Thank you for contacting the Chrysler Customer Assistance Center
regarding your 2009 Jeep Wrangler.
We have reviewed your email concerning your inquiry about the warranty.
In response to your email, we do not recommend servicing your vehicle on
your own as any concern arising due to the service performed may void
the warranty. For more information, we suggest that you contact your
dealership, as they are the best resource for this information.
Thanks again for your email.
Customer Service Representative
Chrysler Customer Assistance Center
As long as you keep receipts and a record of the service it's perfectly ok to do your own service and there's not a damn thing they can do about it.
Look up the The Magnuson-Moss Warranty Act
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what schmucks. but the little bit of truth to that is if you leave your drain plug loose, and the engine seizes, they won't warranty your engine. thats about it. there's laws in place that stopped dealerships from doing that like 20 yrs ago.
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In a condensed response, the Magnuson-Moss Warranty Act of 1975 provides private parties with certain rights of implied merchantability, service, and maintenance.
In a nutshell, the only way that a manufacturer can tell you that you have to service your vehicle at their dealership or use their specific brand of replacement part for normal wear items to maintain a warranty is if they provide it to you as part of the original purchase price of the vehicle. Period.
That means you can use any fluid that meets their service criteria in the manual. Any tire. Any oil filter.
And you can do any of the work yourself as long as you are qualified to do it.
A wise consumer would keep a log though. And read the MMWA.
What was the warranty issue? As mentioned above, if you left the drain plug out or forgot to put the filter on, then you're boned. If you have a separate issue unrelated to doing your own maintenance, you should be fine. If you changed your own oil and your coil goes bad, you should be covered, is ax example of how the MM Act works- Mark W.
In the event that something goes wrong and the dealer takes the position that it is not covered by the warranty due to owner negligence, the burden of proof is upon the dealer/manufacturer. They would have to come up with some evidence that the failure was your fault and unrelated to design, material, or workmanship. At least this was the way that my dealer explained it to me. Of course, he's a real good guy and will do anything to keep his customers happy; completely opposite from a lot of dealers I've dealt with. Too bad he just sold his Jeep franchise to focus on Toyotas. He has some horror stories about the past couple years of Jeep products.
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It's all too common, I'm afraid, that a dealership will try and squirm out of warranty repairs in the gray area of if it's your fault. This is why I don't work in dealership service anymore- I hate hearing stories about people getting boned because they didn't know any better, and didn't know their rights. If they try to deny it on shaky grounds, call a lawyer before you THINK about saying ANYTHING to the dealership- you may land yourself in the stinky dirt with no recourse. I have had lots of clients (I used to run a major high-performance shop and have been called as an expert witness in court on many MM cases and won) who had dealerships try and call them out of warranty on ridiculous claims who otherwise would have otherwise won if they hadn't have gotten heated with the service manager. Just be easy, talk to your attorney, and take it from there, if it comes to that- Mark W.