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Old 10-19-2011, 05:36 PM   #1
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Schrockworks

I ordered a bumper from these guys 4 months ago, and I'm still waiting.The turnaround time for this "custom bumper" was 90 days. last week it was going to be powder coated, and they haven't returned an e mail I sent yesterday. They know I need it by this weekend, I'm leaving for the 4 Corners Navajo Nation area and then cross country to Maine. Has anyone had any issues with them?

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Old 10-19-2011, 07:49 PM   #2
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they suck on shipping. 6 to 8 months is their normal lead time. I've dealt with them for years. they don't build to orders or keep any stock they batch build. also they do very little of the metal cutting in house so they wait until they have enough orders to fill before they get anything cut. Look them up the Nissan guys have been dealing with this for the better part of 6+ years. Once you get it its a great product but not worth their shipping time.

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Old 10-19-2011, 11:22 PM   #3
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Thanks Irongrave, I should have asked about them before I ordered.

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Old 10-20-2011, 01:32 AM   #4
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I have Shrockworks all around. I have a few issues with their stuff, but overall pretty happy with their products. They're notorious for longgggg lead times though, and they don't tell you this up front, which is bad to start off with, but then every time you call for a time quote, it's completely bogus/false/worthless. Don't believe anything they tell you in regards to a delivery date, unless you like being disappointed and frustrated. They have often been very bad at responding to emails, but I've always been able to talk to someone right away on the phone.

Even when they finally ship it, you may not even get a shipping notification. Just one day out of the blue you'll find a huge box at your front door. I waited 6 months for my front bumper from them, and 8 months for the rear bumper tire carrier. Rock rails took 3 weeks because they had them in stock and only needed to send them off for powdercoating. With each delivery, there was something missing or wrong with the hardware (nuts/bolts/washers/etc), and had to make a run to the hardware store to make it up. And with my rear bumper tire carrier, I had a bunch of fitment issues. It takes tons of patience to deal with them. More patience than most people have. Also the fact that they charge your credit card up front, in full, months before shipping the product, is quite annoying. Some have questioned whether or not that's even legal.

I've been hearing from them (I'm on their email list) that they've got some new machinery in which is supposed to help with their lead times, but I have not yet heard from any customers that their lead times have improved.
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Old 10-20-2011, 06:25 AM   #5
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Quote:
Originally Posted by yomondo View Post
I've been hearing from them (I'm on their email list) that they've got some new machinery in which is supposed to help with their lead times, but I have not yet heard from any customers that their lead times have improved.

they said the same thing 3 years ago when they moved and their lead times got worse.
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Old 10-20-2011, 06:28 AM   #6
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I was going to pull the trigger on BOTH front and rear bumpers from them. However, they said they would not ship USPS to me in Japan. I have an FPO AP address... I guess I am glad they said no now. I really like the rear flood light accommodation which is rare.

Needless to say I am still in search of bumpers...
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Old 10-20-2011, 07:49 AM   #7
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Happy with my LoD rear bumper and tire carrier, but my leadtime was long also, long to me anyway. Was quoted 3-4 weeks, took almost 8 weeks. And it was made to order, and they did not charge my cc until 2 weeks after I received the bumper. I only have 1 complaint, you cannot adjust the lights after the bumper is mounted. I also got tracking numbers emailed to me the day it shipped.
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Old 10-25-2011, 12:20 AM   #8
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We received our JK Stubby bumper today. Lead time was supposed to be about 12-14 weeks, turned out to be about 16. Looks like they are improving, judging by other posts. The bumper and accessories were very well packed and cushioned. I didn't do a detailed inventory, but it looks like the sack of parts matches the shipping list. This bumper is just drop-dead gorgeous! Our Jeep left this morning on vacation tho, so we'll have to get back with you in a couple weeks about the installation.
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Old 10-25-2011, 12:37 AM   #9
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Glad to hear this. I will never order anything from them knowing what I know now. 16 weeks? That's ridiculous. Even if the bumper is nice.
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Old 10-25-2011, 12:38 AM   #10
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Quote:
Originally Posted by Piper54 View Post
We received our JK Stubby bumper today. Lead time was supposed to be about 12-14 weeks, turned out to be about 16. Looks like they are improving, judging by other posts. The bumper and accessories were very well packed and cushioned. I didn't do a detailed inventory, but it looks like the sack of parts matches the shipping list. This bumper is just drop-dead gorgeous! Our Jeep left this morning on vacation tho, so we'll have to get back with you in a couple weeks about the installation.
Congrats and enjoy. 16 weeks is definitely an improvement, but still a long time to wait. They really are nice bumpers though. The front one is really quick and easy to install. It's been a while, but I think I installed mine in about four hours including installing the winch. I did it almost all by myself. I only needed someone to help hold up the skid plate until I got the first couple of bolts in.
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Old 10-25-2011, 12:44 AM   #11
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Unfortunately I have to agree. I was told 4-6 weeks for my rock sliders... 3 months later they finally got here! That being said I was impressed with the quality and workmanship and glad there on my jeep.

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