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New Mopar Extended warranty??--Worth the dollars?

26K views 167 replies 44 participants last post by  Detroit Dave 
#1 ·
Hello all.. I am at the end of my warranty--TOMORROW!! i just found out. I can purchase an additional 3 years or up to 75K(additional 40K) for $2100.00 through mopar auto. Has anyone purchased? I know my powertrain is cover for up to 5 or 100000K. Thoughts anyone?
 
#7 ·
New purchase, so not exactly the same thing.

I'll happily pay $1.23 a day to make sure all the crap on this thing is covered for as long as I'm paying for it. It also gives me loaner cars for when I'm having service done, and that's a good thing, as I'm a ways away from any Jeep dealers.
 
#8 ·
If I remember correctly, the Maxcare Lifetime warranty is $2800. If you plan on keeping it a long time I think the extra $700 is worth it. There are a few threads about this with contacts of those who sells them. Only downside to the Maxcare is that it is not transferable.

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#17 ·
Actual cost negotiated on lifetime service contract is about $3,200 in the two states that mandate it be transferable, and 2,200 in the 48 states where it is not transferable.


Not transferable doesn't just mean sales to strangers. if you die and your wife inherits the jeep the lifetime service contract and your money is gone. If you buy that lifetime service contract and your car is totaled, stolen etc your money is gone.

And calling it a warranty is not really accurate. Warranty law protects you in lots of ways that lifetime service contract does not.

Keep in mind also that it only covers defects. lots of elements of a vehicle have problems from normal use. People who say "I will drive 200k and beat FCA" in the shell game are kidding themselves. it is not just brakes that are wear items, engine valves and other parts with no defects can be expected to go south from normal use, as can almost all your suspension etc, and that lifetime is about defects only.
 
#14 ·
This topic comes up about once a week here on the forum. Opinions seem to be pretty evenly divided between "yeah, it's great to cover everything because I'm keeping it forever" and "no way, the deck is stacked in favor of mopar."

Only you can decide if you are going to be in the minority where it will pay for itself.
 
#21 ·
Before this gets out of hand, has anyone reached out to the administrator of the plan and ask what happens at 200k to a failed ball joint? Or other parts?

Further, is there any direct knowledge of a claim that was denied to a high mileage vehicle for any part failure deemed "normal wear" that should have been covered?

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#23 ·
Here is what is covered under the suspension category. You will find ball joints at the bottom of the list.

Auxiliary Springs
Axle Trac Bar
Bushing Stabilizer Bar
Control Arm Bushings
Control Arm Shafts
Cushion Stabilizer Bar
Front Axle Crossmember
Front Axle Vent & Hose Assembly
Front Wheel Bearings (Front Wheel Drive Vehicles Only)
Lateral Link Arm
Link Stabilizer Bar
Rear Camber, Spring, Toe, Links
Rear Coil Springs
Rear Leaf Springs
Rear Shock Absorbers
Rear Strut Assemblies
Rear Strut Assembly Insulators/Mounts
Rear Suspension Knuckles
Rear Trailing Arm Assembly
Shock Mount Plate
Spring Bushing
Spring Hanger
Spring Interliner
Spring Seat
Spring Shackle
Springs
Stabilizer / Sway Bar
Stabilizer / Sway Bar Bushing
Stabilizer / Sway Bar Link
Strut Mounting Plates, Bushings and Bearings
Struts
U-Bolt Rear Spring
Upper and Lower Ball Joints
Upper and Lower Control Arms
 
#35 ·
Here is what is covered under the suspension category. You will find ball joints at the bottom of the list.

Auxiliary Springs...
And all of those are only covered for DEFECTS as I said. you totally misrepresented what I wrote. Many of those items wear out. Normal wear is NOT covered. Same normal wear on rings, valves, and most of the parts of the vehicle.'

You seem not to have read the actual document. ONLY defects are covered. The majority of large expenses past 8 to 10 years are not "defects."
 
#26 ·
Respectfully, I think the concern is the wording of the warranty as a "service" contract and not a warranty. Also, I think the concern is, again, the "wording" of "manufacturers defect". Corporations have a tendency to look for every loophole not to pay a claim, especially knowing that most people will accept their word for it and be upset but ultimately do nothing about it. Personally, I think the commenter is buying into that fear instead of reaching out and educating themselves. I tend to think in all likelihood any court would side with the customer and get that transmission replaced at 200k under the plan. Again, if there are questions, reaching out to the company administering the plan should calm any fears. Also, reaching out to a few service managers should tell them what they need to know. They're on the front line and would have first hand knowledge on what the plan will, and will not, cover at the 8 year 200k mark.

I'd still like to hear from anyone that's had a claim denied under this plan. For any reason.

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#30 ·
The evidence is in the contract itself, stated in the contract definition and under what will not be covered:

A SERVICE CONTRACT: This Plan is a service contract between you and us. The Plan protects you against major repair bills should a Vehicle component covered by the Plan fail due to defects in material or workmanship. This Plan is not insurance and is not part of the vehicle manufacturer’s warranty. We are solely responsible (liable) for fulfillment of the provisions of the Plan.
THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM: • Repairs or replacement of any component covered by any of the Vehicle manufacturer warranties, Certified Warranty, part manufacturer warranties or recall policies; roadside assistance, loaner vehicles or other services which are eligible to be covered by the vehicle’s manufacturer warranty or marketing programs; • Repairs required as a result of other than a manufacturing defect (such as a design defect or normal wear).
Now, does the Lifetime of the vehicle (or owner) supersede a component failing as a result of “normal wear”? If not, who determines when any given component has failed because of “normal wear” (other than the listed wear items that are not covered by these plans)?

Plenty of people view the above language as a way for Mopar to deny coverage as it is defining "Lifetime" as the life of a given component, not your lifetime or the vehicle's lifetime.

Others believe service departments can influence what gets covered or denied, though I believe all Service Contract work must be approved by Chrysler, so I'm not sure how far this goes. Perhaps it is up to the service department's discretion to report whether a part "wore out" or "broke"?

I believe these Mopar Vehicle Service Plans have evolved out of Chrysler's rough patch in the mid-2000's, starting with the included Lifetime Powertrain Warranty they offered for 2007-08. So now we're getting into the 10-year point for some of these Lifetime offerings, and we need to hear back from those who got in early and are getting things repaired/replaced under the service contracts without being denied for the "normal wear" clause.
 
#31 ·
You could get a Dorman regulator shipped to your door for about $60 or the Mopar switch for less than $30. Probably swap it out in an hour or two. No trips to the dealer, leaving it for the day, etc.
A lot of the "I saved thousands" claims are based on the ridiculous prices a dealer charges for service. If you're happy having a dealer do the work and trust them, more power to you, get the "warranty". I would much rather do it myself or if it's beyond my abilities I have a real good independent garage who I trust and does great work at a fraction of dealer prices.
My daughter's Accord needed new ball joints and sway bar links. Honda dealer wanted over $1100 to do the work, it was in for a recall so they checked it out and gave me a price. I bought the parts online for around $150 and did it myself in a few hours. Saved almost $1000 plus the hassle and expense of a couple trips to the dealer and being without the car for a day or two.
 
#45 ·
Instead of jumping up and down and making the same point over and over again, that you quite possibly are taking out of context. Why don't you call FCA and get a definitive answer? Clearly there's a discrepancy between what you're reading in the contract and what people are being told by their dealership. When I inquired with the folks at Chryslerfactoryplans.com, they told me everything was covered with the exception of xxxxx for as long as I owned the vehicle. Where xxxxx was a list of things like brake pads, clutches, etc. And the list was pretty small.

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#50 ·
No, an OEM lift kit installed by an authorized Chrystler/Jeep/Dodge tech will not affect your warranty, just be sure to have it annotated in the service history. I had the 2" OEM lift installed at the dealership when I purchased it and got an unlimited/unlimited warranty. They expressly stated that it doesn't effect my warranty and noted it.

Also as far as those who insist that extended manufacturers warranties only cover defects and that they try to void them at every turn, I say go to a better dealership. My wife's 2011 Jeep GC has a bumper to bumper 7yr and so far they don't even ask any questions when she's brings it in or if they find something wrong; they just fix it.
 
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