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Old 05-27-2011, 07:40 AM   #1
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My Horror Story with Eastway Chrysler

TLDR / Short Story:

Eastway Chrysler has just done something illegal, and refused to sell me a Jeep, based on the fact that I refused their extended warranty.

Long Version of the Story:

I went in to the dealership, with my father, who agreed to co-sign on the loan for a new Sport S Model. The reason my Father was part of the deal, was because he's employed by a company which gets discounts when buying a new vehicle from Chrysler. We were approved for the loan, as well as the deal on the vehicle by the manager. They advised us that they "had to find it", and that it would be a few days. So, we left, after signing the deal and leaving a deposit. Norm, the finance/business manager talked with me and gave me his speech about extended warranties, and I asked him if I decided not to go with the warranty, can it be taken off prior to me picking up the vehicle. He said yes, he can always take things off the deal, but can't add things on, due to having to ask the bank for more money (makes sense). My father, and mother, all heard him say this.

2 Days later, Zach (My Salesman) had called me and said he had good news, they found the vehicle, as well, the finance manager managed to get me approved on my own without my Dad as a cosigner on the loan. I said I'll be in tonight to get pick up the vehicle.

Went into the dealership, and advised them I didn't want the extended warranty, due to a higher interest rate on my own raising my payments. They then said "take the warranty, or else we wont sell you the Jeep". When I asked why I was being forced to buy the warranty, they said due to a mistake made by the financing manager, from removing my father from the deal, I no longer qualified for the discount they applied to my Jeep. If I didn't take the warranty, they would not sell me the Jeep. I understand why I no longer qualified, however I didn't ask for my father to be taken off, they did it on their own.

I then told them: Your mistake is not my issue, we've agreed on a deal, I have a written contract and bill of sale. Your staff didn't double check the facts and look over the sale before going off on his own and removing my father from the deal. I didn't ask him to remove my father, he did it on his own. Why should I pay for your mistake?

They then said in order to qualify (on a deal I was already fully qualified for) my MOTHER would need to come in to co-sign, and my father is no longer a valid option. My Mother, who wasn't even there to begin with.

I will be calling OMVIC today, as well as the dealership management.

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Old 05-27-2011, 07:48 AM   #2
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wow what a cluster ****

Let us know how it turns out

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Old 05-27-2011, 07:57 AM   #3
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OMVIC has advised me to contact the dealership in writing, stating the issue at hand, my requested resolution, as well as notification I have contact OMVIC about this issue.

We'll see how that goes, but they said to put on the note "respond within 5 business days", or else OMVIC goes Chuck Norris on them..
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Old 05-27-2011, 07:57 AM   #4
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Slimy car dealership?!?! Who would've thunk it!

Seriously, just take your contract down to another dealer, tell them your story, & ask if they'll beat or match the deal. Chances are they sill JUMP at the opportunity to swipe your business away from the first dealer.

P.S. I used to train auto finance managers... did it for over 2 years/ probably had a couple hundred clients... they were ALL scumbags (no offense to any posting here).
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Old 05-27-2011, 08:00 AM   #5
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Slimy car dealership?!?! Who would've thunk it!

Seriously, just take your contract down to another dealer, tell them your story, & ask if they'll beat of match the deal. Chances are they sill JUMP at the opportunity to swipe your business away from the first dealer.

P.S. I used to train auto finance managers... did it for over 2 years/ probably had a couple hundred clients... they were ALL scumbags.
Then drive by the other dealership in your new Wrangler and flip them off!
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Old 05-27-2011, 08:05 AM   #6
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Then drive by the other dealership in your new Wrangler and flip them off!
or pull in and ask them how they like ur new wrangler,,then proceed to tell them how the other dealer is enjoying his paycheck
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Old 05-27-2011, 08:06 AM   #7
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I'll be contacting other dealerships today.. I know they'll jump at the idea, and am even willing to pay for the ex. warranty just out of spite..
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Old 05-27-2011, 08:07 AM   #8
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Removing the employee removed the discount option. Therefore it's a whole new ballgame. Now, I'm not agreeing with the way you've been treated by them, and I certainly wouldn't let a dime of my money line their pockets ever, but I don't really believe they are wrong.

If I were you, I'd learn the lesson that you're being taught here. Go to your lender, get pre approved for what they'll loan you, spend (I think it's like $60-75) and join Tread Lightly - Home and you qualify for employee pricing on a new Chrysler Jeep or truck. Look up Pat Fields here, let him see if he has what you want, buy a plane ticket and go get it. Pat will give you an additional 1% off invoice on a new Jeep I think, so you can probably get a better price than the other guys were offering anyway.

Life is full of lessons, some hurt worse than others, but essentially this one isn't painful, just annoying.
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Old 05-27-2011, 08:18 AM   #9
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InfernoGirl - Thanks for your input. I'm aware of the reasoning why I no longer qualify, and from a business mindset I believe it makes sense that because he's not on the deal, I no longer qualify. However, they took it upon themselves to change the contract, invalidating it at their discretion, without my consent. This was also fine with me because it benefit me. However, their actions caused the deal they made to become invalid. Why should I be required to cover the losses of the dealership when it was their screw up to begin with?

I already have had 2 Jeep dealerships call me back willing to get me going in a new Jeep after hearing me describe the above situation to them, one of those dealerships has actually gotten me a cheaper monthly payment, by a substantial amount of $3/month (lol)
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Old 05-27-2011, 08:21 AM   #10
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or pull in and ask them how they like ur new wrangler,,then proceed to tell them how the other dealer is enjoying his paycheck
X2
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Old 05-27-2011, 08:21 AM   #11
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Originally Posted by InfernoGirl View Post
Removing the employee removed the discount option. Therefore it's a whole new ballgame. Now, I'm not agreeing with the way you've been treated by them, and I certainly wouldn't let a dime of my money line their pockets ever, but I don't really believe they are wrong.
Good point re: taking the father out of the deal. However, it was the dealership that changed the already-signed contract (so that they could add the warranty), not Wiltron. Regardless, if his father is employed by a Chrysler supplier or something, they can easily draft the same deal elsewhere.

Another point: Dealerships (normally) get paid a set amount from the mfr. for moving a new vehicle, regardless of the selling price. This is NOT taken into account when they disclose their 'invoice' price (which is usually padded anyways). So, even if they sell you a new rig at 'invoice', they are still going to make a few bucks on the back end. That's how dealerships can advertise invoice pricing & still make $$$.
Look up 'Dealer Holdback' for more info.

[edit] According to Edmunds, the hold-back on a Jeep is 3% of Total MSRP.
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Old 05-27-2011, 08:28 AM   #12
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Quote:
Originally Posted by Wiltron View Post
InfernoGirl - Thanks for your input. I'm aware of the reasoning why I no longer qualify, and from a business mindset I believe it makes sense that because he's not on the deal, I no longer qualify. However, they took it upon themselves to change the contract, invalidating it at their discretion, without my consent. This was also fine with me because it benefit me. However, their actions caused the deal they made to become invalid. Why should I be required to cover the losses of the dealership when it was their screw up to begin with?

I already have had 2 Jeep dealerships call me back willing to get me going in a new Jeep after hearing me describe the above situation to them, one of those dealerships has actually gotten me a cheaper monthly payment, by a substantial amount of $3/month (lol)

I think you missed my point. Reread what I wrote, I'm old and we buy a lot of vehicles. I've learned a thing or two about the easiest way to get a deal that I'm comfortable with. Not saying you're wrong, or that they are right, just giving you some good advice about purchasing anything really.

Get your financing yourself.
Find all the discounts you can, prior to talking to anyone about actually buying.
Know where to go to get the best price you can on it.
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Old 05-27-2011, 08:32 AM   #13
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What is OMVIC? If you clearly didn'y want the warranty, why didn't you just have it written that way initially? I'm guessing you were looking for the easy way out by asking if you could have it removed later. Some battles just need to be fought up front. Learn to say no.
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Old 05-27-2011, 08:47 AM   #14
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OMVIC is the Ontario Motor Vehicle Industry Council
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Originally Posted by Their Website
OMVIC is responsible for administering Ontario's Motor Vehicle Dealers Act (MVDA). Our mandate is to maintain a fair, safe and informed marketplace in Ontario by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers. Our adherence to these ideals is reflected in our mission statement:
The situation was I had originally said "No, I don't want the warranty". The dealership advised me to consider it, and that if I didn't want it after taking a few days to think it over, I could remove it. The finance manager advised me that in the event I say NO, and he applies for a loan, then later decide I want the warranty, I couldn't take it without buying it up front, as the loan is for a set amount of money. If however I apply for a loan with the warranty and are approved, I can always remove it as using less money than what applied for is fine as well.
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Old 05-27-2011, 08:48 AM   #15
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If not too late for another dealer, call Tilbury Chrysler and ask for Sheila- the rep we used. They were very upfront and offered a better deal than any GTA dealer I visited (2 actually). Other than driving to Windsor (4 H one way) and back it was worth it. They applied an employee discount at the front of the deal and we are not employees. Honest fresh approach when compared to the GTA dealer models.
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Old 05-27-2011, 09:03 AM   #16
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What is OMVIC? If you clearly didn'y want the warranty, why didn't you just have it written that way initially? I'm guessing you were looking for the easy way out by asking if you could have it removed later. Some battles just need to be fought up front. Learn to say no.
I'm with daggo on this. I know they use high pressure tactics to get you to go for it and it worked. You signed for the extended warranty. It doesn't matter that they said you can not take it later, if you didn't want it you should have said NO. Then, another high pressure tactic was used when you went in and said no and they said you were'nt getting the Jeep/deal. They count on most people going for it and you didn't. Good for you. Chaulk it up as a learning experience and go to another dealer. That omvic, or whatever it is, isn't going to do jack. Can you imagine dealing with them for service. Move on and good luck.
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Old 05-27-2011, 10:55 AM   #17
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I'd say give them a bad review on Google and anywhere else you can think of. You'll save a lot of other folks the trouble of possibly dealing with them.
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Old 05-27-2011, 11:15 AM   #18
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What discount does your dad qualify for? Reason I ask, the discounts such as Friends and Family or Affiliate Rewards are for the employee and immediate family. You can still get the discount on your own. All the dealership has to do is have the control number and proof you are immediate family. they can make a copy of your dads drivers license and yours for proof.
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Old 05-27-2011, 11:46 AM   #19
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These are part of the growing experiences that will make you a stronger adult,and more informed. We all have dealership horror stories.

Next round you will be more prepared to make that transaction.

Move on to the next dealership and try again,you will appreciate your Jeep even more next rd.
Don't get discouraged.

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Old 05-27-2011, 12:06 PM   #20
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So just go somewhere else...what's the big deal?!?! Or better yet, wait a week and buy a...uh oh...did I start to say that?????????
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Old 05-27-2011, 02:05 PM   #21
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I am glad you are reporting them. If not then no one will know how they are. Wish I had checked the local BBB when I went to the dealership I bought from. Would have seen the numerous complaints against them. I wish Chrysler would have weeded out more of the bad dealers when they closed dealerships a few years back during the bankruptcy.

The dealer I went through also was dubious (being nice) at best. Wish I had found this forum before I bought my Jeep and met Pat. I would have drove up there rather then deal with the dealer I bought from. These bad dealerships gives the industry a bad name. But I know there are good ones out there to. Wish the dealer I bought my car from sold Jeep. When I bought my car from them, the salesman even came to pick me up, took me to the insurance company to get the new coverage I needed for my car. They bent over backwards to get me all I needed.
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Old 05-27-2011, 04:10 PM   #22
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There are all kinds of dealers out there. Some slimy, some good and most somewhere in the middle.

Quite a few years ago, my wife decided she wanted to get a new Buick. Took her Buick down to the nearest dealer. Found one she liked and started to talk to the salesman. During the course of talking to him, he kept asking for her to bring back her husband, and he'd write up the deal. After 15 minutes of this BS, she said "sure, I'll get him after he gets off work", and left the lot.

Drove 20 miles south to another Buick dealer. Found another one she liked and bought it. Then drove back to the first dealer and asked to speak to the general manager. Explained that salesman "X" cost them the sale due to his sexist attitude. He was promptly let go.

She didn't need me to cosign. She made more than I did at the time.

More bad news for the dealer? They also have a Dodge/Chrysler/Jeep dealership and I refuse to even step foot on their lot, even though I bought 2 Dodge Rams and a Jeep since this happened.
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Old 05-30-2011, 01:16 PM   #23
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Followup:

I'm hell bent on driving a Jeep. I went around to multiple other dealerships, and found Jude @ Raceway Chrysler (Rexdale area, Ontario Canada). I told him the story and he said to me:

Quote:
Originally Posted by Jude
I've been selling cars for 27 years, and have seen many people come and go from buying cars, as well as salesmen. So far, every person who comes into this business looking to make tons of money, leaves with a bad trail of angry customers and complaints. I just sell the cars, I leave the talks of warranty and parts to the other departments. Buy the house before you buy the air conditioner.
I walked in, saw the Jeep I wanted, in Black (my primary colour choice), with the MOPAR side-rails I wanted and the better LS differential (Something I also wanted). It came with AC (could care less, it's a Jeep, I'll take the top off if I'm hot), and the 18" wheel package. So much more stuff than the red Jeep Eastway offered me, at a cheaper monthly price too.

I gave them my deposit and pick the Jeep up this week
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Old 05-30-2011, 01:19 PM   #24
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Congratulations! Make sure you post some pictures.
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Old 05-30-2011, 08:03 PM   #25
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You have a signed contract.

Try and sign a contract with a car dealer then go back in and tell YOU changed your mind.

Stick it to them, they are counting on you to just give up and go away.

I always go into a dealership prepared. I pay cash or have a check from my Credit Union. I research what I want and know how much I should pay.

We paid $20,900 OTD for our 2011 Sport, that included tax, tag, license.
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Old 05-31-2011, 10:58 AM   #26
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Quote:
Originally Posted by Wiltron View Post
Followup:

I'm hell bent on driving a Jeep. I went around to multiple other dealerships, and found Jude @ Raceway Chrysler (Rexdale area, Ontario Canada). I told him the story and he said to me:



I walked in, saw the Jeep I wanted, in Black (my primary colour choice), with the MOPAR side-rails I wanted and the better LS differential (Something I also wanted). It came with AC (could care less, it's a Jeep, I'll take the top off if I'm hot), and the 18" wheel package. So much more stuff than the red Jeep Eastway offered me, at a cheaper monthly price too.

I gave them my deposit and pick the Jeep up this week

YAY! congrads! Let's see some pictures when you get it!

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