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Old 07-22-2011, 12:37 PM   #1
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Need Some Service Advice

As some of you might have seen I have another thread entitled "6-Speed Grind Between 4th and 5th" where I was having some issues with my 6-Speed transmission and eventually took it into the dealer and had it repaired.

I've got the Jeep back now and that transmission problem is fixed, but I have some new issues. Ever since I picked it up the "check engine" light has been on. I called the dealer and they said to check the gas cap and give it a couple days. The light is still on after four days.

Also, I developed this very annoying exhaust pipe rattle. I was out with some buddies last night for a ride and it was driving me crazy. So this morning I crawled under my Jeep and checked every inch of the exhaust pipe from the manifold to the muffler and found that one exhaust pipe hanger was not reinstalled and the source of my rattle was an exhaust pipe clamp that is loose (never tightened when the exhaust was reinstalled).

I can't really fix the hanger myself because it appears it has to go into place as the exhaust pipe is reinstalled, but the clamp I can definitely tighten.

My question is, since I will be going back to the dealer for the check engine light, do I tighten the exhaust clamp myself (no more exhaust rattle) or leave it to show the service manager and make them correct it?

Now that I found these two issues it makes me wonder what else was not completed quite right.

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Old 07-22-2011, 12:47 PM   #2
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I wouldn't touch anything and I wouldn't tell them what you saw, or that you even looked. Take pictures of what you can see and keep them to yourself. Then take it in and tell them what the issues are. If it still does it after you get it back, or if they tell you they didn't find anything, you can ask them about the loose clamp and hanger that isn't installed. Chances are that they pulled the trans to fix it and that required exhaust removal. They botched putting the exhaust back on. It happens from time to time, especially if they have one guy that starts the job and he has an apprentice or helper that finishes up the loose ends that he took apart. How they respond to the issue is a bigger deal than the issue in most cases.

I would be interested to know what the code is. There's a lot of room for problems when pulling a tranny out. Could be something left unplugged, a pinched wire, or any number of things.

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Old 07-22-2011, 12:54 PM   #3
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Bring it to their attention and have them fix anything that isn't correct. I'm sure they'll find why the check engine light is on. At this point, I would be glad that the trans. was repaired properly. Unfortunately, some things happen when there is a major repair. It's still no excuse, but it happens. The real problem is that the dealer has to repair a trans. that is defective from the factory.
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Old 07-27-2011, 04:39 PM   #4
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Jeep back from the dealer. Check engine light turned out to be an oxygen sensor which the dealer replaced under warranty. Yeah!

Exhaust secured and exhaust rattle is gone as well.

I've had my new jeep for about a month now and for the first time it has no outstanding issues. That is a good feeling.
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Old 07-27-2011, 04:41 PM   #5
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The actual translation is probably something like "Our tech forgot to plug the O2 sensor back in, so we plugged it in and cleared the code", but it could also possibly be "Our tech is a gorilla and smashed your O2 sensor. We thought it would be OK, so we just sent you on your way and hoped for the best."

Yep, I'm pretty pesimistic about dealer integrity.
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