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Old 03-29-2014, 07:57 PM   #1
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Loaner for warranty work

Have any of you gotten a loner vehicle for warranty and recall work being done on your JK ? I bought the JK in Michigan and am spending the winter in Florida and I deed to get the work done and the dealership told me they don't have loaner vehicles that I can use. They use a Enterprise and they give them a good deal on me renting it.

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Old 03-29-2014, 08:05 PM   #2
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Different dealerships, different policies. The good dealerships will give you loaners... sometimes better vehicles than what you purchased... to try to gain repeat business and sales. With my Mini Cooper S, I always got a newish Mini Cooper as a loaner for free. With my Miata, I always got a Mazda 3 or 6, also for free. This is my first new Jeep in a while so I don't know what the dealership will give me if they have to keep it.

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Old 03-29-2014, 08:11 PM   #3
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Its Jeep, not Lexus.
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Old 03-29-2014, 08:45 PM   #4
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My dealership paid for a rental from enterprise while they had my jeep for the bad #2 cylinder.
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Old 03-29-2014, 08:51 PM   #5
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we always get a loaner.....but we have purchased 4 news in the last 3 years....
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Old 03-29-2014, 09:02 PM   #6
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I get a free rental from the local Enterprise rental car place when in for warranty. It's been in several times for a leaking top and I have gotten a rental every time. I did buy the Jeep from the same dealer doing the work, so maybe that makes a difference.

I think a lot would depend on how long they will have the vehicle. If it's just a few hours, then I would not really expect one. A day or longer and I'd ask for one.
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Old 03-29-2014, 09:10 PM   #7
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i bought mine in michigan from ray leather jeep and they use hertz rent a car, they pay for the rental and everything for as long as it takes them to do the work. the only thing you might want to pay for is the 14.95 coverage fee on the rental loaner just in case
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Old 03-29-2014, 09:26 PM   #8
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Only time I got a rental from the dealer is when they scratched up Mi jeep. Even then, they didn't want to.

It's funny, the import dealers will give loaners/rentals. But not the domestic dealers.

If you bought the extended warranty, then you will. Cause it's part of it.
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Old 03-29-2014, 09:40 PM   #9
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Not unless you purchase the "alternate transportation warranty". I had a bad seal near my oil pump at 1700 miles and I had to fight for them to give me a loaner, said they were only doing it because it was so new.
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Old 03-29-2014, 09:51 PM   #10
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Most "Chrysler" dealers won't give you a loaner. I got one once when the TJ I had went in and they made a mistake on a diagnosis which caused an extra day inconveinance for me. If it's their "policy" not to do it that might be pretty much it.
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Old 03-30-2014, 06:11 AM   #11
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I couldn't believe it when my Jeep dealer told me they do not offer loaners when I went to get service. When I called another dealer to confirm, they told me Chrysler does not offer a alternative transportation garbage. I couldn't believe it since my local VW dealer bends over backwards to give me loaners, pick me up or drop me off at the go go bar. I'm sure there is a small percentage of people that this would actually affect if they buy from Chrysler.
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Old 03-30-2014, 07:48 AM   #12
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Chrysler itself doesn't provide for a loaner as part of their warranty for your JK.

Now some dealers might offer such, as a courtesy for their own customers. A reason to buy from them, instead of the Jeep dealer a couple of miles away.

If you bought your JK in Michigan, it doesn't surprise me at all that the dealer in Florida doesn't offer you a loaner. Let's face it, you're not one of their customers.
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Old 03-30-2014, 08:34 AM   #13
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The dealer I go to is the one I bought it from. They still don't provide. Like I said, import dealers treat customers better than domestic.

It's so sad
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Old 03-30-2014, 09:06 AM   #14
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I get a loaner every time, even have one right now as they have my jeep with 27k miles.
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Old 03-30-2014, 09:14 AM   #15
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I got a loaner once I ended up with a case - second time they were fixing the same issue, the case management folks went insane trying to please me.
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Old 03-30-2014, 10:36 AM   #16
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You have to get the extended warranty to get a loaner paid for by Chrysler. My dealer does give loaners as a courtesy but they are always 5 year + old Dodge Caravans with 100,000+ miles on them, usually with some rust or other flaws that prevented them from being resold when they got them as trade-ins. Instead they run them as loaners till they drop and junk them. No fuel is provided so you get them empty and bring them back empty. haha It is better than nothing but going from a clapped out 02 Caravan with 150,000k on it back to the Jeep and I feel like I am in a Lexus.
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Old 03-30-2014, 10:52 AM   #17
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Originally Posted by GeckoJK View Post
You have to get the extended warranty to get a loaner paid for by Chrysler. My dealer does give loaners as a courtesy but they are always 5 year + old Dodge Caravans with 100,000+ miles on them, usually with some rust or other flaws that prevented them from being resold when they got them as trade-ins. Instead they run them as loaners till they drop and junk them. No fuel is provided so you get them empty and bring them back empty. haha It is better than nothing but going from a clapped out 02 Caravan with 150,000k on it back to the Jeep and I feel like I am in a Lexus.
There's a local Subaru dealer that does that. Bunch of old ass Forester and Outbacks with 125k miles. Hey, I only need it for a few hours, I am appreciative of it.
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Old 03-30-2014, 11:03 AM   #18
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There's a local Subaru dealer that does that. Bunch of old ass Forester and Outbacks with 125k miles. Hey, I only need it for a few hours, I am appreciative of it.
Really doesnt bother me as I usually dont need them more than a full day. My last loaner was an 06 Caravan with manual windows and locks. Didnt even know they still made them that way by 2006!
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Old 03-30-2014, 06:55 PM   #19
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As much as these Wranglers cost, a loaner for warranty work should absolutely be included. This is one of the main differences between Chrysler and Toyota/Lexus. When I take my Tundra to the dealer for any service, warranty or not, I can request a free loaner and it will waiting for me when I arrive. I should note I did not purchase the truck from the dealer I use for service. To top it off, they tell me not to bother filling the gas tank back up, it's on them. That is top notch customer service and it is inexcusable that Chrysler cannot do the same.
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Old 03-31-2014, 03:22 PM   #20
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Extended warranty from Chrysler always covers a rental car, it's in the contract. Well, $35 a day anyway. Rest is one you if you want a Mustang or something.

With Basic factory warranty is an individual dealer call to provide you with a loaner.
If it's a big job and you're going to be without wheels for awhile Chrysler corporate can authorize the rental car even if the dealer won't.

They always give me one through Enterprise.

Driving a 2013 Nissan Frontier Pro4x at the moment while my heater core and rad are being replaced under warranty.
Hate to say it but the Pro4X is not a bad rig! Turning radius sucks but it's got some balls.
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Old 03-31-2014, 03:45 PM   #21
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One of the few good things I can say about my local dealer is that they don't give me a hassle when I ask for rentals.

Why? Cuz usually by that point, it's on their screw-up and they don't fight me on it.

When I had the heater core replaced, they gave me one due to the amount of time it was gonna take to do the job.

When I had it back in this winter for more heat problems, after they told me it was fixed the first time, and I had to bring it back, I asked for one. And when it still wasnt fixed after that... I asked for one again.
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Old 03-31-2014, 03:51 PM   #22
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As much as these Wranglers cost, a loaner for warranty work should absolutely be included. This is one of the main differences between Chrysler and Toyota/Lexus. When I take my Tundra to the dealer for any service, warranty or not, I can request a free loaner and it will waiting for me when I arrive. I should note I did not purchase the truck from the dealer I use for service. To top it off, they tell me not to bother filling the gas tank back up, it's on them. That is top notch customer service and it is inexcusable that Chrysler cannot do the same.
I have never heard of a dealer topping off gas tanks. I'd gladly bring my Land Cruiser in there for an oil change and come out of there with an extra 23 gallons of 87 octane.

I am shocked how many people feel so entitled to a loaner. They are Jeeps. Mercedes and Lexus will happily give you another premium loaner, it's only $125 for an oil change and tire rotation.
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Old 03-31-2014, 04:00 PM   #23
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The biggest voice you have, is by where you spend your dollars.

Its true, Chrysler seems to still be running their business as it did back in its K-car days.

If you like it better the way Toyota/Lexus runs their business, then buy only their products. Its that simple. Maybe Chrysler will get the message, eventually.

There are other brand dealers in my area that offer cappuccino and lattes, in the mornings donuts, muffins, and pasties (I like Lincoln's bear claws), and in the afternoon fresh baked cookies, to those waiting for service. If that level of attention is important to me, I would simply not buy a Chrysler product.

I find it interesting that reading thru here, there are those who proudly brag they beat down their dealer for that last $25 off purchase price. And then others whine that their dealer doesn't give them freebies after that sale.

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Old 03-31-2014, 05:24 PM   #24
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I just set up an appointment to have my water leaks around the door reevaluated. The dealership told me that I don't qualify for a free loaner car anymore and that they would split the cost of one with me. I told him that's okay I will schedule it on my day off, that way I can check with you every 10 minutes from the waiting room to see what kind of progress you're making. A free loaner car will now be waiting for me.

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