I did purchase the Q11K and have used on 4 different occasions, 2 hard technical pulls and others were more normal. Failed me the first use. Way below Zero, gear oil was super thick spool and lever was not wanting to stay in gear) the other vehicle was sitting on top of a pile of trees impinging the transmission that the wrecker had to be used with some interesting tactics, I consider the other guy lucky I did not pull straight out if I could or major damage to the undercarriage. Since fall/summer is herethe winch seems to be working just fine. Prior to purchase, I could not find any real world review myself so took a chance relying on QT's reputation of customer service.