was booked up that morning......The glass looked the same as it had 2 days before, so I parked it at work until my lunch break..........That Monday was blisteringly hot and when I returned to my Jeep, the spiderweb had turned into crack several inches long, and was now no longer repairable.

The glass place said they'd order me a new one and that I could expect it to be there in 4-5 days.......5 Days later, I called back to check, and was told the windshield still hadn't arrived

By that point, the crack had progressed to the point where it ran completly from top to bottom and most of the way across the windshield.....so sadly, I parked my brand new jeep, swallowed my pride, and borrowed the beat up pickup truck that I had just sold to my father in law when my Jeep had arrived.

The following (this past) Monday, the glass shop called and told me the replacement glass was in, and I could have it installed whenever I wished. I told them I had to leave work to go home and pick up the Jeep, but that I would have it to them that day.

Just as I was going out the door, the glass shop told me that they had opened the shipping box and discovered that the replacement windshield was completely shattered and that another one would have to be ordered.


That was last monday.....I got to enjoy my new Jeep for all of one week before this happened......now it's been a week since I parked it.



Who is going to have a glass repair kit in his garage from now on? This guy.

Any other suggestions out there for prevention? I'm crazed enough that I was actually considering trying to find the film that 3m makes that protects windows from bomb blasts.
Although my Jeep has been unscathed over the last two years, my other two vehicles have had their windshields broken. I used safelite through geico, and was very happy with the work, and it didn't cost me a nickel. Are you sure your insurance doesn't cover glass?
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Old 08-22-2013, 10:07 PM   #28
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Mine cracked within 300 miles of owning it. Low enough that I doesn't bother me. Now if it is in eye sight, I grumble and replace.
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Old 08-22-2013, 10:15 PM   #29
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Expect it...and make sure your insurance covers most of it. I've had it happen on all my jeeps.
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Old 08-22-2013, 11:14 PM   #30
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This happened to my 1.5 month old Jeep. Was riding down the road and a rock hit my windshield and chipped it. The SAME DAY, I parked it in my driveway after work. I came out an hour later and there was a crack now too....NO WHERE NEAR the chip. It started at the very bottom edge of the windshield and went up about 3 inches or so, then went right for about an inch. There was no chip anywhere near it...it just seemingly cracked for no reason. I found a thread on here talking about an issue with this happening to 13 JK's and that Chrysler is aware of it. I took it to the dealer the next day. By that time, the crack had grown and splintered ever so slightly as to make it look like it could be a chip. The dealer saw that and tried saying it was a rock chip. I was adamant that it wasn't...so they took pics to send to Chrysler. When I didn't hear back after 3 days, I called Jeep customer service and explained the entire situation. After 5 mins on hold, he came back with the service manager from the dealership conferenced in and arranged for a replacement free of charge. So, I got off lucky this time but I know its gonna be coming soon.

That was 3 weeks ago. Earlier this week, the same thing happened to my friend's 6 months old JKU....(he got a chip in his...not the spontaneous out of nowhere crack). He called Jeep customer service and told them a similar story to mine, and they are replacing his as well.

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