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Old 01-14-2013, 12:54 PM   #1
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Ordered my 2013 JKU in billet silver.

Go to dealer to pick up and it's got the wrong hard top; I wanted matching paint and they ordered me the standard black composite.

They say it will be no problem; they have another in that color coming in 2-3 weeks.

You know where this is going...

A month goes by and still no new top. So, I rip my salesman a new bunghole.

Like a Christmas miracle, a billet silver roof shows up the next day.

I go to get it swapped. They send me on my way and I'm about to leave when I notice a problem.

Some no-talent assclown in their service dept must have dropped the front driver side panel.

The paint was taken down to the fiberglass in multiple spots...chunks gouged out in some areas (I've attached photos).

Now, normally I try not to attribute things to malice when sheer incompetence will do, but DAMN these guys made it hard to do that.

I mean, ordering the wrong top = incompetence...taking way longer to get the replacement = incompetence...dropping the top = incompetence...
.
.
...but putting that busted piece of junk on my Jeep and letting me drive off without saying anything???

At that point, I turned to twitter and before I knew it I had my very own Chrysler Top Care rep to help me. I can't say he had a ton of luck dealing w these jokers either. They missed dates they gave him and dodged his calls. He finally contacted the principal of the dealership.

Just as he was all set to send me to another dealer to special order everything on Chrysler's dime, my original dealer finally came through (not that I'm ever going back there again).
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Old 01-14-2013, 01:03 PM   #2
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Sry that this happened to you, I'm surprised that they did not do anything about until you'd mention it smh..

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Old 01-14-2013, 01:05 PM   #3
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Big companies moniter social media. If you local dealership sucks, post somethong on facebook and twitter. Great move!
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Old 01-14-2013, 01:05 PM   #4
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I have had similar problems in the past with a dealer on my truck. Had some interior work done and they spilled a chemical on my dash removing a thumb size spot of paint. Then they don't say anything and give it back to me.

I also tore the guy a new one. I told them that they obviously think their customer is stupid and would not notice that. I asked him if he was calling me stupid. I was furious. They did fix it though.

I was telling them that I have no problem with mistakes. Everybody makes them. Just give me a call and let me know that you had an issue and you are taking care of it at no cost to me. Is that too much to ask?

You don't just see this behavior from dealers. I run into it at a lot of businesses.

grrrrrrrrrrr!!!!! Now I am pissed with you.
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Old 01-14-2013, 01:05 PM   #5
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Quote:
Originally Posted by KllrDave View Post
Ordered my 2013 JKU in billet silver.

Go to dealer to pick up and it's got the wrong hard top; I wanted matching paint and they ordered me the standard black composite.

They say it will be no problem; they have another in that color coming in 2-3 weeks.

You know where this is going...

A month goes by and still no new top. So, I rip my salesman and new bunghole.

Like a Christmas miracle, a billet silver roof shows up the next day.

I go to get it swapped. They send me on my way and I'm about to leave when I notice a problem.

Some no-talent assclown in their service dept must have dropped the front driver side panel.

The paint was taken down to the fiberglass in multiple spots...chunks gouged out in some areas (I've attached photos).

Now, normally I try not to attribute things to malice when sheer incompetence will do, but DAMN these guys made it hard to do that.

I mean, ordering the wrong top = incompetence...taking way longer to get the replacement = incompetence...dropping the top = incompetence...
.
.
...but putting that busted piece of junk on my Jeep and letting me drive off without saying anything???

At that point, I turned to twitter and before I knew it I had my very own Chrysler Top Care rep to help me. I can't say he had a ton of luck dealing w these jokers either. They missed dates they gave him and dodged his calls. He finally contacted the principal of the dealership.

Just as he was all set to send me to another dealer to special order everything on Chrysler's dime, my original dealer finally came through (not that I'm ever going back there again).
Unbelievable. TOTALLY unbelievable.

I ordered my vehicle and my salesman told me ahead of time it would have about 10-15 miles on it when I came to pick it up. I wasn't happy about it but he said they drive all their vehicles when they come in because they want to make sure everything is functioning correctly, from the engine/transmission to the suspension, etc. He said their reasoning for this was because if a vehicle has a problem and it leaves the dealership with a problem, that customer isn't going to be happy with them, and it makes them look bad. Understandable. Still not happy about it, however, but I can see where he's coming from.

I picked up my vehicle and it was in perfect shape. No problems whatsoever. This dealership should have done the same thing. Ridiculous for this to have happened, but honestly, I'm not surprised. Chrysler dealerships have horrid reputations for things not only like this, but for incompetent mechanics as well. I took a big chance buying a Chrysler product. So far, I've had good luck with my dealership, but we'll see what the future holds...

Glad to hear it got straightened out. The internet is a powerful tool.
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Old 01-14-2013, 01:07 PM   #6
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That goes beyond imcompetence, someone there is corrupt and needs to be fired.
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Old 01-14-2013, 01:12 PM   #7
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That goes beyond imcompetence, someone there is corrupt and needs to be fired.
Nobody's corrupt, they simply just don't care. Typical dealership.
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Old 01-14-2013, 01:17 PM   #8
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Im glad that it got sorted out for you. But I hate the fact that you have to drop everything else and spend a lot of time back and forth with people to get it resolved. There is never any compensation for that.
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Old 01-14-2013, 01:17 PM   #9
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Originally Posted by Con Artist

Unbelievable. TOTALLY unbelievable.

I ordered my vehicle and my salesman told me ahead of time it would have about 10-15 miles on it when I came to pick it up. I wasn't happy about it but he said they drive all their vehicles when they come in because they want to make sure everything is functioning correctly, from the engine/transmission to the suspension, etc. He said their reasoning for this was because if a vehicle has a problem and it leaves the dealership with a problem, that customer isn't going to be happy with them, and it makes them look bad. Understandable. Still not happy about it, however, but I can see where he's coming from.

I picked up my vehicle and it was in perfect shape. No problems whatsoever. This dealership should have done the same thing. Ridiculous for this to have happened, but honestly, I'm not surprised. Chrysler dealerships have horrid reputations for things not only like this, but for incompetent mechanics as well. I took a big chance buying a Chrysler product. So far, I've had good luck with my dealership, but we'll see what the future holds...

Glad to hear it got straightened out. The internet is a powerful tool.
You were upset about 10-15 miles?
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Old 01-14-2013, 02:02 PM   #10
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Originally Posted by Con Artist

Nobody's corrupt, they simply just don't care. Typical dealership.
Definitely this.

Although, I think the service guy who dropped the top and put it on without saying anything got fired.
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Old 01-14-2013, 02:33 PM   #11
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Going through the same B.S. with my dealer. Took my JKR in for a state inspection, tire rotation and oil change. Get it back with 3 little cuts in the leather of the steering wheel. They tried to play it off "that's normal wear and tear". Not when YOUR tech or whoever is the one that damaged MY vehicle. A week goes by and I need to take it back to have the sub replaced and I bring it up again. Douchecanoe says "well, that's not going to be covered under warranty". My blood is freaking boiling at this point. I'm like "well, no tish sherlock, I wouldn't expect damage caused by YOUR employees to be covered under warranty. Now, I want my steering wheel replaced. You cover the costs and provide me with a loaner while the work is being done for the inconvenience. I think I've been rather civil about this until you accused me of causing the damage."

Slimy assclowns. And, of course, they've never heard of the head problems with the 3.6 motor. Go figure.

Time to find a new service center.
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Old 01-14-2013, 02:45 PM   #12
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"Nobody's corrupt, they simply just don't care."

....add incompetent and/or STOOOOPID.....
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Old 01-14-2013, 02:52 PM   #13
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"Nobody's corrupt, they simply just don't care."

....add incompetent and/or STOOOOPID.....
I'm just going to choose "D) All of the above."
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Old 01-14-2013, 03:02 PM   #14
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Yeeesh!!
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Old 01-14-2013, 03:08 PM   #15
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Quote:
Originally Posted by Con Artist
I ordered my vehicle and my salesman told me ahead of time it would have about 10-15 miles on it when I came to pick it up. I wasn't happy about it but he said they drive all their vehicles when they come in because they want to make sure everything is functioning correctly, from the engine/transmission to the suspension, etc. He said their reasoning for this was because if a vehicle has a problem and it leaves the dealership with a problem, that customer isn't going to be happy with them, and it makes them look bad. Understandable. Still not happy about it, however, but I can see where he's coming from.

I picked up my vehicle and it was in perfect shape. No problems whatsoever. This dealership should have done the same thing.
I would so prefer that. Clearly this dealer doesn't check anything before delivering to a customer.

I also had issues w a ding and a paint blemish on my driver rear door upon delivery.

When I was picking up my Jeep a family was also picking up a minivan parked right there. The wife noticed their cracked headlight.

No attention to detail.
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Old 01-14-2013, 03:19 PM   #16
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I would so prefer that. Clearly this dealer doesn't check anything before delivering to a customer.

I also had issues w a ding and a paint blemish on my driver rear door upon delivery.

When I was picking up my Jeep a family was also picking up a minivan parked right there. The wife noticed their cracked headlight.

No attention to detail.
We did have a real crap experience with a Subaru dealer the last time we bought, which we were ready to walk from but the wife was just tired of dealing with it, so we took the new car.

We spent 5.5 hours dicking around with these idiots. When we finally did get around to the finance office, he was unprepared, then tried some slap-ass tactic about how, "Oh, I'm sorry, the APR came back high because we put in the wrong info." At this point, my wife and I were standing up and on our way out when he told us he's re-run it. I told him, "You better damn well come back with better than 3% because if you don't, we're out of here. You have five minutes."

Well, as expected, we got our answer. When we took delivery, they asked how everything was and it had a ding in the fender. At this point, I was on fire. We'd been there for 5.5 hours. It didn't take me that long to buy my home, which cost substantially more than $26,000.

So, after asked how it looked, I snapped back, "FINE, OTHER THAN FOR THE DAMNED DING IN THE DOOR!" They were super-apologetic for it and an appointment was immediately booked to have it fixed, which they did a fine job with.

About a week later after the purchase, I got an email containing a survey from Subaru. You can bet your ass I had a lot to say. About a week later, Subaru customer service was calling me about my complaints.

Now, this particular dealership...their sales department leaves VERY MUCH to be desired, but they do have an excellent service department. Had it not been for the fact their service department was as good as they are, I would've just told my wife we were leaving. There wasn't going to be any, "Just...let's just get the damned thing and be out of here."

I will NEVER buy another vehicle from that dealer, but I will get my vehicle serviced there.
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Old 01-14-2013, 09:01 PM   #17
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Sometimes a dealer mishap can have hidden rewards.... sometimes.

When I bought mine, the dealer used the wrong VIN on all 30+ pieces of paper you sign. I admittedly didn't verify the VIN to the actual Jeep at the time. About 3 weeks later I get a call from the Finance guy indicating the issue.

I go back in and they regenerate all 30+ pages of paperwork that were wrong. They even called the Chyrsler office to verify the correct VIN in their system. I then call my insurance and straighten it all out. No biggie...

I get a letter from the state about a month later. It was a check for the amount of the registration. $1,216. The dealer sent the correction to the state treasurer/taxation department for a refund on their error.
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Old 01-14-2013, 09:02 PM   #18
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Sometimes a dealer mishap can have hidden rewards.... sometimes.

When I bought mine, the dealer used the wrong VIN on all 30+ pieces of paper you sign. I admittedly didn't verify the VIN to the actual Jeep at the time. About 3 weeks later I get a call from the Finance guy indicating the issue.

I go back in and they regenerate all 30+ pages of paperwork that were wrong. They even called the Chyrsler office to verify the correct VIN in their system. I then call my insurance and straighten it all out. No biggie...

I get a letter from the state about a month later. It was a check for the amount of the registration. $1,216. The dealer sent the correction to the state treasurer/taxation department for a refund on their error.
Got free warranty out of Chrysler.
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Old 01-14-2013, 11:47 PM   #19
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I am sorry to hear about the problem (or problems for other posters). I wish I could say that I was surprised but poor customer service seems to be par for the course for Chrysler. There are however, a few true diamonds in the rough when it comes to Jeep dealers.
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Old 01-15-2013, 12:25 AM   #20
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Nobody's corrupt, they simply just don't care. Typical dealership.
When an employee intentionally sells you a product he/she knows to be damaged or defective the employee is committing fraud, ripping you off, stealing from you; that's corruption in my book.

If the company goes along with it they're just as corrupt. It's no different than charging a customer for unnecessary work or services not rendered. I agree there's an attitude of not caring but in the end it's still corruption.
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Old 01-15-2013, 12:30 AM   #21
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Does anyone ever say positive reviews for the sales departments? I had a great experience with Karmart Burlington WA last week. In and out in an hour plus test drive to fill the tank. I ordered in advance, so I guess the whole negotiation thing was done earlier...
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Old 01-15-2013, 12:32 AM   #22
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Although, I think the service guy who dropped the top and put it on without saying anything got fired.
I would hope so, that's part of the company making things right. IMHO
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Old 01-15-2013, 12:43 AM   #23
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I have bought 3 jeeps in 3 years, spent well over 100k between all 3. I have been to 3 different dealers and have had a bad experience at all 3. At one the finance guy sat there and bashed the place I worked for right to my face.
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Old 01-15-2013, 01:21 AM   #24
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In and out in an hour plus test drive to fill the tank.
Heck, we sat in the finance manager's office nearly that long after we'd bought our Sahara, listening to him try to sell us GAP insurance, extended warranties and so forth. We didn't buy any of it.
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Old 01-15-2013, 04:54 AM   #25
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Wow, I can't believe someone would put that on a vehicle and expect you not to notice or say something. This just shows that some people or even entire businesses don't take pride in what they do. I cannot even fathom passing that off to a customer... unbelievable!!
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Old 01-15-2013, 05:04 AM   #26
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When an employee intentionally sells you a product he/she knows to be damaged or defective the employee is committing fraud, ripping you off, stealing from you; that's corruption in my book.

If the company goes along with it they're just as corrupt. It's no different than charging a customer for unnecessary work or services not rendered. I agree there's an attitude of not caring but in the end it's still corruption.
Nobody committed fraud. Nobody got ripped off. Whether they're corrupt, too; they probably are. In this case, they're just s***bags.

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I have bought 3 jeeps in 3 years, spent well over 100k between all 3. I have been to 3 different dealers and have had a bad experience at all 3. At one the finance guy sat there and bashed the place I worked for right to my face.
Funny you mention that. I'd been to one dealer and within the same visit he not only insulted my wife's car when I'd told him we'd just gotten an Audi A3, but also insinuated that I was gay because I liked the "Grabber Blue" on a Mustang I was looking at.

Great way to make a sale.
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Old 01-15-2013, 05:14 AM   #27
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Wow man I bought mine used from a Chevy dealership & I've been doing extensive resurch on the JK's & had jeeps all my life but both the sales man & the manager of a Chevy dealer were very knowledgeable on jeeps . The only thing not perfect on the Jeep was one door ding & window crack & they fixed both & filled me up with gas no problems it was a great experience . But a first for that
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Old 01-15-2013, 05:52 AM   #28
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Incompetence. I was at one dealer and the salesman did not know the product (which I found to be the case at almost all I visited). But this particular salesman did not know the difference between a Sport, Sahara or Rubicon. I don't expect a person to know every nuance but at least know the difference between models!
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Old 01-15-2013, 06:59 AM   #29
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Wow man I bought mine used from a Chevy dealership & I've been doing extensive resurch on the JK's & had jeeps all my life but both the sales man & the manager of a Chevy dealer were very knowledgeable on jeeps . The only thing not perfect on the Jeep was one door ding & window crack & they fixed both & filled me up with gas no problems it was a great experience . But a first for that
I've heard a lot of people knock GM dealers, yet every one I've been to (but two...) were very good.
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Old 01-15-2013, 07:50 AM   #30
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I am dropping mine off to get my soft top repaired.

But the finance dealer here when I was purchasing looked at me and said, "you look like a smart guy"

I said you're damn right I'm a smart guy and walked out. A few days later Chrysler called for a survey. I told them I was ready to pull the trigger but the finance guy was rude.

A day later the hero dealership is begging me to come back and offers me an amazing deal.

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