My bad Olympic 4x4 Products experience - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 05-14-2013, 05:23 PM   #1
Jeeper
 
MarkinOhio's Avatar
 
Join Date: Mar 2011
Location: NE Ohio
Posts: 467
My bad Olympic 4x4 Products experience

I recently bought a Olympic Rock bumper with Tuff N EZ tire carrier. I bought it for 2 reasons, the price and the claim that all of their products are made in USA.

My experience left much to be desired.

I waited 5 weeks for the bumper\tire carrier to come. I understand sometimes things take a little while to be produced and shipped. I did not expect to get my items without the proper hardware or instructions to install them.

I contacted Olympic on 5/6 about the missing hardware and improper instructions. They seemed very helpful, and said they knew that they had not included some hardware and would overnight it to me. Um, why ship it without all the hardware?

I then contacted Olympic again twice on 5/10. First, to see if the hardware had been sent and then to see if they could email me better instructions. I then spoke to a guy who was supposed to be a product specialist, and explained to him that the bumper was not the same as the one in the instructions, it had been changed. He assured me the proper hardware was there to install the bumper. I tried to explain that the bumper was not the same as the one in the instructions, and he sounded as if he did not know that the bumper had been changed.

I then tried to install the bumper and carrier Saturday morning (5\11), figuring I could add the dampener when the hardware came. I tried to put the bumper on, but had no big bolts (they turned out to be 7/8th that a 1 1/8 socket fit on.) Also, there was no hardware to connect the bottom of the bumper to the frame rail. So, I had to make a trip to the hardware store and get the bolts, nuts, and washers to put the bumper on. It was only about 10 bucks for the hardware, but that is not the point.

Today, 5/14, my wife called Olympic to complain, and they hung up on her. They also just say hello when they answer the phone, not Olympic 4x4 or anything like that.

Not the best way to get repeat customers if you ask me. Since I am a member of just about every Jeep forum out there, as well as several local to Northeast Ohio, I will be posting my experience on all of these forums, warning folks not to do business with Olympic 4x4 Products.

Oh, by the way, it is now a week later and I still don't have that hardware.

__________________
“Dogs’ lives are too short. Their only fault, really.” – Agnes Sligh Turnbull
MarkinOhio is offline   Quote Quick Reply
Old 05-14-2013, 05:34 PM   #2
Jeeper
 
Join Date: Jan 2011
Location: Eastern Iowa
Posts: 897
Wow, I had no idea Olympic was quite that bad. Thanks for the heads up as I was looking at one of their bumpers.

Silverton34 is offline   Quote Quick Reply
Old 05-14-2013, 06:00 PM   #3
Jeeper
 
Jkfletch7's Avatar
 
Join Date: Jul 2012
Location: Moosic, PA
Posts: 340
Wow that's horrible to hear, I've dealt with them multiple times and never had any problems. Only thing that ever happened was I was one Bolt short for my front bumper which was likely quadratecs fault since I bought from them. Contacted olympic and got the bolt within 2 days. Always have been a big fan of olympic, sad to hear their customer service has not treated you well
__________________
2012 All Flame Red JKU Sahara- Chrome appearance group, TruckLites, Olympic boa rear bumper, Olympic three hoop front bumper, yellow fogs, hitch with brake light, flowmaster super 44, Customized KC apollo driving lights, Custom grill inserts, Black headlight bezels, Jeep emblem in black, Led glow floor lighting, grab handles, custom painted interior accents, Teraflex leveling kit with rubicon shocks, Helo maxx 6 wheels with 285/70r17 Goodyear Wrangler Duratracs
Jkfletch7 is offline   Quote Quick Reply
Old 05-14-2013, 06:18 PM   #4
Jeeper
 
damndirtydog's Avatar
 
Join Date: Aug 2011
Location: Eden Utah
Posts: 1,654
Yikes, that all sounds like a ragin' "Charlie Foxtrot".
Hope you get it resolved.

Wouldn't expect that kind of obtuse behavior from Olympic.
damndirtydog is offline   Quote Quick Reply
Old 05-14-2013, 07:20 PM   #5
Jeeper
 
jwalker2244's Avatar
 
Join Date: Aug 2012
Posts: 138
Dang, I literally just orderd that rock bumper with the tire carrier , Im getting it through Quadratec so maybe that will help. Did you order it through anyone or straight from Olympic?
jwalker2244 is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Network Links
»Jeep Parts
» Featured Product

All times are GMT -5. The time now is 12:16 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC