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Old 09-21-2012, 08:54 AM   #1
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Rattling tailgate and dealer's fix.

So, I have 18 inch wheels, and 33 inch tires that were dealer installed.

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10k miles later, the tailgate is rattling on the hinge side. Took it to the dealership, where their first response was, "They all do that". I said fix it. I picked it up this morning, and this is what they did.

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I do not think that this correct fix, since there are plenty of heavy duty hinges that take the weight of the wheel off of the tailgate and put it directly on the hinge.

So, do I have any recourse here, or do I have to eat this? Technically, they fixed it, but in my opinion, it's not an acceptable solution.

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Old 09-21-2012, 08:55 AM   #2
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You don't have extended bump stops ?

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Old 09-21-2012, 09:08 AM   #3
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I've been cheated! My tailgate doesn't rattle. Seriously though, did their fix stop the rattling?
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Old 09-21-2012, 09:16 AM   #4
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The rattle stopped, but for how long? I'm really, very upset right now, and I'm not sure if I can have a reasonable converstion with the dealership right now. It looks asinine, and I know they did it this way instead of installing new hindges that tie in with the tire carrier to relieve the weight off of the tailgate.
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Old 09-21-2012, 09:17 AM   #5
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You don't have extended bump stops ?
This wouldn't have fixed the problem, since the weight of the wheel is up and down, and the extended bump stops would keep it from going left to right.
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Old 09-21-2012, 09:17 AM   #6
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Those stops should be up on the tailgate. Take a look at your stock ones. I'm guessing they don't touch the tire. The rattle is either coming from your tire carrier being loose now or you have cracked spot welds in your tailgate from the larger/heavier tire not being properly supported.
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Old 09-21-2012, 09:22 AM   #7
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Quote:
Originally Posted by americonium View Post
The rattle stopped, but for how long? I'm really, very upset right now, and I'm not sure if I can have a reasonable converstion with the dealership right now. It looks asinine, and I know they did it this way instead of installing new hindges that tie in with the tire carrier to relieve the weight off of the tailgate.
I'm no expert on hinges, but aside from the stock hinges, I am not aware of aftermarket replacements for just the hinges. If you decide to remove the bumpstops the dealer added on the bumper, there are easy fixes to plug the holes.
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Old 09-21-2012, 09:25 AM   #8
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Mine been rattling for a week now so just adjusted the silver u bolt catch a little inward "t45" it seems to pull the tailgate in and now the gate is flush with body panel were the tail light is ...just did this last night have to find some bummpy roads and test
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Old 09-21-2012, 09:27 AM   #9
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Originally Posted by americonium View Post

All I can think after seeing that is WOW!!!! That is some custom <blech> job your dealership did for you. Are those Mopar parts they used there?

I'm really sorry. I think I would have asked them if that solution was meant to be some sort of bad joke.

In my opinion, since the dealer installed the new wheels and tires they need to fix the issue correctly.
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Old 09-21-2012, 09:32 AM   #10
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So far, I have found this


But I don't think the dealership is going to drop $500 just to make me happy.

That's the new hinge from Teraflex.
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Old 09-21-2012, 09:36 AM   #11
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Quote:
Originally Posted by GreenRubi View Post
All I can think after seeing that is WOW!!!! That is some custom <blech> job your dealership did for you. Are those Mopar parts they used there?

I'm really sorry. I think I would have asked them if that solution was meant to be some sort of bad joke.

In my opinion, since the dealer installed the new wheels and tires they need to fix the issue correctly.
The counter argument from the dealer could be the factory tire carrier and tailgate hinges are designed for the weight of the stock tire and wheel, not a heavier tire/wheel combo.
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Old 09-21-2012, 09:41 AM   #12
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Quote:
Originally Posted by SilverSport

The counter argument from the dealer could be the factory tire carrier and tailgate hinges are designed for the weight of the stock tire and wheel, not a heavier tire/wheel combo.
Yes, but they installed it as a dealer package. Therefore, it should be on the dealership to install said package correctly.
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Old 09-21-2012, 10:02 AM   #13
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Quote:
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The counter argument from the dealer could be the factory tire carrier and tailgate hinges are designed for the weight of the stock tire and wheel, not a heavier tire/wheel combo.
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Originally Posted by americonium View Post
Yes, but they installed it as a dealer package. Therefore, it should be on the dealership to install said package correctly.
I agree americonium. If the dealership installed this as a "dealer package" then they should fix it correctly. They claim to charge those absurd prices because they are under factory/Mopar warranty when they dealership installs it. If that is the case, dealership needs to fix it correctly and not throw some "what random parts do we have laying around" solution at it.
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Old 09-21-2012, 10:06 AM   #14
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Originally Posted by americonium View Post
Yes, but they installed it as a dealer package. Therefore, it should be on the dealership to install said package correctly.
I hear what your saying, but I'm not sure this is all the dealers fault. You used the term "installed correctly". Were the tires/rims properly mounted and balanced? Check. Were the lugnuts tightened to spec? Check. Was the spare mounted on the tire carrier and secured with three lugnuts? Check. The dealer could argue the install was done correctly.

Did you ask for this tire and wheel package or were they already on the Jeep when you bought it because the dealer chose to install them?
If the latter is the case, you have an argument. The dealer should have known the tire/rim weight might be too much for the stock carrier.

Once you calm down, you need to discuss this with the service manager or general manager. I'm playing devil's advocate here; unless the dealer decides to do a goodwill repair (i.e. Teraflex carrier), don't be surprised if the answer is "No".
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Old 09-21-2012, 10:12 AM   #15
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I would of flipped out if they installed those in my bumper.and if the tailgate is only rated for stock,then why is the factory bumper have room for larger tires.
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Old 09-21-2012, 10:14 AM   #16
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Quote:
Originally Posted by americonium View Post
So far, I have found this
<img removed>
But I don't think the dealership is going to drop $500 just to make me happy.

That's the new hinge from Teraflex.
Quote:
Originally Posted by americonium View Post
Yes, but they installed it as a dealer package. Therefore, it should be on the dealership to install said package correctly.
If the dealer package didn't include the TF hinge, why would you expect they would buy it and install it for you? If you took it to any shop, not a dealership, and they installed bigger tires for you, they might recommend a different setup for the tire carrier, but it isn't on them to automatically include it. You have to be sure of what you're getting when you order a "dealer installed package". It sucks, but the dealership is looking to make money, not make sure it's right.

I wouldn't be very happy about this kind of thing either. They should have told you that they were going to modify the bumper before they did it. Then you would have known that they were about to do something ridiculous and could have told them not to do it. You would think that as a warranty item, they would find a way to make it stop without adding/removing anything.

I would recommend getting the setup you want and taking the Jeep back to the dealership to have them replace the bumper with one that does not have those horns sticking out of it. They should at least do that. However, you have to be nice about it. You have to explain that you didn't expect them to modify the bumper and you aren't happy with the configuration. They might have brand new bumpers that they've taken off of other Jeeps that they could replace yours with. Otherwise, it would be a write-off for them to order a new one under warranty.
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Old 09-21-2012, 10:16 AM   #17
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Originally Posted by americonium View Post
So, I have 18 inch wheels, and 33 inch tires that were dealer installed.

Attachment 162173

10k miles later, the tailgate is rattling on the hinge side. Took it to the dealership, where their first response was, "They all do that". I said fix it. I picked it up this morning, and this is what they did.

Attachment 162174

I do not think that this correct fix, since there are plenty of heavy duty hinges that take the weight of the wheel off of the tailgate and put it directly on the hinge.

So, do I have any recourse here, or do I have to eat this? Technically, they fixed it, but in my opinion, it's not an acceptable solution.

I would never go back there. Ever. First off that's a bullshit fix. Second the bumpers look crooked and I'm sure there bolted/screwed on? I'd go back and say i want a new bumper now that doesn't have holes drilled into it.
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Old 09-21-2012, 10:20 AM   #18
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Getting a new bumper from jeep.
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Old 09-21-2012, 10:26 AM   #19
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This, ladies and gents, is an example of the dealer installed mod warranty issue that gets raised so often here.

Your jeep is warrantied by Chrysler as it came from the factory. Mods--and anything damaged by a mod--are NOT covered by Chrysler, though the rest of your warranty remains intact.

The fact that a dealer installs the mod is absolutely irrelevant in this analysis. Dealers have no power to extend Chrysler's warranty coverage. (Small caveat: There's always a chance your dealer tech MAY be able to CONVINCE Chrysler to cover something they shouldn't, but that's a "luck of the draw" issue.)

So, neither your new wheels/tires nor anything they damage is covered by Chrysler--including your tailgate and tire carrier. If it's warrantied at all, it's solely through the dealer. Exactly the same as if it had been any other 4x4 shop.

Did the dealer provide you with any sort of warranty in this regard? Look through your paperwork. Did they say anything about their modifications and what they would do to back them up?

If not, I think you're basically out of luck from a "legal rights" standpoint. You can argue and try to get them to do something, but you're not entitled to it. Give it a go and see what happens.

If no solution is forthcoming, then you need to fix it yourself. If it's just your carrier that's going, look into the Smittybilt tire carrier (here). If it's the hinges, then you need a new aftermarket steel rear bumper with an integrated tire carrier, like this one.

Edit:

Quote:
Originally Posted by americonium View Post
Getting a new bumper from jeep.
I expect what's being said there is that the dealer has an extra rear bumper kicking around the shop, and they'll toss it on in place of the old one that they drilled at no charge. I assume this doesn't remedy your rattling issue, however.
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Old 09-21-2012, 10:38 AM   #20
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Getting a new bumper from jeep.


Good news.
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Old 09-21-2012, 10:59 AM   #21
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Just got off the phone with Richie @ RMS on long island. I priced the rear bumper/w tire carrier for $1000. Since I'm not ready to throw a grand on the jeep right now, I explained the problem, and he already knows a fix. He's going to reinforce the hinges by boxing them with steel plates. For nothing. Well, I insisted in buying lunch. And I will never come background to this dealership.
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Old 09-21-2012, 02:31 PM   #22
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going to a void that mess and ordered the teraflex heavy carrior spent the 700
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Old 09-21-2012, 02:39 PM   #23
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Fix the Rubber bumper holes.... Buy a HANSON tire carrier... "BH"
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Old 09-21-2012, 02:43 PM   #24
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Originally Posted by SilverSport

I hear what your saying, but I'm not sure this is all the dealers fault. You used the term "installed correctly". Were the tires/rims properly mounted and balanced? Check. Were the lugnuts tightened to spec? Check. Was the spare mounted on the tire carrier and secured with three lugnuts? Check. The dealer could argue the install was done correctly.

Did you ask for this tire and wheel package or were they already on the Jeep when you bought it because the dealer chose to install them?
If the latter is the case, you have an argument. The dealer should have known the tire/rim weight might be too much for the stock carrier.

Once you calm down, you need to discuss this with the service manager or general manager. I'm playing devil's advocate here; unless the dealer decides to do a goodwill repair (i.e. Teraflex carrier), don't be surprised if the answer is "No".
After having the new factory bumper installed, and cleaned the pool, and relaxed, I have come to the realization that I'm going to have to swallow this pill and get on with my life. Jeep corporate has yet to call me back, but I'm pretty certain that they are going to side with the dealership. Don't get me wrong, I'm still unhappy about it, but what can I do? So, instead of a winch, this is going to have to be my next mod.
So, lesson learned. Research, research, research, and then repeat before buying any high dollar item.
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Old 09-21-2012, 02:47 PM   #25
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I installed the new Teraflex hinge unit and tire carrier this morning. A little expensive but excellent quality and I'll never need to mess with it again.
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Old 09-21-2012, 02:56 PM   #26
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Quote:
Originally Posted by americonium View Post
After having the new factory bumper installed, and cleaned the pool, and relaxed, I have come to the realization that I'm going to have to swallow this pill and get on with my life. Jeep corporate has yet to call me back, but I'm pretty certain that they are going to side with the dealership. Don't get me wrong, I'm still unhappy about it, but what can I do? So, instead of a winch, this is going to have to be my next mod.
So, lesson learned. Research, research, research, and then repeat before buying any high dollar item.
I would been seriously pissed about it too if a dealerr did something like that to my bumper. But making decisions in anger usually turn out wrong.
Wanted you to step back, take a deep breath and then look at it again.

I still think you need to talk to one of the managers. Like daggo said, the problem may be broken spotwelds in the tailgate and not the hinges. Reinforced hinges sound like a great idea, but make sure the rest of the tailgate is up to snuff.
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Old 09-21-2012, 03:02 PM   #27
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The tailgate is fine. I spoke with the "aftermarket" manager, and he says he'll supply the labor if I buy the hinge, but after seeing the mess they made, they'll never see me again.
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Old 09-22-2012, 07:27 PM   #28
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Originally Posted by americonium
The tailgate is fine. I spoke with the "aftermarket" manager, and he says he'll supply the labor if I buy the hinge, but after seeing the mess they made, they'll never see me again.
If you decide to go to with the terflex its an easy install. Installed mine yesterday took about 30 minutes.
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Old 09-23-2012, 07:42 AM   #29
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If you decide to go to with the terflex its an easy install. Installed mine yesterday took about 30 minutes.
Thanks for the heads up Jayce.
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Old 09-23-2012, 09:12 AM   #30
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Where on LI are you and what dealership? If you need help with the hinge install, let me know. I did mine on Friday.

http://www.wranglerforum.com/f33/ter...ll-188500.html

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