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Old 01-21-2012, 01:15 PM   #1
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Need help with Jeep Corp contact information.

I, I am the owner of a brand new 2011 Sahara JK. Bought it last week and have only been able to drive it for four days. It seems the security module is bad and dealer says four weeks for part.

Jeep is less then one week in my possession. Does any one have a good phone number for jeep corp customer relations?

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Old 01-21-2012, 01:40 PM   #2
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1-877-426-5337
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And, welcome to the forum.

Bummer about your Jeep problem.....

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Old 01-21-2012, 02:30 PM   #3
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Quote:
Originally Posted by lamigre View Post
I, I am the owner of a brand new 2011 Sahara JK. Bought it last week and have only been able to drive it for four days. It seems the security module is bad and dealer says four weeks for part.

Jeep is less then one week in my possession. Does any one have a good phone number for jeep corp customer relations?
All States will have a version of the Lemon Law.
Here in Washington, if a vehicle is down for that long, it will qualify for a "lemon" status. Since Dodge/Chrysler/Jeep does NOT want you to go lemon, they will find some way to expedite the repair.
After you make the 'call' to DCJ, then get ahold of the Dealership Service Manager, and inform him/her that you want the District Service Manager (of Jeep) to be informed that the delay is unacceptable.

Also, contact your Sales Rep, and get ahold of his/her boss (the Sales Manager), often the dealer will provide a car for you to drive during the down time.

Good luck.
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Old 01-21-2012, 02:38 PM   #4
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Quote:
Originally Posted by Up Hill Bill
1-877-426-5337
(1-877-iam-jeep)
m-f 8:00 am - 8:00 pm et
sat/sun 9:00 am - 5:00 pm et

And, welcome to the forum.

Bummer about your Jeep problem.....
Dude thanks for the help. Dealer is being a real butt head. Telling me not sales issue, now a Chrysler problem.

This is my fourth jeep and first problem like this. Two YJ's, TJ and now this one.

This sounds like a bigger problem since the part is on back order. So if anyone else is having a similar problem then have dealer check security module.
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Old 01-21-2012, 02:42 PM   #5
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^^^ Good advice, that! In CA, if your new vehicle is at the dealer for more than a cumulative total of 30 days in the first 18 months or 18,000 miles, it's a lemon. So, if the dealer really takes 4 weeks to repair your new Jeep......

Edit: It's not a sales department problem, it's a service department - warranty problem. I would both call and write Chrysler and inform them that you will exercise your rights under your states lemon law if the vehicle is not repaired timely.

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Old 01-21-2012, 04:49 PM   #6
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Thanks for all the advice, opened problem with Jeep. I don't want to go lemon law since Jeep has everything i wanted and price was right.

Just frustrating the way the dealer is handling. You can bet on Monday I will be in the GM of the dealerships office to get this resolved.
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Old 01-21-2012, 08:23 PM   #7
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Dude thanks for the help. Dealer is being a real butt head. Telling me not sales issue, now a Chrysler problem.

This sounds like a bigger problem since the part is on back order. So if anyone else is having a similar problem then have dealer check security module.
The "it's not a sales problem" is a reflex statement, reflecting the sales dept's concern that you have buyers remorse, and want to unwind the sale. And technically, they are correct, it is a Chrysler (Jeep) problem.

However........

If they really are interested in taking care of THEIR customer, then they can always steal that part from one of their other inventory vehicles to get you back on the road.

And yes, you do want to explore the lemon law in your State. You will find that this is the only motivation (leverage) you have over Chrysler (Jeep). However, NO, you are not qualified to go the Lemon Law route until after you have expired that time frame.

And one final thought; most State's will have an Implied Warranty Law, which states something along the lines of: The Vehicle should be fit for reasonable service. It is NOT reasonable for you to spend $20K (or $whatever) and not have your new vehicle for an indefinate period of time. Therefor, you *might* also have recourse against the dealership, in addition to the manufacturer. Just Google your state's name & 'implied warranty'.

In closing, you don't really want to do any of this, 'cause all you really want is the car fixed. But just remember you do have some recourse, to help 'even' the odds.
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Old 01-22-2012, 08:06 AM   #8
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Thanks all I want is my car back in a reasonable timeframe. I like the idea of borrowing the part from another jeep on the lot. I will suggest that tomorrow morning to them.

I don't want problems with the dealership I just want them to do what is right.
Below is a picture of my jeep as it is being unloaded at dealer.



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Old 01-22-2012, 11:33 AM   #9
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I would think that there would be VIN issues with taking a TIPM from another Wrangler.
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Old 01-22-2012, 11:56 AM   #10
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Exclamation Good luck with Chrysler................

......... mine died on the Hi-way twice at speeds over 60-mph, nearly rear-ended both times. Carried in to a dealer twice on a roll-back, for a total of well over 2-3 weeks in the shop

After the dealer fixed it the 2nd time per Chryslers instructions, it died in the dealers lot as they were leaving to test-drive it

Well, they claimed it was "grounding-problems" (repaired), and I do have it back and it is runing well so far Additionally, I have to say that I have heard of no other such problems with the 2012 JKU and I do believe the dealer did everything he could to get it fixed and out of his shop ASAP! It was just one of those electrical problems that was so nearly impossible to find ( 1 in a million)

However, during all this time Chrysler Customer Service rated a "O" No damn help to me at all!
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Old 01-22-2012, 06:59 PM   #11
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I think you may be right about VIN issues. I will find out more tomorrow at the dealer. The saga continues, took me four weeks to locate this model with the bells and whistles that I needed ( to make wife happy had to get heated seats, what a pain). So I am not going to give up just yet.
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Old 01-22-2012, 07:10 PM   #12
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After a great deal of research it turns out the TIPM is a somewhat larger problem then Chrysler wants to admit. There are over 400 on back order and the time to fill I about four plus weeks.

Tomorrow dealer and I may be having a different conversation. I am not going I wait four weeks for my jeep.
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Old 01-22-2012, 07:46 PM   #13
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Quote:
Originally Posted by lamigre View Post
Dude thanks for the help. Dealer is being a real butt head. Telling me not sales issue, now a Chrysler problem.

This is my fourth jeep and first problem like this. Two YJ's, TJ and now this one.

This sounds like a bigger problem since the part is on back order. So if anyone else is having a similar problem then have dealer check security module.
Quote:
Originally Posted by lamigre View Post
I, I am the owner of a brand new 2011 Sahara JK. Bought it last week and have only been able to drive it for four days. It seems the security module is bad and dealer says four weeks for part.

Jeep is less then one week in my possession. Does any one have a good phone number for jeep corp customer relations?
What were the symptoms that led to the diagnosis of a bad security module? Is the dealer positive that replacing it will cure those symptoms? Is your Jeep dangerous and/or unfit to operate?
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Old 01-23-2012, 07:50 AM   #14
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First the dealer stayed security module was problem. The Jeep engine would turn but not start. It would reset itself after a while.

The dealer was unable to recreate the problem is they re-flashed the computer. That was fine for a few days then it died and would not start. After 8 hours of diagnosis they said bad TIPM.

So later this morning I am heading over to dealer to get a new loaner and a status. Also today a Chrysler case manager is supposed to call me (I am holding no hope unless he has a TIPM up his sleeve).

After all of this is done I may speak with an attorney, sounds like Chrysler knew about TIPM problem and switched vendors and this may be causing the delay in getting the part.

I may start a thread to see just how many JK owners were effected.
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Old 01-23-2012, 03:28 PM   #15
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Latest update, jeep is down for up to thirty days. Now I am driving a Subaru Forrester, they have no keep loaners.

They are looking at asking Chrysler to buy jeep back at what I paid for it. Pre-lemon law choice. This way does not get lemon law label.

We will see, if by the end of the week I have not heard from dealer or Chrysler I will be contacting an attorney.

This is BS, there could be as many as 11,000 bad TIPM out there.
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Old 01-23-2012, 04:21 PM   #16
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Quote:
Originally Posted by lamigre View Post
Latest update, jeep is down for up to thirty days. Now I am driving a Subaru Forrester, they have no keep loaners.

They are looking at asking Chrysler to buy jeep back at what I paid for it. Pre-lemon law choice. This way does not get lemon law label.

We will see, if by the end of the week I have not heard from dealer or Chrysler I will be contacting an attorney.

This is BS, there could be as many as 11,000 bad TIPM out there.

Looks like you have a Sahara tan. That color is no longer available, so you will not be able to replace that.

Other people in your situation have been able to 'trade' their problem Jeeps back to Chrysler for an up-graded Jeep. You might be able to ask for a 2012 Sahara to replace your 2011, for instance. Worth a try, if you still want a Jeep.

There are others on the forum with much more knowledge than I have on this sort of problem. Hopefully, they will see your thread eventually!
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Old 01-23-2012, 04:36 PM   #17
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Where are you located?
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Old 01-23-2012, 05:24 PM   #18
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Spoke with Jeep case manager, they are trying to expedite part shipment. Interestingly when I told him I found the TIPM at several out of state dealerships he stated he would need to have the batch code to determine if the TIPM would be part of the defective branch.

Chrysler has knowledge based on the above statement and has been sitting on it. I will wait until Wednesday to find out and then if no satisfaction time to get attorney involved.
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Old 01-23-2012, 05:25 PM   #19
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I have asked to trade up, however; Jeep wants to wait and see how long it takes to get part.
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Old 01-23-2012, 05:26 PM   #20
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Tree climber I am in Virginia.
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Old 01-26-2012, 08:51 PM   #21
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Well here goes the latest update. After a few calls with Jeep Corp, the TIPM arrives at the dealership this morning and I drove my baby home. Fingers crossed this resolves it. Props to the jeep case manager,he was able to get the part to the dealer in 72 hours. So much for the dealership parts manager and 30 days.

Now the fun begins with mods. Thank you to everyone who offered support and advice.
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Old 01-26-2012, 09:02 PM   #22
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Well here goes the latest update. After a few calls with Jeep Corp, the TIPM arrives at the dealership this morning and I drove my baby home. Fingers crossed this resolves it. Props to the jeep case manager,he was able to get the part to the dealer in 72 hours. So much for the dealership parts manager and 30 days.

Now the fun begins with mods. Thank you to everyone who offered support and advice.

Good for you! If you hadn't followed up, and kept the pressure on, you'd probably have waited a long time for the fix...

Just maybe the Fiat owners really are trying to stress quality customer service, as they claim...
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Old 01-26-2012, 10:22 PM   #23
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Good for you! If you hadn't followed up, and kept the pressure on, you'd probably have waited a long time for the fix...

Just maybe the Fiat owners really are trying to stress quality customer service, as they claim...
Up Hill....got your note late in the game. Read through the thread. Sounds like limagre is on his way. When I had my transfer case linkage give out while I was on vacation, the dealership pretty much gave me the same story about getting the $.60 replacement part. When I called Chrysler, they said the same thing. When I asked them to clarify that a 60 cent part broken on my $30K plus vehicle is holding me up and you are saying the part can't be expedited they changed their mind and expedited the part overnight to the dealer in Maine where I was on vacation. The internet is a powerful advertising tool and really helps sometimes because manufacturers really don't want a slew of bad customer experiences on the internet.....it makes the company look bad. Given a choice they will usually try and expedite the repair.

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