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Old 06-21-2011, 09:49 PM   #1
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My first maintenance issue on the JK

Well this newbie Jeeper finally got his first JK maintenance issue...The dreaded tranny noise when the clutch pedal is out. I was on my way to work this morning and I heard this new and strange squeal/grinding noise. When I came to a stop at an intersection, the noise stopped. Then when I took off again, it came back. I realized that the noise stopped when I pushed the clutch in about an inch. When I got to work, I called the dealer and they said bring it in...could be the throw out bearing.

So...

I started researching on the forum and I found a TSB from 2007 with what appears to be the exact problem I'm having. I also read threads regarding the issue. And from my reading, some fellow Jeepers leave it alone and there's no harm to anything, even after thousands of miles of driving. Others bring it in to the shop and get it fixed and either have no other issues or it comes back shortly after, or the dealership created more harm than good. Others do it themselves and fix the problem. Further reading shows that this problem is VERY common and it's just something manual tranny Jeepers learn to put up with since Chrysler hasn't come up with a concrete fix and after market part companies haven't really tackled the issue either.

In conclusion...

Do I bring it in tomorrow to the dealer and let them handle it and pray it goes away or do I throw the dice and train my ears to ignore and go on with my new found Jeep life that I love dearly?

Note... I got my brand new Jeep back on 5/30/11 with 12 miles on it. And today, she's just shy of 1800 miles.

Thanks in advance guys!

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Old 06-21-2011, 10:23 PM   #2
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If it's under warranty there is no reason you shouldn't have it looked at.

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Old 06-21-2011, 10:43 PM   #3
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Totally agree with daggo66 - it's new, it's under warranty, and at 1800 miles, it certainly should not be having clutch issues - or any issues for that matter (except separation anxiety, which all Jeeps get)... Let the dealer sort it out, but make sure that they will tell you as much as possible about the problem and what they did to resolve it - if you can, talk to the mech who works on it. I only go to one dealership, and I only deal with one mechanic. I have work done around his schedule, so he is familiar with my Jeep and I'm familiar with his work. Anything on his end that needs addressing, he's the only person I need to take it to.
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Old 06-22-2011, 08:17 AM   #4
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Definately bring it in.
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Old 06-22-2011, 08:29 AM   #5
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I'm just curious as to why you wouldn't want a certified dealer to take a look at your brand new Jeep, covered under a factory warranty?

Don't believe the (internet) hype. Not every dealership is stocked full of monumental incompetents. In most cases, while not perfect, they are more than capable of taking care of your vehicle.

"Trust, but verify"
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Old 06-23-2011, 09:52 PM   #6
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Update on my issue

Quote:
Originally Posted by Warwick2008 View Post
Well this newbie Jeeper finally got his first JK maintenance issue...The dreaded tranny noise when the clutch pedal is out. I was on my way to work this morning and I heard this new and strange squeal/grinding noise. When I came to a stop at an intersection, the noise stopped. Then when I took off again, it came back. I realized that the noise stopped when I pushed the clutch in about an inch. When I got to work, I called the dealer and they said bring it in...could be the throw out bearing.

So...

I started researching on the forum and I found a TSB from 2007 with what appears to be the exact problem I'm having. I also read threads regarding the issue. And from my reading, some fellow Jeepers leave it alone and there's no harm to anything, even after thousands of miles of driving. Others bring it in to the shop and get it fixed and either have no other issues or it comes back shortly after, or the dealership created more harm than good. Others do it themselves and fix the problem. Further reading shows that this problem is VERY common and it's just something manual tranny Jeepers learn to put up with since Chrysler hasn't come up with a concrete fix and after market part companies haven't really tackled the issue either.

In conclusion...

Do I bring it in tomorrow to the dealer and let them handle it and pray it goes away or do I throw the dice and train my ears to ignore and go on with my new found Jeep life that I love dearly?

Note... I got my brand new Jeep back on 5/30/11 with 12 miles on it. And today, she's just shy of 1800 miles.

Thanks in advance guys!
So after my posting, I brought my Jeep to the dealer. I demostrated the sound and the service advisor stated he could hear it too. So I left her there and my wife brought me on in to work. 10am, no call from the dearler, so I called. "The mechanic is still diagnosing it. We'll call ya." 12pm, no call back. I called them again. "The mechanic is still checking it out. We'll let you know." 2pm. No call back. I called. "The mechanic thinks it's the throw out bearing sir. (No way?! Really? I had no idea.) It took the mechanic 6 hours to diagnose that. I researched online, read the forum, and found the TSB for it in like an hour. OMG! So they said they'd call me back and let me know if they have the bearing or not. They called back 30 minutes later. And guess what? As luck would have it, no part in stock. They could have it there tomorrow morning, start working on it and it would be done tomorrow evening. So 7 hours later, they diagnose the issue, discovered they don't have the part, and it's going to be another day without my baby. Next day rolls around. No call back... Finally I call at 2pm. "No sir, they're still working on it. We'll let you know." FINALLY at 4pm, they call me. "Your Jeep is ready to go sir." My wife picks me up and we head over. There she was...parked right out front. I go in, sign the work order. No charge due to warranty. My service advisor is no where to be found. So I get in my Jeep and head out. She shifts better than when I bought her! I'm feeling good and back in my element. I get home and just out of curiousity, I grab the transfer case shifter. It just flops back and forth. It isn't hooked up!!! Unfreakin' believeable... With 30 minutes before they close, I call the dealer back. "Bring it back sir. We'll take a look at it." So I drive back. The walk out to meet me as I pull in and they drive it back into the shop. 15 minutes later, they bring it back stating they forgot to put the linkage back on. Wow! At least they remembered to put the transmission back in. I get back in and leave. However, I try the 4 wheel drive at a nearby parking lot to make sure all is well. It is. So I finally drive home.
So there you have my fellow Jeepers. I hope this doesn't start a trend. My first experience with the dealer's service department isn't really setting a good first impression. And as for the new bearing on my 3 week old Jeep... I hope this doesn't start a trend either of breaking down every 3 weeks. I'm doing my best to stay on the positive side of things. Maybe it was just a bad part. Who knows? I just have to keep the faith that she'll last for me many years to come. Thanks for reading!
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Old 06-23-2011, 10:48 PM   #7
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Talking

That's why I would only buy a auto. Just wait and the junk manual will jump out of gear like old worn out farm truck. The autos are junk to as I read all the time about them overheating, so I put a oversized cooling pan on mine at around the 1000 mile mark. Oh the junk hoods flop and flutter in high winds and when meeting semi trucks. Oh and I removed the spring on the hood and it helps but is no fix. And they don't have enough power to pull a sick wh*** off a pi$$ pot. But the bright side is they have a new Jesus gutless wonder mini van engine to replace the one we already have. Thank god I still have my FORDS as they are way ahead of the mopar junk in every aspec. Doc tells me I only have six months to live! I say what should I do doc. He says buy a new wrangler or ram pickup, Marry a fat girl and move to Oklahoma and 6 months will seem like an eternity! You don't even need to marry a fat girl I surmise.
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Old 06-23-2011, 11:29 PM   #8
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Quote:
Originally Posted by KSCRUDE
You don't even need to marry a fat girl I surmise.
First of all Crude, you know damn well that you LOVE that chromed out monstrosity you still call a Wrangler.

And, second of all, I'm pretty sure the fat chick is your favorite part.
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Old 06-23-2011, 11:42 PM   #9
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Priceless.
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Participate in life....Keep movin'....Go there....JK'n it.........Do it! Jeep #1: Red Rock 08 JK Rubicon 4dr, 6 sp manual, Stock Mud Tires, MyGIG Upgrade, Hard Top, after sale BestTop SunRider Soft Top, Congo Cage Rack, Mopar slush mats Jeep #2 Black 08 JK Rubicon 2dr, 6 sp manual, both tops, some chrome...uggg (my wife's jeep) Jeep #3 White 92 YJ (my son's jeep) A great quote from a good friend: "All hail click clack and master jk'n." Click and clack are my idols!
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Old 06-24-2011, 06:56 AM   #10
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First of all Crude, you know damn well that you LOVE that chromed out monstrosity you still call a Wrangler.

And, second of all, I'm pretty sure the fat chick is your favorite part.
I do love my wrangler, if only I could find a fat chick there is not much difference between Kansas and Oklahoma!
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Old 06-24-2011, 07:28 AM   #11
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Do you really think a mechanic took 6 hours to diagnose the issue? It more than likely took 5 hours and 45 minutes until they looked at your Jeep. Service advisors will always give that stock answer unless you make them get off their butt and walk out to the shop. Your's is not the only Jeep in the shop. Furthermore they may only have one, maybe two, guys certified on a clutch.
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Old 06-24-2011, 08:43 AM   #12
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Originally Posted by daggo66 View Post
Do you really think a mechanic took 6 hours to diagnose the issue? It more than likely took 5 hours and 45 minutes until they looked at your Jeep. Service advisors will always give that stock answer unless you make them get off their butt and walk out to the shop. Your's is not the only Jeep in the shop. Furthermore they may only have one, maybe two, guys certified on a clutch.
X2....and it is not just Chrysler dealers who do this. The shop that I frequent, just a good repair facility which keeps several mechanics busy and has about 10 to 15 bays, schedules my vehicles in usually at opening. Sometimes they don't get to it until 2:00 in the afternoon. I don't fault them for it, some jobs just take longer than they had figured. They are a lot cheaper than the dealer. That is why they get my repeated business. When the vehicle goes out of warranty, they get all of my business. Every repair is a different set of circumstances. I count on them to manage that for me, or else, if I had the time, I'd do it myself.
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Participate in life....Keep movin'....Go there....JK'n it.........Do it! Jeep #1: Red Rock 08 JK Rubicon 4dr, 6 sp manual, Stock Mud Tires, MyGIG Upgrade, Hard Top, after sale BestTop SunRider Soft Top, Congo Cage Rack, Mopar slush mats Jeep #2 Black 08 JK Rubicon 2dr, 6 sp manual, both tops, some chrome...uggg (my wife's jeep) Jeep #3 White 92 YJ (my son's jeep) A great quote from a good friend: "All hail click clack and master jk'n." Click and clack are my idols!
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Old 06-24-2011, 08:56 AM   #13
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Quote:
Originally Posted by daggo66 View Post
Do you really think a mechanic took 6 hours to diagnose the issue? It more than likely took 5 hours and 45 minutes until they looked at your Jeep. Service advisors will always give that stock answer unless you make them get off their butt and walk out to the shop. Your's is not the only Jeep in the shop. Furthermore they may only have one, maybe two, guys certified on a clutch.
X3. It's very unrealistic to expect that they're going to drop everything else in the bays and move you to the front of the line--especially when it is a drop-off.

I would also be frustrated to find out that they A) didn't have the part in stock and B) didn't inspect the work before returning it. B) is the only thing they really have any direct control over, however. It is very expensive to maintain an inventory of every part for every vehicle. Most dealerships keep a very small inventory and overnight the rest as needed.

It has been my experience that there are very few dealerships or private repair shops that do a very good job of calling when they say they're going to call.

Overall, I would say that you had an average experience with your dealer. They weren't the most customer-focused people, they made a couple of mistakes, but in the end they were fair, courteous, and took care of the work for you.
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Old 06-24-2011, 07:37 PM   #14
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Yeah, you guys are right. Yes, they should have inspected everything before releasing it back to me. But bottom line, they're a busy shop. The work was covered under warranty. It shifts so much smoother than when I bought it. And they didn't have that long. So, not too bad.

Thanks guys!

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