I have a 2007 4 door Sahara that is still stock from the dealership. It came with 18" tires. I live in Delaware and over the last 5 days we have been hit with over 36" of snow. Tuesday night I was out with my 3 daughters between snow storms. It started to get really bad and we were about 40 minutes from home so I decided it was time to call it a night. I caught a flat around 8:30pm.
Now I am a 115lb woman but not an idiot around cars so I know how to change a flat. I pulled into a gas station near the air pump (in case my spare needed air) and proceeded to prep my Jeep for the tire change. Meanwhile it's snowing/sleeting at a rate of about an inch an hour. I'm soaked to the bone by the time I got the tire cover off the spare, removed the lug nuts and got it off the back of the Jeep. I loosened the lug nuts on the flat and got the jack out of the back. I proceeded to climb under the back bumper because I'm so short I couldn't reach the axle and placed the jack under the rear axle where I was supposed to put it. I cranked the jack up until it was fully extended and it just barely touched the Jeep.
Frustrated, cold and wet I jacked it down and tried a few more spots but nothing worked. I kept thinking to myself I'm not a complete idiot I have changed tires before what am I doing wrong. By this time it was closing in on 9:30pm and I was soaked to the bone, the gas station had closed and I was alone with my kids in the dark parking lot with no bathroom, no food, no water and a useless jack.
I called my dad who lived an hour from where I was in good weather. The story ends when my dad and brother showed up around 1am with a hydraulic jack and it took less than 8 minutes to swap the tires.
I was curious to know if ANYONE else has had this problem and why I paid $35000 for my Jeep and they couldn't put a $30 jack in the back that would fit the truck. I am going to go to the dealership on Monday and demand they replace my jack with one that will fit the truck, but it's so frustrating that this happened. I love my Jeep but I kind of feel a little duped by Chrysler.