Jeep Wrangler Forum banner

Quadratec quote

2K views 29 replies 21 participants last post by  Tysdad08 
#1 ·
you do you get ahold of for a parts quote
 
#6 ·
I hope you have better luck than me.

I called Rob (their sales rep) and left a few messages last week and this week, but he's never called back. Also PMed Rick last Thu, and still no response.

I've heard nothing but good things about QTec, so I'm assuming this isn't the norm.
 
#8 ·
Definitely not the norm. I pm'ed him last night and got a reply this afternoon. This has been the norm for me unless he is on vacation
 
#14 · (Edited)
Hey there,

As others have stated please PM me with your first & last name, address, zip & the part number(s) you would like to order. I'll then e-mail you back with a quote. I am out of the office at random times (Last Friday for example and the prior week for the whole week). I do try to get back to PM's when I am out of the office as well. If you prefer to place an immediate order my sales team can handle that on the phones at: 1-800-745-2348. They are open Mon-Thurs 8am-Midnight, Fri 8am-9pm, Sat 9am-5pm. All times are Eastern.

Thanks!

-Rick
 
#15 ·
Q Tec cust service is top notch. I know 'cause I do cust service too:

"Q Tec customer service how can we help you today"

"Ahh I'm checking on my order.."

"This is Bill , right?"

"Ahh, yeah.."

"Ace rock rails right?"

"You guys are good!"

" Should be shipping next week or the week after"

That's literally how it goes. They are great.
 
#17 ·
Hello Rick!
Just about to purchase the Adventure S top for my 09 2 door Sahara...but reading some of these reviews ...its scaring me ! I watched You tube video it looked like a great affordable top for me! Since i live in Illinois and only have maybe 2 goodmonths of summer ( why do i live in illinois!!!lol)What do you think? Trektop nx or adventure s ? I like look of the S better...do you offer forum member discounts ? I am new to forum ...
Thanks so much!!( Jeep ?)
Laurie Schild
1427 Sherborn Ct
Minooka ,Il 60447
Laurieschild@yahoo.com
Im ready to buy...i cant wait to change up the look of my jeep ..its my first soft top.
 
#18 ·
As said already Rick is the man to talk to.
But I'd like to convey a transaction I just had with him and Quadratec Customer Service.

I bought my wife a soft top on mothers day for her 4dr. I received it very quickly but didn't attempt the install until it was warmer so it sat in the garage until last Sunday.

As soon as I open it I see a gash from a razor knife right across the top, this now explains the tape and extra sharpie markings put on by UPS.

Anyway somewhere along the way someone used a boxcutter a little too much and sliced the top.

I boxed it right back up and called Quadratec the next morning during coffee break.

Before I even got off the phone I received a few e-mails. One return shipping label and others for a new soft top order.

He had that soft top ordered for me before I could spit out what I was trying to say.

The next day(Tuesday) I call back to ask if the was anything I would need to include in the box for return, was told no that the shipping label has it all.

I was then told that my new top was out on the truck for delivery.

HUH!!!! 24 hrs later they have a replacement to my door

Today I was able to install the top and wifey is all happy, I may even be happy tonight.

Long story short is shit happens to everyone and every supplier. When shit happens to Quadratec they stand up and take care of business no fail no question... an outstanding company and it starts right here with Rick.

Thanks Again Rick.
 
#21 ·
I have never spoken with this Rick person that everyone keeps referring to. But I have called Quadratec on several occasions and told them that I was a member of the wrangler forum and they gave me free shipping and a 5% discount. So I would assume that you would not have to talk with Rick to get a discount and free shipping .
 
#29 ·
I would bet he is on vacation this week. When he is out the stand in guy doesn't respond as fast as Rick. Usually when Rick is working you will get the quote within a few hours max. He should get back to you Monday or Tuesday depending on how full his inbox is, Hehee.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top