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Old 11-24-2011, 05:05 PM   #1
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MaxCare Warranty for a Lifted 2012 JKUR

i'm expecting my 2012 JKUR to be delivered within the next two weeks. the dealer is installing an AEV 3.5" lift and AEV front/rear bumpers. they are adding these to the price of the jeep and letting me roll it into the their current 0% financing. otherwise, i would have done the mods at a later date myself. i am also putting on new pintlers and 35" BFG KM2s the day i pickup the jeep.

the dealer's "finance guy" is wanting to talk to me tomorrow about their "great warranty" options. the sales guy indicated a lifetime warranty would run around $4k! crazy. i would be interested in purchasing the MaxCare Chrysler Warranty for life around the $1,700-2,000 range. if i can get it at that price, i still worry that i may be wasting my money because of the mods even though the dealer is putting them on. at this point i will likely pass on the warranty out of apprehension, but wanted to get ya'lls thoughts. any recs would be appreciated!

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Old 11-24-2011, 06:17 PM   #2
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Originally Posted by cbboard
i'm expecting my 2012 JKUR to be delivered within the next two weeks. the dealer is installing an AEV 3.5" lift and AEV front/rear bumpers. they are adding these to the price of the jeep and letting me roll it into the their current 0% financing. otherwise, i would have done the mods at a later date myself. i am also putting on new pintlers and 35" BFG KM2s the day i pickup the jeep.

the dealer's "finance guy" is wanting to talk to me tomorrow about their "great warranty" options. the sales guy indicated a lifetime warranty would run around $4k! crazy. i would be interested in purchasing the MaxCare Chrysler Warranty for life around the $1,700-2,000 range. if i can get it at that price, i still worry that i may be wasting my money because of the mods even though the dealer is putting them on. at this point i will likely pass on the warranty out of apprehension, but wanted to get ya'lls thoughts. any recs would be appreciated!
That price in negotiable #1.

There is a section in the brochure that says something about covering a vehicle that's been altered or something along those words. I would believe warranty work after the fact would be similar to any other warranty claim. Make sure the dealer explains it, in writing if possible.
that's a good question, curious on that myself.

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Old 11-24-2011, 07:30 PM   #3
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There is a thread or two on here of alternate places to purchase the warranty that have more competitive pricing. I have seen messages posted in the $1800 - $2000 range. I doesn't have to be purchased at time of sale. You can get it anytime the mfg warranty is in effect, although after the first year there are surcharges so the price would be a bit higher.

As far as mods I recall reading on here that any parts replaced with aftermarket modifications would not be covered and anything that was affected by those parts also would not be covered. I would get a definite written answer before handing out any hard earned cash.
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Old 11-24-2011, 07:45 PM   #4
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thanks guys. yeah, i plan on getting everything in writing that i can. i've thought about buying it elsewhere, but would really like to buy it from the dealer where i am getting the jeep and build as much of a relationship with them as i can hoping that it helps them turn a blind eye to lift, big tires, and other aftermarket goodies. i just don't have much trust for jeep dealerships/sales guys thus far. that being said the dealer i am getting the jeep from seems to be very responsive and significantly more helpful than the other 5-6 dealers we've been to in the purchase process. a couple sales guys have been extremely rude, disrespectful, and completely unknowledgable person. every dealership needs a pat.
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Old 11-24-2011, 08:30 PM   #5
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my guess is if that dealership ever gets bought out or goes out of business you wont be covered as any other Jeep dealership wont cover it
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Old 11-24-2011, 08:37 PM   #6
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Originally Posted by Antenna_X
my guess is if that dealership ever gets bought out or goes out of business you wont be covered as any other Jeep dealership wont cover it
Incorrect btw.

Maxcare is covered by Chrysler I believe. You don't have to have the work done at the dealership you bought it at.
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Old 11-24-2011, 08:47 PM   #7
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i agree , if that dealership folds from the threads i have seen posted here once your vehicle is flagged as modified even if the dealer did it every warranty issue becomes a battle .

i saw threads where even after the dealership that did the mods themselves they flagged the vehicle..
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Old 11-24-2011, 08:56 PM   #8
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Originally Posted by mathjak
i agree , if that dealership folds from the threads i have seen posted here once your vehicle is flagged as modified even if the dealer did it every warranty issue becomes a battle .

i saw threads where even after the dealership that did the mods themselves they flagged the vehicle..
http://www.impalaclub.com/naisso/magmoss.htm

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Old 11-25-2011, 05:43 AM   #9
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unless you got deep pockets to fight ,it doesnt matter what the act or law says. dealers flag modified jeeps in the chrysler computer to signify possible voided warranty and to take each claim on an individual basis.the burdeon is on you to fight it out on every claim that can be linked.

the changing drive train stresses and angles from a lift can be blamed on every ill from suspension,transmission, and steering components .

unless you can afford lawyers chryslers decision stands.
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Old 11-25-2011, 08:14 AM   #10
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unless you got deep pockets to fight ,it doesnt matter what the act or law says. dealers flag modified jeeps in the chrysler computer to signify possible voided warranty and to take each claim on an individual basis.the burdeon is on you to fight it out on every claim that can be linked.

the changing drive train stresses and angles from a lift can be blamed on every ill from suspension,transmission, and steering components .

unless you can afford lawyers chryslers decision stands.
Only if you're a knucklehead.

I've heard of the "flagging" thing, and that's fine as a record keeping technique for Chrysler. It can't, however, be used as an excuse to shift the burden to the consumer.

Of course, if you've modded the crap out of your jeep you probably should be denied warranty work anyway.

That said, if you believe you've been unfairly denied warranty work, have gotten nowhere with phone calls, and you really want to fight it, the simplest thing to do is to get whatever explanation they're willing to give you in writing. Then go to an independent mechanic and pay him a flat rate to analyze and whatever's broken and opine as to what really caused the damage (ie, something was defective rather than damaged by the lift, etc), his expected cost of repair, and his costs for doing this analysis for you. Prepare an affidavit stating his qualifications and conclusions and have him sign it. Append the affidavit to your pro se small claims court complaint against the dealership (I'd leave Chrysler out of it), file it, serve it on the dealership by certified mail, and seek a hearing as quickly as possible.

The dealership may very well default. But even it not it'll cost them more money to defend the suit than it will just to do the repair.
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Old 11-25-2011, 08:27 AM   #11
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some interesting reading on the subject.

Project-JK.com - Jeep JK Wrangler Resource » Chrysler
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Old 11-25-2011, 08:40 AM   #12
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some interesting reading on the subject.

Project-JK.com - Jeep JK Wrangler Resource » Chrysler
Right. And if you read the thread on the topic in the modded JK section, you'll see they removed the flag and performed the repair once they were "called" on this. That's why I said it works as a record keeping approach, but not a technique to switch the burden. Either way though, the approach I recommended above would work.
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Old 11-25-2011, 09:10 AM   #13
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Chrysler warranty kept calling me about an extended warranty, I finally answered the phone and told him what my mods were, and asked him: "knowing my mods and tire size, gear changes, etc, if I had your warranty and my trans went out, would it be covered, and he said this warranty won't fit your situation." so they have since stopped the calls.
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Old 11-25-2011, 11:55 AM   #14
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Chrysler warranty kept calling me about an extended warranty, I finally answered the phone and told him what my mods were, and asked him: "knowing my mods and tire size, gear changes, etc, if I had your warranty and my trans went out, would it be covered, and he said this warranty won't fit your situation." so they have since stopped the calls.
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Old 11-25-2011, 12:34 PM   #15
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so i talked to the finance manager at the dealer. he was really nice and quoted me the following for MaxCare lifetime bumper to bumper.

-$0 deductible: $3,495 (their cost $2,900)
-$50 deductible: $2,999
-$100 deductible: $2,495 (their cost $2,000)

he also told me the lift they are putting on it and the 35" tires won't void the warranty and i can get it in writing. he was a bit shocked when i told him that i had heard of people getting the $100 deductible warranty for $1,700-1,800. i am going to calll around and get a few quotes before purchasing it.

thanks for the help guys!
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Old 11-25-2011, 01:42 PM   #16
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this is the best deal i know of for buying the chrysler warranties.

Chrysler extended warranty, Factory backed extended warranties for Dodge, Jeep and Chrysler vehicles
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Old 11-25-2011, 02:07 PM   #17
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so i talked to the finance manager at the dealer. he was really nice and quoted me the following for MaxCare lifetime bumper to bumper.

-$0 deductible: $3,495 (their cost $2,900)
-$50 deductible: $2,999
-$100 deductible: $2,495 (their cost $2,000)

he also told me the lift they are putting on it and the 35" tires won't void the warranty and i can get it in writing. he was a bit shocked when i told him that i had heard of people getting the $100 deductible warranty for $1,700-1,800. i am going to calll around and get a few quotes before purchasing it.

thanks for the help guys!
Never never pay what they ask on those warranties. They are a huge negotiation item with the finance dept. take the factory warranty, get your best deal and run!
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Old 11-25-2011, 02:49 PM   #18
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yeah, there is no way i'll pay $2.5k for it. i am ok paying $2k for it. i just need to get some more info to see if they will play ball with me.
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Old 11-25-2011, 05:16 PM   #19
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Check out Extended Auto Warranty for your Chrysler, Dodge or Jeep Vehicle.* Fast, Free online quotes!. They are a dealer out of Iowa that sells service contracts online primarily so they offer a big discount.
This is what they have going for the 2012 Wranglers:

Lifetime Maximum Care

Lifetime Maximum Care $100.00 Ded LWM100N$1900.00
Lifetime Maximum Care
$50.00 Ded LWN50N $2575.00
Lifetime Maximum Care $0.00 Ded LWMXN $3290.00

I purchased one for my wife's 2009 Chrysler Aspen just after the 3/36 expired. It is good at all dealers and I think they might even offer 0% financing on the service contract, but don't take my word on that part. Not a bad price and it can all be done over the phone. They are very nice and easy to deal with too. Good luck!
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Old 11-25-2011, 06:05 PM   #20
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Check out Extended Auto Warranty for your Chrysler, Dodge or Jeep Vehicle.* Fast, Free online quotes!. They are a dealer out of Iowa that sells service contracts online primarily so they offer a big discount.
This is what they have going for the 2012 Wranglers:

Lifetime Maximum Care

Lifetime Maximum Care $100.00 Ded LWM100N$1900.00
Lifetime Maximum Care
$50.00 Ded LWN50N $2575.00
Lifetime Maximum Care $0.00 Ded LWMXN $3290.00

I purchased one for my wife's 2009 Chrysler Aspen just after the 3/36 expired. It is good at all dealers and I think they might even offer 0% financing on the service contract, but don't take my word on that part. Not a bad price and it can all be done over the phone. They are very nice and easy to deal with too. Good luck!
thanks! that helps!
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Old 11-25-2011, 08:39 PM   #21
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That warranty cost is negotiable at financing. Take advantage of it
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Old 11-25-2011, 11:07 PM   #22
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yeah, i plan to try to talk 'em down but needed some comparisons to show that i can get it cheaper elsewhere. thanks for all the help guys!
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Old 11-25-2011, 11:35 PM   #23
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I have a Chrysler extended service contract on my 2004 Mercedes E55. Due to the car being a supercharged V8, and somewhat temperamental, a plan like this was a necessity. This plan cover everything except tires, brakes and oil. On the MB World forum, there are guys who have modded vehicles that have been covered, but I would be nervous.

I don't know if it necessary on a vehicle like this if you leave it stock, but it is an awesome plan. On my E55, I paid $2900 (I think) for a 4 year unlimited mile plan. I bought my car with 46k miles on the odometer, and it has paid for over $9k in repairs. It works at any shop or dealership.
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Old 11-26-2011, 12:13 AM   #24
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The other question you need to ask is regarding servicing. Most of the 'extended' warranties over here stipulate the servicing must be carried out by an manufacturer authorised repairer (ie, a dealer) or the warranty is void. This can add significantly to the cost.
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Old 11-26-2011, 12:30 AM   #25
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Only if you're a knucklehead.

I've heard of the "flagging" thing, and that's fine as a record keeping technique for Chrysler. It can't, however, be used as an excuse to shift the burden to the consumer.

Of course, if you've modded the crap out of your jeep you probably should be denied warranty work anyway.

That said, if you believe you've been unfairly denied warranty work, have gotten nowhere with phone calls, and you really want to fight it, the simplest thing to do is to get whatever explanation they're willing to give you in writing. Then go to an independent mechanic and pay him a flat rate to analyze and whatever's broken and opine as to what really caused the damage (ie, something was defective rather than damaged by the lift, etc), his expected cost of repair, and his costs for doing this analysis for you. Prepare an affidavit stating his qualifications and conclusions and have him sign it. Append the affidavit to your pro se small claims court complaint against the dealership (I'd leave Chrysler out of it), file it, serve it on the dealership by certified mail, and seek a hearing as quickly as possible.

The dealership may very well default. But even it not it'll cost them more money to defend the suit than it will just to do the repair.

Good advise, however be prepared to wait, wait for a court date, and wait for another date after the dealer postpones that date. You also run the risk or their expert going to battle with your expert, and you can lose. I've seen things go down like this when I worked in the automotive world, and car owners get their chains yanked waiting w/o a ride. Still there isn't much else you can do if you're in this situation, so you really have no other choice.

OP an extended warranty is a big profit maker for the dealer, if you do plan on taking it, shop for the very best price. Many times they make more money on the warranty than they do on the sale of the vehicle. You don't have to take it when you take title to the vehicle, you can wait.
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Old 11-26-2011, 03:35 AM   #26
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I'm thinking I'm going to cancel my extended warranty/Chrysler Service Contract.

Compared to the normal New Vehicle Warranty the exclusions are pretty explicit.

Here is the section of my contract I'm concerned about:

ELIGIBLE VEHICLES: Chrysler Group and competitive-make vehicles covered by a minimum of BOTH a 3/36 Basic Warranty AND an active 5/100 Powertrain Warranty are eligible within 48 months of the in-service date and 48,000
miles.
IMPORTANT! The following vehicles are not eligible for a Chrysler Group Service Contract: Vehicles registered outside of the 50 United States, District of Columbia, Guam and Puerto Rico; Vehicles equipped with right hand drive; Motor Homes; Vehicles placed in taxi or limousine service (except vehicles placed in van pool service); vehicles used for
emergency service, ambulance, police service; vehicles used for postal, severe off-road use; vehicles converted from two to four-wheel drive; vehicles altered or converted from the original manufacturer’s specifications; vehicles not used in accordance with manufacturer’s specifications for payload and/or towing capacity; vehicles equipped with a diesel engine (except Chrysler);
vehicles that operate on other than Gasoline or Diesel Fuel Systems (i.e. natural gas, electric, hybrid gas / electric vehicles-except Chrysler Group); vehicles equipped with NorthStar engines; vehicles equipped with a 10- or 12- cylinder engine (except Chrysler Group); vehicles with a gross weight (G.V.W.) of over 10,000 pounds; vehicles where the factory warranty has been voided or restricted by the manufacturer; vehicles that have been declared to be a total loss by any insurance company, is rebuilt after being declared a total loss, or is issued a title indicating that it is designated as ‘salvage’, ‘junk’, ‘rebuilt’or words of similar impact.
-------------
Seems pretty clear. Years down the road you make your first claim against your extended warranty they deny it because your vehicle is altered and therefore not eligible for extended warranty coverage. So they cancel the contract and give you your small, pro-rated refund.
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Old 11-26-2011, 08:12 AM   #27
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I'm thinking Seems pretty clear. Years down the road you make your first claim against your extended warranty they deny it because your vehicle is altered and therefore not eligible for extended warranty coverage. So they cancel the contract and give you your small, pro-rated refund.

They can and will at their discretion, many times it depends on the cost of the repair. Typically when a person attempts to sue a dealer the dealer has the time, money, and ability to wear the average person down if need be, and many do. Maybe in other parts of the US its different, most of the down state NY dealers I know of SUCK.
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Old 11-26-2011, 08:33 AM   #28
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yeah, i plan to try to talk 'em down but needed some comparisons to show that i can get it cheaper elsewhere. thanks for all the help guys!
Go here and do your shopping. Don't buy anything. After about 10 days - 2 weeks, you'll get and email telling you that you can get $150 - $200 discount if you act now. Wait still. Then you'll get another email with an even bigger discount.

This is the same warranty that the dealer sells. Backed by Chrysler.
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Old 11-26-2011, 08:49 AM   #29
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Originally Posted by Yozho
I'm thinking I'm going to cancel my extended warranty/Chrysler Service Contract.

Compared to the normal New Vehicle Warranty the exclusions are pretty explicit.

Here is the section of my contract I'm concerned about:

ELIGIBLE VEHICLES: Chrysler Group and competitive-make vehicles covered by a minimum of BOTH a 3/36 Basic Warranty AND an active 5/100 Powertrain Warranty are eligible within 48 months of the in-service date and 48,000
miles.
IMPORTANT! The following vehicles are not eligible for a Chrysler Group Service Contract: Vehicles registered outside of the 50 United States, District of Columbia, Guam and Puerto Rico; Vehicles equipped with right hand drive; Motor Homes; Vehicles placed in taxi or limousine service (except vehicles placed in van pool service); vehicles used for
emergency service, ambulance, police service; vehicles used for postal, severe off-road use; vehicles converted from two to four-wheel drive; vehicles altered or converted from the original manufacturer’s specifications; vehicles not used in accordance with manufacturer’s specifications for payload and/or towing capacity; vehicles equipped with a diesel engine (except Chrysler);
vehicles that operate on other than Gasoline or Diesel Fuel Systems (i.e. natural gas, electric, hybrid gas / electric vehicles-except Chrysler Group); vehicles equipped with NorthStar engines; vehicles equipped with a 10- or 12- cylinder engine (except Chrysler Group); vehicles with a gross weight (G.V.W.) of over 10,000 pounds; vehicles where the factory warranty has been voided or restricted by the manufacturer; vehicles that have been declared to be a total loss by any insurance company, is rebuilt after being declared a total loss, or is issued a title indicating that it is designated as ‘salvage’, ‘junk’, ‘rebuilt’or words of similar impact.
-------------
Seems pretty clear. Years down the road you make your first claim against your extended warranty they deny it because your vehicle is altered and therefore not eligible for extended warranty coverage. So they cancel the contract and give you your small, pro-rated refund.
I pointed that out Before I bought mine.

"eligible vehicles"

I don't think they will provide a warranty if altered prior to the contract, unless cleared through the dealer like the OP. why would the dealer sell a warranty contract knowing that the jeep that is moddified and not eligible.
I paid $1500. I also asked questions on here and the service manager, I felt I have nothing to worry about unless I go crazy.
Simple lift and bigger tires, that's it.

Plus if you don't use it it's refundable I believe.

Like to hear what anybody else has to say about that paragraph
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Old 11-27-2011, 07:35 AM   #30
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I pointed that out Before I bought mine.

"eligible vehicles"

I don't think they provide a warranty if altered prior to the contract, unless cleared through the dealer like the OP. why would the dealer sell a warranty contract knowing that the jeep that is moddified and not eligible.
I paid $1500. I also asked questions on here and the service manager, I felt I have nothing to worry about unless I go crazy.
Simple lift and bigger tires, that's it.

Plus if you don't use it it's refundable I believe.

Like to hear what anybody else has to say about that paragraph
Dealers provide extended warranties because they are very profitable. As I mentioned in many instances more profit is made from the warranty than the sale of the car. A warranty is like an insurance policy, not everyone who buys it actually uses it. I'm sorry to say not all dealerships or salesmen are like Pat when it comes to ethics. Many will sell the warranty and deal with the possible refund or any hassles IF they arise. In many cases they don't arise. So for the sake of argument, in the sale of 10 warranties maybe 4 problems will arise down the road, the people I worked with didn't lose a minutes sleep over it. IIRC the warranty refund is pro-rated so odds are if they have to refund anything it will only be a portion of the actual warranty price.

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