Hi everyone,
Just wanted to provide everyone with a forewarning if you ever wanted to purchase a Navtool product.
I placed my order for my Navtool so I could hook up my backup camera on 5-20-17. The order arrived at my door in California on 5-26-17. Not too shabby for coming across the country!
I took the front dash off the jeep and took the unit out and got ready to install the product. I then opened the box and noticed that one of the main hiring harnesses that relays the video wire for the backup camera came unattached.
I contacted the customer support to alert them of the concern and they requested photographs of the damaged product which I provided on 5-26-17. On 5-27-17 they said they would replace the wiring harness so the backup camera would work. They told me that day when they ship it they would provide me a tracking number for the replacement part.
On 5-30-17 I tried to get confirmation that the part was sent and received no reply. On 5-31-17, they said it was "processed" but would not provide further information.
On 6-1-17 and 6-2-17 I tried to get in contact again without success. On 6-3-17 they told me that it was shipped but have since stopped responding to me and refuse to provide me s tracking number for the replacement part.
I have tried to call the business multiple times and each time despite being within business hours I never get through to a person. We have contacted the sales team trying to get a hold of someone and all they say is that it's shipped but refuse to provide a tracking number or any further information.
At this point, it's been 11 days and I have still not received the part. At this point, I don't think I will ever receive it. My jeep has been sitting apart for this entire time hoping the part gets here so I can just solve the problem and put it back together.
I doubt I'll get my money back and I doubt I'll get my replacement part. The product I bought doesn't work and there has been no follow up with the company. I waited some time to write this post hoping they are just slow but too much time has now passed.
Please do not use Navtool and support a company that can't follow up on the products they sell. I now have to go and find another company and spend more money to get my backup camera working. I guess I should have just paid for the flash at this rate.
Just wanted to provide everyone with a forewarning if you ever wanted to purchase a Navtool product.
I placed my order for my Navtool so I could hook up my backup camera on 5-20-17. The order arrived at my door in California on 5-26-17. Not too shabby for coming across the country!
I took the front dash off the jeep and took the unit out and got ready to install the product. I then opened the box and noticed that one of the main hiring harnesses that relays the video wire for the backup camera came unattached.
I contacted the customer support to alert them of the concern and they requested photographs of the damaged product which I provided on 5-26-17. On 5-27-17 they said they would replace the wiring harness so the backup camera would work. They told me that day when they ship it they would provide me a tracking number for the replacement part.
On 5-30-17 I tried to get confirmation that the part was sent and received no reply. On 5-31-17, they said it was "processed" but would not provide further information.
On 6-1-17 and 6-2-17 I tried to get in contact again without success. On 6-3-17 they told me that it was shipped but have since stopped responding to me and refuse to provide me s tracking number for the replacement part.
I have tried to call the business multiple times and each time despite being within business hours I never get through to a person. We have contacted the sales team trying to get a hold of someone and all they say is that it's shipped but refuse to provide a tracking number or any further information.
At this point, it's been 11 days and I have still not received the part. At this point, I don't think I will ever receive it. My jeep has been sitting apart for this entire time hoping the part gets here so I can just solve the problem and put it back together.
I doubt I'll get my money back and I doubt I'll get my replacement part. The product I bought doesn't work and there has been no follow up with the company. I waited some time to write this post hoping they are just slow but too much time has now passed.
Please do not use Navtool and support a company that can't follow up on the products they sell. I now have to go and find another company and spend more money to get my backup camera working. I guess I should have just paid for the flash at this rate.