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Old 06-11-2013, 12:24 AM   #1
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Exclamation Quick question

Hey guys just had my jeep re-geared with 488 gears and master install kit i supplied all my own parts and had a shop put it all in for me . But after 1000 miles both my pinion seals are leaking now. do you think the shop should cover this or am I going to have to fork over more money to get this fixed

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Old 06-11-2013, 12:34 AM   #2
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Hey guys just had my jeep re-geared with 488 gears and master install kit i supplied all my own parts and had a shop put it all in for me . But after 1000 miles both my pinion seals are leaking now. do you think the shop should cover this or am I going to have to fork over more money to get this fixed
They should definitely be at fault here. I would call and tell them you want them to cover the parts and wrench time.

Just curious... how much did it cost you for the parts and labor?

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Old 06-11-2013, 12:46 AM   #3
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It's questionable -- People tend to blame the mechanic, but that's not right.

If they have never worked with those parts and recommend something else, then yeah, may be asking for trouble.

I have a friend that's a mechanic. His take on it is this: When you go to a restaurant, if you bring your own steak and ask them to cook it. When it doesn't taste right, can you complain to the cook?
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Old 06-11-2013, 12:59 AM   #4
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I agree with the above analogy. If the shop did not supply the parts then they can not be responsible for them.
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Old 06-11-2013, 11:09 AM   #5
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If its leaking bring it back and ask them if they can fix it. If they charge you i guess you know your answer. suicideking is right.
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Old 06-11-2013, 11:30 AM   #6
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I agree with the above analogy. If the shop did not supply the parts then they can not be responsible for them.
They can if they haven't installed them correctly, they weren't required to take on the job and doing so suggests that they were confident in their ability to do it right.
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Old 06-11-2013, 11:36 AM   #7
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They can if they haven't installed them correctly, they weren't required to take on the job and doing so suggests that they were confident in their ability to do it right.
Their response can be to say the parts may have been defective.

Would you like to pay us same labor charge as you paid for the install? We can remove them so you can send them back. Then you can pay us again to install them...

When getting expensive parts that require expertise to install, I will ALWAYS let the shop order the parts and I will gladly pay the extra money so the shop will make some profit. That way if something goes wrong, you got the parts from them, they installed them. Otherwise you can have the shop blaming it on the part, the part manufacturer blaming the shop.
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Old 06-11-2013, 11:39 AM   #8
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That makes sense, but I'm just saying that the shop assumes the liability for their work when they accept the job. If the part proves to be faulty then it's not on them, but if it's a poor install then it definitely is. I agree that sourcing your own parts and taking them to the shop creates a scenario in which you're making it difficult for yourself to determine liability.
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Old 06-11-2013, 11:45 AM   #9
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This is the same issue that folks face when seeking warranty coverage on an issue that could conceivably be related to a mod.

If the issue is caused by defective parts you provided, then it's on the part manufacturer (who no doubt limited his liability to providing you another set to replace the defective set) and you.

On the other hand, if the issue is caused by an improper install of otherwise perfectly fine parts, then the shop should be responsible for redoing the install correctly.

It gets sticky when the parties can't agree on the cause.

In this case, it sounds like an install issue and the shop may very well agree. Just take it in and have them look at it.
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Old 06-11-2013, 02:09 PM   #10
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Well guys the shop said they would take care of me . I under stand I brought my own parts but a yukon seal is a yukon seal its the same thing they would have got.... I paid 400 a axle for the install
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Old 06-11-2013, 02:28 PM   #11
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Well guys the shop said they would take care of me . I under stand I brought my own parts but a yukon seal is a yukon seal its the same thing they would have got.... I paid 400 a axle for the install

This is where shop reputation comes into play. Good that they took care of you! I'll assume at this point it wasn't 4WP...

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