I just had 4 new tires installed with an alignment on my 2008 Jk a few days ago. Last night I was driving and after driving 30 miles I couldn't turn left. The wheel would not turn. AAA came and said my stabilizer shock nut was loose and showed me where it had been sliding back and forth. He said he didnt think it would come loose on its own. I had it towed back to the place where I had the service. They called today and said the nut had cracked and when they tried to tighten it it broke in half and that they fixed it. Is this possible or should I push the issue with them. It was very frightening as there was traffic coming in 3 different directions at me and when I hit the brakes my 15 week old puppy almost hung herself when she flew off the seat. Had this happened when I was going fast it may have been a totally different situation.
If its not their fault ok...but if it was their fault, they should admit it. I wish I had tried to turn it myself but I didn't. The tow guy let me take a picture but you cant see if the nut was cracked or not. Is it possible for the nut to just crack like that due to new tires being put on?
I just want to know if this is a coincidence or if they could have loosened this and forgot to tighten it. I just don't like the fact that they could have made a mistake like this and now is not going to own up to it. I may not be calling it the right name. I have attached a zoomed pic of what the tow guy pointed out. He advised you could see the scraping where it was moving back and forth.
Is it possible for this to just crack on its own?
Well I went to pick up my car and this time they weren't so quick to throw the blame elsewhere. He apologized and said they may have broken the nut somehow during the alignment or putting the tires on but he couldn't be sure what happened. So it made me feel better then talking to the first guy who insisted they had nothing to do with it. They put a new bolt on a steel one this time and did not charge me for the visit. Fortunately I have AAA+ and did not have to pay for the 37 mile tow back here. I am happy that I was able to pull over and didn't cause an accident. Not sure I will rush back there
but I guess these things happen everywhere?