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Old 06-06-2013, 09:52 AM   #1
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Stock Deck Uconnect issues

first, i am desperately trying to find out what the model # of this deck is, i asked the dealer who sold it to me, he just says its stock deck, no upgrade made to my purchase order, and no firmware update possible. not certain this is true. if anyone can confirm how to find this info on my own or what the stock deck is, i would appreciate it.

my ride is a 2013 JKU Sport

the problem is with connecting my android to use my Pandora acct. every time i start the jeep it resets to FM (annoying) the Bluetooth for phone connects fast and fine, the Bluetooth for media never connects automatically, i have to turn my Bluetooth off, then back on for it to connect. and then when i shut the jeep off, my phone will wait about :30 and start playing music. my wife has a different android and same problems.


its annoying to me because the company vehicle i drive everyday is a Chevy sonic with a stock deck that instantly connects to my Bluetooth, stays on Bluetooth channel after restarting vehicle and pauses the Pandora channel when i shut the car off.

is this standard? is it fixable, or do i see a new deck in my future? I'd rather spend my money on some speaker upgrades and small sub, but this is really annoying to me.

side note: the phone dialing thing is a bit annoying too, you have to confirm every step, just make the call already!

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Old 06-06-2013, 10:01 AM   #2
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I've had some issues with media and phone calls on my iPhone 4 Verizon. I took it to the dealer and they ran an update but the tech candidly told me it probably won't work. Verizon has lots of problems with uconnect software and the newest iOS operating software is having issues as well. You might be running into a similar issue with the droid operating system. He told me the best thing to do was berate uconnect with complaints until they fix these issues and provide some updates.

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Old 06-06-2013, 10:10 AM   #3
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Stock Head Unit for the Sport is the 130 RES.
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Old 06-06-2013, 10:38 AM   #4
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thank you Laollis, I looked at pictures of the 130 and i actually have the 230, but now i know, and appreciate your help!

Ekbergman, i havent registered a complaint yet, but i did go to the website and looked up what i could, according to them my phone should not be able to stream music at all, yet it does work...
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Old 06-06-2013, 01:08 PM   #5
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Just a note here, Dealer techs for the most part as well as the service writers really don't have a clue nor do the care to have a clue about the Uconnect system. A good service mgr would have techs spend some time on some time when it's slow in a lot or loaner vehicle learning about the system. A Bluetooth car kit will be slightly different from vehicle brand to vehicle brand. This is because the SW writers are not all the same and the BT specs are not tightly regulated which leaves the interpretation to be different depending on who's interpreting it.
1) Many times an issue may be caused by not understanding the system no matter what brand it is.
2) You said "my android phone" but you don't mention the model of the phone. They are not all the same either.
3) When you are playing any streaming audio or docking audio and leave the vehicle then come back to it, the radio does not resume playback from that source. The reason for this is because of issues that were being reported with vehicles that had a factory remote start on it. When that vehicle was remote started, the radio would be in an aux mode with no audio input going thru it, then when you get into the vehicle, turn the key on, the Uconnect module would then power up and the audio would not start to go thru the radio. The problem was that before the audio would start to play, there was a "pop" thru the speakers. So Chrysler decided because of the warranty cost to explain to customers that is normal, they decided to not resume play and start playback on the last radio source (am / fm),
4) The phone will connect to Uconnect within a minute (with most phones) after connecting, there are things going on and it's not fully bonded yet. The phone & Uconnect need to connect, then the phonebook is downloaded, then Uconnect will ask the phone if it supports MAP for texting, if it does then messages in the phone are downloaded, then AD2P is connected (this is the profile needed for streaming audio). This AD2P could take a few more seconds on 1 phone vs another, this will depend on the # of PB contacts, the amount of #'s for each contact, the # of messages and the length of those messages (Uconnect will DL up to 10 messages).
5) Some car kits will connect AD2P first, then DL the PB & MAP. This just depends on the strategies that the SW writer decides is more important which may not be the same that another SW writer may think. In this case Chrysler decided that having the contacts DL 1st was more important in case that you added or deleted contacts while away from the vehicle those changes would be available.
6) It may seem that you "have to turn BT off" and then it takes about 30 seconds for the music to start playback. But you don't. Just leave it alone and It'll connect when it's supposed to which is when it's turn to connect comes in the bonding process.
7) "the phone dialing thing", if you looked in the users manual, you'd see that you can turn the confirmation prompts off. This is done by:
press and release the Uconnect phone button, say "setup, confirmation prompts", you'll be told that confirmation prompts are on- would you like to turn them off? (say "yes"). Now when you say "call Pacific Ocean" She won't say "calling Pacific Ocean, is this correct"? Instead, she'll say "calling Pacific Ocean".
8) Also, if you know that you want to call Pacific Ocean's mobile #, then you can shortcut the steps by saying "call Pacific Ocean, mobile", UC will not say "calling Pacific Ocean, mobile".



9) The techs don't know that CDMA (Verizon & Sprint) networks operate differently than GSM (At&T, T-mobile) networks.
10) these phones are not just phones anymore, they are mini computers. How often do you have to reboot your computer? The phones need to be rebooted occasionally also when things start acting up. Most Androids can be rebooted by removing the battery for a few minutes, then reinsert it. On the iPhones, it's done by pressing and holding the home & power buttons till the white apple appears, then release them. The phone will now reboot.

Now how much of this information did the dealer tell you or explain to you? Chances are, not much.
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Old 06-06-2013, 02:13 PM   #6
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It took me a little bit to realize that the HU for the 130 and 430 are seperate from the Uconnect module and can be updated independently. I believe Uconnect is built directly into the 730 and not a seperate module. I had a 130 originally...

I had some issues with my Uconnect when I first got the Jeep (choppy/distorted/etc.. BT audio) and some of the symptoms you describe above. Ultimately, I did a search and found a Uconnect SW update from one of the other forums. I don't know if I can post a direct link to the thread here or note, but if you do a Google Search for: UConnect BT Streaming Distortion it will be the first result - scroll to Post #9.

I loaded up the update on a thumb drive and plugged it in to do the update and haven't had an issue since.
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Old 06-06-2013, 03:33 PM   #7
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Xsdbs - Thank you for the very indepth information, i learned a lot. I will disable the confirmation tonight, and test the rest. both me and my wifes phones are tmobile HTC phones, though different models.

Gewch - i had already looked at that post and downloade the file, but when i put the usb drive into the center console usb slot and did the voice command (setup - software update) it stated that i needed to plug in a drive with the update file, so either the file in that link is not for my deck, or i did something wrong, will play with it more tonight.

thank you all, i appreciate this forum!
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Old 06-06-2013, 03:44 PM   #8
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Xsdbs seems to be the authoritative source for these types of issues - heck, thats where I got the info..

If you do a Google search for 2011 Uconnect SW Update - the third result on the search page, Xsdbs makes mention of the file extension. Might be worth a shot...

I do remember the Uconnect being VERY picky about the filename when I did my update. I didn't change an extension or something and it wouldn't recognize the SW update on the thumb drive until I corrected it.
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Old 06-07-2013, 06:57 AM   #9
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Thanks Gewch,

tovrin, you are welcome and I'm glad to help.
As for the mentioned update by Gewch, that is already applied to the 2013 Uconnect system. So your vehicle already has the most current SW version in it.
In re reading your post, I don't really see any issues. Really just a little understanding on how the system works.
Can you tell me the models of your phones, the SW version and the Android version. HTC did have issues with a couple of phones that they came out with updates for.



Quote:
Originally Posted by tovrin View Post
Xsdbs - Thank you for the very indepth information, i learned a lot. I will disable the confirmation tonight, and test the rest. both me and my wifes phones are tmobile HTC phones, though different models.

Gewch - i had already looked at that post and downloade the file, but when i put the usb drive into the center console usb slot and did the voice command (setup - software update) it stated that i needed to plug in a drive with the update file, so either the file in that link is not for my deck, or i did something wrong, will play with it more tonight.

thank you all, i appreciate this forum!
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Old 06-07-2013, 10:22 AM   #10
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we have the

Amaze (android 4.0.3, htc sense 3.6, SW# 2.14.531.30 710rd )

and the

Sensation (android 4.0.3, htc sense 3.6, SW# 3.32.531.14 710rd)
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Old 06-07-2013, 11:36 AM   #11
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Ok, I think I have a co worker that has the sensation, I'll have to check to see if anyone has the amaze, then make sure of the SW versions.
Now just so that I'm clear on the issue, ok.
1) The reconnect of streaming audio is normal operation.
2) You mentioned that you have to turn the BT off, then back on in order for the A2DP to connect so that you can play Pandora. Is this correct?





Quote:
Originally Posted by tovrin View Post
we have the

Amaze (android 4.0.3, htc sense 3.6, SW# 2.14.531.30 710rd )

and the

Sensation (android 4.0.3, htc sense 3.6, SW# 3.32.531.14 710rd)
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Old 06-07-2013, 12:03 PM   #12
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if i dont shut BT off and on my phone will state that it has connected for phone calls, but below that where it has the BT connection for media it will say (not for media), and clicking the CD button on deck to switch to BT will result in a 'no disc' message and no connection.

i have not yet had the opportunity to test if it connected on its own after a minute or so, but will when i get home from work.
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Old 06-07-2013, 12:26 PM   #13
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ok, I will try to look into this over the weekend but might not be aable to till next week.


Quote:
Originally Posted by tovrin View Post
if i dont shut BT off and on my phone will state that it has connected for phone calls, but below that where it has the BT connection for media it will say (not for media), and clicking the CD button on deck to switch to BT will result in a 'no disc' message and no connection.

i have not yet had the opportunity to test if it connected on its own after a minute or so, but will when i get home from work.
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Old 07-01-2013, 04:27 PM   #14
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I still unhappy with uconnect compared to other vehicles i drive,
i deleted my phone and readded it but did not give it permission to download my contact list and i connect a lot faster now, so that is better.

my wife traded her sensation in recently for a galaxy s4, which seems to be a lot more stable, but now everytime she gets a SMS message the music gets interrupted. using the setup commands i turned off SMS messages, but it still alerts me when a SMS has arrived, is this fixable? she gets way to many messages to worry about them while driving and would much rather listen to the music.
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Old 07-01-2013, 04:29 PM   #15
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Quote:
Originally Posted by tovrin View Post
I still unhappy with uconnect compared to other vehicles i drive,
i deleted my phone and readded it but did not give it permission to download my contact list and i connect a lot faster now, so that is better.

my wife traded her sensation in recently for a galaxy s4, which seems to be a lot more stable, but now everytime she gets a SMS message the music gets interrupted. using the setup commands i turned off SMS messages, but it still alerts me when a SMS has arrived, is this fixable? she gets way to many messages to worry about them while driving and would much rather listen to the music.
This is my issue. I have mine shut off, but it still stops the music to say "new sms from..." it's so annoying!
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Old 07-02-2013, 10:36 AM   #16
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I'm looking at new decks now, though anything that has all the features i want is $700+
sigh, so it is with a jeep!

suggestions are always appreciated, i want to make sure that my new deck makes use of my steering wheel controls, and i figure i might as well get a nav/gps as well.
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Old 07-02-2013, 10:59 AM   #17
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Ok, So I didn't just forget about this thread. Just couldn't remember where it was (especially with the 8 forums that I pop in & out of trying to help people) and with being slammed at work.
In the case of incoming text message notifications. If you don't want them, then at the initial pairing you'll need to "not accept, cancel etc" when the MAP request pop up box is displayed on the phone. You also need to check the "don't ask again" box. see the picture below.
Also when trying to turn the incoming text message announcement "off", you need to:
1) press and release the Uconnect phone button and say "set up, incoming new message announcement,
2) Uconnect will respond with "incoming new message announcement is on, would you like to turn incoming announcement off?"
3) you'll say "yes"
4) Uconnect will respond with "incoming new announcement is off, please confirm".
5) you will reply "yes"
If you don't follow thru and confirm, then the announcement will still be on.
I hope this helps you out.

As soon as I get another chance, I'll look into the "Amaze" issue, ok.








Quote:
Originally Posted by tovrin View Post
I still unhappy with uconnect compared to other vehicles i drive,
i deleted my phone and readded it but did not give it permission to download my contact list and i connect a lot faster now, so that is better.

my wife traded her sensation in recently for a galaxy s4, which seems to be a lot more stable, but now everytime she gets a SMS message the music gets interrupted. using the setup commands i turned off SMS messages, but it still alerts me when a SMS has arrived, is this fixable? she gets way to many messages to worry about them while driving and would much rather listen to the music.
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Old 07-02-2013, 11:10 AM   #18
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Quote:
Originally Posted by xsdbs View Post
Ok, So I didn't just forget about this thread. Just couldn't remember where it was (especially with the 8 forums that I pop in & out of trying to help people) and with being slammed at work.
In the case of incoming text message notifications. If you don't want them, then at the initial pairing you'll need to "not accept, cancel etc" when the MAP request pop up box is displayed on the phone. You also need to check the "don't ask again" box. see the picture below.
Also when trying to turn the incoming text message announcement "off", you need to:
1) press and release the Uconnect phone button and say "set up, incoming new message announcement,
2) Uconnect will respond with "incoming new message announcement is on, would you like to turn incoming announcement off?"
3) you'll say "yes"
4) Uconnect will respond with "incoming new announcement is off, please confirm".
5) you will reply "yes"
If you don't follow thru and confirm, then the announcement will still be on.
I hope this helps you out.

As soon as I get another chance, I'll look into the "Amaze" issue,
I'm will have to try to delete my phone and repair it. In the case of "incoming new announcement is off, please confirm", mine is off, and tells me mine is off, but it still tells me when I get a text.
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Old 07-02-2013, 11:49 AM   #19
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Quote:
In the case of "incoming new announcement is off, please confirm", mine is off, and tells me mine is off, but it still tells me when I get a text.
i agree, mine is the same in this issue.
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Old 07-02-2013, 12:21 PM   #20
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Quote:
Originally Posted by tovrin View Post

i agree, mine is the same in this issue.
Drives me up the Flippin wall. Even worse when you are driving with one girl, and three others text you. Thanks a lot u connect for blowing my cover. Happy to hear I'm not the only one with the issue.
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Old 07-02-2013, 12:28 PM   #21
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^^^ Too funny.
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Old 07-02-2013, 12:36 PM   #22
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Please try this with your wife's new S4 phone. It's what I used to check this out and had no issues.
What needs to be understood is that all the actions between Uconnect and a phone is done by profiles and if a profile is supported by one device and not by the other, then will be issues. In this case when you turn incoming announcement off, then Uconnect sends a message to the phone and say's "hey, the customer doesn't want any incoming message announcements". The phone then needs to say "ok, I won't let you know when a message comes in". The phone is what sends the new announcement message and then Uconnect will play the information thru the stereo. So in this case, the HTC phone isn't listening and keeping the incoming message to itself.

Bluetooth is a lot of handshakes and communication between a car kit and a phone. If the car kit ask the phone to do something, it can be like asking kids to do something. They may say no or just ignore you and the task might not get done.

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i agree, mine is the same in this issue.

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